# 7.0.9 2023-07-26
- 2023-07-26 Fixed removal of all permissions of a user if LDAP auth sync is being executed without any configured group or role definition.
- 2023-07-25 Fixed search limitations for AgentTicketWatchView. [#372](https://github.com/znuny/Znuny/issues/372)
- 2023-07-24 Added system address check for customer email address given in AgentTicketPhone.
- 2023-07-21 Fixed double encoding for dynamic field values in linked-tickets-table. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#300](https://github.com/znuny/Znuny/pull/300)
- 2023-07-21 Clear orphaned session records. Thanks to Markus Raulf (@markusraulf). [PR#368](https://github.com/znuny/Znuny/pull/368)
- 2023-07-13 Fixed calendar appointment creation: Missing scrollbar at low resolution / high zoom.
# 7.0.8 2023-07-12
- 2023-07-11 Fixed mentions for deleted tickets. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#458](https://github.com/znuny/Znuny/pull/458)
- 2023-07-10 Added console command to import dynamic fields and dynamic field screens configuration.
- 2023-07-07 Fixed email address shown in user's avatar preferences when editing the preferences of another user (not the own user).
- 2023-07-07 Added SysConfig/ValueType/Entity/Webservice.pm.
- 2023-07-07 Improved popup profiles and Frontend::RichText::Settings###Width.
- 2023-07-07 Fixed template for article details. [#415](https://github.com/znuny/Znuny/issues/415)
- 2023-07-05 Added new type 'HTML' to AgentTicketZoom TicketMenu. This allows additional HTML elements to be added using 'Ticket::Frontend::MenuModule###*'.
- 2023-07-05 Fixed deletion dialogs in AdminGenericAgent. Thanks to Mohd Azfar (@mo-azfar). [#448](https://github.com/znuny/Znuny/issues/448)
- 2023-07-05 Added information about invalid settings to AgentTicketZoom 'Ticket Information'.
- 2023-07-04 Fixed - Incorrect display of empty HTML article body. Thanks to Paweł Bogusławski (@pboguslawski). [#438](https://github.com/znuny/Znuny/pull/438)
- 2023-07-04 Sector Nord AG: Fixed Calendar appointment plugin AppointmentID data type. Thanks to Sector Nord AG (@LuBroering - Lukas Bröring). [#308](https://github.com/znuny/Znuny/pull/308)
- 2023-07-04 Fixed - Line breaks in processes when richtext disabled. Used ->{BrowserRichText}. Thanks to Timotheus Pokorra (@tpokorra). [#447](https://github.com/znuny/Znuny/issues/447)
- 2023-06-30 LDAP auth sync: Fixed permissions removed in LDAP not being reliably removed from users in Znuny.
- 2023-06-29 Added missing salutation and signature to notification for user mentions. Thanks to Paweł Bogusławski (@pboguslawski). [#420](https://github.com/znuny/Znuny/issues/420)
- 2023-06-19 Dynamic field type "Webservice": Selected value in a dynamic field can now be removed with 'x' button. Fixed admin dialog test field being read-only and not usable.
- 2023-06-02 Fixed initialization of dynamic fields of type 'web service'.
# 7.0.7 2023-06-28
- 2023-06-27 Fixed CSS for attachments with long filenames. [#416](https://github.com/znuny/Znuny/issues/416)
- 2023-06-26 AdminState: Added color code validation.
- 2023-06-26 Fixed warning about missing article ID in AgentTicketNoteToLinkedTicket. Thanks to Paweł Bogusławski (@pboguslawski). [#431](https://github.com/znuny/Znuny/issues/431)
- 2023-06-21 Extend TicketArticleCreate transition action for a possibility to set a dynamic field of object type article and ticket.
- 2023-06-21 GUI-Redesign changes - CSS, TT and JS.
- 2023-06-20 Added ExternalFQDN parameter for better security. Thanks to Paweł Bogusławski (@pboguslawski). [PR#73](https://github.com/znuny/Znuny/pull/73)
- 2023-06-20 Changed AgentTicketProcess to always fill rich text editor configs. Thanks to Samuel Diniz Casimiro (@samueldc). [PR#266](https://github.com/znuny/Znuny/pull/266)
- 2023-06-20 Added Translate() to CustomerTicketProcess PageTitle. Thanks to Renée Bäcker (@reneeb). [PR#446](https://github.com/znuny/Znuny/pull/446)
- 2023-06-02 S/MIME: Increased size of column 'email_address' of table 'smime_keys'.
# 7.0.6 2023-06-14
- 2023-06-07 Fixed ticket priority and state color. [#443](https://github.com/znuny/Znuny/issues/443)
- 2023-05-31 Added removal of protocol-relative URLs to Kernel::System::HTMLUtils::Safety. Thanks to Tim Püttmanns (@tipue-dev), maxence, for reporting the issue.
- 2023-05-31 Added security relevant check for content type of article and attachments to generic interface operations TicketCreate and TicketUpdate. Thanks to Tim Püttmanns (@tipue-dev), maxence, for reporting the issue.
- 2023-05-31 Process management: Added missing scope filter for transition actions.
- 2023-05-30 Updated CPAN library Sisimai to version 4.25.16. [#391](https://github.com/znuny/Znuny/issues/391)
- 2023-05-25 Changed article action 'note to linked ticket' to only be visible/usable in agent ticket zoom.
- 2023-05-23 Fixed event handling for DBCRUD history entries.
# 7.0.5 2023-05-17
- 2023-05-17 GUI-Redesign changes - CSS, TT and JS.
- 2023-05-17 Updated 'Cancel' buttons in dialogs.
- 2023-05-11 Fixed ReplyAll in ArticleActionMenu template. [#410](https://github.com/znuny/Znuny/issues/410)
- 2023-05-09 Fixed item color in AgentAppointmentCalendarOverview. [#411](https://github.com/znuny/Znuny/issues/411)
- 2023-05-04 Fixed CSS for custom logos. [#357](https://github.com/znuny/Znuny/issues/357)
# 7.0.4 2023-05-03
- 2023-05-03 GUI-Redesign changes - CSS, TT and JS.
- 2023-04-24 Fixed HTML in template AgentAppointmentEdit that prevented correct creation of calendar entries.
# 7.0.3 2023-04-19
- 2023-04-05 Fixed format of returned filename in function Kernel::System::Stats::StringAndTimestamp2Filename.
- 2023-04-05 AdminSLA: Sub-services will now be shown as invalid if SLA is set to invalid.
- 2023-04-04 Translatable buttons for AdminValidFilter. Thanks to Renée Bäcker @reneeb. [PR#358](https://github.com/znuny/Znuny/pull/358)
- 2023-04-03 GUI-Redesign changes - CSS, TT and JS.
- 2023-04-03 Updated Agent/Notification.html.tmpl and changed position of agent notifications.
- 2023-04-03 Fixed issue 'Ticket notifications not sent'. Fixed return value of GetTransportRecipients. [#361](https://github.com/znuny/Znuny/issues/361)
- 2023-03-02 Fixed handling of time zone for DateTime objects created with string in ISO 8601 format (e.g. '2017-05-09T07:00:09+0400').
# 7.0.2 2023-03-30
- 2023-03-30 Fixed path in setting Frontend::WebPath.
# 7.0.1 2023-03-29
- 2023-03-29 Redesigned GUI for agents and customers.
- 2023-03-20 Fixed handling of article attachments in generic interface operations TicketCreate and TicketUpdate.
- 2023-02-01 Removed Business Solution code.
- 2023-02-01 Added additional IconClass for Notifications (Notify's).
- 2023-01-26 Integrated Znuny4OTRS-AdminValidFilter into Framework. Filters invalid entries in the admin area.
- 2023-01-25 Flattened customer menu to single level.
- 2023-01-20 Dashboard Widget Expand - There are now dashboard widget filters that display the selected widget alone and if possible with a larger number of tickets. This way the focus is concentrated on one widget.
- 2022-12-21 Removed too bright colors from the default selection (AppointmentCalendar::CalendarColors).
- 2022-12-15 CustomerTicketZoom - The CustomerTicketZoom view has been changed as well as the way articles are loaded.
- 2022-12-10 Dashboard Summary Counter - For each dashboard filter there is now a correct indicator of the ticket count as pill.
- 2022-12-09 Dashboard Widget Header - Added additional Base.pm for Dashboard and added new Header() function (Kernel/Output/HTML/Dashboard/Base.pm). This function can be used in every Kernel/Output/HTML/Dashboard/* module.
- 2022-11-21 Moved the additional buttons from Content 'Run()' area to Header 'Header()'. Added new Header() function. Kernel/Output/HTML/Dashboard/CustomerIDList.pm and Kernel/Output/HTML/Dashboard/CustomerUserList.pm
- 2022-10-18 Added this SysConfig list of colors in hexadecimal RGB which will be available for selection. Make sure the colors are dark enough so white text can be overlayed on them. (ColorPicker###Palette)
- 2022-11-23 Mentions Widget - Changed the style of Mention Widget in TicketZoom.
- 2022-10-21 Breadcrumbs - Moved all Breadcrumbs into the Content / ContentColumn `
` block.
- 2022-10-19 CustomerLogin - The login menu has been greatly simplified (HTML / JS).
- 2022-10-18 Added ColorPicker for states and priorities. These attributes are now displayed in color as a pill.
- 2022-10-18 Added Base module to add additional inline CSS.
- 2022-10-13 Added a general ColorPicker function to LayoutObject.
- 2022-10-10 Wrapper - Added additional `
` around a lot of fields to use flex technology.
- 2022-10-06 Button - The buttons have revised graphics.
- 2022-10-04 Core.UI.Dialog DialogClass - Added new DialogClasses (modal-sm | modal-md | modal-lg)
- 2022-09-06 New Activity module informs you directly via frontend.
- 2022-08-29 TicketOverviewMenu / Sort - Added the Modernize css class to some fields.
- 2022-08-29 spectrum-1.8.1. - This JS is removed and replaced by the also existing JScolor.
- 2022-08-23 FilterAssigned - Added filters for the already assigned attributes.
- 2022-08-22 Core.UI.InputFields.js - Changed the behaviour of the Core.UI.InputFields.js. Now no fields are automatically enlarged or reduced.
- 2022-08-08 Admin - Added counter of AdminSettingPages per widget and additional focus by filter.
- 2022-07-15 Frontend::ToolBarModule - Refactored the Toolbar registration, position and view.
# 6.5.3 2023-06-14
- 2023-05-31 Added removal of protocol-relative URLs to Kernel::System::HTMLUtils::Safety. Thanks to Tim Püttmanns (@tipue-dev), maxence, for reporting the issue.
- 2023-05-31 Added security relevant check for content type of article and attachments to generic interface operations TicketCreate and TicketUpdate. Thanks to Tim Püttmanns (@tipue-dev), maxence, for reporting the issue.
- 2023-05-31 Process management: Added missing scope filter for transition actions.
- 2023-05-30 Updated CPAN library Sisimai to version 4.25.16. [#391](https://github.com/znuny/Znuny/issues/391)
- 2023-05-25 Changed article action 'note to linked ticket' to only be visible/usable in agent ticket zoom.
- 2023-05-24 Selected value in a dynamic field web service dropdown field can now be removed with 'x' button.
- 2023-05-23 Fixed event handling for DBCRUD history entries.
- 2023-05-05 Fixed html element id of forward templates in AgentTicketZoom. [#351](https://github.com/znuny/Znuny/issues/351)
# 6.5.2 2023-04-19
- 2023-04-13 Activated information section and modal dialog for ICS calendar events in AgentTicketZoom view.
- 2023-04-05 Fixed format of returned filename in function Kernel::System::Stats::StringAndTimestamp2Filename.
- 2023-04-03 AdminSLA: Sub-services will now be shown as invalid if SLA is set to invalid.
- 2023-03-20 Fixed handling of article attachments in generic interface operations TicketCreate and TicketUpdate.
- 2023-03-16 Added Appointment::EventModulePost Entry in XML. Thanks to Kevin Janssen (@BuTzZ). [PR#315](https://github.com/znuny/Znuny/pull/315)
- 2023-03-10 Fixed notification about empty subject for article drafts in AgentTicketCompose and AgentTicketEmailOutbound.
- 2023-03-02 Fixed handling of time zone for DateTime objects created with string in ISO 8601 format (e.g. '2017-05-09T07:00:09+0400').
# 6.5.1 2023-03-09
- 2023-02-28 Added options tickets-created-before-date and tickets-created-before-days to console command Admin::Article::StorageSwitch.
- 2023-02-28 Fixed encoding of postmaster filter name in AdminPostMasterFilter.
- 2023-02-28 Fixed encoding of profile name in AdminGenericAgent.
- 2023-02-23 Fixed "Inline images in drafts will not display for more than 24 hours". [#309](https://github.com/znuny/Znuny/issues/309)
- 2023-02-21 Fixed - Agent Calendar Import: Import of a calendar file does not work.
- 2023-02-20 Removed maxlength for field short description in ActivityDialog (#335). Thanks to Sector Nord AG (@paulfolkers). [PR#335](https://github.com/znuny/Znuny/pull/335)
- 2023-02-17 Moved code of ITSMIncidentProblemManagement to Znuny Framework that will only be executed if ITSM actually is installed.
- 2023-02-17 Removed CPAN::Audit as a required Perl module.
- 2023-02-16 Integrated package Znuny-NoteToLinkedTicket.
- 2023-02-13 Added support for smart tags to process activity dialog article field.
- 2023-01-25 Added Dashboard element filter: My owned tickets.
- 2023-01-23 Added new event module to store customer company data in ticket dynamic fields: Ticket::EventModulePost DynamicFieldFromCustomerCompany.
- 2023-01-23 Sort screens in AdminDynamicFieldScreenConfiguration by values (#327). Thanks to Emin Yazi (@eyazi), Efflux. [PR#327](https://github.com/znuny/Znuny/pull/327)
- 2023-01-20 Added SysConfig setting to configure format tags in rich text editor. Thanks to Daniel Sprenger (@sprengerdaniel). [PR#334](https://github.com/znuny/Znuny/pull/334)
- 2023-01-20 Fixed "NoPermission" screen to use "CustomerNoPermission" for ACL checking. Thanks to Sector Nord AG (@paulfolkers). [PR#333](https://github.com/znuny/Znuny/pull/333)
- 2023-01-20 Fixed reloading of the toolbar modules. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#317](https://github.com/znuny/Znuny/pull/317)
- 2023-01-20 Fixed hidden TicketOverview filters for Medium and Preview. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#301](https://github.com/znuny/Znuny/pull/301)
- 2023-01-20 Fixed uninitialized value warning in AdminSystemMaintenance. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#298](https://github.com/znuny/Znuny/pull/298)
- 2023-01-12 Fixed use of unavailable CKEditor autocomplete plugin when editor is in "CodeMirror" mode (e.g. web service XSLT configuration dialog).
