{
  "name": "Village on the Green Apartments",
  "slug": "village-on-the-green-apartments",
  "company_type": "Property",
  "address": "2600 Alderwood Ave, Bellingham, WA 98225",
  "review_count": 5,
  "average_rating": 3.0,
  "reviews": {
    "google_reviews": [
      {
        "author": "Evan Carter",
        "rating": 5,
        "review": "Never ended up moving to these apartments purely cause location and my job but needed to move. The listing was transparent, responses were quick, and communication with Sarah was done well and straightforward which I appreciate. Although i never moved here its first time the process wasnt a hassle in my experience, thank you",
        "owner_response": {
          "text": "We sincerely thank you for sharing your positive experience with our community! Your review is invaluable to us and means a lot. "
        }
      },
      {
        "author": "Malcolm Barbera",
        "rating": 1,
        "review": "Most crooked backwards rental company ever. Neglected to give me any paperwork or indication on how to set up utilities and then they slap me with fees upon fees when it wasnt set up in a timely manner. Do not rent here if you can go anywhere else this place is the worst.",
        "owner_response": {
          "text": "Hello Malcolm, I would love to help you with this but I do not see anyone that currently lives here with that name. Are you sure you have the right complex? "
        }
      },
      {
        "author": "Kaysha lynn ARADANAS",
        "rating": 5,
        "review": "Tony is an amazing property manager. I have never had a property manager as attentive as her. Fair warning alot of neighbors here are rude, not all but some.",
        "owner_response": null
      },
      {
        "author": "Maira Toro",
        "rating": 1,
        "review": "Not a good place to live. All lies the manager tells you.",
        "owner_response": null
      },
      {
        "author": "Gerges Hana",
        "rating": 3,
        "review": "Small cheap apts, not bad, but not great.",
        "owner_response": null
      }
    ]
  },
  "adjusted_review_count": 5,
  "adjusted_average_rating": 3.0,
  "distribution": {
    "1": 2,
    "2": 0,
    "3": 1,
    "4": 0,
    "5": 2
  },
  "summary": {
    "created_timestamp": 1739205644,
    "text": "<section id=\"good\"><h2>Good</h2><p>The Village on the Green Apartments has received praise for its transparent listing and efficient communication, which contributed to a hassle-free experience for prospective tenants. One user review highlighted how the process was straightforward and responses quick, specifically mentioning their positive interaction with a representative named Sarah. This efficient communication seems to set a commendable standard for the apartment rental process.<br>Another satisfaction came from Tony, who was described in a user review as an attentive property manager. The review emphasized the rarity of finding such a dedicated manager, suggesting that the managerial staff at Village on the Green Apartments strives to ensure tenant contentment. However, it's noted that not all residents share this positive sentiment, hinting at varying experiences with neighbors in the community.</p></section><section id=\"great\"><h2>Great</h2><p>While there aren't overwhelming details in the 'great' category, a couple of aspects stand out. First, the praise for individual staff members like Tony, who was considered an exemplary property manager in user reviews, highlights the potential for excellent personal service. This suggests that there are team members who go above and beyond to cater to tenant needs.<br>Additionally, the simplicity of the leasing process is deemed noteworthy. Although this feedback primarily comes from a prospective tenant who didn't end up moving in, the recognition of a smooth and efficient process indicates that the initial steps with the property management can be quite favorable. This sets a positive tone for future interactions with Village on the Green Apartments.</p></section><section id=\"bad\"><h2>Bad</h2><p>There are significant concerns raised in user reviews regarding poor communication and management practices at Village on the Green Apartments. One tenant expressed frustration over the lack of guidance on setting up utilities, which led to unexpected fees. This highlights a gap in the support provided to new tenants, leading to a negative experience.<br>Another review criticized misleading information from the management, with the user feeling that untruths were presented during their stay. This kind of feedback indicates a potential issue with transparency or communication, where expectations set during the leasing process do not align with the reality of living there.</p></section><section id=\"ugly\"><h2>Ugly</h2><p>In the 'ugly' category, the most severe user review described the property management company as deceptive and unfair, highlighting a strong dissatisfaction with how financial matters and communications were handled. Such reviews point to systemic issues that go beyond mere miscommunication to fundamental trust and operational concerns.<br>Moreover, the response from management to some of these critical reviews was either dismissive or nonexistent, which might exacerbate tenants' frustrations. For instance, a management reply questioned the validity of a negative review, potentially undermining the complainant's experience rather than addressing the root cause. The lack of resolution in such situations can contribute to tenants feeling unheard and dissatisfied.</p></section>"
  }
}