Orders: Reference Information
This topic contains the reference information that you need to know when managing orders in the Sales > Orders section.
Orders Page
On the Overview of Orders page, you see the following:
| Attribute | Description |
|---|---|
| # | Sequence number. |
| Order Reference | Order ID. |
| Created | Order creation date. |
| Customer Full Name | Name of the customer who placed the order. |
| Email of the customer who placed the order. | |
| Order State | Status of the order. |
| Grand Total | Total price of the order. |
| Number of Items | Number of items included in the order. |
| Actions | Set of actions you can perform on the order. |
By default, the last created order goes on top of the table.
On the Orders page, you see the following:
- Order number, reference, and the creation date
- Customer name and email
- Order state, the grand total of the order, and the number of items ordered
- Actions that you can do on this page
On this page, you can also:
- Sort orders by the order number, order reference, created date, customer email, and the number of items ordered.
- Filter orders by the creation date, customer email, and name.
Order Statuses
You can set different statuses for your order. The following describes the statuses you can select:
| Order Status | Description |
|---|---|
| Pay | Select this status once you receive the payment for the order from your customer. |
| Ship | Select this status once the order is shipped. |
| Stock-update | Select this status when you update the number of available products of products in the Products > Availability section. |
| Close | Select this status when your customer has successfully received the ordered items and is satisfied with their quality. |
| Return | Select this status if the customer returns you either all or several items from the order. |
| Refund | Select this status in case of refund. |
Statuses flow:
- Payment pending - the initial order statuses.
- When you select Pay, the status becomes exported.
- When you select Ship, the status becomes shipped.
- When you select Stock-update, the status becomes delivered.
- When you select Close, the status becomes closed.
- In case the customer returns the ordered items: when you select Return, the status becomes returned.
- In case of a return, when you select Refund, the status becomes refunded.
Last review date: Sep 24, 2019