- 2023-01-10 JavaScript code will now be removed from href attributes in function Kernel::System::HTMLUtils::ToAscii. Thanks for hints to Tim Püttmanns, maxence.
- 2023-01-10 Sector Nord AG: Fixed popup description long were cut off in Customer Interface. Thanks to Sector Nord AG (@jsinagowitz). [PR#331](https://github.com/znuny/Znuny/pull/331)
- 2023-01-09 Integrated package Znuny4OTRS-UserMaxArticlesPerPage.
- 2023-01-06 Fixed 'ACL misbehaviour in processes' - ActivityEntityID is missing in AgentTicketProcess.pm. [#316](https://github.com/znuny/Znuny/issues/316)
- 2023-01-05 Added missing group check to Kernel/System/Auth/Sync/LDAP.pm.
- 2023-01-05 Fixed JavaScript error in edit-mode in AdminACL.
- 2023-01-05 Changed JS alert function to Core.UI.Dialog.ShowAlert.
- 2023-01-04 Show PackageRequired and ModuleRequired information while package installation and update.
- 2023-01-04 Reworked information of LastViews.
- 2023-01-03 Process activity dialog article fields with subject and body can now be pre-filled. The Body also support RichtText. Thanks to Berner Fachhochschule (bfh.ch) for sponsoring this feature.
- 2022-12-29 Re-enabled TicketID for reporting (Dynamic/TicketList).
- 2022-12-19 Added check for maximum filename length to file uploads.
- 2022-12-16 Added new function Kernel::System::Web::Request::GetParams() to get request parameters.
- 2022-12-13 Fixed SQL injection in TicketSearch.pm (CVE-2022-4427). Thanks for hints to Tim Püttmanns, maxence.
- 2022-12-13 Added non-standard time zone mapping for iCal/ICS handling.
- 2022-12-12 Fixed bulk un-mention action via mention view link.
- 2022-12-07 Added independent ToolBar::TicketProcess. This is only visible when a valid process exists.
- 2022-11-30 Replaced dynamic field type WebserviceText with WebserviceDropdown.
- 2022-11-25 Moved code of ITSMCore to Znuny Framework that will only be executed if ITSM actually is installed.
- 2022-11-24 Fixed handling of empty result for frontend autocompletion of dynamic field type WebserviceMultiselect.
- 2022-11-24 SOAP::Lite: Data of elements with attribute 'xsi:type' now will be returned as a hash or array instead of an arbitrary object that Znuny cannot handle.
- 2022-09-20 Added config level check to SysConfig admin dialog. Thanks for hints to Tim Püttmanns, maxence.
- 2022-09-16 Auto responses now will not be sent if the recipient would be a system address.
# 6.4.5 2022-12-20
- 2022-12-13 Fixed SQL injection in TicketSearch.pm (CVE-2022-4427). Thanks for hints to Tim Püttmanns, maxence.
# 6.4.4 2022-11-23
- 2022-11-10 Fixed overlapping input list in search dialog.
- 2022-11-09 Fixed displayed value for dynamic field type WebserviceText when template placeholder is being used. [#297](https://github.com/znuny/Znuny/issues/297)
- 2022-11-02 Added missing migration for generic interface mapping module Znuny4OTRSAdvanced.
- 2022-10-28 Sector Nord AG: Processmanagement AppointmentCreate - removed unnecessary filter on read permission for CalendarName. Thanks to Sector Nord AG (@LuBroering - Lukas Bröring). [PR#302](https://github.com/znuny/Znuny/pull/302)
- 2022-10-27 Fixed "Invalid date/time string" errors in otrs.Daemon.pl. Thanks to Paweł Bogusławski (@pboguslawski). [PR#311](https://github.com/znuny/Znuny/pull/311)
- 2022-10-26 Fixed sorting of SysConfig entity value types.
- 2022-10-25 Added migration module to add dynamic fields 'TicketCalendarStartTime' and 'TicketCalendarEndTime'.
- 2022-10-21 Agent error screen now shows navigation bar if possible.
- 2022-10-13 Fixed SQL condition in Kernel::System::CustomerUser::DB::CustomerSearch.
- 2022-10-12 S/MIME certificates will now be reindexed during Znuny migration.
- 2022-10-12 Increased size of column "subject" of table "smime_keys".
- 2022-10-11 Added input field for OAuth2 token scope to admin dialog.
- 2022-10-07 Integrated DashboardMyLastChangedTickets. Thanks to Renée Bäcker (@reneeb). [PR#177](https://github.com/znuny/Znuny/pull/177)
- 2022-10-07 Renamed changed settings from FrontendRichText::Path to Frontend::RichText::Path. Thanks to Emin Yazi (@eyazi), Efflux. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#304](https://github.com/znuny/Znuny/pull/304)
- 2022-10-05 Improved usability - AgentTicketBulk - Set DynamicField_NAMEUsed checkbox to true if it is set before or if dynamic field is mandatory.
- 2022-09-29 Fixed bug - hour 0 is not possible in the default settings for TimeWorkingHours. Thanks to Sector Nord AG (@LuBroering - Lukas Bröring). [PR#296](https://github.com/znuny/Znuny/pull/296)
- 2022-09-28 Sector Nord AG: Added Sysconfig options to control more settings of CKEditor. Thanks to Sector Nord AG (@jsinagowitz). [PR#285](https://github.com/znuny/Znuny/pull/285)
- 2022-09-27 Fixed TransitionValidation CheckValueGet() - Added already replaced value 'FieldValue'.
- 2022-09-27 Added FilterViews for FilterAppointments function.
- 2022-09-27 Changed way of ticket acl checking for AgentTicketActionCommon from name to login.
- 2022-09-26 Added missing HTML filter to AgentTicketZoom/MentionsTable template.
- 2022-09-26 Fixed Bug in SupportDataCollector plugin for default user.
- 2022-09-26 Added missing HTML filter to AgentTicketActionCommon template.
- 2022-09-22 Prepared support for ICS calendar events attachments/string data. Prepared information section and modal dialog for calendar events to AgentTicketZoom view. Both not activated yet due to issues with WET/WEST timezone.
# 6.4.3 2022-09-21
- 2022-09-20 Misc. improvements for user mentions.
- 2022-09-19 Added input fields for OAuth2 token request URLs to admin dialog. [#294](https://github.com/znuny/Znuny/issues/294)
- 2022-09-16 Fixed handling of out-of-office flag in generic interface operation User::OutOfOffice.
- 2022-09-15 Fixed option "add all attachments" not being available in dialog AdminGenericInterfaceInvokerDefault and not being evaluated in invoker Ticket::Generic.
- 2022-09-13 Fixed visible PluginContainer (AppointmentCalendar) when empty. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#292](https://github.com/znuny/Znuny/pull/292)
- 2022-09-12 Fixed time units always mandatory in AgentTicketBulk. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#290](https://github.com/znuny/Znuny/pull/290)
- 2022-09-12 Fixed activity dialog error on missing templates (StandardTemplate). Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#291](https://github.com/znuny/Znuny/pull/291)
- 2022-09-09 Increased size of columns of database tables oauth2_token_config and oauth2_token. [#289](https://github.com/znuny/Znuny/issues/289)
- 2022-09-08 Added AppointmentFilter to AgentAppointmentCalendarOverview. Thanks to Kevin Janssen (@BuTzZ). [PR#181](https://github.com/znuny/Znuny/pull/181)
- 2022-09-08 Fixed LDAP user sync. Fixes undef/empty string comparisons that may occur between data stored in DB and data coming from LDAP. Thanks to Paweł Bogusławski (@pboguslawski). [PR#74](https://github.com/znuny/Znuny/pull/74)
- 2022-09-08 Changed previous upstream name to 'Internal' channel name. Thanks to Paweł Bogusławski (@pboguslawski). [PR#95](https://github.com/znuny/Znuny/pull/95)
- 2022-09-07 Fixed log flooding via Net::LDAP. Reduction of LDAP_SIZELIMIT_EXCEEDED messages. Thanks to Paweł Bogusławski (@pboguslawski). [PR#178](https://github.com/znuny/Znuny/pull/178)
- 2022-09-05 Added 'AdditionalSearchParameters' to Toolbar TicketSearchFulltext to define the standard search more precisely. Thanks to Tim Püttmanns (@tipue-dev), maxence. [#284](https://github.com/znuny/Znuny/pull/284)
- 2022-09-02 Fixed moved elements not being shown when filter is active in AdminDynamicFieldScreenConfiguration.
- 2022-09-02 Fixed default display value for dynamic fields of type 'Webservice'.
- 2022-09-02 Bugfix and Feature for 0050-CIC-CustomerUserList. Thanks to Kevin Janssen (@BuTzZ). [PR#147](https://github.com/znuny/Znuny/pull/147)
- 2022-09-01 Added missing 'Translatable' flag for 'Message sending error'.Thanks to Paweł Bogusławski (@pboguslawski). [PR#131](https://github.com/znuny/Znuny/pull/131)
- 2022-08-31 Bugfix for process and process templates. Thanks to @LuBroering (Lukas Bröring SectorNord AG). [PR#276](https://github.com/znuny/Znuny/pull/276). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#277](https://github.com/znuny/Znuny/pull/277)
- 2022-08-31 Added events for article email backend transmission errors. Thanks to Renée Bäcker. [PR#176](https://github.com/znuny/Znuny/pull/176)
- 2022-08-26 Fixed encoding of log output. Thanks to Roland Jäger and Bernhard Schmalhofer. [#286](https://github.com/znuny/Znuny/issues/286)
- 2022-08-24 Enabled pending time selection for process ticket dialogs depending on selected ticket state. Thanks to Tim Püttmanns, maxence. [PR#271](https://github.com/znuny/Znuny/pull/271)
- 2022-08-22 Turned logging in Kernel::System::LinkObject::LinkAdd() from 'error' to 'notice' for certain cases. Thanks for hint to Paweł Bogusławski.
- 2022-08-22 Fixed evaluation of parameter TicketID in Kernel::Output::HTML::Article::Base::ArticleActions. Thanks to @LotharZok, maxence. [PR#278](https://github.com/znuny/Znuny/pull/278)
- 2022-08-22 Added check to prevent infinite loop to Core.UI.InputFields.js.
- 2022-08-18 Fixed usage of time zones that have become obsolete. Thanks to Christian Ullrich. [#281](https://github.com/znuny/Znuny/issues/281)
- 2022-08-17 Sector Nord AG: Added support for HTML content of dynamic fields to transition action TicketCreate (analog to TicketArticleCreate). Thanks to Sector Nord AG (Lukas Bröring). [#235](https://github.com/znuny/Znuny/pull/235)
- 2022-08-17 Added OAuth2 token support to HTTP::REST generic interface requester.
- 2022-08-10 Fixed accounted time field missing in AgentTicketBulk action.
- 2022-08-02 Changed user of mention notification in the ticket history to the one triggering the notification. Thanks to Tim Püttmanns (@tipue-dev), maxence. [PR#273](https://github.com/znuny/Znuny/pull/273)
# 6.4.2 2022-07-28
- 2022-07-28 Fixed check for recipients in mention notifications. [#270)(https://github.com/znuny/Znuny/issues/270)
- 2022-07-28 Added missing module registration to customer interface.
- 2022-07-28 Fixed content type of output of AJAX backend modules Kernel/Modules/AJAXRichTextAutocompletion.pm and Kernel/Modules/Mentions.pm.
- 2022-07-28 Package Znuny-SMIME will now be uninstalled on Znuny upgrade.
# 6.4.1 2022-07-27
- 2022-07-21 Fixed creation of tickets for recurring appointments.
- 2022-07-20 Other users now can be referenced/mentioned in rich text editor and will be notified about it.
- 2022-07-05 Attachment filenames in ticket zoom will now be truncated if they are too long to be displayed correctly.
- 2022-06-29 Added support for nested group search to LDAP modules based on [PR#11](https://github.com/znuny/Znuny/pull/11). Thanks to Frank Wall (@fraenki).
- 2022-06-23 Fixed issue with high CPU load on parsing e-mails in PostMaster filter DetectAttachment.
- 2022-06-22 Fixed OAuth2 authentication when using POP3 with Microsoft Office 365 or Outlook. [#259](https://github.com/znuny/Znuny/issues/259)
- 2022-06-21 Added support for tag OTRS_TicketArticleCreateEvent and attachments to invoker Ticket::Generic.
- 2022-06-21 Added support for JSON web tokens (JWT).
- 2022-06-20 Improved S/MIME key storage.
- 2022-06-17 Added support for autocompletion to CKEditor.
- 2022-06-09 Added S/MIME check for sender header. Thanks to @akmet [PR#68](https://github.com/znuny/Znuny/pull/68).
- 2022-05-31 Maximum number of lines of quote in body of a message now can be limited in AgentTicketForward and AgentTicketCompose.
- 2022-05-30 Fixed use of URL parameter in Kernel::System::Calendar::Plugin::Ticket::Link::LinkList and Kernel::System::Calendar::Export::ICal::Export.
- 2022-05-25 Initial search in dialog AgentLinkObject is now limited to tickets which belong to the same customer ID.
- 2022-05-24 Sanitized output of ACL Perl config file when dumping and deploying it to avoid unexpected execution of arbitrary Perl code.
- 2022-05-19 Sector Nord AG: Fixed transition action for recurring appointments with specific recurrence frequency. Thanks to Sector Nord AG (@jsinagowitz). [#219](https://github.com/znuny/Znuny/pull/219)
- 2022-05-10 Mandatory fields in expanded bulk action widgets now will be handled correctly as mandatory.
- 2022-05-04 Fixed select fields not being shown in modernized mode after submit with input errors.
- 2022-04-21 Added standard templates to [Agent/Customer]TicketProcess.
- 2022-03-14 Fixed sending notifications to invalid customer users.
- 2022-03-11 Removed system registration.
# 6.3.4 2022-06-15
- 2022-05-30 Fixed use of URL parameter in Kernel::System::Calendar::Plugin::Ticket::Link::LinkList and Kernel::System::Calendar::Export::ICal::Export.
- 2022-05-24 Sanitized output of ACL Perl config file when dumping and deploying it to avoid unexpected execution of arbitrary Perl code.
# 6.3.3 2022-04-28
- 2022-04-27 Deactivated Perl code execution for Template::Toolkit. Thanks to Sven Oesterling (OTOBO).
- 2022-04-25 Kernel::System::DynamicField::Webservice::DisplayValueGet() now also searches for the stored value to retrieve the display value.
- 2022-04-25 Deprecated structures in SysConfig option Package::RepositoryList (e.g. from old ITSM packages) will now be ignored instead of throwing an error.
# 6.3.2 2022-04-20
- 2022-04-20 Removed unwanted line breaks from base64 encoded authorization header in Kernel::GenericInterface::Transport::HTTP::REST.
