This chapter lists common error messages from OpenAM, with remedial actions where possible.
Common Authentication Errors
When using the Membership module, the attributes and elements likely
do not match the self-registration settings in the
Membership.xml
file.
Action: Enter a unique user name.
When using the Membership module, you cannot create a new user with the same user name as an existing user.
Action: Enter a unique user name.
The authentication was not handled properly.
Action: Check the login URL for invalid characters, especially in the query string parameters.
Usually this occurs when the user provides incorrect credentials.
Action: If the credentials are valid and correct, check that you are using the correct authentication module.
OpenAM cannot redirect to the Success URL or the Failure URL.
Action: Check the web application container logs where OpenAM is running.
The password is not valid.
Action: If you have not incorrectly typed the password, check that the password has at least 8 characters, and has not expired.
The user cannot log out.
Action: Restart OpenAM.
Action: Logout and login again.
When using the Membership module to create a user account, you must confirm the password value.
Action: Enter a the password again.
When using the Membership module to create a user account, you must enter a password.
Action: Enter a password.
When using the Membership module to create a user account, you must enter a user name.
Action: Enter a user name.
When using the Membership module, no profile exists for the user.
Action: Select New User from the login screen.
Action: Check the configuration for the authentication module or chain for the realm.
Action: Check that the requested realm exists.
Action: Check for missing required fields.
Action: Check that the authentication module is registered in the realm, that templates are in place for the module, and that the module is selected in the Core Authentication module list.
The requested realm is set to Inactive.
Action: Change the status in OpenAM Console.
Error shown when using the Membership module.
Action: Type the password values again.
When using the Membership module, the password provided has fewer than 8 characters.
Action: Enter a longer password.
When using the Membership module, you cannot create a user with identical user name and password values.
Action: Use a different user name or password.
Action: Check that the user exists in the subjects for the realm.
Action: Change the user status from inactive to active in OpenAM console.
Action: Log in again.
No Success URL redirect is defined for the user.
Action: Set up an appropriate Success URL redirect, or use the
goto
parameter in the login URL query string.
Common Console Errors
Permissions prevented the operation.
Action: Perform the operation as a user with sufficient access, or have an administrator grant you sufficient access.
The Administrator DN is no longer valid.
Action: Edit the User service to use the proper value for the Administrator DN.
Your search returned more entries that the data store allows.
Action: Refine your search, or increase Maximum Results Returned from a Search in the Administration service.
Your search took more time to search the data store than was allowed.
Action: Refine your search, or increase Timeout for Search in the Administration Service.
No user-editable attributes are defined for the selected object.
What you are searching for did not match anything in the data store.
Action: Refine your search.
Occurs when a profile has been modified concurrently by another user.
Action: Refresh the display.