--- name: run-event-production description: "Run event production in Ticket Fairy Event Management: budgets, schedules, artists, crew, sponsors, traders, volunteers and compliance. Use when an organiser plans or runs the show itself." --- # Run event production This skill covers budgets, schedules, artists, crew, sponsors, traders, volunteers and compliance on Ticket Fairy. It lists the 97 published guides for this area and what an agent can do for each one. ## How to work 1. **Find the guide.** Pick the guide below that matches the task. If none fits, search all guides: connect an MCP client to `https://www.ticketfairy.com/docs/mcp` (Streamable HTTP, no account or key) and call `search_guides` with the task in plain words. 2. **Read it before you act.** Call `get_guide` with the guide's slug. It returns who the guide is for, what to have ready, every step and the common questions. Follow those steps; do not guess the dashboard from memory. 3. **Do the work, or hand it over.** Each guide below says what an agent can do: - **Command line.** With the organiser's permission, install the official CLI (`npm install -g ticketfairy`) and sign in with `ticketfairy login`, or use a Personal Access Token that the organiser stores in `TICKET_FAIRY_API_KEY`. Then check the account and pick the brand: `ticketfairy auth status`, `ticketfairy brand list` and `ticketfairy brand use `. Add `--output json --non-interactive` to every command you run that does not already choose its own mode, such as `--output csv` or `--interactive`; the commands below leave them out to stay short. - **MCP.** `ticketfairy mcp --read-only` starts the CLI's MCP server with read tools. Drop `--read-only` only when the organiser wants you to make changes. - **Fai.** Fai is the assistant inside the organiser's dashboard. When a task is not on the command line, give the organiser the suggested prompt to paste into Fai. - **Dashboard.** Otherwise, send the organiser the guide link and walk them through it. 4. **Keep secrets out of the chat.** Codes, passwords and tokens that the organiser receives go into the Ticket Fairy dashboard: the page that asks for them, or Fai there when the guide says so. They never go into your conversation with the organiser. 5. **Confirm before you change anything.** Show the organiser what you will create, change, send, refund or cancel, and wait for their yes. You can do only what their team role allows. 6. **Never take payment.** Buyers pay in the browser checkout. Bank, tax and payout details stay in the organiser's own browser. ## Guides - [Add everyone who sends your event form to your volunteers, traders or crew](#add-everyone-who-sends-your-event-form-to-your-volunteers-traders-or-crew) - [Add shifts to your event rota from a spreadsheet](#add-shifts-to-your-event-rota-from-a-spreadsheet) - [Add your run of show to your team's calendars](#add-your-run-of-show-to-your-teams-calendars) - [Advance your performers before the show](#advance-your-performers-before-the-show) - [Approve or decline accreditation requests for your event](#approve-or-decline-accreditation-requests-for-your-event) - [Approve the hours your event crew and volunteers worked](#approve-the-hours-your-event-crew-and-volunteers-worked) - [Ask attendees for feedback after your event](#ask-attendees-for-feedback-after-your-event) - [Balance your event team's workload](#balance-your-event-teams-workload) - [Book delivery times for your event and check vehicles in at the gate](#book-delivery-times-for-your-event-and-check-vehicles-in-at-the-gate) - [Book dressing rooms and plan build and break days for your event](#book-dressing-rooms-and-plan-build-and-break-days-for-your-event) - [Build a dressing-room shopping list from your event's artist riders](#build-a-dressing-room-shopping-list-from-your-events-artist-riders) - [Build the running order for your event day](#build-the-running-order-for-your-event-day) - [Build your event rota and check staff in](#build-your-event-rota-and-check-staff-in) - [Call your show live on show day](#call-your-show-live-on-show-day) - [Charge outside teams for the crew meals they eat at your event](#charge-outside-teams-for-the-crew-meals-they-eat-at-your-event) - [Check accreditation passes in and out at your event staff gates](#check-accreditation-passes-in-and-out-at-your-event-staff-gates) - [Check in attendees and print name badges at your event registration desk](#check-in-attendees-and-print-name-badges-at-your-event-registration-desk) - [Check your running order for clashes before show day](#check-your-running-order-for-clashes-before-show-day) - [Check your traders' takings after your event and invoice their share of sales](#check-your-traders-takings-after-your-event-and-invoice-their-share-of-sales) - [Choose how your event emails look](#choose-how-your-event-emails-look) - [Choose what Fai does on your event](#choose-what-fai-does-on-your-event) - [Choose who approves accreditation requests for your event](#choose-who-approves-accreditation-requests-for-your-event) - [Collect crew certificates and licences before they work an event shift](#collect-crew-certificates-and-licences-before-they-work-an-event-shift) - [Collect insurance and certificates from your event's outside teams](#collect-insurance-and-certificates-from-your-events-outside-teams) - [Compare your ticket sales with your last event](#compare-your-ticket-sales-with-your-last-event) - [Copy the setup of your last event into your next one](#copy-the-setup-of-your-last-event-into-your-next-one) - [Draw your event site map and share it](#draw-your-event-site-map-and-share-it) - [Fill in each performer's advance for your event from tour books, riders and emails](#fill-in-each-performers-advance-for-your-event-from-tour-books-riders-and-emails) - [Find any performer, stage or day on your event](#find-any-performer-stage-or-day-on-your-event) - [Find the crew and volunteers who work your events](#find-the-crew-and-volunteers-who-work-your-events) - [Get hire suppliers to confirm orders and count deliveries for your event](#get-hire-suppliers-to-confirm-orders-and-count-deliveries-for-your-event) - [Get your traders ready for show day](#get-your-traders-ready-for-show-day) - [Give crew meals at your event meal desk](#give-crew-meals-at-your-event-meal-desk) - [Give exhibitors a lead scanner for their booth at your event](#give-exhibitors-a-lead-scanner-for-their-booth-at-your-event) - [Give your event crew one page for all their shifts](#give-your-event-crew-one-page-for-all-their-shifts) - [Give your event volunteers their own page and track their hours](#give-your-event-volunteers-their-own-page-and-track-their-hours) - [Give your event's unused hotel rooms back before the release date](#give-your-events-unused-hotel-rooms-back-before-the-release-date) - [Hand out accreditation passes at your event desk](#hand-out-accreditation-passes-at-your-event-desk) - [Hand out radios and kit to your event crew](#hand-out-radios-and-kit-to-your-event-crew) - [Handle lost property at your event](#handle-lost-property-at-your-event) - [Handle the contract, invoice and riders an artist's agent sends for your event](#handle-the-contract-invoice-and-riders-an-artists-agent-sends-for-your-event) - [Handle trader requests to move pitch at your event](#handle-trader-requests-to-move-pitch-at-your-event) - [Hold dates for shows at your venue](#hold-dates-for-shows-at-your-venue) - [Hold hotel rooms for your event's artists and crew](#hold-hotel-rooms-for-your-events-artists-and-crew) - [Issue accreditation passes for your event](#issue-accreditation-passes-for-your-event) - [Keep a risk register for your event](#keep-a-risk-register-for-your-event) - [Keep rider lists and notes for your event's artists](#keep-rider-lists-and-notes-for-your-events-artists) - [Keep the jobs behind your event moving](#keep-the-jobs-behind-your-event-moving) - [Keep track of where your event's artists and crew are staying](#keep-track-of-where-your-events-artists-and-crew-are-staying) - [Let department leads approve their team's hours at your event](#let-department-leads-approve-their-teams-hours-at-your-event) - [Let event staff work a desk from their phone with a desk link](#let-event-staff-work-a-desk-from-their-phone-with-a-desk-link) - [Let exhibitors follow up their event leads and see their results](#let-exhibitors-follow-up-their-event-leads-and-see-their-results) - [Let outside teams name their own people for event passes](#let-outside-teams-name-their-own-people-for-event-passes) - [Let outside teams order kit and equipment for your event](#let-outside-teams-order-kit-and-equipment-for-your-event) - [Let ticket holders pick the conference sessions they attend](#let-ticket-holders-pick-the-conference-sessions-they-attend) - [Make an offer to an artist's agent for your show](#make-an-offer-to-an-artists-agent-for-your-show) - [Message the crew, volunteers and traders working on your event](#message-the-crew-volunteers-and-traders-working-on-your-event) - [Offer open shifts on your event rota to crew and volunteers](#offer-open-shifts-on-your-event-rota-to-crew-and-volunteers) - [Place your traders on pitches on your event site map](#place-your-traders-on-pitches-on-your-event-site-map) - [Plan crew meal times and food needs for your event](#plan-crew-meal-times-and-food-needs-for-your-event) - [Plan next year's event from your attendee feedback](#plan-next-years-event-from-your-attendee-feedback) - [Plan your artists' pickups with drivers and vehicles for your event](#plan-your-artists-pickups-with-drivers-and-vehicles-for-your-event) - [Plan your run of show and who calls it](#plan-your-run-of-show-and-who-calls-it) - [Publish your event line-up and set times](#publish-your-event-line-up-and-set-times) - [Raise purchase orders and track what your event owes](#raise-purchase-orders-and-track-what-your-event-owes) - [Read your event's email in one inbox](#read-your-events-email-in-one-inbox) - [Recruit volunteers for your event](#recruit-volunteers-for-your-event) - [Report and handle incidents at your event](#report-and-handle-incidents-at-your-event) - [Review act and talk applications for your event with your team](#review-act-and-talk-applications-for-your-event-with-your-team) - [Run a safety induction for everyone who works your event](#run-a-safety-induction-for-everyone-who-works-your-event) - [Run your event from its Today page](#run-your-event-from-its-today-page) - [Scan delegates into event sessions at the door and see who came](#scan-delegates-into-event-sessions-at-the-door-and-see-who-came) - [See the all-in cost of each act on your event](#see-the-all-in-cost-of-each-act-on-your-event) - [See what your brand spends across its events](#see-what-your-brand-spends-across-its-events) - [See which event pass holders have arrived and send a pass again](#see-which-event-pass-holders-have-arrived-and-send-a-pass-again) - [See