- 2022-04-13 Fixed refresh in overviews if fulltext search in toolbar is not enabled. [#237](https://github.com/znuny/Znuny/issues/237)
- 2022-04-01 Fixed encoding for autocompletion in dynamic field edit view of type Webservice.
- 2022-03-31 Fixed check of UntilTime in Kernel::System::Ticket::Event::TicketPendingTimeReset. [#221)(https://github.com/znuny/Znuny/issues/221)
- 2022-03-28 Added support for online package repositories again.
- 2022-03-24 Fixed XSS vulnerability in package manager GUI (CVE-2022-0475).
- 2022-03-24 Deactivated support for execution of configurable system commands from Sendmail and PostMaster pre-filter configurations (CVE-2021-36100).
- 2022-03-24 The system command in SysConfig option "MIME-Viewer" now is only configurable via Kernel/Config.pm (CVE-2021-36100).
- 2022-03-23 Removed dashboard widget support for execution of system commands (CVE-2021-36100).
- 2022-03-23 Improved DynamicFieldObject _SanitizeConfig - ReservedKeywords will now be removed.
- 2022-03-23 Removed configurable system commands from generic agents (CVE-2021-36100).
- 2022-03-22 Added missing CKEditor codemirror plugin.
- 2022-03-22 Fixed accidental deletion of OAuth2 token values on request for new token.
- 2022-03-17 Added PreRun function to Dev/Tools/TranslationsUpdate to check for symbolic links.
- 2022-03-15 Added new SysConfig option LibXML::EnableHugeXMLDataSupport to enable support for huge XML data in load_xml calls of CPAN library XML::LibXML.
- 2022-03-11 Removed 'send support bundle' to OTRS Group.
- 2022-03-11 CPAN module Mail::IMAPClient will now be correctly reported as required by bin/otrs.CheckModules.pl [#222](https://github.com/znuny/Znuny/issues/222).
# 6.3.1 2022-03-09
- 2022-03-07 Integrated package Znuny4OTRS-CalendarBasedTicketCreation.
- 2022-03-07 Original owners of tickets will now be set again when cancelling a ticket bulk action.
- 2022-03-02 Sector Nord AG: Fixed AgentAppointmentCalendarOverview AppointmentTooltip (#216). Thanks to Sector Nord AG (@jsinagowitz). [#216](https://github.com/znuny/Znuny/pull/216)
- 2022-03-02 Integrated package Znuny4OTRS-OwnerToolbar.
- 2022-02-25 Fixed Bug - Since version 6.0.31 the size of embedded images within the RTE cannot be changed via click & drag anymore [#98](https://github.com/znuny/Znuny/issues/98).
- 2022-02-25 Fixed Bug - Fixed subject regex for rfc822 attachments on email parsing operation. No error will be thrown anymore if subject is missing/empty.
- 2022-02-21 Integrated package Znuny4OTRS-AdvancedTimeUnit.
- 2022-02-21 Added scope flag to AdminProcessManagement to reduce possible overflow selection. Thanks to Michel Rodriguez [@mirod](https://github.com/mirod).
- 2022-02-18 Added 'autolink' extraPlugin to CKEditor.
- 2022-02-18 Added 'textwatcher', 'autocomplete' and 'textmatch' as extraPlugins to CKEditor global config.
- 2022-02-17 Integrated package Znuny4OTRS-MailAccounts.
- 2022-02-17 Integrated package Znuny4OTRS-OAuth2TokenManagement.
- 2022-02-17 Updated CKEditor from version 4.16.0 to 4.17.1.
- 2022-02-16 Sector Nord AG: Added ProcessManagement TransitionAction - AppointmentUpdate and AppointmentRemove. Thanks to Sector Nord AG (@jsinagowitz). [#196](https://github.com/znuny/Znuny/pull/196)
- 2022-02-15 Fixed config navigation path for customer frontend module AJAXDynamicFieldWebservice. Thanks to Renée Bäcker (@reneeb). [#193](https://github.com/znuny/Znuny/pull/193)
- 2022-02-14 Integrated package Znuny-DatabaseBackend.
- 2022-02-11 Fixed Bug - Show menu items when showing the error screen. [#210](https://github.com/znuny/Znuny/issues/210)
- 2022-02-07 Added clear log action to AdminLog.
- 2022-02-03 Fixed Bug - Dashboard-TicketQueueOverview refresh [#156](https://github.com/znuny/Znuny/issues/156).
- 2022-02-03 Updated jQuery UI from 1.12.1 to 1.13.1.
- 2022-02-03 Fixed unnecessary error message - 'Use of uninitialized value in pattern match...'
- 2022-02-03 Fixed link detection matches trailing dot.
- 2022-02-01 Fixed description of option Kernel::System::Ticket::Number::Random in SysConfig.
- 2022-01-22 Updated third party jquery to 3.6.0. [#168](https://git.znuny.com/Znuny/Public/Znuny/-/issues/168)
- 2022-01-18 List all configured calendars in support data collector (#185). Thanks to Renée Bäcker (@reneeb). [#185](https://github.com/znuny/Znuny/pull/185)
- 2022-01-18 Fixed broken SmartTag example CUSTOMER_BODY (#191). Thanks to Shawn Beasley (@dignin). [#191](https://github.com/znuny/Znuny/pull/191)
- 2022-01-13 Added jq function also for regex matches in GenericInterface/Event/Handler.
- 2022-01-11 Fixed Bug - Email overwritten when editing an agent.
- 2022-01-07 Integrated package Znuny4OTRS-RandomTicketNumberGenerator.
- 2022-01-07 Parameter %Param are now passed to function Kernel::System::Email::Check. Thanks to Renée Bäcker (@reneeb). [#26](https://github.com/znuny/Znuny/pull/26)
- 2022-01-07 Integrated package Znuny4OTRS-AdvancedBulkAction.
- 2022-01-06 Fixed Bug - The page refresh stops the fulltext search via toolbar. [#182](https://github.com/znuny/Znuny/issues/182)
- 2021-12-27 Integrated package Znuny4OTRS-ExcelStats.
- 2021-12-27 Added ITSMConfigurationManagement compatibility.
- 2021-12-14 Added ProcessListTreeView in AgentTicketProcess and CustomerTicketProcess.
- 2021-12-14 Added missing translation for process and activity in CustomerTicketZoom.tt.
- 2021-12-14 Removed translation for process in AdminProcessManagement.
- 2021-12-14 Fixed bug, too long process / activity names are not translated.
- 2021-12-03 Fixed - Links in dynamic fields are shortened so that the link no longer works (CustomerTicketZoom).
- 2021-12-01 Fixed Bug - Avoidable error message / entry in logfiles (#123). [#123](https://github.com/znuny/Znuny/issues/123)
- 2021-11-26 Fixed error "Parameter 'Config' must be a hash ref with data!" (#173). Thanks to @meisterheister. [#173](https://github.com/znuny/Znuny/issues/173)
- 2021-11-25 Removed error log if !IsHashRefWithData( Config ) in `SanitizeConfig`. This is to strict and not needed.
- 2021-11-25 Sector Nord AG: Replaced hardcoded attributes with a dynamic Sysconfig in Kernel/System/Ticket/Event/NotificationEvent.pm (#171). Thanks to @LuBroering (Lukas Bröring SectorNord AG). [#171](https://github.com/znuny/Znuny/pull/171)
- 2021-11-25 Add option '--no-tablespaces' to scripts/backup.pl (#136). Thanks to @meisterheister. [#136](https://github.com/znuny/Znuny/pull/136)
- 2021-11-25 Prevents error message "no TicketID" on sending an answer if no TicketID exists (#133). Thanks to Renée Bäcker (@reneeb). [#133](https://github.com/znuny/Znuny/pull/133)
- 2021-11-25 Fixed - "No TicketID is given!" on each outgoing reply (#170). Thanks to Renée Bäcker (@reneeb). [#170](https://github.com/znuny/Znuny/issues/170)
- 2021-11-25 Fixed - Bug - Regression Error Message in Log (#126). Thanks to Renée Bäcker (@reneeb). [#126](https://github.com/znuny/Znuny/issues/126)
# 6.2.2 2021-12-15
- 2021-12-14 Added ProcessListTreeView in AgentTicketProcess and CustomerTicketProcess.
- 2021-12-14 Added missing translation for process and activity in CustomerTicketZoom.tt.
- 2021-12-14 Removed translation for process in AdminProcessManagement.
- 2021-12-14 Fixed bug, too long process / activity names are not translated.
- 2021-12-03 Fixed - Links in dynamic fields are shortened so that the link no longer works (CustomerTicketZoom).
- 2021-12-02 Fixed Bug - Avoidable error message / entry in logfiles (#123). [#123](https://github.com/znuny/Znuny/issues/123)
- 2021-12-02 Fixed wrong POD of TransitionAction::AppointmentCreate.
- 2021-11-30 Added _ReplaceAdditionalAttributes to ProcessManagement/TransitionAction.
- 2021-11-29 Fixed POD of Kernel::System::ProcessManagement::TransitionAction::DynamicFieldRemove::Run.
- 2021-11-26 Fixed error "Parameter 'Config' must be a hash ref with data!" (#173). Thanks to @meisterheister. [#173](https://github.com/znuny/Znuny/issues/173)
- 2021-11-25 Removed error log if !IsHashRefWithData( Config ) in `SanitizeConfig`. This is to strict and not needed.
- 2021-11-25 Sector Nord AG: Replaced hardcoded attributes with a dynamic Sysconfig in Kernel/System/Ticket/Event/NotificationEvent.pm (#171). Thanks to @LuBroering (Lukas Bröring SectorNord AG). [#171](https://github.com/znuny/Znuny/issues/171)
- 2021-11-25 Add option '--no-tablespaces' to scripts/backup.pl (#136). Thanks to @meisterheister. [#136](https://github.com/znuny/Znuny/issues/136)
- 2021-11-25 Prevents error message "no TicketID" on sending an answer if no TicketID exists (#133). Thanks to @Reedu. [#133](https://github.com/znuny/Znuny/issues/133)
- 2021-11-25 Fixed - "No TicketID is given!" on each outgoing reply (#170). Thanks to Renée Bäcker (@reneeb). [#170](https://github.com/znuny/Znuny/issues/170)
- 2021-11-25 Fixed - Bug - Regression Error Message in Log (#126). Thanks to Renée Bäcker (@reneeb). [#126](https://github.com/znuny/Znuny/issues/126)
- 2021-11-15 Fixed CPANUpdate console command to also work on FreeBSD. Thanks to @papeng. [#162](https://github.com/znuny/Znuny/issues/162)
# 6.2.1 2021-10-27
- 2021-10-26 Fixed call to encode_base64 in Kernel::System::Ticket. Thanks to @Reedu. [#160](https://github.com/znuny/Znuny/issues/160)
- 2021-10-25 Console command Dev::Code::CPANUpdate now uses proxy and SSL settings of SysConfig options WebUserAgent::Proxy, WebUserAgent::NoProxy and WebUserAgent::DisableSSLVerification.
- 2021-10-22 Integrated package Znuny4OTRS-TicketAttributeRelations.
- 2021-10-21 Fixed error log message for missing days in Kernel::System::SysConfig::ValueType::WorkingHours::ModifiedValueGet(). [#122](https://github.com/znuny/Znuny/issues/122)
- 2021-10-21 Fixed "Need Ticket ID" error when switching templates in AgentTicketCommon modules. [#127](https://github.com/znuny/Znuny/issues/127)
- 2021-10-19 Console command Dev::Code::CPANUpdate now uses proxy and SSL settings of SysConfig options WebUserAgent::Proxy and WebUserAgent::DisableSSLVerification.
- 2021-10-18 Generic interface HTTP SOAP transport: Added SSL environment variables for Crypt::SSLeay and fixed operation name in response evaluation.
- 2021-10-15 Fixed "Need ticket ID" error in Kernel::Modules::AgentTicketEmailOutbound. [#130](https://github.com/znuny/Znuny/issues/130)
- 2021-10-14 Integrated package Znuny4OTRS-NotifyOnEmptyProcessTickets.
- 2021-10-13 Added thirdparty/jscolor-2.4.6 js lib - colorpicker (used in GeneralCatalog).
- 2021-10-12 Fixed translation bug in Kernel::Output::HTML::Layout::_BuildSelectionDataRefCreate.
- 2021-10-11 Updated CPAN package Mozilla/CA.
- 2021-10-11 Integrated package Znuny4OTRS-AdvancedProcessManagement.
- 2021-10-07 Sector Nord AG: Added Attachments to TransitionAction TicketCreate. Thanks to Sector Nord AG (@LuBroering ). [#149](https://github.com/znuny/Znuny/pull/149)
- 2021-10-06 Added support for content type application/xml to generic interface REST transport.
- 2021-10-06 Added option to keep attributes of XML in generic interface XSLT mapping.
- 2021-10-06 Sector Nord AG: Added optional check condition in TransitionActions. Thanks to Sector Nord AG (@paulfolkers). [#144](https://github.com/znuny/Znuny/pull/144)
- 2021-10-06 Sector Nord AG: Added TransitionAction parameter placeholder. Thanks to Sector Nord AG (@jsinagowitz). [#145](https://github.com/znuny/Znuny/pull/145)
- 2021-10-05 Sector Nord AG: Added ticket event and event module TicketAllChildrenClosed. Thanks to Sector Nord AG (@paulfolkers). [#143](https://github.com/znuny/Znuny/pull/143)
- 2021-10-01 Added initial config for Frontend::Navigation###AdminCustomerUserCustomer###001-Framework. Thanks to Kevin Janssen (@BuTzZ). [#146](https://github.com/znuny/Znuny/pull/146)
- 2021-10-01 Disabled connection to external RSS during unit testing.
- 2021-10-01 Fixed error "Can't sign: unable to write 'random state'" if sending emails signed with S/MIME (OTRS bug #14522). Thanks to Kai Herlemann (@KaiHerlemann). [#72](https://github.com/znuny/Znuny/pull/72)
- 2021-08-31 Added generic interface operation SessionRemove. Thanks to Kevin Janssen (@BuTzZ). [#120](https://github.com/znuny/Znuny/pull/120)
- 2021-08-20 Added SysConfig option to enable week numbers in the datepicker widget. Thanks to Renée Bäcker (@reneeb). [#89](https://github.com/znuny/Znuny/pull/89)
- 2021-08-20 Added new autocomplete values to input fields. Thanks to Tim Püttmanns (@tipue-dev), maxence. [#67](https://github.com/znuny/Znuny/pull/67)
# 6.1.2 2021-09-29
- 2021-09-28 Added missing migration module scripts::MigrateToZnuny6_1::InitializeDefaultCronjobs.
- 2021-09-28 Removed MySQL performance check module from support data collector. It only tests for the now deprecated MySQL setting 'query_cache_size'. Thanks for the hint to GitHub user arndkeyz.
