{ "name": "Windermere Real Estate - Whatcom, Inc.", "slug": "windermere-real-estate-whatcom-inc", "company_type": "Company", "address": "515 W Bakerview Rd, Bellingham, WA 98226", "review_count": 29, "average_rating": 2.76, "reviews": { "google_reviews": [ { "author": "Tiffany Birrell", "rating": 3, "review": "Good company to work with, but need to work on their technology, I had to sign my lease in person and could not wire my deposit - had to bring it in person. It was a 6 hour drive round trip for me. They also didn't notified me that was the process until day before.", "owner_response": null }, { "author": "Jazmin Snyder", "rating": 1, "review": "Both Windermere realtors involved in the purchase of my home lied to me, which has caused me to pay over $40k over the span of 4 years when I was told it wouldnt be my problem.\nThis office rarely answers calls, or calls back after weeks of voicemails.", "owner_response": null }, { "author": "Marie Murdock", "rating": 1, "review": "Everkept Construction - uses her as there listing agent\nI spoke to Lynzi Cowden the listing agent and was asking questions about what options I could get that were not an extra fee, like color choices and cabinets etc. I also let her know I did not like the white cabinets they typically put in there homes and wanted to see if the builder would let me buy my own cabinets and have someone put them in and I understood they would not warrantee them. I had noticed that some of there floor plans had the entry way closet, pantry and linen closet but not all the plans had them all in one floor plan, that I had seen yet in the previouse mls listings. I was asking if they had a floor plan with all these things and her response was . ( These are spec homes. YOU GET WHAT YOU PAY FOR) was her exact words. She acted like my questions were an annoyance to her and that I was asking redicluose questions. She said that these spec houses don't come with those things , that's why we're selling them for such a low cost . Even though some of the so called spec houses did have these things. She said that would be a custom home which was confusing because they have plans that have these things in them already. She was texting with me part of the time and spoke to me once on the phone . I felt like she was downplaying the homes and felt that she was very immature and unprofessional. She was not catering to the client at all. I also asked when the lots that have a green belt behind them would be available and she replyed (whenever there ready, after we sell the others ). She wasnt concerned about helping me get what i wanted. I would have been a client and bought a home with cash no financing , but she ruined it for me . The house experience is supposed to be a fun one , picking colors , lot to build on etc., but not if I have to deal with someone who has a bad attitude and is downplaying the homes. I feel the builder should know and others to beware", "owner_response": null }, { "author": "Samantha Arias-Romero", "rating": 5, "review": "My husband and I recently started the rental process with Windermere. As we all do, I came to check their Google reviews and I was terrified. There is so many negative comments and one stars all over the place. (Not just Windermere but most management companies) The housing market in Bellingham keeps getting hard month after month it seems like.\n\nAnyway my husband and I have had a pleasant time from the moment we called to check the availability to the moment we were approved. They were very professional and very helpful with the millions of questions I had. I believe there turn around time was fast, applied Friday was approved Wednesday. Turn around was just a few business days,\n\nSo far I am happy with the interactions I have had with this management company. If you are a perspective renter don't rely on the reviews on here. This is my review for the application process and how I was treated.\n\nThank you Windermere, keep up the good work.", "owner_response": { "text": "Samantha,\n\nWhat a nice review! We wish we could take credit for it, but I believe your comment is intended for our next door neighbor, Windermere Property Management. You can review them at:\n\nhttps://search.google.com/local/writereview?placeid=ChIJJ6FtelujhVQRztZM6Zx5snY\n\nWe hope you are still enjoying your rental!\n\nWindermere Real Estate\nResidential and Commercial Sales" } }, { "author": "David Mcinnis", "rating": 1, "review": "Apartment was not cleaned when we moved in. Parking lot concrete is completely destroyed looks like a war zone. The ceo makes 110 million a year. Another example of why this country is going downhill", "owner_response": null }, { "author": "davis kenny", "rating": 1, "review": "Just another example of why Bellingham sucks and unaffordable to live in. Giant multimillion dollar companies buy out all the apartments and raise rent whenever they want. Apartments aren't cleaned or maintained. I hate Bellingham and this is exactly why. Rich elite own everything", "owner_response": null }, { "author": "N/A N/A", "rating": 1, "review": "Next to impossible to get a hold of, and extremely unhelpful if you manage to reach them. Usually they fob you off to the Sedro Wooley office who apologize about not being able to help. If you have any kind of maintenance issue the response is 'we don't know' and thats that. What do they actually manage, if they don't know?", "owner_response": null }, { "author": "Keegan Shannon", "rating": 1, "review": "Overcharging on move out costs, well over 1100 bucks post move out. Repairs aside due to obvious wear and tear, yet 21 gallons of paint for example, indicates that that the whole home required repainting, which one would assume the worst.