why tickets and passes were refused at the door](#see-why-tickets-and-passes-were-refused-at-the-door) - [Sell hotel rooms to your ticket buyers from a hotel block](#sell-hotel-rooms-to-your-ticket-buyers-from-a-hotel-block) - [Send contracts to many performers, traders or suppliers for your event at once](#send-contracts-to-many-performers-traders-or-suppliers-for-your-event-at-once) - [Send event document packs to your performers, traders and crew](#send-event-document-packs-to-your-performers-traders-and-crew) - [Send your event contracts and get them signed online](#send-your-event-contracts-and-get-them-signed-online) - [Send your event hire lists to suppliers](#send-your-event-hire-lists-to-suppliers) - [Send your event lists to your team on a schedule](#send-your-event-lists-to-your-team-on-a-schedule) - [Set each performer's guest list, hotel and meal allowances for your event](#set-each-performers-guest-list-hotel-and-meal-allowances-for-your-event) - [Set pitch rules and let Fai plan your trader pitches at your event](#set-pitch-rules-and-let-fai-plan-your-trader-pitches-at-your-event) - [Set up a self-service check-in kiosk for your event](#set-up-a-self-service-check-in-kiosk-for-your-event) - [Settle a show with an artist after your event](#settle-a-show-with-an-artist-after-your-event) - [Share a power sheet with your event electrician](#share-a-power-sheet-with-your-event-electrician) - [Share a private event site map with emergency services and suppliers](#share-a-private-event-site-map-with-emergency-services-and-suppliers) - [Share day sheets with your event's on-site teams](#share-day-sheets-with-your-events-on-site-teams) - [Share your event's rooming lists with hotels and pickups with drivers](#share-your-events-rooming-lists-with-hotels-and-pickups-with-drivers) - [Show each act their whole stay and what changed](#show-each-act-their-whole-stay-and-what-changed) - [Show now and next on screens backstage and at the side of the stage](#show-now-and-next-on-screens-backstage-and-at-the-side-of-the-stage) - [Show your traders in a directory on your website](#show-your-traders-in-a-directory-on-your-website) - [Take food, drink and market trader applications for your event](#take-food-drink-and-market-trader-applications-for-your-event) - [Take notes on your event calls with Fai](#take-notes-on-your-event-calls-with-fai) - [Track every artist booking for your event](#track-every-artist-booking-for-your-event) - [Work out the backline and production to hire for your event](#work-out-the-backline-and-production-to-hire-for-your-event) ### Add everyone who sends your event form to your volunteers, traders or crew Slug `add-form-applicants-to-your-event-teams`. Guide: https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams Connect a form on your event to your volunteers, traders, press, crew or an act's contacts, match each detail to a question, and every person who sends the form is added to that list in the Event Operating System, with their answers kept on the form. For: Getting form applicants into the lists your event team works from. What an agent can do: Fai sets where a form's answers go when she creates or updates the form, and adds one applicant to your Event Operating System list when you ask. She shows you the change and waits for your yes. Prompt for Fai: "Make the trader form on add every applicant to our traders, and add the applicants who already sent it" #### Then: Add people who applied before you connected the form What an agent can do: Fai adds the applicants who sent the form before it was connected, after you confirm. Prompt for Fai: "Add everyone who already sent the trader form on to our traders" ### Add shifts to your event rota from a spreadsheet Slug `add-shifts-to-your-event-rota-from-a-spreadsheet`. Guide: https://www.ticketfairy.com/guides/add-shifts-to-your-event-rota-from-a-spreadsheet Drop the event rota spreadsheet your team already keeps, in CSV or Excel, and Fai reads which column holds the day, the times, the department and the role. You check every row and fix any column before up to 500 shifts are added to your rota in one go. For: Bringing a rota you planned in a spreadsheet into your event. What an agent can do: Fai reads rows you paste into the chat as a spreadsheet, shows you each shift and its problems, and adds the ready rows after you confirm. For an Excel file, use the dialog in Shifts. Prompt for Fai: "Add these shifts to the rota at : " ### Add your run of show to your team's calendars Slug `add-your-run-of-show-to-your-teams-calendars`. Guide: https://www.ticketfairy.com/guides/add-your-run-of-show-to-your-teams-calendars Give your production team a calendar link that puts every cue of the run of show in Google Calendar, Apple Calendar or Outlook, for every stage or one. Their calendar app checks it again by itself, so a moved cue moves in their calendar too. For: Getting the run of show into your production team's own calendars. What an agent can do: Fai makes a calendar link for every stage or one stage, after you confirm. She never shows a link's address, so copy it from the dashboard. Prompt for Fai: "Make a calendar link of the whole run of show at for the production team" ### Advance your performers before the show Slug `advance-your-performers-before-the-show`. Guide: https://www.ticketfairy.com/guides/advance-your-performers-before-the-show Collect each performer's travel, hotel, schedule, technical and hospitality needs for your event, let their agent or tour manager fill in their part from a link with no sign-in, and sign each advance off when everything is confirmed. For: Getting every performer's details agreed before show day. What an agent can do: Fai reads every advance, fills in empty answers from the booking and documents, changes a section's answers or status, leaves out a section the act does not need or sets its due date, adds contacts, emails a contact the link to their part and signs an advance off or reopens it. She shows you each change or email and waits for your yes first, and she never shows the link itself in the conversation. Prompt for Fai: "Which performers at still have their advance open, and send Bicep's tour manager a link to fill in their travel and technical sections" #### Then: Reopen a signed-off advance What an agent can do: Fai reopens a signed-off advance when you ask, after you confirm. Prompt for Fai: "Reopen Bicep's advance for , their flights have changed" #### Then: Stop a link What an agent can do: Fai stops a contact's link when you ask, after you confirm. Prompt for Fai: "Stop the advancing link we sent Bicep's agent for " ### Approve or decline accreditation requests for your event Slug `approve-or-decline-accreditation-requests-for-your-event`. Guide: https://www.ticketfairy.com/guides/approve-or-decline-accreditation-requests-for-your-event Decide the pass requests your event's approval rules send you, with facts beside each one such as how many passes the group has left, from Approvals in the dashboard or from the link in your email with no sign-in. A declined request carries your reason back to the person who asked, and an approved one goes to the next person or can be issued. For: Deciding the pass requests that wait for you. What an agent can do: Fai lists what is waiting for you with the facts beside each request, approves or declines one or up to 100 at once, and emails an approver a fresh decision link. She reads you each request and waits for your yes before she decides. Declining needs a reason, which the person who asked sees. Prompt for Fai: "What is waiting for my approval at ? Approve Jane Smith's press pass and decline Tom Price, the Harbour FM allowance is used up" #### Then: Decide many requests at once What an agent can do: Fai approves or declines up to 100 requests at once when you ask, after you confirm. Prompt for Fai: "Approve every press pass waiting for me at " #### Then: Decide in someone's place What an agent can do: Fai decides a step in the named approver's place when an owner or admin asks, with the reason you give, after you confirm. Prompt for Fai: "Sam is away, approve Jane Smith's press pass at for him" #### Then: Send an approver a new decision link What an agent can do: Fai emails an approver a fresh decision link when you ask, after you confirm. She never shows the link itself. Prompt for Fai: "Send Sam Carter a new link to decide the passes waiting for him at " ### Approve the hours your event crew and volunteers worked Slug `approve-the-hours-your-crew-and-volunteers-worked`. Guide: https://www.ticketfairy.com/guides/approve-the-hours-your-crew-and-volunteers-worked Approve each person's hours at your event from the times they were checked in and out of their shifts. Fai checks every line first, so you approve the lines with nothing odd in one go, fix the rest with a reason, and check an agency's invoice against the hours its people worked. For: Approving worked hours for your crew, agency staff and volunteers. What an agent can do: Fai reads the hours lines of a day with what she noticed on each, and approves the lines you choose or every line with nothing odd. She tells you how many lines she will approve and waits for your yes first. Prompt for Fai: "Approve the hours at on Saturday that have nothing odd in them" #### Then: Check an agency's invoice What an agent can do: Fai reads the hours by outside team, and sets a shift's outside team and cost per hour after you confirm. Prompt for Fai: "How many hours did SecureCo's stewards work at , and how many are approved?" #### Then: Download the hours What an agent can do: Fai starts the same file of the hours lines you choose after you confirm. You download it from the Hours view, where it waits for 7 days and each download is recorded. Prompt for Fai: "Give me the approved hours at for SecureCo as a file" #### Then: Change hours that are already approved What an agent can do: Fai changes a line's hours with the reason you give, after you confirm, and the line goes back for approval. Prompt for Fai: "Take 30 minutes off Ana Lima's bar shift on Saturday at for an unpaid break" ### Ask attendees for feedback after your event Slug `ask-attendees-for-feedback-after-your-event`. Guide: https://www.ticketfairy.com/guides/ask-attendees-for-feedback-after-your-event Email everyone who checked in at your event a short survey the morning after it ends, in their own language and with their own link, and optionally ask ticket holders who did not come what stopped them. The standard survey already rates your stages, acts, sessions and traders, and you can change the questions and the send time before anything goes out. For: Asking the people who came to your event what they thought. What an agent can do: Fai sets up the standard survey, changes its questions and wording, schedules it, stops it before