---
title: Apologetic software
date: "2004-07-22T12:00:00Z"
categories:
  - links
wp_id: 828
description: I explore the concept of apologetic software, which uses human-like social scripts to apologize for system errors. Research suggests that software taking responsibility for its mistakes significantly reduces user frustration and improves the overall interaction experience.
tags: [human-computer-interaction, affective-computing, error-handling]
---

[Apologetic software](http://www.newscientist.com/news/news.jsp?id=ns99996156).