\n\nAfter reviewing the move out paperwork and following the list as needed to ensure a fair and equal transition out of the home, the charges overall are clear indications of mishandling of labor and costs.\nIf anyone gets stuck having to rent through windemere, i would suggest having alot more money at move out, because in my opinion, this company has a good control over public opinion and clearly have a strong base to charge whatever price they feel like.\n\nI wouldnt reccomend this company, unless you are ok with paying more than you have.", "owner_response": null }, { "author": "Valarie Matinjussi", "rating": 1, "review": "Windermere protects Jason Loeb, an unethical broker who misleads the public by subcontracting with PM Construction and building substandard homes. Windermere and Mr Loeb do not uphold signed contracts. We have water intrusion and penetration around windows and decking with undisclosed code violations and numerous construction defects on our newly built home. Jason Loeb refused to correct these defects that expert inspections and reports have total up to $70,000 for repairs. Windermere attorney requested a budget estimate and list of construction defects that were submitted without a response. Windermere prefers litigation over upholding a signed document.", "owner_response": null }, { "author": "Kyle McSomething", "rating": 5, "review": "I've never had any issues so far, very professional unlike other agencies in Bellingham (you know the one i mean). they even held my apartment while I was getting my documents together. Thanks guys!", "owner_response": null }, { "author": "Gursewak Singh", "rating": 5, "review": "Sukhvir Khaira is a best realtor, very professional at Windermere. She is very responsive and guided us through a smooth buying process. We highly recommend her to everyone. Thank you for your help.", "owner_response": null }, { "author": "Jeremiah Pace", "rating": 1, "review": "They constantly lied to me and said they sent me things papers that needed to be completed when they didn't. They treated me like I'm dumb and then tried to blame their intern. Thank you windemere for wasting my time and money.", "owner_response": { "text": "Jeremiah,\n\nWe are so sorry to hear about this mix-up with the paperwork! Can you contact us to let us know which agent you were working with on your home sale/purchase?\n\nLooking forward to hearing from you,\n\nWindermere Real Estate\nResidential and Commercial Sales" } }, { "author": "Signs Plus Install", "rating": 1, "review": "They like to double charge for things and the property manager is always away from their desk, always.", "owner_response": null }, { "author": "Julie Andree", "rating": 5, "review": "Just got do e moving in. It is so amazing and beautiful home.", "owner_response": null }, { "author": "AL Romero", "rating": 1, "review": "Place is horrible, they totally tried screwing us over. We had to get a lawyer involved!", "owner_response": null }, { "author": "Jeffrey Goins", "rating": 1, "review": "Not a respectable company or real estate business. Lack of professionalism.", "owner_response": { "text": "Jeffrey,\n\nWe apologize for your unsatisfactory experience. Please give us a call at 360-734-7500, and we would like to discuss this with you. Thank you!\n\nAll the best,\nCiarra\nWindermere Real Estate\nResidential and Commercial Sales" } }, { "author": "tim zara", "rating": 1, "review": "unprofessional , bad real estate agent unethical broker", "owner_response": { "text": "Tim,\n\nWe apologize for your negative experience with one of our brokers. We do not see you listed in our files, so if you would like, please give us a call at 360-734-7500, as we would like to discuss this situation with you. Thank you!\n\nAll the best,\nCiarra\nWindermere Real Estate\nResidential and Commercial Sales" } }, { "author": "Lyle Sorenson", "rating": 5, "review": "Best Real Estate in Bellingham #CallLyle", "owner_response": null }, { "author": "Kathryn Lockerbie", "rating": 5, "review": "Our long time agent works here.", "owner_response": null }, { "author": "Jake Werrion", "rating": 5, "review": "", "owner_response": null }, { "author": "A", "rating": 1, "review": "", "owner_response": null }, { "author": "Corey Ellis", "rating": 3, "review": "", "owner_response": null }, { "author": "Abraham A.", "rating": 1, "review": "", "owner_response": null }, { "author": "Stephanie Joy", "rating": 5, "review": "", "owner_response": null }, { "author": "Luke Kaemingk", "rating": 5, "review": "", "owner_response": null }, { "author": "Megan A Barnes", "rating": 5, "review": "", "owner_response": null }, { "author": "Chad Johnson", "rating": 5, "review": "", "owner_response": null }, { "author": "Cheryl Andal", "rating": 4, "review": "", "owner_response": null }, { "author": "Hugh Newmark", "rating": 1, "review": "", "owner_response": null } ] }, "adjusted_review_count": 19, "adjusted_average_rating": 2.37, "distribution": { "1": 15, "2": 0, "3": 2, "4": 1, "5": 11 }, "summary": { "created_timestamp": 1739205663, "text": "