it sends, and closes or reopens it. She shows you each change and waits for your yes first, and she always asks before scheduling, because the survey emails your attendees. Prompt for Fai: "Set up the feedback survey for and schedule it for the morning after, and also ask the people who did not come" #### Then: Close or reopen the survey What an agent can do: Fai closes or reopens a survey when you ask, after you confirm. Prompt for Fai: "Close the feedback survey for " ### Balance your event team's workload Slug `balance-your-event-teams-workload`. Guide: https://www.ticketfairy.com/guides/balance-your-event-teams-workload See how many hours each person on your event team has day by day, from their tasks and their rota shifts, spot anyone over the limit before the week of the event, and move a task to the teammate with the most room in one step when Fai suggests it. For: Spreading the work across your event team. What an agent can do: Fai reads each person's task time and rota hours for the next 7 or 14 days, says who is over the daily limit and suggests which tasks to move. Move the task in the dashboard when you agree with her. Prompt for Fai: "Who on the team is over 8 hours a day in the next two weeks, and which tasks should move?" ### Book delivery times for your event and check vehicles in at the gate Slug `book-delivery-times-and-check-vehicles-in-at-the-gate`. Guide: https://www.ticketfairy.com/guides/book-delivery-times-and-check-vehicles-in-at-the-gate Set the times vehicles can arrive at each gate of your event and how many can come each time. Suppliers, contractors and other outside teams book a delivery on their own page and get a code for the gate, and on the day your gate team finds each vehicle by its code or number plate and checks it in and out. For: Planning deliveries and running the gate for your event. What an agent can do: Fai reads your arrival times, the deliveries booked and the day at the gate, adds or changes an arrival time, books, moves or cancels a delivery for a team, and checks a vehicle in or out or marks it as not arrived. She shows you each change first and waits for your yes, and the team is emailed only when you say so. Prompt for Fai: "Add an arrival time at Gate B on Friday 2 October from 8 to 11 for 6 vehicles from outside teams at , then tell me who has booked so far" #### Then: Book a delivery for a team What an agent can do: Fai books a delivery for a team with the time and vehicle you give, after you confirm, and emails the team only if you ask. Prompt for Fai: "Book Northern Staging a delivery at Gate B on Friday morning for their 7.5 tonne truck, plate AB12 CDE, and email them" #### Then: Move or cancel a delivery What an agent can do: Fai moves or cancels a delivery that has not arrived, after you confirm. Prompt for Fai: "Move Northern Staging's delivery K7QX at to the afternoon time at Gate B" #### Then: Mark a vehicle as not arrived What an agent can do: Fai marks a vehicle as not arrived once its arrival time has ended, after you confirm. Prompt for Fai: "Mark delivery K7QX at as not arrived" ### Book dressing rooms and plan build and break days for your event Slug `book-dressing-rooms-and-plan-build-and-break-days`. Guide: https://www.ticketfairy.com/guides/book-dressing-rooms-and-plan-build-and-break-days Give every performer at your event a dressing room around their set, with Fai suggesting the whole day's rooms and flagging any overlap, and add the build days before the show and the break days after it to your run of show with the usual load-in, rig, sound check, de-rig and load-out cues. For: Planning dressing rooms and the days around your show. What an agent can do: Fai reads your dressing rooms and a day's bookings with any overlaps, suggests a room for every performer, adds, changes or removes rooms, books or cancels a room, saves her plan, and adds a build or break day with the usual cues. She shows you each change and waits for your yes first, and asks before she books a room that overlaps another booking. Prompt for Fai: "Give every performer on Saturday at a dressing room around their set" #### Then: Cancel a dressing room booking What an agent can do: Fai cancels a dressing room booking when you ask, after you confirm. Prompt for Fai: "Cancel The Harbour's dressing room booking on Saturday at " ### Build a dressing-room shopping list from your event's artist riders Slug `build-a-dressing-room-shopping-list-from-artist-riders`. Guide: https://www.ticketfairy.com/guides/build-a-dressing-room-shopping-list-from-artist-riders Turn every act's hospitality rider and your standard dressing-room packages into one shopping list for your event, with how much to buy for each day and which dressing room it goes to. Set up what every dressing room gets once, add it to acts in one step, and print a shopping sheet for each day. For: Buying hospitality for the acts on your event. What an agent can do: Fai reads the shopping list by item or by day, and adds, changes or takes off an item when you ask. She shows you each change and waits for your yes first. Packages and copying another act's items are set up in the dashboard. Prompt for Fai: "What do we need to buy for the dressing rooms at on Saturday?" ### Build the running order for your event day Slug `plan-your-event-production`. Guide: https://www.ticketfairy.com/guides/plan-your-event-production Lay out every stage and every set of your event day on one timeline, so you can see every set time and every changeover in one running order. For: Running the stages and set times on your event day. What an agent can do: Fai can open the event so you can read the timeline. The running order itself is built and changed in the dashboard today. Command line: - Show the event and its dates: `ticketfairy event get ` CLI MCP tools that read: `select_event`, `get_event`. Prompt for Fai: "Open so I can build its running order" #### Then: Keep the day current as it changes What an agent can do: Fai can open the event so you can move the set yourself. Set times are changed on the timeline in the dashboard today. Command line: - Show the event and its dates: `ticketfairy event get ` CLI MCP tools that read: `select_event`, `get_event`. Prompt for Fai: "Open so I can move a set on its running order" ### Build your event rota and check staff in Slug `build-your-event-rota-and-check-staff-in`. Guide: https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in Plan the shifts each team needs across your event, let Fai suggest shifts and the people to fill them, send everyone their own shift times, and check your crew and volunteers in and out at the door on the day. For: Staffing every team and hour of your event. What an agent can do: Fai reads the rota, its coverage and clashes, suggests shifts from your expected crowd and people for open places, adds and changes shifts, adds people, sets the rota rules, emails people their own shifts and checks people in or out. She shows you each change and waits for your yes first; only sending shifts emails anyone. Prompt for Fai: "Which shifts on Saturday at still need people? Suggest volunteers to fill them" #### Then: Cancel a shift What an agent can do: Fai cancels a shift or brings one back when you ask, after you confirm. Prompt for Fai: "Cancel the Sunday pit barrier shift at " #### Then: Take someone off a shift What an agent can do: Fai takes someone off a shift when you ask, after you confirm. Prompt for Fai: "Take Cai Jones off the Saturday bar shift at " ### Call your show live on show day Slug `call-your-show-live-on-show-day`. Guide: https://www.ticketfairy.com/guides/call-your-show-live-on-show-day Follow what is on now and next on every stage of your event against the event's own clock, call each cue as it happens, see how late each stage is really running from the times you call, catch a stage up, and report an incident without leaving the page. For: Running each stage on the day of the show. What an agent can do: Fai reads what is on now and next on each stage and how late each stage is running, calls a cue standby, live, done or skipped, undoes a call, records or corrects when a cue started or finished, or moves the rest of a stage's day when you ask. She waits for your yes before each call or change. Prompt for Fai: "Neon Tide is live on the Main Stage at , and move the rest of the Main Stage 10 minutes later" ### Charge outside teams for the crew meals they eat at your event Slug `charge-outside-teams-for-their-crew-meals`. Guide: https://www.ticketfairy.com/guides/charge-outside-teams-for-their-crew-meals Charge suppliers, contractors and other outside teams for the meals their people ate at your event's crew catering. The meals are counted from the meal desk, you choose the days, the price per meal and the currency, and the team gets an invoice with a payment page. For: Recovering the cost of meals your event gives to outside teams. What an agent can do: Fai lists the meals each outside team ate and what is charged, charges a team for chosen days at your price, tries a failed invoice again and emails an invoice to the team. She waits for your yes before each charge or email, and only an owner or admin can approve them. Prompt for Fai: "Charge Northern PA Hire for the crew meals they ate at on Friday and Saturday, at 8.50 GBP a meal" ### Check accreditation passes in and out at your event staff gates Slug `check-passes-in-and-out-at-your-staff-gates`. Guide: https://www.ticketfairy.com/guides/check-passes-in-and-out-at-your-staff-gates Scan crew, performer and supplier passes at the staff gates of your event so only people whose pass opens that zone, on that day and at that hour, get in. A supervisor can let a refused person through with a reason, and every scan in and out keeps a live count of who is on site and inside each zone. For: Controlling who goes backstage and into each zone of your event. What an agent can do: Fai tells you how many people are on site and in each zone, who is inside one zone, a pass's movements and a gate's latest scans. Fai also records a scan in or out for you after you confirm, and lets a refused person through only with your reason. Prompt for Fai: "How many people are backstage at right now, and who are they?" ### Check in attendees and print name badges at your event registration desk Slug `check-in-attendees-and-print-badges-at-registration`. Guide: https://www.ticketfairy.com/guides/check-in-attendees-and-print-badges-at-registration Run the registration desk at your conference, trade show or festival from any browser: scan a ticket or find the attendee by name, email or order number, check them in and print their name badge on an A6 or card printer. A second badge needs a reason, walk-ups buy a ticket from a QR code, and you can share a desk link so volunteers work the desk from their own laptop. For: Checking attendees in and printing their