---
title: Getting things done at a call center
date: "2004-07-28T12:00:00Z"
categories:
  - links
wp_id: 823
description: I discovered a practical guide for navigating call center bureaucracy and getting results. The linked advice explains how to bypass repetitive scripts and reach decision-makers who can actually solve technical or administrative problems without the usual runaround.
keywords: [call center, customer support, bureaucracy, tech support, scripts, productivity]
---

A good way to [get things done at a call center](http://www.kuro5hin.org/comments/2004/7/14/181553/752/92#92).