---
name: iot-fleet-alert-escalation
title: "IoT Fleet Alert Escalation"
description: "IoT Fleet Alert Escalation — severity-based routing from IoT sensors to SMS, calls, and multi-party conferences."
language: python
framework: flask
telnyx_products: [SMS/MMS, Voice, AI Inference, Conferencing]
channel: [voice]
---

# IoT Fleet Alert Escalation

IoT Fleet Alert Escalation — severity-based routing from IoT sensors to SMS, calls, and multi-party conferences.

## Telnyx API Endpoints Used

- **Create Call**: `POST /v2/calls` — [API reference](https://developers.telnyx.com/api/call-control/create-call)
- **Send Message**: `POST /v2/messages` — [API reference](https://developers.telnyx.com/api/messaging/send-message)
- **AI Inference**: `POST /v2/ai/chat/completions` — [API reference](https://developers.telnyx.com/api/inference/chat-completions)

## Telnyx Webhook Events

This app handles these webhook events ([Call Control docs](https://developers.telnyx.com/docs/api/v2/call-control)):

- `call.answered` — Call connected — app begins interaction
- `call.hangup` — Call ended — app cleans up session, triggers post-call processing
- `call.speak.ended` — TTS playback finished — app transitions to next action (gather, transfer, etc.)

## Architecture

```
  IoT Device / SIM
        │ data event
        ▼
  ┌──────────────────┐
  │ Threshold Check   │
  └────────┬─────────┘
           │ exceeds limit
           ▼
  ┌──────────────────┐
  │ AI Inference      │
  │ • Classify alert  │
  │ • Set severity    │
  └────────┬─────────┘
           │
      ┌────┴────┐
      ▼         ▼
  Voice Call   SMS Alert
  (escalation  (all contacts)
   chain)
```

## Environment Variables

Copy `.env.example` to `.env` and fill in:

| Variable | Type | Example | Required | Description | Where to get it |
|----------|------|---------|----------|-------------|-----------------|
| `TELNYX_API_KEY` | `string` | `KEY0123456789ABCDEF` | **yes** | Telnyx API v2 key | [Portal](https://portal.telnyx.com/api-keys) |
| `AI_MODEL` | `string` | `moonshotai/Kimi-K2.6` | no | Telnyx AI Inference model name | [Portal](https://developers.telnyx.com/docs/inference/models) |
| `ALERT_NUMBER` | `string` | `your_value` | **yes** | Alert number | — |
| `ONCALL_NUMBER` | `string` | `your_value` | **yes** | Oncall number | — |
| `DISPATCHER_NUMBER` | `string` | `your_value` | **yes** | Dispatcher number | — |
| `CONNECTION_ID` | `string` | `1494404757140276705` | **yes** | Call Control connection/app ID | [Portal](https://portal.telnyx.com/call-control/applications) |
| `FLASK_DEBUG` | `string` | `false` | no | Flask debug | — |
| `PORT` | `integer` | `5000` | no | HTTP server port | — |

## Setup

```bash
git clone https://github.com/team-telnyx/telnyx-code-examples.git
cd telnyx-code-examples/iot-fleet-alert-escalation-python
cp .env.example .env    # ← fill in your credentials
pip install -r requirements.txt
python app.py           # starts on http://localhost:5000
```

### Webhook Configuration

1. Expose your local server:

   ```bash
   ngrok http 5000
   ```

2. Copy the HTTPS URL and configure in [Telnyx Portal](https://portal.telnyx.com):

   - **Call Control Application** → Webhook URL → `https://<id>.ngrok.io/webhooks/voice`

## API Reference

### `POST /alert`

Receive IoT sensor alert and route based on AI-classified severity.

```bash
curl -X POST http://localhost:5000/alert \
  -H "Content-Type: application/json" \
  -d '{
    "phone": "+12125551234",
    "event": "suspicious_transaction",
    "amount": 150.00
  }'
```

**Response:**

```json
{
  "alert_id": "alrt-98234",
  "status": "sent",
  "phone": "+12125551234",
  "channel": "voice"
}
```

### `GET /alerts`

List recent alerts.

```bash
curl http://localhost:5000/alerts
```

**Response:**

```json
{
  "alerts": [
    {
      "id": "alrt-98234",
      "transaction": "TXN-98234",
      "amount": 150.00,
      "risk_score": 85,
      "status": "verified",
      "verified_at": "2026-07-15T14:32:00Z"
    }
  ]
}
```

### `GET /health`

Returns health

```bash
curl http://localhost:5000/health
```

**Response:**

```json
{
  "status": "ok",
  "uptime_seconds": 3842,
  "active_sessions": 2,
  "version": "1.0.0"
}
```

## Webhook Endpoints

### `POST /webhooks/voice`

Receives [Telnyx Call Control](https://developers.telnyx.com/docs/voice/call-control) webhook events.

**Events handled:** `call.answered`, `call.hangup`, `call.speak.ended`

**Example payload:**

```json
{
  "data": {
    "event_type": "call.initiated",
    "id": "0ccc7b54-4df3-4bca-a65a-3da1ecc777f0",
    "occurred_at": "2026-07-15T14:30:00.000Z",
    "payload": {
      "call_control_id": "v3:uMi2qMWHT-mLFGkEm4t9tA",
      "connection_id": "1494404757140276705",
      "call_leg_id": "428c31b6-7af4-4bcb-b7f5-5013ef9657c1",
      "call_session_id": "428c31b6-abcd-1234-5678-5013ef9657c1",
      "client_state": null,
      "from": "+12125551234",
      "to": "+13105559876",
      "direction": "incoming",
      "state": "ringing"
    },
    "record_type": "event"
  },
  "meta": {
    "attempt": 1,
    "delivered_to": "https://your-server.example.com/webhooks/voice"
  }
}
```

## Troubleshooting

| Issue | Cause | Fix |
|-------|-------|-----|
| `401 Unauthorized` | Invalid or missing API key | Verify `TELNYX_API_KEY` in `.env` matches your key in the [Portal](https://portal.telnyx.com/api-keys) |
| Webhook not received | Local server not publicly reachable | Expose it with a tunnel (e.g. ngrok) and set the webhook URL in the [Telnyx Portal](https://portal.telnyx.com) |
| `422 Unprocessable Entity` | Missing or malformed request fields | Check the request body against the API Reference above |

## Related Examples

- [Activate Sim Card (Python)](https://raw.githubusercontent.com/team-telnyx/telnyx-code-examples/main/activate-sim-card-python/README.md)
- [IoT Panic Button Voice Alert (Python)](https://raw.githubusercontent.com/team-telnyx/telnyx-code-examples/main/iot-panic-button-voice-alert-python/README.md)
- [IoT Smart Building Voice Control (Python)](https://raw.githubusercontent.com/team-telnyx/telnyx-code-examples/main/iot-smart-building-voice-control-python/README.md)
- [Monitor IoT Data Usage (Python)](https://raw.githubusercontent.com/team-telnyx/telnyx-code-examples/main/monitor-iot-data-usage-python/README.md)
- [Provision Esim (Python)](https://raw.githubusercontent.com/team-telnyx/telnyx-code-examples/main/provision-esim-python/README.md)

## Resources

- [Call Control Guide](https://developers.telnyx.com/docs/voice/call-control)
- [AI Inference Guide](https://developers.telnyx.com/docs/inference)
- [Telnyx Developer Docs](https://developers.telnyx.com)
- [Telnyx Portal](https://portal.telnyx.com)

## Why Telnyx

Telnyx is an **AI Communications Infrastructure** platform — voice, messaging, SIP, AI, and IoT on one private, global network.