name badges at registration. What an agent can do: Fai finds a ticket holder, reads the desk's counts and a badge's print history, checks a ticket in and changes the badge setup, after you confirm. Printing a badge happens in the browser at the desk, so Fai tells you where to print it. Prompt for Fai: "How many people have checked in at registration for so far, and how many badges were printed again?" #### Then: Print a second badge What an agent can do: Print a second badge at the registration desk, where you enter the reason. Fai can read you a person's badge history first. #### Then: Let volunteers work the desk from a link What an agent can do: Fai makes a registration desk link after you confirm. Open Desks and links and select **Get a new link** to see its address. Prompt for Fai: "Make a registration desk link called Registration desk 2 for " #### Then: Help walk-ups without a ticket What an agent can do: Show walk-ups the QR code in the Registration view of Desks, then check them in with their new ticket. ### Check your running order for clashes before show day Slug `check-your-running-order-for-clashes-before-show-day`. Guide: https://www.ticketfairy.com/guides/check-your-running-order-for-clashes-before-show-day Have Fai check each day of your event's run of show for overlapping sets, short changeovers, an act booked on two stages, flights that land after soundcheck, sets outside a stage's hours or past curfew, and riders a stage cannot meet. Each problem comes with up to two fixes Fai has tried against the rest of the day, which you apply in one tap and can undo. For: Catching clashes in your running order before show day. What an agent can do: Fai reads the problems on any day with their fixes, applies a fix after you confirm, changes the timing rules, and drafts each act's and each department's call times for you to approve on Today. She never moves a cue on a locked stage or one already called on the day. Prompt for Fai: "Check the running order for Saturday at and fix the short changeover on the Main Stage" #### Then: Set a stage's hours from Stages What an agent can do: Fai changes a stage's changeover, opening and closing times and closed days when you ask, after you confirm. Prompt for Fai: "The Big Top at closes at 23:00 and needs 20 minutes between acts" ### Check your traders' takings after your event and invoice their share of sales Slug `check-trader-takings-and-invoice-a-share-of-sales`. Guide: https://www.ticketfairy.com/guides/check-trader-takings-and-invoice-a-share-of-sales Collect each trader's takings with their till and card reports after your event, let Fai read the reports and say whether they match, accept the figure or ask the trader about it, and raise the share-of-sales invoice with your minimum and maximum applied. For: Taking a share of your traders' sales as their pitch fee. What an agent can do: Fai lists your traders' takings with her reading of their reports and every trader invoice, enters takings for a trader, accepts takings, asks a trader for a corrected figure, reads the reports again and raises the share-of-sales invoice. She shows you each change and waits for your yes first. Prompt for Fai: "Which traders at sent takings whose reports do not match, and what did Fai read in each" #### Then: Enter takings a trader gave you on paper What an agent can do: Fai enters a trader's takings for you after you confirm. Prompt for Fai: "Enter takings of 4,520 pounds for at , from their paper sheet" #### Then: Ask Fai to read the reports again What an agent can do: Fai reads a trader's reports again when you ask. Prompt for Fai: "Read the takings reports from at again" ### Choose how your event emails look Slug `choose-how-your-event-emails-look`. Guide: https://www.ticketfairy.com/guides/choose-how-your-event-emails-look See a real email from your event exactly as agents, suppliers, crew, approvers and attendees receive it: sent in your brand's name, with your logo, colour and font from your brand kit. Give one event its own logo or colour when it needs a different look, and change it back in one step. For: Making the emails your event sends look like your brand. What an agent can do: Fai tells you how your event's emails look and where each part comes from, and gives an event its own logo or main colour, or sets it back to your brand kit. She shows you the change and waits for your yes first. Prompt for Fai: "Use our festival logo and the colour #1a73e8 for the emails sends" #### Then: Go back to the brand kit What an agent can do: Fai sets an event's emails back to your brand kit when you ask, after you confirm. Prompt for Fai: "Put the emails for back on our brand kit" ### Choose what Fai does on your event Slug `choose-what-fai-does-on-your-event`. Guide: https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event See the work Fai does on her own for one event and the actions she can take when you ask, and turn off any of her work you do not want on that event. For: Deciding how much of an event's work Fai does on her own. What an agent can do: Fai opens the event's Management page for you, where you turn her work on or off for the event in Fai config. Prompt for Fai: "Open the Management page for " ### Choose who approves accreditation requests for your event Slug `choose-who-approves-accreditation-requests`. Guide: https://www.ticketfairy.com/guides/choose-who-approves-accreditation-requests Send the passes your event's rules pick out, such as press passes or a contractor's crew, to named people who approve them in order before the pass can go out. Each rule reads as a sentence, the first rule that matches decides who is asked, and a pass that matches no rule goes ahead as it always did. For: Getting the right people to approve passes before they go out. What an agent can do: Fai reads your approval rules and adds, changes, turns off, reorders or deletes a rule when you say it as a sentence. She shows you the rule and waits for your yes first. The people she names must be on the event's team. Prompt for Fai: "At , when passes from press organisations come in, ask Sam Carter, then Jo Patel from security" #### Then: Change or delete a rule What an agent can do: Fai changes, turns off or deletes a rule when you ask, after you confirm. Prompt for Fai: "Turn off the lighting crew approval rule at " ### Collect crew certificates and licences before they work an event shift Slug `collect-crew-certificates-before-they-work-a-shift`. Guide: https://www.ticketfairy.com/guides/collect-crew-certificates-before-they-work-a-shift Ask the crew and volunteers on your event's shifts for the certificates and licences the work needs, such as a first aid certificate for medics or a food hygiene certificate for the bar. Each person adds a document once from their My shifts page, it counts at every event of your brand until it expires, and nobody goes on a shift without it unless you give a reason. For: Making sure everyone on your event's shifts holds the certificates the work needs. What an agent can do: Fai asks for a document, tells you who on the shifts lacks one or has one to check, marks a document as checked, sends one back with your reason and records a document someone showed you. She waits for your yes before each change. Opening a file is in the dashboard. Prompt for Fai: "Ask everyone on the medic shifts at for a first aid certificate, and tell me who still needs one" #### Then: Add a document a person gave you What an agent can do: Fai records a document you saw, with its expiry date, after you confirm. Add a file in the dashboard. Prompt for Fai: "I have seen Priya Shah's first aid certificate for , it expires in March 2028, record it" #### Then: Put someone on a shift without the document What an agent can do: Fai tells you who lacks a document when she adds people to a shift, and adds them anyway only with the reason you give, after you confirm. Prompt for Fai: "Put Priya Shah on the Saturday medic shift at anyway, her new certificate is on its way" #### Then: Stop asking for a document What an agent can do: Fai stops asking for a document when you ask, after you confirm. Prompt for Fai: "Stop asking for the food hygiene certificate at " ### Collect insurance and certificates from your event's outside teams Slug `collect-insurance-and-certificates-from-your-outside-teams`. Guide: https://www.ticketfairy.com/guides/collect-insurance-and-certificates-from-your-outside-teams Ask your event's suppliers, contractors, caterers and other outside teams for public liability insurance, risk assessments, method statements and safety certificates. Each team adds the file on its own page with no sign-in, Fai reads the expiry date and cover, and you accept the file or ask for changes, with reminders before it is due and before it expires. For: Getting every outside team's paperwork in before your event. What an agent can do: Fai lists what you asked outside teams for and where each team stands, asks teams for a new document, changes, closes or removes a request, accepts a file with its expiry date, asks a team for changes, gives a team more time and sends reminders. She shows you each change or email first and waits for your yes. She cannot add a file for a team; select Add their file in the dashboard for that. Prompt for Fai: "Ask every supplier at for public liability insurance by 1 October, and tell me which teams still owe their risk assessment" #### Then: Send a reminder now What an agent can do: Fai emails a reminder to the teams that still owe a document, after you confirm. Prompt for Fai: "Remind the suppliers who have not sent their insurance for " #### Then: Give a team more time What an agent can do: Fai gives one team a later due date, after you confirm. Prompt for Fai: "Give Northern Staging until Friday to send their insurance for " #### Then: Add a file a team emailed you What an agent can do: Fai cannot upload a file. Add it with Add their file, then ask Fai what she read in it. Prompt for Fai: "What did you read in the insurance Northern Staging sent for " #### Then: Close or remove a request What an agent can do: Fai closes, opens again or removes a request, after you confirm. Prompt for Fai: "Close the gas safety certificate request for , we have everything we need" ### Compare your ticket sales with your last event Slug `compare-your-ticket-sales-with-your-last-event`. Guide: https://www.ticketfairy.com/guides/compare-your-ticket-sales-with-your-last-event See how your event is selling against your last edition at the same number of days before the start: tickets sold, share of capacity, last time's total and, after the event, no-shows and how fast people arrived. Ticket Fairy suggests which earlier event to compare with, and you can choose another or turn the comparison off. For: Checking an on-sale against your last edition. What an agent can do: Fai reads the comparison with