- 2021-09-27 Fixed problem with daylight saving time switch for recurrent appointments and date/time in general.
- 2021-09-27 JavaScript in the error message of regular expression checks for dynamic field values now will be removed instead of being executed when showing the error message. Thanks to Stefan Härter (OTOBO) for reporting the issue.
- 2021-09-24 Customer users with too many failed login attempts will now be set to "invalid-temporarily" and cannot log in anymore.
- 2021-09-14 Fixed use of undefined config value in Kernel::System::GenericInterface::Webservice::WebserviceConfigReplace.
- 2021-09-09 Fixed handling of database query results in Kernel::System::Ticket::_TicketGetClosed.
- 2021-09-01 Fixed permission check in generic interface operation User::OutOfOffice.
- 2021-08-31 Fixed UI hang on admin group name change (#121). Thanks to Paweł Bogusławski (@pboguslawski). [#121](https://github.com/znuny/Znuny/pull/121)
- 2021-08-31 Fixed storage switch only executable from main directory (#116). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#116](https://github.com/znuny/Znuny/pull/116)
- 2021-08-23 Added default value for CurrentComment in ACLUpdate.
- 2021-08-20 Fixed double encoding for dynamic field filters in ticket overviews (#51). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#51](https://github.com/znuny/Znuny/pull/51)
- 2021-08-20 Fixed #107 - AgentTicketEmailOutbound "Empty subject" notification is not translated (#111.) Thanks to Tronsy (@Tronsy). [#111](https://github.com/znuny/Znuny/pull/111)
# 6.1.1 2021-08-05
- 2021-08-03 Integrated package WebserviceNotification.
- 2021-07-30 Integrated package Znuny4OTRS-AdvancedOutOfOffice.
- 2021-07-28 Improved JavaScript recognition in function Kernel::System::HTMLUtils::Safety. Thanks for hints to Tim Püttmanns, maxence.
- 2021-07-27 Files in configured directories of SysConfig options SMIME::PrivatePath and SMIME::CertPath will now not be included in a support bundle anymore if they are within the Znuny directory (CVE-2021-21440). Thanks for hints to Centuran Consulting.
- 2021-07-27 Added safety checks for form/URL parameters to AdminAppointmentCalendarManage, AgentAppointmentEdit and AgentAppointmentList. Thanks for hints to Centuran Consulting.
- 2021-07-26 Added permission check to ticket recipient list (CVE-2021-21443). Thanks for hints to Centuran Consulting.
- 2021-07-26 Added permission check to appointment list (CVE-2021-36091). Thanks for hints to Centuran Consulting.
- 2021-07-22 Added index for column article_id to table time_accounting.
- 2021-07-21 Integrated package Znuny4OTRS-AdvancedDynamicFields.
- 2021-07-16 Renamed database table 'groups' to 'permission_groups' (keyword in MySQL >= 8).
- 2021-07-16 Integrated package Znuny4OTRS-LastViews.
- 2021-07-05 Integrated package Znuny4OTRS-AutoCheckbox.
- 2021-07-02 Integrated package Znuny4OTRS-ShowPendingTimeIfNeeded.
- 2021-07-02 Integrated package Znuny4OTRS-WebUserAgent.
- 2021-06-25 Added fix for #29 - linebreak breaks fulltext search (#49). Thanks to Johannes Nickel (@hanneshal). [#49](https://github.com/znuny/Znuny/pull/49)
- 2021-06-25 Incorrect empty hash initializations fixed (#96). Thanks to Paweł Bogusławski (@pboguslawski). [#96](https://github.com/znuny/Znuny/pull/96)
- 2021-06-25 Changed breadcrumb for the main action entry to a link. (#91). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#91](https://github.com/znuny/Znuny/pull/91)
- 2021-06-25 Integrated package Znuny4OTRS-TimeAccountingWebservice.
- 2021-06-23 Integrated package Znuny4OTRS-DynamicFieldWebservice.
- 2021-06-23 Integrated package Znuny4OTRS-GIArticleSend.
- 2021-06-18 Integrated package Znuny4OTRS-AdvancedGI.
- 2021-06-17 Fixed not needed error message in TicketList.pm (#94). Thanks to Paweł Bogusławski (@pboguslawski). [#94](https://github.com/znuny/Znuny/pull/94)
- 2021-06-17 Integrated package Znuny4OTRS-GenericInterfaceREST.
- 2021-06-16 Integrated package Znuny4OTRS-Repo.
- 2021-06-15 Do not warn agents about empty article subjects by default (#88). Thanks to Renée Bäcker (@reneeb). [#88](https://github.com/znuny/Znuny/pull/88)
- 2021-06-15 Improvements for Dev::Code::CPANUpdate (#38). Thanks to Renée Bäcker (@reneeb). [#38](https://github.com/znuny/Znuny/pull/38)
- 2021-06-15 Use ticket title as the default appointment title (#90). Thanks to Renée Bäcker (@reneeb). [#90](https://github.com/znuny/Znuny/pull/90)
- 2021-06-15 Column list validation before saving agent preferences (#84). Thanks to Paweł Bogusławski (@pboguslawski). [#84](https://github.com/znuny/Znuny/pull/84)
# 6.0.48 2022-12-20
- 2022-12-13 Fixed SQL injection in TicketSearch.pm (CVE-2022-4427). Thanks for hints to Tim Püttmanns, maxence.
# 6.0.47 2022-11-23
- 2022-11-10 Fixed overlapping input list in search dialog.
- 2022-10-27 Fixed "Invalid date/time string" errors in otrs.Daemon.pl. Thanks to Paweł Bogusławski (@pboguslawski). [PR#311](https://github.com/znuny/Znuny/pull/311)
- 2022-10-21 Agent error screen now shows navigation bar if possible.
- 2022-10-13 Fixed SQL condition in Kernel::System::CustomerUser::DB::CustomerSearch.
- 2022-09-29 Fixed bug - hour 0 is not possible in the default settings for TimeWorkingHours. Thanks to Sector Nord AG (@LuBroering - Lukas Bröring). [PR#296](https://github.com/znuny/Znuny/pull/296)
- 2022-09-26 Added missing HTML filter to AgentTicketActionCommon template.
# 6.0.46 2022-09-21
- 2022-09-07 Fixed log flooding via Net::LDAP. Reduction of LDAP_SIZELIMIT_EXCEEDED messages. Thanks to Paweł Bogusławski (@pboguslawski). [PR#178](https://github.com/znuny/Znuny/pull/178)
- 2022-09-07 Improved nonexistent and invalid service names handling in postmaster filters. Thanks to Paweł Bogusławski (@pboguslawski). [PR#197](https://github.com/znuny/Znuny/pull/197)
- 2022-08-26 Fixed encoding of log output. Thanks to Roland Jäger and Bernhard Schmalhofer. [#286](https://github.com/znuny/Znuny/issues/286)
- 2022-08-22 Added check to prevent infinite loop to Core.UI.InputFields.js.
- 2022-08-18 Fixed usage of time zones that have become obsolete. Thanks to Christian Ullrich. [#281](https://github.com/znuny/Znuny/issues/281)
# 6.0.45 2022-07-27
- 2022-07-05 Attachment filenames in ticket zoom will now be truncated if they are too long to be displayed correctly.
- 2022-06-23 Fixed issue with high CPU load on parsing e-mails in PostMaster filter DetectAttachment.
# 6.0.44 2022-06-15
- 2022-06-09 Added S/MIME check for sender header. Thanks to @akmet [PR#68](https://github.com/znuny/Znuny/pull/68).
- 2022-05-24 Sanitized output of ACL Perl config file when dumping and deploying it to avoid unexpected execution of arbitrary Perl code.
- 2022-05-09 Mandatory fields in expanded bulk action widgets now will be handled correctly as mandatory.
- 2022-05-04 Fixed select fields not being shown in modernized mode after submit with input errors.
# 6.0.43 2022-05-04
- 2022-05-02 Fixed migration module RemoveGenericAgentSystemCommandCalls.
# 6.0.42 2022-04-28
- 2022-04-27 Deactivated Perl code execution for Template::Toolkit. Thanks to Sven Oesterling (OTOBO).
# 6.0.41 2022-04-20
- 2022-04-13 Fixed refresh in overviews if fulltext search in toolbar is not enabled. [#237](https://github.com/znuny/Znuny/issues/237)
- 2022-03-31 Fixed check of UntilTime in Kernel::System::Ticket::Event::TicketPendingTimeReset. [#221)(https://github.com/znuny/Znuny/issues/221)
- 2022-03-24 Fixed XSS vulnerability in package manager GUI (CVE-2022-0475).
- 2022-03-24 Deactivated support for execution of configurable system commands from Sendmail and PostMaster pre-filter configurations (CVE-2021-36100).
- 2022-03-24 The system command in SysConfig option "MIME-Viewer" now is only configurable via Kernel/Config.pm (CVE-2021-36100).
- 2022-03-23 Removed dashboard widget support for execution of system commands (CVE-2021-36100).
- 2022-03-23 Removed configurable system commands from generic agents (CVE-2021-36100).
- 2022-03-22 Added missing CKEditor codemirror plugin.
- 2022-03-14 Fixed sending notifications to invalid customer users.
# 6.0.40 2022-03-09
- 2022-03-07 Original owners of tickets will now be set again when cancelling a ticket bulk action.
- 2022-03-02 Sector Nord AG: Fixed AgentAppointmentCalendarOverview AppointmentTooltip (#216). Thanks to Sector Nord AG (@jsinagowitz). [#216](https://github.com/znuny/Znuny/pull/216)
- 2022-02-25 Fixed Bug - Since version 6.0.31 the size of embedded images within the RTE cannot be changed via click & drag anymore [#98](https://github.com/znuny/Znuny/issues/98).
- 2022-02-25 Fixed Bug - Fixed subject regex for rfc822 attachments on email parsing operation. No error will be thrown anymore if subject is missing/empty.
- 2022-02-18 Updated CKEditor from version 4.16.0 to 4.17.1.
- 2022-02-11 Fixed Bug - Show menu items when showing the error screen. [#210](https://github.com/znuny/Znuny/issues/210)
- 2022-02-03 Fixed Bug - Dashboard-TicketQueueOverview refresh [#156](https://github.com/znuny/Znuny/issues/156).
- 2022-02-03 Updated jQuery UI from 1.12.1 to 1.13.1.
- 2022-02-03 Fixed link detection matches trailing dot.
- 2022-01-11 Fixed Bug - Email overwritten when editing an agent.
- 2022-01-06 Fixed Bug - The page refresh stops the fulltext search via toolbar. [#182](https://github.com/znuny/Znuny/issues/182)
# 6.0.39 2021-12-15
- 2021-12-14 Added ProcessListTreeView in AgentTicketProcess and CustomerTicketProcess.
- 2021-12-14 Added missing translation for process and activity in CustomerTicketZoom.tt.
- 2021-12-14 Removed translation for process in AdminProcessManagement.
- 2021-12-14 Fixed bug, too long process / activity names are not translated.
- 2021-12-03 Deactivated business solution daemon tasks.
- 2021-12-03 Fixed - Links in dynamic fields are shortened so that the link no longer works (CustomerTicketZoom).
- 2021-12-01 Fixed Bug - Avoidable error message / entry in logfiles (#123). [#123](https://github.com/znuny/Znuny/issues/123)
- 2021-11-26 Fixed error "Parameter 'Config' must be a hash ref with data!" (#173). Thanks to @meisterheister. [#173](https://github.com/znuny/Znuny/issues/173)
- 2021-11-25 Removed error log if !IsHashRefWithData( Config ) in `SanitizeConfig`. This is to strict and not needed.
- 2021-11-25 Sector Nord AG: Replaced hardcoded attributes with a dynamic Sysconfig in Kernel/System/Ticket/Event/NotificationEvent.pm (#171). Thanks to @LuBroering (Lukas Bröring SectorNord AG). [#171](https://github.com/znuny/Znuny/issues/171)
- 2021-11-25 Add option '--no-tablespaces' to scripts/backup.pl (#136). Thanks to @meisterheister. [#136](https://github.com/znuny/Znuny/issues/136)
- 2021-11-25 Prevents error message "no TicketID" on sending an answer if no TicketID exists (#133). Thanks to @Reedu. [#133](https://github.com/znuny/Znuny/issues/133)
- 2021-11-25 Fixed - "No TicketID is given!" on each outgoing reply (#170). Thanks to @Reedu. [#170](https://github.com/znuny/Znuny/issues/170)
- 2021-11-25 Fixed - Bug - Regression Error Message in Log (#126). Thanks to Renée Bäcker (@reneeb). [#126](https://github.com/znuny/Znuny/issues/126)
- 2021-11-15 Fixed CPANUpdate console command to also work on FreeBSD. Thanks to @papeng. [#162](https://github.com/znuny/Znuny/issues/162)
# 6.0.38 2021-10-27
- 2021-10-21 Fixed error log message for missing days in Kernel::System::SysConfig::ValueType::WorkingHours::ModifiedValueGet(). [#122](https://github.com/znuny/Znuny/issues/122)
- 2021-10-21 Fixed "Need Ticket ID" error when switching templates in AgentTicketCommon modules. [#127](https://github.com/znuny/Znuny/issues/127)
- 2021-10-15 Fixed "Need ticket ID" error in Kernel::Modules::AgentTicketEmailOutbound. [#130](https://github.com/znuny/Znuny/issues/130)
- 2021-10-12 Fixed translation bug in Kernel::Output::HTML::Layout::_BuildSelectionDataRefCreate.
- 2021-10-11 Updated CPAN package Mozilla/CA.
- 2021-10-01 Disabled connection to external RSS during unit testing. Thanks to Paweł Bogusławski (@pboguslawski). [#45](https://github.com/znuny/Znuny/pull/45)
- 2021-10-01 Fixed error "Can't sign: unable to write 'random state'" if sending emails signed with S/MIME (OTRS bug #14522). Thanks to Kai Herlemann (@KaiHerlemann). [#72](https://github.com/znuny/Znuny/pull/72)
# 6.0.37 2021-09-29
- 2021-09-28 Removed MySQL performance check module from support data collector. It only tests for the now deprecated MySQL setting 'query_cache_size'. Thanks for the hint to GitHub user arndkeyz.
- 2021-09-27 Fixed problem with daylight saving time switch for recurrent appointments and date/time in general.
- 2021-09-27 JavaScript in the error message of regular expression checks for dynamic field values now will be removed instead of being executed when showing the error message. Thanks to Stefan Härter (OTOBO) for reporting the issue.
- 2021-09-23 Customer users with too many failed login attempts will now be set to "invalid-temporarily" and cannot log in anymore.
- 2021-09-09 Fixed handling of database query results in Kernel::System::Ticket::_TicketGetClosed.
