Reclamations Feature Overview

The latest version of this feature can be found at Reclamations Feature Overview .

Once the shop administrator has received a claim regarding an order from the customer, he/she can go to Overview of Orders in the Administration Interface and click Claim to register the claim for the order (for all items or separate items of the order).

After the reclamation has been created, it appears on the Reclamations page under the Sales menu in the Administration Interface. Each reclamation is linked to a specific order, however one and the same order can have more than one reclamation.

With the reclamations in place, you can basically do three things:

• create a new connected order,
• return money paid for the order, i.e. make a refund
• close the reclamation

Due to specificity of the state machine for every project, out of the box, the “refunded” state is not reflected in OMS in any way - it is just a mark for the shop administrators signifying that the order has been refunded.

The reclamations can have two states - open and closed. Closed state of a reclamation means that there is nothing to do on it anymore, therefore it can not be reopened.

 

See also:

• Creating reclamations for orders in the Administration Interface
• Handling reclamations in the Administration Interface
• Manual creation of orders

 

Last review date: November 13th, 2018