your last edition: tickets sold against last time at the same point, share of capacity, last time's total, and no-shows and arrivals after the event. She also lists the earlier events you can compare with and changes the choice, or turns the comparison off, after you confirm. Prompt for Fai: "How is selling compared with last year at this point?" #### Then: Compare with a different event What an agent can do: Fai lists the earlier events you can compare with and changes the choice after you confirm. Prompt for Fai: "Compare with instead" #### Then: Turn the comparison off What an agent can do: Fai turns the comparison off for an event after you confirm. Prompt for Fai: "Stop comparing with an earlier event" ### Copy the setup of your last event into your next one Slug `copy-the-setup-of-your-last-event-into-your-next-one`. Guide: https://www.ticketfairy.com/guides/copy-the-setup-of-your-last-event-into-your-next-one Bring the stages, teams, shifts, passes, site map, kit list, hotel blocks, budget plan, forms and the rest of an earlier event's setup into a new event of the same brand. You see what each part adds before anything is copied, the dates move to the new event, and nothing the new event already has changes. For: Starting a new edition from the setup of your last one. What an agent can do: Fai lists the brand's events you can copy from, shows what each part would add, what the new event already has and what is left out, starts the copy of the parts you choose and tells you how it went. She shows you the parts first and waits for your yes before she copies anything. Prompt for Fai: "Copy the stages, shifts, passes and budget plan from into , and show me what each part adds first" ### Draw your event site map and share it Slug `draw-your-event-site-map-and-share-it`. Guide: https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it Upload your event's site plan as an image, mark the arena, campsites, stages, bars, toilets, first aid, entrances and routes on it, and let Fai check it for the safety essentials your crowd needs. Your whole team can open the map on any device, and you can publish a map with only the places attendees need on your event page. For: Planning and sharing where everything is on your event site. What an agent can do: Fai reads your site map, adds, changes, moves, removes or puts back a place, links it to a stage or a team, places a trader on a pitch, sets the scale and expected attendance, puts a street or satellite map under the plan from the venue address, checks the map for first aid, ways out, water, toilets and accessible viewing, and publishes or takes down the attendee map. She shows you each change and waits for your yes first. Upload the plan itself in the dashboard. Prompt for Fai: "Check the site map for and tell me what safety essentials are missing for 12,000 people" #### Then: Remove a place What an agent can do: Fai removes a place or puts one back when you ask, after you confirm. Prompt for Fai: "Remove the old car park from the site map for " #### Then: Take the attendee map down What an agent can do: Fai takes the attendee map down when you ask, after you confirm. Prompt for Fai: "Take the attendee site map for off the event page" ### Fill in each performer's advance for your event from tour books, riders and emails Slug `fill-in-advances-from-tour-books-riders-and-emails`. Guide: https://www.ticketfairy.com/guides/fill-in-advances-from-tour-books-riders-and-emails Let Fai read an act's tour book, rider, their team's email replies and last year's advance, and suggest each answer for their advance for your event, with the words she found it in. You accept, replace or reject each answer, and nothing a person entered is overwritten without you saying so. For: Filling in performer advances from what their team sends you. What an agent can do: Fai lists the answers waiting on an act's advance with where each came from, and accepts, replaces or rejects them when you tell her which, after you confirm. She never replaces a person's answer unless you ask for that answer by name. She cannot add a file for you; select Add a tour book or rider in the dashboard for that. Prompt for Fai: "Which answers did you find for Bicep's advance at , and accept the ones that fill empty questions" ### Find any performer, stage or day on your event Slug `find-any-performer-stage-or-day-on-your-event`. Guide: https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event Search your whole event from any part of its Management page, and open one page for a performer, a stage or a show day with their set times, advance, travel, hotel, crew and tasks together. For: Finding everything about one act, one stage or one show day. What an agent can do: Fai finds anything on the event by name and reads you the same performer, stage and day pages, so you can ask about an act, a stage or a show day without opening them. She only reads here and changes nothing. Prompt for Fai: "What is happening on the Main Stage at on Saturday, and what is still missing?" ### Find the crew and volunteers who work your events Slug `find-the-crew-and-volunteers-who-work-your-events`. Guide: https://www.ticketfairy.com/guides/find-the-crew-and-volunteers-who-work-your-events Search everyone who has worked or volunteered at any of your events in one People list, see how many shifts each person worked and whether they turned up, add their skills and confirm their age for shifts that need one. Fai suggests skills from the shifts they worked, and nobody is rated. For: Rebooking the people who have worked your events before. What an agent can do: Fai searches your brand's People, reads you a person's events, record, skills and age, and adds skills or confirms an age after you confirm. Prompt for Fai: "Who has worked the bar at our events and always turned up?" ### Get hire suppliers to confirm orders and count deliveries for your event Slug `get-hire-suppliers-to-confirm-orders-and-count-deliveries`. Guide: https://www.ticketfairy.com/guides/get-hire-suppliers-to-confirm-orders-and-count-deliveries Give each hire supplier for your event its own page, with no sign-in, where it confirms what you ordered, asks for a change and sends its quote. Fai reads the quote against your list, your crew counts what arrives and goes back, and the purchase order shows any shortfall or damage before you pay the invoice. For: Working with the suppliers who hire kit to your event. What an agent can do: Fai reads goods in and out, what your suppliers asked on their page and where each quote stands. She counts goods in or out, undoes a count, accepts or declines a supplier's request, sets which outside team's page shows a supplier, and reads or puts aside a quote, showing you each change first and waiting for your yes. She cannot upload a quote for you; select Add their quote in the dashboard for that. Prompt for Fai: "What have my hire suppliers asked for on their page at , and what came up short when the staging arrived" #### Then: Add a quote the supplier emailed you What an agent can do: Fai cannot upload a file. Upload the quote with Add their quote, then ask Fai what she read in it. Prompt for Fai: "What did you read in Northern Sound Hire's quote for , and which lines are short" #### Then: Undo a count What an agent can do: Fai undoes a count when you ask, after you confirm. Prompt for Fai: "Undo the last count of stage decks at , it should have been 24" #### Then: Put a quote aside What an agent can do: Fai puts a quote aside when you ask, after you confirm. Prompt for Fai: "Ignore the old Northern Sound Hire quote for , they sent a new one" ### Get your traders ready for show day Slug `get-your-traders-ready-for-show-day`. Guide: https://www.ticketfairy.com/guides/get-your-traders-ready-for-show-day Give each approved trader their own page to accept your trading terms, pay their invoice, book a load-in time and upload certificates, chase what is missing, and check every pitch, power and water need before your event. For: Getting approved traders' paperwork, payments and load-in sorted. What an agent can do: Fai sets up your trading terms and load-in times, sends a trader their page or a reminder of what is missing, sets a pitch and reads the certificates traders upload. She asks you before anything is sent or changed. Prompt for Fai: "Which traders at are still missing certificates or have not paid, and send each of them a reminder" #### Then: Stop a trader page link What an agent can do: Fai stops a trader's page link after you confirm. Prompt for Fai: "Stop the trader page link for on " ### Give crew meals at your event meal desk Slug `give-crew-meals-at-your-meal-desk`. Guide: https://www.ticketfairy.com/guides/give-crew-meals-at-your-meal-desk Run the crew catering counter at your event from each person's pass: scan it, see the meals left today and their dietary needs, and give a meal against their allowance. An extra meal needs the reason and your name, and the kitchen sees how many meals to expect each day with the dietary needs counted. For: Serving crew and volunteer meals against each person's allowance. What an agent can do: Fai finds a pass at the meal desk, records a meal or an extra meal with its reason, undoes the last meal, and reads you the kitchen forecast and who ate. She shows you the pass and waits for your yes before she records a meal. Prompt for Fai: "How many meals should the kitchen expect at tomorrow, and how many are vegetarian or gluten-free?" #### Then: Give a whole team's meals to one collector What an agent can do: Fai gives a team's meals to a named collector when you ask, after you confirm, and tells you who was skipped. Prompt for Fai: "Jo from Northern PA Hire is collecting lunch for their crew at " #### Then: Give an act's drinks What an agent can do: Fai gives or undoes a drink for a pass from an act's travel party, after you confirm, and gives one beyond the allowance only with your reason. Prompt for Fai: "Give one of Nova Lights' crew a drink at , pass code TF-7702-1188" #### Then: Undo a meal What an agent can do: Fai undoes a person's last meal today when you ask, after you confirm. Prompt for Fai: "Undo the meal we gave Ana Ruiz a minute ago at , it was scanned twice" #### Then: See who ate What an agent can do: Fai reads you the meals given on a day, the extra meals and who gave them. Prompt for Fai: "Who was given an extra meal at today, and by whom?" ### Give exhibitors a lead scanner for their booth at your event Slug `give-exhibitors-a-lead-scanner-for-their-booth`. Guide: https://www.ticketfairy.com/guides/give-exhibitors-a-lead-scanner-for-their-booth Give each exhibitor's booth staff a lead scanner link that works on their own phone or tablet with no sign-in. Staff scan a visitor's ticket or badge with a USB or Bluetooth scanner, or enter its code, rate the visitor and add notes, and the exhibitor gets