- 2021-08-31 Fixed UI hang on admin group name change (#121). Thanks to Paweł Bogusławski (@pboguslawski). [#121](https://github.com/znuny/Znuny/pull/121)
- 2021-08-31 Fixed storage switch only executable from main directory (#116). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#116](https://github.com/znuny/Znuny/pull/116)
- 2021-08-23 Added default value for CurrentComment in ACLUpdate.
- 2021-08-20 Fixed double encoding for dynamic field filters in ticket overviews (#51). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#51](https://github.com/znuny/Znuny/pull/51)
- 2021-08-20 Fixed #107 - AgentTicketEmailOutbound "Empty subject" notification is not translated (#111.) Thanks to Tronsy (@Tronsy). [#111](https://github.com/znuny/Znuny/pull/111)
- 2021-08-18 Fixed layout bug in BuildSelectionDataRefCreate
# 6.0.36 2021-08-05
- 2021-07-28 Improved JavaScript recognition in function Kernel::System::HTMLUtils::Safety. Thanks for hints to Tim Püttmanns, maxence.
- 2021-07-27 Files in configured directories of SysConfig options SMIME::PrivatePath and SMIME::CertPath will now not be included in a support bundle anymore if they are within the Znuny directory (CVE-2021-21440). Thanks for hints to Centuran Consulting.
- 2021-07-27 Added safety checks for form/URL parameters to AdminAppointmentCalendarManage, AgentAppointmentEdit and AgentAppointmentList. Thanks for hints to Centuran Consulting.
- 2021-07-26 Added permission check to ticket recipient list (CVE-2021-21443). Thanks for hints to Centuran Consulting.
- 2021-07-26 Added permission check to appointment list (CVE-2021-36091). Thanks for hints to Centuran Consulting.
- 2021-06-25 Linebreak now does not break fulltext search anymore (#49). Thanks to Johannes Nickel (@hanneshal). [#49](https://github.com/znuny/Znuny/pull/49)
- 2021-06-25 Incorrect empty hash initializations fixed (#96). Thanks to Paweł Bogusławski (@pboguslawski). [#96](https://github.com/znuny/Znuny/pull/96)
- 2021-06-25 Changed breadcrumb for the main action entry to a link. (#91). Thanks to Tim Püttmanns (@tipue-dev), maxence. [#91](https://github.com/znuny/Znuny/pull/91)
- 2021-06-17 Fixed not needed error message in TicketList.pm (#94). Thanks to Paweł Bogusławski (@pboguslawski). [#94](https://github.com/znuny/Znuny/pull/94)
- 2021-06-15 Do not warn agents about empty article subjects by default (#88). Thanks to Renée Bäcker (@reneeb). [#88]
- 2021-06-15 Column list validation before saving agent preferences (#84). Thanks to Paweł Bogusławski (@pboguslawski). [#84](https://github.com/znuny/Znuny/pull/84)
# 6.0.35 2021-06-02
- 2021-05-28 Improved StorageSwitch command to be more flexible (#27). Thanks to Renée Bäcker (@reneeb). [#27](https://github.com/znuny/Znuny/pull/27)
- 2021-05-26 Changed autocomplete to 'new-password' (#64). Thanks to maxence (@tipue-dev) and Thijs Kinkhorst (@thijskh) [#64](https://github.com/znuny/Znuny/pull/64)
- 2021-05-26 Fixed typo in variable "$SumRow"/"$SumCol" (#65). Thanks to paulfolkers (@paulfolkers) [#65](https://github.com/znuny/Znuny/pull/65)
- 2021-05-26 Fixed ACL item from selection not changeable (#71). Thanks to maxence (@tipue-dev) [#71](https://github.com/znuny/Znuny/pull/71)
- 2021-05-19 Fixed performance issue with regular expression that looks for PGP keys in the content of articles.
- 2021-05-03 Changed behaviour of `NotificationEvent::Transport::Base->_ReplaceTicketAttributes()` function if multiselect fields are used.
# 6.0.34 2021-04-21
- 2021-04-16 Fixed uninitialized value in pattern match warning for the TicketUpdate operation (#57). Thanks to maxence (@tipue-dev) [#57](https://github.com/znuny/Znuny/pull/57)
- 2021-04-16 Fixed webservice console commands only use valid webservices to check if the name is already used (#56). Thanks to maxence (@tipue-dev) [#56](https://github.com/znuny/Znuny/pull/56)
- 2021-04-16 Fixed uninitialized value in pattern match warning for the TicketCreate operation (#55). Thanks to maxence (@tipue-dev) [#55](https://github.com/znuny/Znuny/pull/55)
- 2021-04-16 Changed CommunicationChannel to optional (#54). Thanks to maxence (@tipue-dev) [#54](https://github.com/znuny/Znuny/pull/54)
- 2021-04-16 Fixed webservice creation only uses valid webservices to check if the name is already used (#53). Thanks to maxence (@tipue-dev) [#53](https://github.com/znuny/Znuny/pull/53)
- 2021-04-16 Improved POD in Priority.pm (#46). Thanks to maxence (@tipue-dev) [#46](https://github.com/znuny/Znuny/pull/46)
- 2021-04-14 Updated jquery-validate from version 1.16.0 to 1.19.3 (CVE-2021-21252).
- 2021-04-13 Fixed product URL in HTTP Headers. Thanks to Renée Bäcker (@reneeb) [#42](https://github.com/znuny/Znuny/pull/42)
- 2021-04-13 Updated CPAN module Sisimai. Thanks to Renée Bäcker (@reneeb) [#37](https://github.com/znuny/Znuny/pull/37)
- 2021-04-13 Updated libwww-perl (LWP::UserAgent et al). Thanks to Renée Bäcker (@reneeb) [#40](https://github.com/znuny/Znuny/pull/40)
- 2021-04-13 Updated cpan-lib LWP::Protocol::https. Thanks to Renée Bäcker (@reneeb) [#39](https://github.com/znuny/Znuny/pull/39)
- 2021-04-13 Fixed missing spacing when adding new values to dynamic field dropdowns in configuration. Thanks to maxence (@tipue-dev) [#52](https://github.com/znuny/Znuny/pull/52)
- 2021-03-18 Added HTML filter to output of localized date/time data which does not explicitly contain date/time values. [ZSA-2021-06](https://github.com/znuny/Znuny/commit/b67e43f73dbb3c029504a082c7807677ed091d23)
- 2021-03-18 Limited evaluation of ticket column data as date/time to specific date/time string format in Kernel/Output/HTML/TicketOverview/Small.pm. [ZSA-2021-03](https://github.com/znuny/Znuny/commit/b67e43f73dbb3c029504a082c7807677ed091d23)
- 2021-03-16 Removed duplicated code. Thanks to Renée Bäcker (@reneeb). [#33](https://github.com/znuny/Znuny/pull/33)
- 2021-03-16 Fixed minor syntax issues: replaced ',' with ';'. Thanks to Renée Bäcker (@reneeb). [#32](https://github.com/znuny/Znuny/pull/32)
- 2021-03-16 Fixed bug#[14622](https://bugs.otrs.org/show_bug.cgi?id=14622) - Wrong navigation group for Frontend::Module###AdminAppointmentImport and Frontend::NavBarModule###2-AdminFavourites admin modules
- 2021-03-15 Created missing symlink for deployment. [#30](https://github.com/znuny/Znuny/issues/30) [#31](https://github.com/znuny/Znuny/pull/31)
- 2021-03-15 Fixed link to admin manual (shown in admin area). Thanks to Renée Bäcker (@reneeb). [#18](https://github.com/znuny/Znuny/pull/18)
# 6.0.33 2021-03-10
- 2021-03-02 Limited match for subdomain to 255 characters in Kernel::Output::HTML::FilterText::URL because of runtime issues.
- 2021-02-24 Moved 'AdminSupportDataCollector' to 'Administration' in Admin.
- 2021-02-22 Fixed article limit in generic interface operation TicketGet. Thanks to Renée Bäcker (@reneeb). [#16](https://github.com/znuny/Znuny/issues/16) [#17](https://github.com/znuny/Znuny/pull/17)
- 2021-02-15 Leading and trailing white space in names of uploaded files will now be removed. This prevents non-working attachment download links.
- 2021-02-12 Fixed output of customer (user) dynamic field labels and values in PDF.
- 2021-02-11 Removed unused SysConfig options Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage and Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage. Thanks to Bernhard Schmalhofer (@bschmalhofer).
- 2021-02-11 Updated to JavaScript::Minifier 1.15. Enabled automatic utilization of JavaScript::Minifier::XS if available. Thanks to Fedor A. Fetisov (@faf), @zoffixznet and Yuri Myasoedov (@ymyasoedov). [#6](https://github.com/znuny/Znuny/issues/6)
- 2020-02-11 Enabled automatic utilization of CSS::Minifier::XS if available.
- 2020-02-11 Fixed return value format of user search. Thanks to Nicola Cordioli (@niccord).
- 2020-02-10 Fixed bug in `_UserCacheClear` in Kernel::System::User. Thanks to Yuri Myasoedov (@ymyasoedov). [#1](https://github.com/znuny/Znuny/pull/1)
# 6.0.32 2021-01-29
- 2021-01-29 Updated CKEditor to version 4.16.0.
# 6.0.31 2021-01-27
- 2021-01-27 Updated CKEditor to version 4.15.1.
- 2021-01-27 Switched to Znuny branding.
# 6.0.30 2020-10-12
- 2020-09-22 Updated translations, thanks to all translators.
- 2020-09-15 Fixed bug#[15246](https://bugs.otrs.org/show_bug.cgi?id=15246) - Default encryption setting on queue is ignored.
If there are more than one S/MIME keys available, the newest one is selected in AgentTicketEmail and not the one selected for this queue. Also the setting in the queue about the certification to use is ignored by the ticket notifications.
- 2020-09-09 Updated third party libraries: jquery to 3.5.1, fullcalendar to 3.10.2, fullcalendar-scheduler to 1.10.1 and spectrum to 1.8.1.
- 2020-07-27 Fixed bug#[15263](https://bugs.otrs.org/show_bug.cgi?id=15263) - Maint::Email::MailQueue adds error log entry because of using uninitialized value.
- 2020-07-03 Fixed bug#[15180](https://bugs.otrs.org/show_bug.cgi?id=15180) - Plain text article printing does not work well with citation.
# 6.0.29 2020-07-20
- 2020-07-05 Fixed bug#[15227](https://bugs.otrs.org/show_bug.cgi?id=15227) - Daemon outputs subroutine redefined in logs and provoking false task failures.
- 2020-07-01 Updated translations, thanks to all translators.
- 2020-06-30 Updated Mozilla's CA certificate bundle.
- 2020-06-29 Improved session handling.
- 2020-05-28 Changed shebang command line of Perl scripts from `/usr/bin/perl` (which hardcodes the system Perl) to `/usr/bin/env perl` (which uses the first found Perl from the $PATH). This should not cause any changes on systems where there is only one Perl installed, but more predictable behavior on systems which have an additional "custom" Perl installed.
- 2020-05-26 Fixed bug#[15143](https://bugs.otrs.org/show_bug.cgi?id=15143) - SysConfig broken for editing array of hashes.
- 2020-05-18 Fixed bug#[13924](https://bugs.otrs.org/show_bug.cgi?id=13924) - `Error creating DateTime object` appears in the log during daylight saving time switch.
- 2020-05-13 Fixed bug#[15016](https://bugs.otrs.org/show_bug.cgi?id=15016) - Processing of sequence flows throws error for tickets assigned to unknown or invalid processes.
- 2020-05-13 Fixed bug#[15075](https://bugs.otrs.org/show_bug.cgi?id=15075) - Wrong S/MIME certificate is selected in AgentTicketCompose.
- 2020-05-08 Improved random number generator.
- 2020-04-27 Fixed bug#[14997](https://bugs.otrs.org/show_bug.cgi?id=14997) - RichText editor is taking focus if required validation fails.
After updating jQuery library, it's not possible to leave it empty.
- 2020-04-13 Fixed bug#[15035](https://bugs.otrs.org/show_bug.cgi?id=15035) - Missing Perl dependency in CheckModules script (Moo).
# 6.0.28 2020-04-20
- 2020-04-08 Updated translations, thanks to all translators.
- 2020-04-07 Added more debugging information in the error log when system fails to create DateTime object.
- 2020-03-24 Fixed bug#[14958](https://bugs.otrs.org/show_bug.cgi?id=14958) - Can't reply to an article create using Internal communication channel.
- 2020-03-19 Fixed bug#[15031](https://bugs.otrs.org/show_bug.cgi?id=15031) - Inconsistent behavior in sending AddNote notification to "involved agent" who has no permissions on ticket queue.
- 2020-03-18 Fixed bug#[14965](https://bugs.otrs.org/show_bug.cgi?id=14965) - Untranslated string in database charset check.
- 2020-03-17 Fixed bug#[14948](https://bugs.otrs.org/show_bug.cgi?id=14948) - Line breaks in tag 'OTRS_APPOINTMENT_DESCRIPTION' are not replaced.
- 2020-03-13 Fixed bug#[15017](https://bugs.otrs.org/show_bug.cgi?id=15017) - Untranslated strings in PGP status information.
- 2020-03-12 Improved download of the private and public keys and certificates (S/MIME and PGP).
- 2020-03-11 Fixed bug#[14956](https://bugs.otrs.org/show_bug.cgi?id=14956) - Add new key/value pair to the Hash element doesn't render proper element in SysConfig.
- 2020-03-10 Fixed bug#[13657](https://bugs.otrs.org/show_bug.cgi?id=13657) - There are "Duplicate entry" error messages for the ticket seen flag in the log.
- 2020-03-06 Fixed bug#[13761](https://bugs.otrs.org/show_bug.cgi?id=13761) - Line breaks are not working in the long description fields in the Process management.
- 2020-03-02 Fixed bug#[15005](https://bugs.otrs.org/show_bug.cgi?id=15005) - The service view does not work well with more than 10000 tickets.
With the fix there is a limit of 20000 tickets.
- 2020-03-02 Fixed bug#[14975](https://bugs.otrs.org/show_bug.cgi?id=14975) - Setting Event Type Filter in the ticket timeline view is applied only to the current ticket.
Instead, it should be applied to all tickets.
- 2020-03-02 Fixed bug#[14930](https://bugs.otrs.org/show_bug.cgi?id=14930) - Matching 'Frontend' setting in the ACLs causes problem when changing Type, Queue, Service or SLA.
The issue occurs in combination with PossibleAdd parameter - the forbidden fields are still there (i.e. Free fields), but changes are not saved.
# 6.0.27 2020-03-27
- 2020-03-23 Mask user credentials in the SupportBundle.
- 2020-03-12 Updated translations, thanks to all translators.
- 2020-03-03 Improved random number generator.
