# Sachet Nagarik Support Contact

Effective date: 15 June 2026

This page explains how to contact support for Sachet Nagarik.

## 1. Preferred support method

The preferred support method is the in-app support form. It lets you describe the issue and allows the app to send useful technical context without showing the support email address inside the app.

To send an issue from inside the app:

1. Open Sachet Nagarik.
2. Go to Settings.
3. Tap Send issue to support, or use the Report issue option shown after some app errors.
4. Describe what happened.
5. Submit the support request.

## 2. Email support

If you cannot open the app, cannot log in, or need help with privacy/account deletion, contact:

- Email: wrr094@gmail.com

Suggested subjects:

- Login issue - Sachet Nagarik
- Account deletion request - Sachet Nagarik
- Privacy question - Sachet Nagarik
- Bug report - Sachet Nagarik
- Authority/admin access help - Sachet Nagarik

## 3. What to include

Please include:

- A short description of the issue.
- The email address used for your account, if relevant.
- Your device type, such as iPhone or Android.
- The approximate date and time the issue happened.
- Screenshots, if useful and safe to share.
- Steps to reproduce the issue, if you know them.

## 4. What not to include

Do not send:

- OTP codes.
- Passwords.
- Full identity documents unless specifically requested for a lawful reason.
- Private information about other people unless necessary for a public-interest issue.
- Sensitive medical, financial, or legal information unless absolutely necessary.

## 5. Emergency situations

Sachet Nagarik is not an emergency service. For immediate danger, urgent crime, fire, medical emergency, or threat to life or property, contact the relevant emergency service directly.

## 6. Account deletion and privacy requests

For account deletion, use the in-app Delete Account option where possible. If you cannot access the app, email support with the subject:

Account deletion request - Sachet Nagarik

For privacy questions, use the subject:

Privacy question - Sachet Nagarik

## 7. Authority and admin support

Palika, ministry, department, or other authority users should contact support if:

- Their assigned admin email is incorrect.
- They cannot receive OTP emails.
- Their office routing appears incorrect.
- Reports are routed to the wrong office.
- Admin access needs to be transferred or disabled.

## 8. Response time

Support is handled as quickly as reasonably possible, but response time is not guaranteed. Complex issues involving authorities, routing, database records, app-store review, or account verification may take longer.