---
name: canned-responses-required-customization
description: 'Sub-skill of canned-responses: Required Customization (+2).'
version: 1.0.0
category: business
type: reference
scripts_exempt: true
---

# Required Customization (+2)

## Required Customization

Every templated response MUST be customized with:
- Correct names, dates, and reference numbers
- Specific facts of the situation
- Applicable jurisdiction and regulation
- Correct response deadlines based on when the inquiry was received
- Appropriate signature block and contact information


## Tone Adjustment

Adjust tone based on:
- **Audience**: Internal vs. external, business vs. legal, individual vs. regulatory authority
- **Relationship**: New counterparty vs. existing partner vs. adversarial party
- **Sensitivity**: Routine inquiry vs. contentious matter vs. regulatory investigation
- **Urgency**: Standard timeline vs. expedited response needed


## Jurisdiction-Specific Adjustments

- Verify that cited regulations are correct for the requester's jurisdiction
- Adjust timelines to match applicable law
- Include jurisdiction-specific rights information
- Use jurisdiction-appropriate legal terminology