We added new CPAN dependencies, which should already be present on all systems:
Crypt::Random::Source
Exporter::Tiny
Math::Random::ISAAC
Math::Random::Secure
Module::Find
Moo
Types::TypeTiny
namespace::clean
- 2020-03-03 Improved token handling in the LostPassword requests.
- 2020-02-28 Fixed bug#[14752](https://bugs.otrs.org/show_bug.cgi?id=14752) - In the ticket create screen, system always preselects first valid certificate for signature/encryption.
In this case, system should preselect default certificate, or the one with the newest/longest valid certificate.
- 2020-02-28 Fixed bug#[14949](https://bugs.otrs.org/show_bug.cgi?id=14949) - PostMaster X-OTRS-AttachmentExists filter is activated on email with embedded images.
- 2020-02-28 Fixed bug#[13103](https://bugs.otrs.org/show_bug.cgi?id=13103) - Items in admin favorites are sorted by id instead of alphabetically.
- 2020-02-28 Fixed bug#[14953](https://bugs.otrs.org/show_bug.cgi?id=14953) - System logs an error when email contains utf-8 characters while trying to create a gravatar link.
- 2020-02-28 Fixed bug#[14952](https://bugs.otrs.org/show_bug.cgi?id=14952) - From field is not consistent if article is created by note compared to the bulk note add (in agent interface).
- 2020-02-27 Fixed bug#[14988](https://bugs.otrs.org/show_bug.cgi?id=14988) - The edit button in 'Assigned Transition Actions' table doesn't work (in Transition Actions).
- 2020-02-27 Fixed bug#[14987](https://bugs.otrs.org/show_bug.cgi?id=14987) - InvalidUserCleanup generates tons of useless entries in the ticket history.
- 2020-02-27 Fixed bug#[14982](https://bugs.otrs.org/show_bug.cgi?id=14982) - Filter for CustomerIDs with special characters break the page.
- 2020-02-26 Fixed bug#[14774](https://bugs.otrs.org/show_bug.cgi?id=14774) - AdminGenericAgent matches first ticket close time instead of last.
The issue occurs when the ticket is reopened and then closed again - system matches first close time.
- 2020-02-25 Fixed bug#[14944](https://bugs.otrs.org/show_bug.cgi?id=14944) - Changing Ticket Number Generator causes ExternalTicketNumberRecognition to fail.
Therefore system creates a new ticket instead of appending the article to the existing one.
- 2020-02-19 Fixed bug#[14974](https://bugs.otrs.org/show_bug.cgi?id=14974) - Untranslated string in appointment calendar.
- 2020-02-14 Fixed bug#[14963](https://bugs.otrs.org/show_bug.cgi?id=14963) - Mails are not signed in compose screens.
If an S/MIME certificate is set for signing and encrypting outgoing mails, it is not used for signing in Compose answers. For new Email tickets, E-Mail Outbound and Forward the emails are signed correctly. Furthermore, if "sign and encrypt" is chosen, the mail will only be encrypted, but not signed.
- 2020-02-14 Fixed bug#[14926](https://bugs.otrs.org/show_bug.cgi?id=14926) - OTRS tag in Templates does not work correctly.
- 2020-02-14 Fixed bug#[14932](https://bugs.otrs.org/show_bug.cgi?id=14932) - OTRS tag is not replaced in a Generic Agent job if the ticket has no CustomerID.
- 2020-02-12 Fixed bug#[14960](https://bugs.otrs.org/show_bug.cgi?id=14960) - Incorrect language file loading.
OTRS loads wrong language files if the user uses a top-level language file like 'es' or 'fr' where also country variants exist (e. g. "es_MX") and the user has packages with translation files installed.
- 2020-02-11 Added a new SysConfig setting 'DisableLoginAutocomplete' - when enabled, it disables autocomplete in the login forms.
System adds autocomplete="off" attribute to the login input fields. Note that some browsers ignore it by default (usually it can be changed in the browser configuration).
- 2020-02-10 Fixed bug#[14773](https://bugs.otrs.org/show_bug.cgi?id=14773) - Invalid characters in Perl Modules section on AdminSupportDataCollector screen.
- 2020-02-07 Fixed bug#[14968](https://bugs.otrs.org/show_bug.cgi?id=14968) - Values of the queue field are translated in the bulk view.
- 2020-02-07 Fixed bug#[14967](https://bugs.otrs.org/show_bug.cgi?id=14967) - The accounted time is missing in the generic interface TicketGet documentation of API.
- 2020-02-06 Fixed bug#[14833](https://bugs.otrs.org/show_bug.cgi?id=14833) - Citation conversion to plain text is broken.
- 2020-02-05 Improved From field handling in the Email action screens.
- 2020-02-05 Fixed bug#[14858](https://bugs.otrs.org/show_bug.cgi?id=14858) - It's not possible to transfer value "0" via web service to dynamic field.
- 2020-02-05 Fixed bug#[14203](https://bugs.otrs.org/show_bug.cgi?id=14203) - GET method processes entity-body message from request.
- 2020-02-05 Follow-up fix for bug#[10825](https://bugs.otrs.org/show_bug.cgi?id=10825) - in Reply-Template.
Re-added tags which were marked as not supported in previous fix.
# 6.0.26 2020-02-07
- 2020-01-23 Updated translations, thanks to all translators.
- 2020-01-22 Update jquery to 3.4.1.
- 2020-01-16 Fixed bug#[14917](https://bugs.otrs.org/show_bug.cgi?id=14917) - Permission problem with Notification and Group rights (NOTE/RO).
When user sends a note to the 'InvolvedAgent', target user doesn't receive notification if he doesn't have the 'RO' permission (even if he has other permissions, like NOTE).
- 2020-01-15 Fixed bug#[14908](https://bugs.otrs.org/show_bug.cgi?id=14908) - Line brakes are ignored in the long descriptions (Activity Dialog).
- 2020-01-08 Fixed bug#[14367](https://bugs.otrs.org/show_bug.cgi?id=14367) - Generic agent edit screen is slow when there are many dynamic fields.
- 2020-01-08 Fixed bug#[13159](https://bugs.otrs.org/show_bug.cgi?id=13159) - Generic agent deletes the content of dropdown dynamic field if empty value is added.
It only happens when 'Add empty value' is set.
- 2019-12-27 Fixed bug#[14882](https://bugs.otrs.org/show_bug.cgi?id=14882) - Number of tickets is wrong in the customer information center if dynamic fields are used.
If dynamic fields are used as attributes in Frontend::CustomerUser::Item###15-OpenTickets the number of tickets for the link in the customer information center is not displayed correctly.
- 2019-12-25 Fixed bug#[14722](https://bugs.otrs.org/show_bug.cgi?id=14722) - Debug messages are shown as Daemon errors.
- 2019-12-25 Fixed bug#[14900](https://bugs.otrs.org/show_bug.cgi?id=14900) - Transition action / Sequence flow DynamicFieldSet can't handle multiselect field value set.
- 2019-12-25 Fixed bug#[14288](https://bugs.otrs.org/show_bug.cgi?id=14288) - CustomerUser is not set when ticket is created via Web Service.
CustomerUser parameter expects customer user login, so when email is provided it didn't worked out.
- 2019-12-20 Fixed bug#[14912](https://bugs.otrs.org/show_bug.cgi?id=14912) - Installer refers to non-existing documentation.
- 2019-12-18 Fixed bug#[14896](https://bugs.otrs.org/show_bug.cgi?id=14896) - Process print action in process overview screen does not open in pop-up window.
- 2019-12-16 Fixed bug#[14895](https://bugs.otrs.org/show_bug.cgi?id=14895) - Caching issues with dropdown and multiselect dynamic fields when they are filled by 'DynamicFieldFromCustomerUser::Mapping' (Agent interface).
- 2019-12-16 Fixed bug#[14910](https://bugs.otrs.org/show_bug.cgi?id=14910) - Missing ZZZAAuto.pm prevents deployment of overridden invalid entity type database settings.
If system has invalid setting stored in the SysConfig database which is overridden via ZZZ*pm files, rebuild fails and therefore machines can't be deployed when upgrading the system.
- 2019-12-10 Fixed bug#[14903](https://bugs.otrs.org/show_bug.cgi?id=14903) - There is a space after some time values in statistics.
# 6.0.25 2020-01-10
- 2019-12-12 Updated translations, thanks to all translators.
- 2019-12-11 Improved handling of the uploaded inline images.
- 2019-12-06 Fixed bug#[14886](https://bugs.otrs.org/show_bug.cgi?id=14886) - When config ExternalFrontend::TicketCreate###Queue is disabled, customer user can create a ticket in default queue without sufficient permission.
- 2019-12-05 Fixed bug#[14233](https://bugs.otrs.org/show_bug.cgi?id=14233) - It's not possible to disable ticket type via ACL in the AgentTicketSearch.
- 2019-12-05 Improved the draft feature in the agent frontend.
- 2019-12-04 Fixed bug#[14791](https://bugs.otrs.org/show_bug.cgi?id=14791) - ICS files with carriage return character can not be imported to calendar.
- 2019-12-03 Fixed bug#[14883](https://bugs.otrs.org/show_bug.cgi?id=14883) - Confusing message 'This message has been queued for sending' is shown in the TicketZoom screen.
- 2019-12-02 Fixed bug#[14881](https://bugs.otrs.org/show_bug.cgi?id=14881) - Signature and Salutation text fields are not marked as mandatory in add and edit screens in admin interface.
- 2019-11-29 Improved article sending via email communication channel.
- 2019-11-29 Fixed bug#[14869](https://bugs.otrs.org/show_bug.cgi?id=14869) - The value of config Ticket::IncludeUnknownTicketCustomers is ignored in the statistic.
- 2019-11-29 Fixed bug#[14861](https://bugs.otrs.org/show_bug.cgi?id=14861) - Foreign Customer Company DB validation is wrong.
- 2019-11-28 Fixed bug#[14834](https://bugs.otrs.org/show_bug.cgi?id=14834) - Packages with long description (comment) can not be deployed in the system configuration.
- 2019-11-28 Follow-up fix for bug#[14761](https://bugs.otrs.org/show_bug.cgi?id=14761) - It's not possible to create article with attachment named '0'.
- 2019-11-20 Fixed bug#[14659](https://bugs.otrs.org/show_bug.cgi?id=14659) - Composing a new mail message with a blank subject causes no warning to appear.
- 2019-11-15 Fixed bug#[14852](https://bugs.otrs.org/show_bug.cgi?id=14852) - Customer company filter is reset after going to the other page.
- 2019-11-07 Improved config 'Ticket::ViewableStateType' description.
- 2019-11-07 Fixed bug#[14826](https://bugs.otrs.org/show_bug.cgi?id=14826) - Ticket history shows incomplete record for the Type entry.
- 2019-11-07 Fixed bug#[14864](https://bugs.otrs.org/show_bug.cgi?id=14864) - When generic agent changes a ticket's CustomerID, CustomerUserID is cleared and is empty.
- 2019-11-05 Fixed bug#[14851](https://bugs.otrs.org/show_bug.cgi?id=14851) - Predefined values for dynamic fields are missing in the system configuration for TicketSearch screens.
- 2019-11-05 Fixed bug#[14747](https://bugs.otrs.org/show_bug.cgi?id=14747) - PerformanceLog file increases despite max size is reached.
- 2019-11-05 Fixed bug#[14845](https://bugs.otrs.org/show_bug.cgi?id=14845) - It's not possible to save system configuration settings with Date type on Internet Explorer.
- 2019-11-05 Removed unneeded dependency Crypt::SSLeay.
- 2019-11-04 Fixed bug#[14842](https://bugs.otrs.org/show_bug.cgi?id=14842) - Downgrade to ((OTRS)) Community Edition is possible for every agent whether or not the agent is member of the admin group.
# 6.0.24 2019-11-15
- 2019-10-31 Updated translations, thanks to all translators.
- 2019-10-25 Fixed bug#[13651](https://bugs.otrs.org/show_bug.cgi?id=13651) - User is logged out after deploying system configuration changes.
There is missing SessionID parameter in the link for setting deployment when SessionUserCookie is disabled.
- 2019-10-24 Updated welcome ticket text.
- 2019-10-24 Fixed bug#[14763](https://bugs.otrs.org/show_bug.cgi?id=14763) - Invisible SysConfig settings are not removed on package deinstallation.
- 2019-10-23 Follow-up fix for bug#[14542](https://bugs.otrs.org/show_bug.cgi?id=14542) - Date values for escalation times are not localized in ticket small overview.
- 2019-10-22 Fixed bug#[14810](https://bugs.otrs.org/show_bug.cgi?id=14810) - Attributes are not replaced with OTRS_CURRENT_ tags in Transition Action modules in the process management.
- 2019-10-21 Fixed bug#[14742](https://bugs.otrs.org/show_bug.cgi?id=14742) - Short and long dynamic field descriptions are not translated in the process management.
Translation short/long description in a process.
- 2019-10-21 Fixed bug#[14742](https://bugs.otrs.org/show_bug.cgi?id=14742) - Translation short/long description in a process.
- 2019-10-18 Fixed bug#[14824](https://bugs.otrs.org/show_bug.cgi?id=14824) - Ticket action sub-menu items suddenly disappear in the AgentTicketZoom.
- 2019-10-15 Follow-up fix for bug#[14693](https://bugs.otrs.org/show_bug.cgi?id=14693) - Console command Maint::Ticket::InvalidUserCleanup reports error about ArticleFlagDelete().
- 2019-10-11 Fixed bug#[14800](https://bugs.otrs.org/show_bug.cgi?id=14800) - Signature check and decryption of PGP and S/MIME mails causes needless write operations.
- 2019-10-10 Follow-up fix for bug#[14716](https://bugs.otrs.org/show_bug.cgi?id=14716) - Mails with attached mails (e.g. forwarded) containing period followed by long string in the subject may get stuck.
- 2019-10-08 Fixed bug#[14798](https://bugs.otrs.org/show_bug.cgi?id=14798) - Dev::Tools::TranslationsUpdate includes the header of PO file into the language file for empty string.
- 2019-10-08 Fixed bug#[14775](https://bugs.otrs.org/show_bug.cgi?id=14775) - ACL does not match process activity (ActivityEntityID).
- 2019-10-07 Fixed bug#[14785](https://bugs.otrs.org/show_bug.cgi?id=14785) - Wrong grammar in the CustomerAccept link in the customer interface.
- 2019-10-04 Fixed bug#[13469](https://bugs.otrs.org/show_bug.cgi?id=13469) - Missing Signing and Encryption information in the Ticket zoom screen.
- 2019-10-01 Fixed bug#[14615](https://bugs.otrs.org/show_bug.cgi?id=14615) - Outdated default Gravatar image URL.
Gravatar image mm (mystery-man) is renamed to mp (mystery-person).
