Samish Station boasts a prime location that is particularly convenient for students attending Western. The units themselves, especially the new ones, are noted for their modern aesthetics featuring granite countertops and stainless-steel appliances, a factor that appeals to many renters. Additionally, the property management has shown a willingness to accommodate residents by offering temporary lodging at a hotel during delays in construction, an act that was appreciated even if not utilized by some tenants.
The property management also emphasizes a local and personalized approach, striving to maintain strong communication with their residents. The property's management team, led by James, frequently responds to user reviews, addressing concerns directly and expressing a genuine intent to rectify issues where possible. This individualized attention and the local operation of the management team is a distinct advantage compared to larger, more impersonal companies. Their commitment to supporting tenants is shown in efforts to aid residents with issues like theft, even if outcomes were ultimately frustrating due to external factors like police inaction.
Some residents have particularly praised the build quality and finishings of their units. Examples include mentions of high-end features in units such as granite countertops and modern appliances, which significantly enhance resident satisfaction. This attention to detail in apartment construction helps amplify the appeal of the property.
Moreover, the understanding and proactive approach of the property management during issues with construction delays has been well-received. Instead of passing the responsibility solely onto tenants, management offered proactive solutions like temporary accommodations, exhibiting a customer-first approach that has earned them positive recommendations from users who experienced these situations firsthand.
Issues with security and parking have been recurring themes in user reviews. Some residents expressed dissatisfaction with the allocation of parking spaces and the management's perceived indifference towards solving parking constraints. This limitation in parking often leads residents to especially struggle in finding nearby parking solutions, adding significant inconvenience.
Furthermore, complaints have been raised about building security, with reports of easily accessible front doors and ineffective security systems. Residents have shared their experiences of unauthorized access to the building, raising concerns about the safety measures in place. Such issues highlight a missed opportunity for management to fortify security and building design, which could reassure current and prospective tenants.
A particularly negative aspect highlighted in reviews is the perception that property management dismisses tenants' complaints. There are allegations that management downplays negative reviews and focuses disproportionately on positive feedback, leading to concerns about transparency and responsiveness. This was notably pointed out in a review questioning the authenticity of the company's positive track record claims given the limited number of reviews.
Additionally, the severe issue of thefts occurring despite supposedly locked areas has been specifically criticized. The loss of valuable items and management's perceived inability to adequately resolve the security failures have fostered distrust among affected tenants. These incidents illustrate a gap in effectively addressing and securing tenant communities, undermining the overall resident experience despite management's verbal assurances to the contrary.