Good

In this article sub-section, Windermere Real Estate - Whatcom, Inc. has some notable positive feedback from their clients. Many of these reviews appreciate the professionalism shown by certain staff members. An example is a satisfied customer who praised the real estate agent Sukhvir Khaira, highlighting her as responsive and guided them through a smooth buying process, which reflects positively on the company\u2019s commitment to good service. Another user mentioned a pleasant rental application process, emphasizing the efficiency and professionalism of the staff, despite the initial concerns raised by previous reviews.

Several users noted specific positive interactions with agents who were able to provide timely assistance and facilitated smooth transactions, which suggests certain individuals within the company strive to offer exceptional service. For instance, a couple appreciated that despite the logistical challenge they encountered, Windermere held their apartment while documents were being gathered, showcasing flexibility and understanding. This leaves rooms for some clients to feel satisfied with specific aspects of the services provided by Windermere Real Estate - Whatcom, Inc.

Great

Within the user reviews, there are instances where Windermere Real Estate - Whatcom, Inc. has been commended for exceeding client expectations. An example worth noting is where clients have described having delightful experiences with the quick turnaround times during the rental application process. This efficiency is particularly commendable in a competitive and rapidly changing housing market like Bellingham, indicating that the company can deliver favorable outcomes against tight deadlines.

Moreover, several reviews pointed to specific real estate agents who went beyond the standard expectations of customer service, delivering a seamless experience for their clients. These instances, though scattered, emphasize that some aspects of Windermere Real Estate's service can significantly impact the client experience positively. They reflect pockets of excellence within the organization where customers recall their interactions as highly satisfactory, which is a testament to some exemplary staff members\u2019 commitment to good service.

Bad

Among the user reviews, many clients have reported significant dissatisfaction with their interactions with Windermere Real Estate - Whatcom, Inc. One recurring issue highlighted by upset clients is the lack of communication, with reports of the office rarely answering calls, or failing to return voicemails for weeks. Such communication breakdowns have led to frustration and unresolved issues for clients attempting to navigate their real estate concerns.

Some clients have also expressed concerns about transparency and honesty, claiming that misleading information during transactions cost them significantly. A notable instance involved a client who faced unexpected financial burdens due to miscommunications about property costs, indicating room for improvement in how information is conveyed and managed by the real estate agents involved. These reviews suggest that the company could benefit from improving its customer engagement strategies and operational processes to enhance client satisfaction.

Ugly

The user reviews for Windermere Real Estate - Whatcom, Inc. also reveal some very troubling experiences reflective of more severe service failures. Multiple clients shared stories of inappropriate handling of important transactions, specifically during move-outs. One user cited excessive move-out charges that appeared unjustified and indicated mishandling and unnecessary financial burden, suggesting unethical practices.

Moreover, some clients recounted experiences where they felt lied to, ignored, or subjected to unethical practices, such as being mischarged and facing significant issues with property maintenance. A particularly distressing review involved serious construction defects in a house resulting in costly repairs and a lack of accountability by the company. These severe complaints point towards systemic issues within the company, necessitating substantial improvements, specifically in ethical standards and customer care protocols.

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