- 2019-09-19 Fixed bug#[14751](https://bugs.otrs.org/show_bug.cgi?id=14751) - Wrong favicon URL for US-CERT NVD in OutputFilterTextAutoLink###CVE system configuration item.
- 2019-09-19 Fixed bug#[12726](https://bugs.otrs.org/show_bug.cgi?id=12726) - Automatic links to CVE numbers don't work in TicketViewZoom.
- 2019-09-18 Fixed bug#[14743](https://bugs.otrs.org/show_bug.cgi?id=14743) - Missing filter state in the queue view for queues with sub-queues.
# 6.0.23 2019-10-04
- 2019-09-18 Updated translations, thanks to all translators.
- 2019-09-13 Fixed bug#[14768](https://bugs.otrs.org/show_bug.cgi?id=14768) - Advanced setting options are not reachable in System Configuration if the setting value contains too much text.
- 2019-09-12 Fixed bug#[13886](https://bugs.otrs.org/show_bug.cgi?id=13886) - Access to settings with higher ConfigLevel is possible even if system wide ConfigLevel is not matched.
- 2019-09-11 Fixed bug#[14761](https://bugs.otrs.org/show_bug.cgi?id=14761) - It's not possible to create article with attachment named '0'.
Instead, error message is shown.
- 2019-09-10 Fixed bug#[14760](https://bugs.otrs.org/show_bug.cgi?id=14760) - Customer user has no customer relation information in search result screen.
- 2019-09-06 Fixed LibreSSL version detection.
- 2019-09-04 Fixed bug#[14497](https://bugs.otrs.org/show_bug.cgi?id=14497) - Filtering doesn't work when special characters (like & and ;) are used in ColumnFilterDynamicField.
In this case there is encoding problem.
- 2019-09-04 Fixed bug#[14748](https://bugs.otrs.org/show_bug.cgi?id=14748) - TicketOverviewSmall screen has a much lower performance than Medium and Large screens.
- 2019-09-04 Fixed bug#[14708](https://bugs.otrs.org/show_bug.cgi?id=14708) - Dev::Tools::TranslationsUpdate command generates wrong filename if the module name contains a number.
- 2019-09-04 Fixed bug#[14764](https://bugs.otrs.org/show_bug.cgi?id=14764) - Wrong calendar highlighting in the Month timeline.
- 2019-09-04 Fixed bug#[14678](https://bugs.otrs.org/show_bug.cgi?id=14678) - NotificationOwnerUpdate event can cause wrong tag replacing.
Systems sets content to 'No body' instead of last customer article body.
- 2019-09-03 Fixed bug#[14610](https://bugs.otrs.org/show_bug.cgi?id=14610) - There is no autocomplete option for AgentTicketBulk action in ACL configuration.
`ACLKeysLevel3::Actions###100-Default` is updated. AgentTicketBulk is added as a possible action.
- 2019-08-27 Fixed bug#[14728](https://bugs.otrs.org/show_bug.cgi?id=14728) - Dynamic field values are replaced by "xxx" in notifications and emails when using -tags in notifications.
It's fixed by adding a check if the tag is referring to the Dynamic field and in this case system skips value replacement.
- 2019-08-26 Fixed bug#[14724](https://bugs.otrs.org/show_bug.cgi?id=14724) - It's not possible to search for a dynamic field with the name 'Name' in the activity dialog.
- 2019-08-21 Fixed bug#[14737](https://bugs.otrs.org/show_bug.cgi?id=14737) - "Switch to customer" feature is not working in AgentCustomerInformationCenter.
- 2019-08-13 Fixed bug#[14720](https://bugs.otrs.org/show_bug.cgi?id=14720) - In the process management, TicketStateSet script task fails if target state equals current state.
When TicketStateSet fails, it causes a scheduler error e-mail to be sent.
- 2019-08-12 Fixed bug#[14677](https://bugs.otrs.org/show_bug.cgi?id=14677) - Undefined field in title of activity dialog edit window.
- 2019-08-08 Fixed bug#[14665](https://bugs.otrs.org/show_bug.cgi?id=14665) - Config option 'AutoResponseForWebTicket' is not honored in follow-up articles.
When 'AutoResponseForWebTickets' is set to 'No', follow-up articles generate auto-response.
- 2019-08-07 Fixed bug#[14716](https://bugs.otrs.org/show_bug.cgi?id=14716) - E-mails with attached e-mails (e.g. forwarded) containing period followed by long string in the subject may get stuck.
Put such e-mail into OTRS PostMaster and mail processing will run until the process is killed manually.
# 6.0.22 2019-08-30
- 2019-08-26 Fixed bug#[14758](https://bugs.otrs.org/show_bug.cgi?id=14758) - If activity dialog contains 'Article' field after 'CustomerID', users are not able to create process ticket (Need TicketID error).
# 6.0.21 2019-08-23
- 2019-08-08 Updated translations, thanks to all translators.
- 2019-08-08 Fixed bug#[14694](https://bugs.otrs.org/show_bug.cgi?id=14694) - Multiple emails are sent out by one action.
A regression was introduced in a previous bugfix in OTRS 6.0.7, that resulted in an errant submit handler which would result in multiple instances of the same article in case the recipient field was entered manually.
- 2019-08-05 Fixed bug#[14693](https://bugs.otrs.org/show_bug.cgi?id=14693) - Console command Maint::Ticket::InvalidUserCleanup reports error about ArticleFlagDelete().
- 2019-08-05 Fixed bug#[14713](https://bugs.otrs.org/show_bug.cgi?id=14713) - Untranslated strings in GenericInterface screens.
- 2019-08-05 Fixed bug#[14644](https://bugs.otrs.org/show_bug.cgi?id=14644) - Client side validation does not show tooltips in the Appointment calendar.
- 2019-08-05 Fixed bug#[14572](https://bugs.otrs.org/show_bug.cgi?id=14572) - Package installation via Console upgrade command bypasses OTRS verification.
- 2019-08-05 Fixed bug#[14672](https://bugs.otrs.org/show_bug.cgi?id=14672) - Values from multi-select Dynamic Fields do not work as recipient in Ticket Notifications.
- 2019-08-02 Added colorization of weekends in calendars.
- 2019-08-02 Fixed bug#[14655](https://bugs.otrs.org/show_bug.cgi?id=14655) - In the process management OTRS_CURRENT tags are not correctly interpreted when used in the TicketOwnerSet and TicketResponsibleSet transition action.
- 2019-07-29 Fixed bug#[14357](https://bugs.otrs.org/show_bug.cgi?id=14357) - Email sending doesn't work fine with specific module versions.
Recently additional option for otrs.CheckModules.pl has been introduced to show recommended version of modules which should be used. Modules 'IO::Socket::SSL' and 'Net::SMTP' have increased recommended versions.
- 2019-07-29 Fixed bug#[14605](https://bugs.otrs.org/show_bug.cgi?id=14605) - Password field is not mandatory on S/MIME screen.
- 2019-07-29 Fixed bug#[14629](https://bugs.otrs.org/show_bug.cgi?id=14629) - In the Calendar Overview screen, last selected Timeline overview is not saved.
- 2019-07-25 Fixed bug#[14670](https://bugs.otrs.org/show_bug.cgi?id=14670) - Ticket notification migration from 5 to 6 fails if notification content is missing.
- 2019-07-25 Follow-up fix for bug#[14557](https://bugs.otrs.org/show_bug.cgi?id=14557) - Webservice debug log does not honor selected agent timezone.
- 2019-07-24 Fixed bug#[12956](https://bugs.otrs.org/show_bug.cgi?id=12956) - After splitting the ticket Customer Information are wrong.
- 2019-07-23 Fixed bug#[14358](https://bugs.otrs.org/show_bug.cgi?id=14358) - Ticket Title is hidden in the ticket zoom screen using Mobile Mode in Agent interface.
- 2019-07-23 Fixed bug#[14503](https://bugs.otrs.org/show_bug.cgi?id=14503) - Filter label is not visible if High contrast skin is used.
- 2019-07-23 Fixed bug#[14662](https://bugs.otrs.org/show_bug.cgi?id=14662) - Syncing LDAP fields causes error when value is undefined.
- 2019-07-22 Fixed bug#[14563](https://bugs.otrs.org/show_bug.cgi?id=14563) - Responsible agent is not shown in the 'To' Field of the Article in the Ticket zoom screen.
- 2019-07-22 Fixed bug#[14666](https://bugs.otrs.org/show_bug.cgi?id=14666) - OTRS console command Dev::Code::CPANAudit scans OTRS home folder and decreases performance.
System scans all folders for perl modules, which is not needed.
- 2019-07-19 Fixed bug#[14646](https://bugs.otrs.org/show_bug.cgi?id=14646) - OTRS_CUSTOMER_DATA tags not correctly interpreted in DynamicFieldSet transition action.
- 2019-07-19 Additional recipient email addresses in notification events are correctly separated on send to prevent information leakage.
- 2019-07-18 Fixed bug#[14651](https://bugs.otrs.org/show_bug.cgi?id=14651) - System configuration descriptions refers to non-existing parameters (e.g. AccessibleTickets).
- 2019-07-10 Fixed bug#[14593](https://bugs.otrs.org/show_bug.cgi?id=14593) - Article seen flag shows wrong state when there are more then 1500 articles for one ticket.
- 2019-07-10 Fixed bug#[14618](https://bugs.otrs.org/show_bug.cgi?id=14618) - Information about usage of 'URI' or 'URL' filters is missing at some dynamic field types.
- 2019-07-09 Fixed bug#[14612](https://bugs.otrs.org/show_bug.cgi?id=14612) - Explanation for 'Kernel::System::Email::Test' is missing from SendmailModule System configuration description.
- 2019-07-04 Fixed bug#[14597](https://bugs.otrs.org/show_bug.cgi?id=14597) - Missing hint on how to separate 'Additional Email Recipients' in notifications.
- 2019-07-03 Added improvements for user module regarding the LDAP auth synchronization.
- 2019-07-01 Fixed bug#[14575](https://bugs.otrs.org/show_bug.cgi?id=14575) - Input field in the FrontendNavigation type in SysConfig has incorrect value when single quotes are used.
- 2019-06-29 Fixed bug#[14601](https://bugs.otrs.org/show_bug.cgi?id=14601) - Entitlement check message is different in GUI and log.
- 2019-06-25 Fixed bug#[14606](https://bugs.otrs.org/show_bug.cgi?id=14606) - Values of Activity status and Customer visibility drop-downs are not translated in the Ticket notification screen.
# 6.0.20 2019-07-12
- 2019-07-01 Improved value masking in tag replacement method.
- 2019-06-27 Updated translations, thanks to all translators.
- 2019-06-21 Fixed bug#[14540](https://bugs.otrs.org/show_bug.cgi?id=14540) - Agent interface is broken after update from OTRS 6.0.17 and OTRS 7.0.7.
In the OTRS 6.0.18 and OTRS 7.0.7, third-party library jquery.jstree.js was updated to 3.3.7. Therefore, default value of the setting Loader::Agent::CommonJS###000-Framework was changed. If adminstrator changed this setting manually, system uses that value instead of the new default. Since this value refers to the wrong path (most likely to the 3.3.4), JavaScript is not loaded properly in the Agent (and Admin) interface.
- 2019-06-21 Fixed bug#[14578](https://bugs.otrs.org/show_bug.cgi?id=14578) - Login area is out of screen in responsive mode.
- 2019-06-21 Fixed bug#[14594](https://bugs.otrs.org/show_bug.cgi?id=14594) - New notification screen has English text block although EN is not active and it can not be removed.
- 2019-06-20 Fixed bug#[14592](https://bugs.otrs.org/show_bug.cgi?id=14592) - Wrong HTML handling of agent names in autocomplete field.
When some special characters are used (like quotes), autocomplete results might be wrong.
- 2019-06-19 Fixed bug#[14534](https://bugs.otrs.org/show_bug.cgi?id=14534) - S/MIME certificate relations don't get removed in both directions.
If we have relation between private key and certificate and then we delete private key, relation is deleted as well. If we delete certificate, relation is not deleted (but this is not visible in the GUI). Afterwards, errors occur when signing emails.
- 2019-06-19 Fixed bug#[14588](https://bugs.otrs.org/show_bug.cgi?id=14588) - Server side validation breaks process management administration screens.
There was a problem with JavaScript reinitialisation on screens after server error.
- 2019-06-18 Fixed bug#[12334](https://bugs.otrs.org/show_bug.cgi?id=12334) - Net::SSLGlue issues warnings on modern systems.
System will use Net::SSLGlue::SMTP only on systems with older Net::SMTP modules that cannot handle SMTPS.
- 2019-06-18 Fixed bug#[13727](https://bugs.otrs.org/show_bug.cgi?id=13727) - Admin::Config::Update lacks possibilities to reset / invalidate settings.
Extended console command Admin::Config::Update, it accepts additional parameters (--reset and --valid).
- 2019-06-17 Fixed bug#[14585](https://bugs.otrs.org/show_bug.cgi?id=14585) - ArticleLimit parameter causes wrong response of TicketGet web service operation.
If ArticleLimit is set to 10 for example and we have ticket with 3 articles, web service returns 10 articles (3 regular and 7 empty).
- 2019-06-17 Fixed bug#[14586](https://bugs.otrs.org/show_bug.cgi?id=14586) - Wrong number of tickets in TicketQueueOverview screen.
- 2019-06-17 Fixed bug#[14583](https://bugs.otrs.org/show_bug.cgi?id=14583) - The statistics can not be downloaded from the agent dashboard.
- 2019-06-17 Fixed bug#[14557](https://bugs.otrs.org/show_bug.cgi?id=14557) - Webservice debug log does not honor selected agent timezone.
- 2019-06-11 Reply-To overwrites name from customer backend, thanks to Georgeto (PR#[1974](https://github.com/OTRS/otrs/pull/1974)).
- 2019-06-03 Improved session ID handling in templates.
- 2019-06-03 Fixed bug#[14542](https://bugs.otrs.org/show_bug.cgi?id=14542) - Date values for escalation times are not localized in ticket small overview.
- 2019-05-31 Added new console command Dev::Code::CPANAudit. It scans the system for installed CPAN modules with known vulnerabilities. This will also be done as part of the update script and in the support data collector. In both cases, possible findings will be shown as warnings, not errors.
- 2019-05-29 Fixed bug#[14554](https://bugs.otrs.org/show_bug.cgi?id=14554) - Link preview for dynamic fields does not work for date fields in the agent interface.
- 2019-05-29 Fixed bug#[14419](https://bugs.otrs.org/show_bug.cgi?id=14419) - Resize issue with dashboard stats sidebar widget.
When dashboard widget is shrinked, graphs are scaling as intended. After extending the widget, graph doesn't extend, it remains shrinked.
- 2019-05-27 Fixed bug#[14556](https://bugs.otrs.org/show_bug.cgi?id=14556) - CustomerTicketSearch screen adds error log entry when calculating pagination parameters.
