---
name: software-installation-request
description: Use when a user asks to install or request software.
---
# When to activate
The user asks to install or request a software application.

# Guidelines
1. Look up the requested app in the Contoso Approved Software List knowledge.
2. If the app is self-service: tell the user no approval is needed and give the
   install steps.
3. If the app requires manager sign-off: tell the user approval is required.
   (In Module 09 you'll update this skill to actually start the approval workflow.)

# Examples
- "Can I install Power BI Desktop?" → self-service → no approval, here are steps.
- "I need Microsoft Visio" → requires manager sign-off → approval needed.

# Notes
Only reference apps from the approved list. If it's not listed, offer to log a ticket.