the visitor's name, email address and phone number under your event's terms. You see every exhibitor's leads and results, record when a visitor no longer wants contact, and download the leads. For: Capturing leads at the exhibitor booths at your conference or expo. What an agent can do: Fai reads every exhibitor's leads and results, adds or removes booth staff, sets an exhibitor's rating words and tracking link, records that a visitor no longer wants contact and removes a lead. She makes a scanner link for you, and its address shows in the dashboard. She waits for your yes before every change. Prompt for Fai: "How many leads has each exhibitor at captured so far, and which booths have no scanner link yet" #### Then: Record that a visitor no longer wants contact What an agent can do: Fai records that a visitor no longer wants contact after you confirm. Prompt for Fai: " asked Northwind Audio at not to contact them, record it" #### Then: Download an exhibitor's leads What an agent can do: Download the leads from the exhibitor's panel in the dashboard, where the download is recorded with your name. #### Then: Stop a scanner link What an agent can do: Fai stops a scanner link after you confirm. Prompt for Fai: "Stop Lena Brandt's lead scanner link for Northwind Audio at " ### Give your event crew one page for all their shifts Slug `give-your-crew-one-page-for-all-their-shifts`. Guide: https://www.ticketfairy.com/guides/give-your-crew-one-page-for-all-their-shifts Email each crew member or volunteer a private My shifts link where they see their shifts at every one of your events, accept the shifts you offer them, say they are still coming, tell you the days they can work and add their shifts to their calendar. Their documents, safety induction and food needs are on the same page, and nobody needs an account. For: Keeping crew and volunteers up to date on their shifts. What an agent can do: Fai emails a person their My shifts link or turns their links off when you ask, after you confirm. Prompt for Fai: "Email Ama Owusu her My shifts link" #### Then: Turn off their links What an agent can do: Fai turns off a person's My shifts links when you ask, after you confirm. Prompt for Fai: "Turn off Leah Grant's My shifts links, she has left the team" ### Give your event volunteers their own page and track their hours Slug `give-volunteers-their-own-page-and-track-hours`. Guide: https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours Send each volunteer you accepted for your event a private page where they pick shifts, ask to swap or drop one, read their day sheet and the induction and add documents, then see hours given against hours worked, give the rewards people earned and download the list with every download recorded. For: Looking after accepted volunteers from their first shift to their reward. What an agent can do: Fai sends volunteers their page links, answers shift requests, reads hours given and worked and gives the rewards people earned. She asks you before anything is sent, and only an owner or admin can approve rewards. Command line: - List each volunteer's hours given and worked: `ticketfairy event-os volunteers list --hours` Prompt for Fai: "Send every accepted volunteer on their page link, and tell me who has earned the free weekend ticket" #### Then: Download the volunteer list What an agent can do: Download the list from the Volunteers section in the dashboard, where the download is recorded with your name. #### Then: Turn off a volunteer's link What an agent can do: Turn a volunteer's link off or make a new one from their application in the dashboard. ### Give your event's unused hotel rooms back before the release date Slug `give-unused-hotel-rooms-back-before-the-release-date`. Guide: https://www.ticketfairy.com/guides/give-unused-hotel-rooms-back-before-the-release-date Give the empty rooms in your event's hotel block back to the hotel before its release date, keep enough rooms for the acts still without one, record why for your team and email the hotel which rooms go back. In the two weeks before the date, Fai suggests giving the empty rooms back, or asking the hotel for more rooms when your acts need them. For: Giving empty hotel block rooms back before the hotel takes them back. What an agent can do: Fai gives the empty rooms in a block back to the hotel, keeping the number of rooms a night you ask for, with your reason, and emails the hotel when the block has the contact's email. She shows you the rooms that go back and waits for your yes first. Prompt for Fai: "Give the empty rooms at Hotel Lumen back for , keep 2 a night for acts still without a room, and email the hotel" ### Hand out accreditation passes at your event desk Slug `hand-out-accreditation-passes-at-your-desk`. Guide: https://www.ticketfairy.com/guides/hand-out-accreditation-passes-at-your-desk Run your accreditation desk from the pass list: scan a ticket or badge, or enter a name, check the card with the photo, zones and days, and hand the pass to the holder or to a team lead collecting for their crew. The desk says in plain words what to sort out first, such as a missing badge photo, and records who took each pass and which teammate gave it out. For: Handing out passes to crew, performers and guests at your accreditation desk. What an agent can do: Fai finds a pass by its code or by a name, organisation or role, says whether it is ready to collect and what to sort out first, and records a collection, a whole group's collection or an undo. She shows you the pass and waits for your yes before she records anything. Prompt for Fai: "Is Ana Ruiz's pass ready to collect at ? She is here now to collect it" #### Then: Give out a whole group's passes What an agent can do: Fai records a group's issued passes as taken by a named collector when you ask, after you confirm, and tells you which passes it left out and why. Prompt for Fai: "Jo Lead is collecting all the bar crew's passes at " #### Then: Undo a collection What an agent can do: Fai undoes a collection when you ask and give a reason, after you confirm. Prompt for Fai: "Dev Patel's pass at went to the wrong collector, undo it" ### Hand out radios and kit to your event crew Slug `hand-out-radios-and-kit-to-your-event-crew`. Guide: https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew Keep a list of the radios, hi-vis vests, tablets, torches, keys and buggies for your event, hand them out at the kit desk with a scan or a search, and take them back with their condition. See who has what at any moment, keep a radio plan of channels and call signs, and let Fai chase anyone who has not returned their kit after the event. For: Handing out and getting back your event's radios and kit. What an agent can do: Fai reads your kit list, who has what, the kit history, the not-returned list and the radio plan, hands kit out or takes it back, adds or changes kit, marks kit as lost and changes channels and call signs. She shows you each change and waits for your yes first. Any member of your event's team can ask Fai to hand out or take back kit; only owners, admins and producers can change the kit list or the radio plan. Prompt for Fai: "Hand radio R-12 to Ana Silva from security at , due back at midnight" #### Then: Take lost kit off the list What an agent can do: Fai takes lost units of a batch off the kit list when you ask, after you confirm. Prompt for Fai: "Take the 4 hi-vis vests Sam from the bar lost off the kit list at " ### Handle lost property at your event Slug `handle-lost-property-at-your-event`. Guide: https://www.ticketfairy.com/guides/handle-lost-property-at-your-event Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back with a record of who collected it and how you checked it was theirs. For: Reuniting attendees with what they lost at your event. What an agent can do: Fai reads what has been handed in, the lost reports and her possible matches, logs a found item or a lost report, hands an item back with a note of how you checked it was theirs, records an item as gone or undoes it, confirms or dismisses a match, and changes the settings. She shows you each change and waits for your yes first. Any member of your event's team can ask Fai to log an item, take a report or hand an item back. Prompt for Fai: "Log a found item at : black backpack with a red keyring, found by the main stage bar, kept in box 3 at the info tent" #### Then: Record items as gone What an agent can do: Fai records items as gone, or keeps one again, when you ask, after you confirm. Prompt for Fai: "Record the unclaimed items at as donated to charity" ### Handle the contract, invoice and riders an artist's agent sends for your event Slug `handle-the-contract-invoice-and-riders-an-agent-sends-back`. Guide: https://www.ticketfairy.com/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back Once an agent answers your offer, Fai finds their contract, invoice and riders in your email or in files you add, and says what each one is. Compare their contract with your offer and upload the countersigned copy, put their invoice into payments due, and send their riders to the act's advance, with one next step shown for every act on your event. For: Getting every act's paperwork from their agent sorted. What an agent can do: Fai lists each act's files from their agent and the next step, checks your email for new ones, confirms what a file is or sets it aside, reads one again, puts an invoice into payments due, sends a rider to the advance and puts the offer's or a file's terms on the booking. She shows you each change first and waits for your yes. She cannot upload a file; select Add a file or Upload the signed copy in the dashboard for those. Prompt for Fai: "What is still missing from the agents for , and add Nova Lights' deposit invoice to payments due" #### Then: Bring back a file you set aside What an agent can do: Fai brings back a file you set aside when you ask, after you confirm. Prompt for Fai: "Bring back the Nova Lights invoice I set aside for " ### Handle trader requests to move pitch at your event Slug `handle-trader-requests-to-move-pitch`. Guide: https://www.ticketfairy.com/guides/handle-trader-requests-to-move-pitch Let traders at your event ask to move pitch from their own trader page, with their reason and where they would like to be. You move them to a free pitch that keeps your pitch rules, or decline with a note, and they see your answer on their page and by email. For: Answering traders who ask for a different pitch. What an agent can do: Fai lists the move requests waiting, checks a pitch against your rules, and moves a trader or declines their request with your note, after you confirm. Prompt for Fai: "Rocket Coffee Van at wants to move, what free pitch would keep our rules?" #### Then: Decline a request What an agent can do: Fai declines a move request with the note you give, after you confirm. Prompt