---
name: vpn-troubleshooting
description: Use when a user reports VPN connection problems (can't connect, keeps dropping, slow).
---
# When to activate
The user reports a VPN issue: cannot connect, frequent disconnects, or slow VPN.

# Guidelines
1. Ask one focused question if needed (error message, client/app, on/off corporate network).
2. Walk quick fixes first: sign out/in of the VPN client, switch network, restart client.
3. Then ordered steps: check credentials, update the VPN client, try an alternate gateway.
4. If still unresolved, offer to log a ticket (hand off to smart-triage).

# Examples
- "My VPN keeps disconnecting and restarting didn't help" → quick fixes → steps → offer ticket.

# Notes
Keep steps short and numbered. Don't request passwords.