# Privacy Policy

This Privacy Policy explains how RSMN Mobile, developed by RSD MOHAMMAD NOER PROVINSI JAWA TIMUR, collects, uses, retains, and protects your information when you use our application.

## 1. Developer and Application Identity
- Application Name: RSMN Mobile
- Developer / Entity: RSD MOHAMMAD NOER PROVINSI JAWA TIMUR

## 2. Information We Collect
- Personal and Health Data: Information provided during registration or medical services, including full name, National Identification Number (NIK), Medical Record Number (No. RM), contact details, and electronic medical records.
- Device Information: Device model, operating system version, and unique device identifiers for security and authentication.
- App Usage Data: Operational logs and analytical data used strictly to maintain and improve application performance.

## 3. How We Use Your Information
- To allow patients to securely access, view, and manage their personal medical records and health history.
- To facilitate hospital services, appointment scheduling, and patient registration.
- To maintain, secure, and improve application functionality and customer support.

## 4. Data Retention Policy
Because RSMN Mobile serves as a portal for patients to access their medical records, patient personal data and electronic health records are stored securely in our databases. We retain this data as long as the user maintains an active patient account with RSD MOHAMMAD NOER PROVINSI JAWA TIMUR, or as required by statutory retention periods for medical records governed by applicable healthcare laws and regulations in Indonesia.

## 5. Data Deletion Process
Users have the right to request the deletion of their application account or personal data. To initiate a data deletion request, you can:
- Send an email to itrsmn16@gmail.com with the subject line *"Data Deletion Request - RSMN Mobile"*, including your full name, registered email/phone number, and Medical Record Number (if applicable).
- Upon receiving your request, we will process the deletion of your mobile app account and non-statutory data within 14 business days. Please note that legal medical records stored under official healthcare regulations may be retained in accordance with Indonesian health law requirements.

## 6. Data Sharing
We do not sell, trade, or rent your personal health data to third parties. Data is shared strictly:
- When required by applicable Indonesian laws or official regulatory authorities.
- With verified infrastructure providers (e.g., Firebase) solely for app maintenance, operating system notifications, and security authentication, under strict data protection compliance.

## 7. Security
We implement strict technical and administrative security measures, including data encryption in transit and at rest, to prevent unauthorized access, loss, or disclosure of sensitive medical records.

## 8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal or operational requirements. Any updates will be published on this page.

## 9. Contact Us
If you have questions, feedback, or data deletion requests regarding this Privacy Policy, please contact us at:
- Developer / Entity: RSD MOHAMMAD NOER PROVINSI JAWA TIMUR
- Email: itrsmn16@gmail.com