for Fai: "Decline Rocket Coffee Van's move request at , every hard-standing pitch is taken" ### Hold dates for shows at your venue Slug `hold-dates-for-shows-at-your-venue`. Guide: https://www.ticketfairy.com/guides/hold-dates-for-shows-at-your-venue Hold a date on your rooms and stages for an artist, promoter or client, see every hold in queue order on one calendar, challenge the first hold when you need the date, and confirm the date once the event is agreed. For: Keeping first, second and third holds on your rooms in order. What an agent can do: Fai reads your calendar and holds, places a hold, challenges or confirms the first hold and releases a hold when you ask. She shows you each change and waits for your yes before she makes it. Command line: - List the events, holds and offers in a date range, with each space id: `ticketfairy event-os venue calendar --brand --from 2026-11-01 --to 2026-11-30` - Place a hold on a space. The answer says which place in the queue it took: `ticketfairy event-os venue holds place --brand --space --starts-on 2026-11-14 --hold-for ""` - List the holds that are still held: `ticketfairy event-os venue holds list --brand --status hold` - Confirm the first hold and keep the holds behind it as backups. This changes the booking and asks you first unless you add --force: `ticketfairy event-os venue holds confirm --brand --lower-holds keep` - Release a hold, so the holds behind it move up. This asks you first unless you add --force: `ticketfairy event-os venue holds release --brand --reason ""` CLI MCP tools that read: `get_venue_operations`. CLI MCP tools that make changes (not available with `--read-only`): `place_venue_hold`, `decide_venue_hold`. Prompt for Fai: "Hold Saturday 14 November in the Main Room for and tell me which hold we are" #### Then: Release a hold you no longer need What an agent can do: Fai releases a hold when you ask, after she shows you which hold it is and you say yes. Command line: - Release a hold. This asks you first unless you add --force: `ticketfairy event-os venue holds release --brand --reason ""` CLI MCP tools that read: `get_venue_operations`. CLI MCP tools that make changes (not available with `--read-only`): `decide_venue_hold`. Prompt for Fai: "Release the hold for on in the , the tour has moved" #### Then: Change a hold's details What an agent can do: Fai changes who a hold is for, its times, contact, lapse date, event or notes after you confirm. Prompt for Fai: "Change the hold for on to lapse on " ### Hold hotel rooms for your event's artists and crew Slug `hold-hotel-rooms-for-your-artists-and-crew`. Guide: https://www.ticketfairy.com/guides/hold-hotel-rooms-for-your-artists-and-crew Record the rooms a hotel holds for your event's acts and crew as a hotel block, with the nights, the rooms each night, the rate in its own currency and the release date. As you give people their stays, the block counts the filled rooms night by night, lists the acts still without a room and warns you as the release date gets close. For: Holding hotel rooms for the acts and crew on your event. What an agent can do: Fai reads each block's rooms held, filled and left night by night and the acts still without a room, adds a block, changes its rooms, rate, release date or hotel contact, counts a stay in a block, and closes, reopens or removes one. She shows you each change and waits for your yes first. Prompt for Fai: "Add a hotel block at Hotel Lumen for : 12 rooms a night from 2 to 4 October at 145 pounds a night, with a release date of 26 September" #### Then: Change the rooms a block holds What an agent can do: Fai changes a block's nights or rooms when you ask, with the reason when rooms go back, after you confirm. Prompt for Fai: "Hold 2 more rooms on 3 October in the Hotel Lumen block for " #### Then: Change the rate, release date or contact What an agent can do: Fai changes a block's rate, release date, contact or notes when you ask, after you confirm. Prompt for Fai: "The Hotel Lumen block for now releases on 30 September, change it" #### Then: Close, reopen or remove a block What an agent can do: Fai closes, reopens or removes a block when you ask, after you confirm. Prompt for Fai: "Close the Harbour Inn crew block for , we are done with it" ### Issue accreditation passes for your event Slug `issue-accreditation-passes-for-your-event`. Guide: https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event Give your crew, performers and their guests, traders' staff, volunteers and press a named pass for your event, with the zones it opens, the days and hours it works, meals and parking. Your door team scans each pass in the same app as your tickets and sees what it allows, and you print photo badges from the same list. For: Accrediting everyone who works on or visits your event. What an agent can do: Fai reads your passes, groups, zones and pass types, brings in everyone confirmed elsewhere in the event, sets up zones, pass types and group allowances, adds or changes a pass, issues passes, cancels a pass or issues it again, and makes a photo link for a pass holder. She shows you each change and waits for your yes first. Issuing emails each person their pass, so Fai always asks before she issues anything. Badges are printed in the dashboard. Prompt for Fai: "Bring in everyone for passes at " #### Then: Cancel a pass What an agent can do: Fai cancels a pass and its ticket, or issues a cancelled pass again, when you ask, after you confirm. Prompt for Fai: "Cancel the pass for Sam Lee at , he is not coming" #### Then: Decline a request What an agent can do: Fai declines a pass request or brings one back when you ask, after you confirm. Prompt for Fai: "Decline the late guest list name for Bicep at " ### Keep a risk register for your event Slug `keep-a-risk-register-for-your-event`. Guide: https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event List what could go wrong at your event, how likely and how bad each risk is and what you are doing about it, start from a draft Fai builds from your event and past incidents, and keep every risk's owner, review date and status current. For: Keeping your event's risk assessment current. What an agent can do: Fai reads the register, builds a draft from your event without saving it, adds risks one at a time or many at once, edits them and marks them controlled, accepted, closed or open again. She shows you each change and waits for your yes first; risks are never deleted. Prompt for Fai: "Draft a risk register for , an outdoor festival for 8,000 people, and show me before you add anything" ### Keep rider lists and notes for your event's artists Slug `keep-rider-lists-and-notes-for-your-artists`. Guide: https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists List what each artist's rider asks for, tick each item off as it is sorted, and keep your team's notes on the artist in the same place, so every rider is sorted before your event. For: Getting every artist's rider sorted before show day. What an agent can do: Fai reads an artist's rider items and notes, adds or ticks off items and adds notes when you ask. She shows you each change and waits for your yes first. Prompt for Fai: "Add "Car from Heathrow on 7 Oct" to Bicep's hospitality rider for , and tell me what on their rider is still to do" #### Then: Add a day to the schedule What an agent can do: Fai adds a day and its opening hours to the event when you ask, after you confirm. Prompt for Fai: "Add Sunday 9 October to , open from 14:00 to 23:00" #### Then: File a document under an artist What an agent can do: Fai files a document under the artist and part of the booking it belongs to, archives it or restores it, after you confirm. Prompt for Fai: "File the rider I uploaded for Bicep under their hospitality on " ### Keep the jobs behind your event moving Slug `keep-your-event-tasks-on-track`. Guide: https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track Put every job your team has to finish before the event on one board, give each one an owner and a date, and see what is blocked before it becomes a problem. For: Running the jobs your team has to finish before the doors open. What an agent can do: Fai can open the event so you can read the board. The tasks themselves are read and moved in the dashboard today. Command line: - Show the event and its dates: `ticketfairy event get ` CLI MCP tools that read: `select_event`, `get_event`. Prompt for Fai: "Open so I can go through its tasks" #### Then: See the same work as a list, a calendar or a timeline What an agent can do: Fai can open the event. The task views are read in the dashboard today. Command line: - Show the event and its dates: `ticketfairy event get ` CLI MCP tools that read: `select_event`, `get_event`. Prompt for Fai: "Open so I can see what is due this week" ### Keep track of where your event's artists and crew are staying Slug `book-travel-and-accommodation-for-your-artists`. Guide: https://www.ticketfairy.com/guides/book-travel-and-accommodation-for-your-artists Record each hotel, apartment or house you have booked for your event, assign every artist and crew member to one, and see who still has no room. For: Housing the artists and crew who work your event. What an agent can do: Fai can open the event so you can read the list. Where your artists and crew are staying is recorded in the dashboard today. Command line: - Show the event and its dates: `ticketfairy event get ` CLI MCP tools that read: `select_event`, `get_event`. Prompt for Fai: "Open so I can check where the crew are staying" #### Then: Handle the changes that always come What an agent can do: Fai can open the event. Stays and travel are recorded in the dashboard today. Command line: - Show the event and its dates: `ticketfairy event get ` CLI MCP tools that read: `select_event`, `get_event`. Prompt for Fai: "Open so I can move a crew member to another hotel" ### Let department leads approve their team's hours at your event Slug `let-department-leads-approve-their-teams-hours`. Guide: https://www.ticketfairy.com/guides/let-department-leads-approve-their-teams-hours Give the lead of each on-site department at your event the job of approving their own team's hours. Leads approve and correct the hours of their department's shifts from their My shifts page, with Fai's checks and no sign-in, and never see costs or their own hours. For: Sharing hours approval with the leads of your on-site teams. What an agent can do: Fai adds a person to a department and makes them its lead, after you confirm. The lead approves their team's hours on their own My shifts page. Prompt for Fai: "Make Dan Price the lead of the Security department at , his email is dan@secureco.example" ### Let event staff work a desk from their phone with a desk link Slug `let-event-staff-work-a-desk-from-their-phone`. Guide: https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone