{
  "name": "The Turnstone",
  "slug": "the-turnstone",
  "company_type": "Property",
  "address": "1020 Railroad Ave, Bellingham, WA 98225",
  "review_count": 3,
  "average_rating": 3.0,
  "reviews": {
    "google_reviews": [
      {
        "author": "Isabella kaufman geballe",
        "rating": 3,
        "review": "Alyssa is super nice, and has been so patient through my move out and the only reason for this three stars, other than that I dont know.",
        "owner_response": null
      },
      {
        "author": "J W",
        "rating": 1,
        "review": "Dont park in the parking garage.",
        "owner_response": null
      },
      {
        "author": "Elizabeth Tobison",
        "rating": 5,
        "review": "",
        "owner_response": null
      }
    ]
  },
  "adjusted_review_count": 2,
  "adjusted_average_rating": 2.0,
  "distribution": {
    "1": 1,
    "2": 0,
    "3": 1,
    "4": 0,
    "5": 1
  },
  "summary": {
    "created_timestamp": 1739205616,
    "text": "<section id=\"good\"><h2>Good</h2><p>The Turnstone receives praise for having a friendly and patient staff. A particular staff member is often highlighted positively in user reviews for her helpfulness and patience during the moving process. Such positive interactions help make the stressful experience of moving more manageable for tenants. While specific details are sparse, the friendly demeanor of the staff member appears to play a critical role in earning favorable mentions in reviews.</p></section><section id=\"great\"><h2>Great</h2><p>There are instances where tenants express high satisfaction with their experiences at The Turnstone. A tenant rated their experience with a five-star review, indicating that some residents find the property's offerings and management exceeding their expectations. Positive reviews, although not elaborated upon, suggest that at least some aspects of the property meet high standards for certain tenants, making their tenure at The Turnstone a pleasant one.</p></section><section id=\"bad\"><h2>Bad</h2><p>Among the user reviews, there are concerns about specific aspects of the property that need addressing. For instance, a tenant warns against using the parking garage, implying potential issues such as safety or convenience. This brief yet direct feedback suggests shortcomings in maintenance or management oversight in this area. Additionally, the lack of owner responses to this and other feedback may indicate a gap in communication between the property management and its tenants.</p></section><section id=\"ugly\"><h2>Ugly</h2><p>Despite some positive interactions, The Turnstone faces criticism that significantly impacts its overall reputation. With a low adjusted average rating, it's clear that not all tenant expectations are being met. The absence of detailed negative feedback makes it challenging to pinpoint specific areas for improvement. However, the failure of property management to engage with even the limited negative reviews stands out, suggesting a need for better communication and responsiveness to tenant concerns. The lack of such engagement might contribute to unresolved issues and tenant dissatisfaction.</p></section>"
  }
}