Share a desk link so volunteers, caterers and gate staff without a dashboard login can hand out passes, give crew meals, check passes at a staff gate or run registration at your event from their own phone or tablet. Each link opens one desk of one event, everything done through it is recorded under its name, and you can stop it at any time. For: Giving the staff at your event desks their own desk on their phone. What an agent can do: Fai lists your event's desk links, and makes, changes or stops one after you confirm. Fai never gives out a link's address: to see it, open Desks and links and select **Get a new link**. Prompt for Fai: "Make a staff gate desk link called Backstage gate phone for the backstage zone at " #### Then: Change a link What an agent can do: Fai changes a link's name, zone, supervisor switch or end date after you confirm. Prompt for Fai: "Let the Main desk tablet link at work until Monday night" #### Then: Get a new address for a link What an agent can do: Fai replaces a link's address after you confirm, so the old address stops working, for example when it was shared by mistake. Fai never gives out the new address: select **Get a new link** in Desks and links when you need to see one. Prompt for Fai: "The Main desk tablet link at was shared by mistake, replace it so the old one stops working" #### Then: Stop a link What an agent can do: Fai stops a desk link after you confirm, for example when a phone goes missing. Prompt for Fai: "Stop the Crew catering tent desk link at , the phone went missing" ### Let exhibitors follow up their event leads and see their results Slug `let-exhibitors-follow-up-their-leads-and-see-results`. Guide: https://www.ticketfairy.com/guides/let-exhibitors-follow-up-their-leads-and-see-results Give each exhibitor a page of its own, with no sign-in, where its team sees the leads from its booth at your event, approves follow-up emails that Fai drafts, gives booth staff scanner links, downloads its leads and sees its results. You make the page from the exhibitor's leads and send the link from Outside teams. For: Handing exhibitors their leads, follow-up emails and booth results. What an agent can do: Fai gives an exhibitor its own page, reads its leads, follow-ups and results, and sets a sponsor's page and tracking link. She waits for your yes before every change. Only the exhibitor approves its follow-up emails, on its own page. Prompt for Fai: "Give Northwind Audio its own page at and tell me how many of its leads can be contacted" #### Then: Show a sponsor its results What an agent can do: Fai links a sponsor to its outside team and chooses its tracking link after you confirm. Prompt for Fai: "Give the sponsor at its own page with the tracking link" ### Let outside teams name their own people for event passes Slug `let-outside-teams-name-their-own-people-for-passes`. Guide: https://www.ticketfairy.com/guides/let-outside-teams-name-their-own-people-for-passes Give each security firm, caterer, supplier, press outlet or sponsor working on your event an allowance of passes and a page of their own, with no sign-in, where their contact enters the names, badge photos and email addresses of their people. You see who still owes names, and each person's pass goes through your usual accreditation. For: Collecting names for passes from the companies working on your event. What an agent can do: Fai lists your outside teams and who still owes names, adds or changes a team, gives, changes or takes away its passes, and emails its contact the page link. She shows you each change or email and waits for your yes first, and she never shows the link itself in the conversation. A week before names close, Fai also drafts a reminder to each team that still has places left, for you to approve on Today. Prompt for Fai: "Add Brightline Security as a contractor at , contact Tom Okafor at tom@brightline.example, give them 40 crew passes with names by Friday 6pm, then email Tom the link" #### Then: Stop a team's page link What an agent can do: Fai stops a team's page link when you ask, after you confirm. Prompt for Fai: "Stop the page link for Brightline Security at " #### Then: Take away a team's passes What an agent can do: Fai takes an allowance away from a team when you ask, after you confirm. The pass group and its people stay. Prompt for Fai: "Take the guest passes away from Harbour Catering at " #### Then: Archive an organisation What an agent can do: Fai archives an organisation or restores one when you ask, after you confirm. Prompt for Fai: "Archive the Daily Echo at , they are not covering it this year" ### Let outside teams order kit and equipment for your event Slug `let-outside-teams-order-kit-and-equipment-for-your-event`. Guide: https://www.ticketfairy.com/guides/let-outside-teams-order-kit-and-equipment-for-your-event Offer radios, hi-vis vests, buggies and other kit from your event's kit list to contractors, suppliers, press and other outside teams at a price you set. Each team orders from its own page, you approve the order and the kit is held for them, an invoice goes with it, and you hand the kit out and take it back at your event. For: Renting your event's kit to the outside teams working on it. What an agent can do: Fai reads your price list, the teams' orders and the pick list, offers a piece of kit or changes its price, limit or last day to order, approves or declines an order, orders for a team, hands an order out, takes it back and makes or emails its invoice. She shows you each change and waits for your yes first. Only owners, admins and producers can change the price list or decide an order. Prompt for Fai: "Which kit orders from outside teams are waiting for a yes at , and approve Harbour Radio's order and email them the invoice" #### Then: Decline an order What an agent can do: Fai declines an order with the reason you give, after you confirm. Prompt for Fai: "Decline Coastline Catering's buggy order at , all the buggies are with the stage crew that weekend" #### Then: Cancel an order What an agent can do: Fai cancels an order that is not handed out yet, after you confirm. Prompt for Fai: "Cancel order 3 for Harbour Radio at , they are bringing their own radios" #### Then: Order kit for a team yourself What an agent can do: Fai places an order for a team with the kit, amounts and dates you give, after you confirm. It then waits for a yes like any other order. Prompt for Fai: "Order 6 radios and 6 hi-vis vests for Northern Sound Hire at from Friday to Sunday, for the production office" #### Then: Email an invoice you held back What an agent can do: Fai makes or emails an approved order's invoice, after you confirm. She also suggests on Today emailing an invoice still waiting to go, and a reminder when one is due in 3 days or overdue. Prompt for Fai: "Email Harbour Radio the invoice for their kit order at " ### Let ticket holders pick the conference sessions they attend Slug `let-ticket-holders-pick-the-sessions-they-attend`. Guide: https://www.ticketfairy.com/guides/let-ticket-holders-pick-the-sessions-they-attend Turn the talks and workshops on your agenda into sessions ticket holders pick on their order page, with a place for each person, a waiting list when a room is full and a warning before two picks clash. Your team can add anyone to a session or give a place back. For: Letting delegates choose their talks and workshops. What an agent can do: Fai lists the sessions and the agenda items people cannot pick yet, makes a session from an agenda item or from scratch, and opens it for picking. She shows you each change and waits for your yes first. Prompt for Fai: "Let ticket holders at pick the sponsor deck workshop, with 40 places and a waiting list" #### Then: Add a session that is not on your agenda What an agent can do: Fai adds a session with the details you give and can open it for picking, after you confirm. Prompt for Fai: "Add a 45 minute pricing clinic at 2pm on day two of in Room B for 25 people" #### Then: Add a ticket holder to a session or give their place back What an agent can do: Fai looks up a ticket holder's picks by ticket code or email, adds them to a session and gives a place back, after you confirm each change. Prompt for Fai: "Add the delegate with ticket code TF8841QX to the sponsor deck workshop at " #### Then: Change a session What an agent can do: Fai changes a session's title, track, room, description or waiting list, and its time and places while nobody has picked it, after you confirm. Prompt for Fai: "Move the design panel at to the Design track" #### Then: Finish or cancel a session What an agent can do: Fai marks a session as finished or cancels it, after you confirm. Prompt for Fai: "Cancel the Friday morning yoga session at " ### Make an offer to an artist's agent for your show Slug `make-an-offer-to-an-artists-agent`. Guide: https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent Build an offer for a performer from a template or your last deal, see what you paid them before and the fee Fai suggests, email it to their agent, record their counter-offers and book the artist on your event once they accept. For: Sending offers to agents and turning the accepted ones into bookings. What an agent can do: Fai creates an offer from a template, a hold or your last deal, drafts the email to the agent, sends it once you have read it, and records their answer, counter-offer included. She asks you before each change and before anything is sent. Command line: - Create a draft offer. Nothing is sent: `ticketfairy event-os venue offers create --brand --performer "" --show-date 2026-11-14 --space --terms '{"currency":"GBP","guarantee_cents":900000}'` - Get the email Fai drafts for the offer: recipient, subject and message. Nothing is sent: `ticketfairy event-os venue offers draft-email --brand ` - Email the offer to the agent. This sends an email and asks you first unless you add --force: `ticketfairy event-os venue offers send --brand --to --subject "" --message ""` - Record that the agent asked for different terms, as a new version: `ticketfairy event-os venue offers record-reply --brand --reply countered --terms '{"guarantee_cents":1000000}'` - Record that the agent accepted. On an offer linked to an event, this also books the artist on it: `ticketfairy event-os venue offers record-reply --brand --reply accepted` CLI MCP tools that read: `get_venue_operations`. CLI MCP tools that make changes (not available with `--read-only`): `manage_venue_offer`, `send_venue_offer`. Prompt for Fai: "Make an offer to for Saturday 14 November in the Main Room, start from what we paid them last time, and show me the email to their agent before you send it" #### Then: Save an offer as a template What an agent can do: Fai saves an offer as a template, and adds, changes or removes templates, after you confirm. Prompt for Fai: "Save the offer to as a template called