- 2019-05-27 Fixed bug#[14555](https://bugs.otrs.org/show_bug.cgi?id=14555) - Ticket view screens add error log entry (uninitialized value in concatenation).
- 2019-05-27 Fixed bug#[14478](https://bugs.otrs.org/show_bug.cgi?id=14478) - Wrong console command 'Maint::Ticket::FulltextIndex' description.
It's not possible to use both parameters at the same time (--status --rebuild) - description was updated.
- 2019-05-14 Fixed bug#[14488](https://bugs.otrs.org/show_bug.cgi?id=14488) - New note notification is not sent if agent does not have both ro AND note permission on the queue.
With this fix in place, inform agent selection contains only agents with ro permission.
# 6.0.19 2019-05-31
- 2019-05-16 Updated translations, thanks to all translators.
- 2019-05-14 Added Macedonian and Romanian translations.
- 2019-05-11 Fixed bug#[14491](https://bugs.otrs.org/show_bug.cgi?id=14491) - Ticket::DefineEmailFrom not used for external notes.
Added new system configuration options `Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom` and `Ticket::Frontend::CustomerTicketZoom###DefaultAgentName` to define if agent name should be shown in external notes in the customer interface or should use a default generic name instead.
- 2019-05-10 Fixed bug#[13867](https://bugs.otrs.org/show_bug.cgi?id=13867) - In the process management within TransitionAction,characters < and > are replaced by HTML escape sequences.
- 2019-05-10 Fixed bug#[14512](https://bugs.otrs.org/show_bug.cgi?id=14512) - If the customer name has some special characters, the name is shown wrong on the answer article.
- 2019-05-09 Fixed bug#[14398](https://bugs.otrs.org/show_bug.cgi?id=14398) - External images are automatically loaded in forward screen.
New config named `Ticket::Frontend::BlockLoadingRemoteContent` has been added. It controls if loading of external resources will be blocked, by default it is disabled.
- 2019-05-09 Fixed bug#[14500](https://bugs.otrs.org/show_bug.cgi?id=14500) - The behaviour of the webservices are not compliant to RFC 4648. After 76 characters we built in a linefeed (/n) which is not RFC compliant.
- 2019-05-08 Fixed bug#[14532](https://bugs.otrs.org/show_bug.cgi?id=14532) - Wrong comment / documentation for Daemon::SchedulerCronTaskManager::Task###GenericInterfaceDebugLogCleanup in Docs and SystemConfiguration.
- 2019-05-08 Fixed bug#[14455](https://bugs.otrs.org/show_bug.cgi?id=14455) - OTRS tags '' don't work in templates of the type 'Create'.
- 2019-05-08 Fixed bug#[14514](https://bugs.otrs.org/show_bug.cgi?id=14514) - In the appointment calendar long entries in the team and agent list can be hidden behind the appointment overview window.
- 2019-05-08 Fixed bug#[14400](https://bugs.otrs.org/show_bug.cgi?id=14400) - Reply adds the same email address for every connected customer user backend.
- 2019-04-23 Fixed bug#[14509](https://bugs.otrs.org/show_bug.cgi?id=14509) - The agent's notification bar has a wrong URL.
It was only indicated by IE, since other browsers automatically redirected to the same page.
- 2019-04-18 Fixed bug#[14504](https://bugs.otrs.org/show_bug.cgi?id=14504) - Queue based ACL does not work for AgentTicketActionCommon based screens.
- 2019-04-18 Fixed bug#[14482](https://bugs.otrs.org/show_bug.cgi?id=14482) - File upload help text is wrapped and overflows on small resolutions.
- 2019-04-17 Fixed bug#[14511](https://bugs.otrs.org/show_bug.cgi?id=14511) - Statistic does not work during daylight saving time.
Fatal error was fixed during generation of statistics based on an unexisting hour, which is lost during the time switch.
- 2019-04-16 Fixed bug#[14412](https://bugs.otrs.org/show_bug.cgi?id=14412) - CustomerID cannot be changed in ticket action for changing customer.
Config option `Ticket::Frontend::AgentTicketCustomer::CustomerIDReadOnly` was not honored.
- 2019-04-16 Fixed bug#[14494](https://bugs.otrs.org/show_bug.cgi?id=14494) - Wrong service selection in ticket search dialog.
Tree view selection field has been improved to also work in modal dialogs.
- 2019-04-12 Updated CPAN module Mozilla::CA.
- 2019-04-04 Fixed bug#[14408](https://bugs.otrs.org/show_bug.cgi?id=14408) - Short description of CustomerID fields is not shown in the process views.
# 6.0.18 2019-04-26
- 2019-04-02 Updated translations, thanks to all translators.
- 2019-04-02 Fixed bug#[14055](https://bugs.otrs.org/show_bug.cgi?id=14055) - Translation of "copy" to german in AdminNotificationEvent wrong.
- 2019-04-01 Made article header expansion state configurable. For this, there is is a new setting `Ticket::Frontend::ArticleHeadVisibleDefault`, which is inactive by default and can be activated to show the article header area expanded by default.
- 2019-04-01 Fixed bug#[14442](https://bugs.otrs.org/show_bug.cgi?id=14442) - Legacy references to customer interface and public interface.
- 2019-04-01 Fixed bug#[14345](https://bugs.otrs.org/show_bug.cgi?id=14345) - The timestamp information in the action AdminLog is wrong.
- 2019-04-01 Fixed bug#[14243](https://bugs.otrs.org/show_bug.cgi?id=14243) - It is possible set system address to invalid even though there is auto response with this address.
- 2019-03-29 Fixed bug#[14474](https://bugs.otrs.org/show_bug.cgi?id=14474) - Some strings are not translated in Support Data Collector.
- 2019-03-29 Fixed bug#[14436](https://bugs.otrs.org/show_bug.cgi?id=14436) - Merged cells are not fit to agenda overview table.
- 2019-03-29 Fixed bug#[14476](https://bugs.otrs.org/show_bug.cgi?id=14476) - Command invalid in 66.1Ticket::SearchIndex::Attribute.
- 2019-03-29 Fixed bug#[14473](https://bugs.otrs.org/show_bug.cgi?id=14473) - Config Ticket::Frontend::Overview::PreviewArticleSenderTypes does not work.
- 2019-03-28 Fixed bug#[14461](https://bugs.otrs.org/show_bug.cgi?id=14461) - Can't deactivate TicketMove via ACL in Bulk-Action.
- 2019-03-28 Fixed bug#[14414](https://bugs.otrs.org/show_bug.cgi?id=14414) - The customer information widget is not update in the view of new ticket on split.
- 2019-03-26 Fixed bug#[14447](https://bugs.otrs.org/show_bug.cgi?id=14447) - Unnecessary error screen in Bulk action of Queue View.
- 2019-03-19 Fixed bug#[14462](https://bugs.otrs.org/show_bug.cgi?id=14462) - Missing breadcrumbs in reports and statistics screens.
- 2019-03-18 Fixed bug#[13540](https://bugs.otrs.org/show_bug.cgi?id=13540) - Not needed time zone output in the ticket list for the configured otrs system time zone.
- 2019-03-15 Follow-up fix for bug#[14129](https://bugs.otrs.org/show_bug.cgi?id=14129) - Incorrect handling of RootNavigation in AdminSystemConfiguration.
- 2019-03-04 Fixed bug#[14432](https://bugs.otrs.org/show_bug.cgi?id=14432) - If session is in URL upload of attachments doesn't work.
- 2019-03-04 Fixed bug#[14242](https://bugs.otrs.org/show_bug.cgi?id=14242) - Appointment Notification Filter 'Calendar' greyed out.
- 2019-03-01 Fixed bug#[14405](https://bugs.otrs.org/show_bug.cgi?id=14405) - Customers can't login if DER encoded S/MIME certs are fetched.
- 2019-02-28 Fixed bug#[14245](https://bugs.otrs.org/show_bug.cgi?id=14245) - Expired PGP and S/MIME keys are not shown.
- 2019-02-26 Fixed bug#[14337](https://bugs.otrs.org/show_bug.cgi?id=14337) - Registration - Can not register system Need Data OSVersion.
- 2019-02-25 Fixed bug#[14393](https://bugs.otrs.org/show_bug.cgi?id=14393) - TicketUpdate.pm not setting original "To" value.
- 2019-02-25 Fixed bug#[14424](https://bugs.otrs.org/show_bug.cgi?id=14424) - Wrong invoker sorting when there are more than 9 conditions.
- 2019-02-25 Fixed bug#[14335](https://bugs.otrs.org/show_bug.cgi?id=14335) - Appointment notification event 'AppointmentDelete' does not contain data of deleted Appointment.
# 6.0.17 2019-03-08
- 2019-02-21 Fixed bug#[14396](https://bugs.otrs.org/show_bug.cgi?id=14396) - Names are not consistent (mixed singular and plural forms).
- 2019-02-21 Fixed bug#[14287](https://bugs.otrs.org/show_bug.cgi?id=14287) - Show context setting dialog in ticket overview screens does not support columns with brackets.
- 2019-02-21 Fixed bug#[11932](https://bugs.otrs.org/show_bug.cgi?id=11932) - OTRS does not handle more than 10 S/MIME certificates per user.
- 2019-02-21 Fixed bug#[14417](https://bugs.otrs.org/show_bug.cgi?id=14417) - Use of uninitialized value in concatenation.
- 2019-02-19 Improved console commands Admin::Config::FixInvalid (load setting values from YAML file) and Admin::Config::ListInvalid (export invalid settings to the YAML file).
- 2019-02-16 Fixed bug#[14411](https://bugs.otrs.org/show_bug.cgi?id=14411) - ACL description Bug causes error.
- 2019-02-14 Improved SysConfig performance.
- 2019-02-14 Improved performance of the following console commands:
Admin::Package::Install
Admin::Package::Reinstall
Admin::Package::ReinstallAll
Admin::Package::Uninstall
Admin::Package::Upgrade
Admin::Package::UpgradeAll
Admin::Package::UpgradeAll
- 2019-02-13 Updated translations, thanks to all translators.
- 2019-02-11 Fixed bug#[14391](https://bugs.otrs.org/show_bug.cgi?id=14391) - Log spam when autoreply is sent to unknown customer.
- 2019-02-11 Fixed bug#[14282](https://bugs.otrs.org/show_bug.cgi?id=14282) - After upgrading from OTRS 5 to 6 some the values of some renamed package settings are not preserved.
- 2019-02-11 Fixed bug#[14309](https://bugs.otrs.org/show_bug.cgi?id=14309) - ArticleSearchIndexRebuildWorker is not working correctly.
- 2019-02-08 Fixed bug#[14346](https://bugs.otrs.org/show_bug.cgi?id=14346) - A blank space in the first column of text is either duplicated or removed.
- 2019-02-04 Fixed bug#[14379](https://bugs.otrs.org/show_bug.cgi?id=14379) - Communication Log - Time Range.
- 2019-02-01 Fixed bug#[14373](https://bugs.otrs.org/show_bug.cgi?id=14373) - Ticket lock is set even there is no owner set in activity dialog.
- 2019-01-31 Follow-up fix for bug#[10825](https://bugs.otrs.org/show_bug.cgi?id=10825) - in Reply-Template.
- 2019-01-30 Fixed bug#[14329](https://bugs.otrs.org/show_bug.cgi?id=14329) - AppointmentNotification partial title filter.
- 2019-01-28 Fixed bug#[14370](https://bugs.otrs.org/show_bug.cgi?id=14370) - Article Overview not readable (white text on white ground) with High Contrast Skin.
- 2019-01-23 Fixed bug#[14363](https://bugs.otrs.org/show_bug.cgi?id=14363) - The regex in ExternalTicketnumberRecognitaion does not match.
- 2019-01-18 Fixed bug#[14145](https://bugs.otrs.org/show_bug.cgi?id=14145) - s/mime shows first line of encoded message and cert information in .
- 2019-01-17 Further improved handling of JSData in templates.
# 6.0.16 2019-01-18
- 2019-01-08 Updated translations, thanks to all translators.
- 2019-01-08 Fixed bug#[14270](https://bugs.otrs.org/show_bug.cgi?id=14270) - Escalation Notification is shown wrong.
- 2019-01-08 Fixed bug#[14229](https://bugs.otrs.org/show_bug.cgi?id=14229) - Transition Action fails to transfer line breaks of content in dynamic field textarea.
- 2019-01-07 Add total count of links to "complex" link table, thanks to Frennkie (PR#[1893](https://github.com/OTRS/otrs/pull/1893)).
- 2019-01-02 Improved performance of the FileStorable cache module by 30%, thanks to Yuri Myasoedov (PR#[1961](https://github.com/OTRS/otrs/pull/1961)).
- 2018-12-26 Fixed bug#[13930](https://bugs.otrs.org/show_bug.cgi?id=13930) - NotificationOwnerUpdate and TicketOwnerUpdate will not be triggered when a Owner is set in a new process ticket.
- 2018-12-25 Fixed bug#[14322](https://bugs.otrs.org/show_bug.cgi?id=14322) - Old session is not deleted on SwitchToUser.
- 2018-12-24 Fixed bug#[14286](https://bugs.otrs.org/show_bug.cgi?id=14286) - Months are missing below the charts in reports.
- 2018-12-21 Fixed bug#[14245](https://bugs.otrs.org/show_bug.cgi?id=14245) - Expired PGP Keys are not shown.
- 2018-12-20 Fixed bug#[14311](https://bugs.otrs.org/show_bug.cgi?id=14311) - Appointment widget has wrong colspan if no appointment present.
- 2018-12-19 Fixed bug#[14157](https://bugs.otrs.org/show_bug.cgi?id=14157) - Edit ACL Screen, Syntax error unrecognised expression '#'.
- 2018-12-16 Fixed bug#[14305](https://bugs.otrs.org/show_bug.cgi?id=14305) - Incorrect handling of content-type in PictureUpload.
- 2018-12-14 Set NotificationRecipientEmail setting as non-required, thanks to Yuri Myasoedov (PR#1960).
- 2018-12-14 Added button which generates shared secret key for two factor authentication (agent interface).
- 2018-12-14 Fixed bug#[13444](https://bugs.otrs.org/show_bug.cgi?id=13444) - DynamicField Dropdown values are not verified if submitted via web service.
- 2018-12-12 Fixed bug#[14216](https://bugs.otrs.org/show_bug.cgi?id=14216) - Update Script to OTRS 6 is not cleaning OTRSPostMasterKeepState.
- 2018-12-12 Fixed bug#[13865](https://bugs.otrs.org/show_bug.cgi?id=13865) - Timezone not respected in Generic Agent, Reports and Autoreply.
- 2018-12-12 Fixed bug#[14105](http://bugs.otrs.org/show_bug.cgi?id=14105) - SMIME signed messages cause a lot of database errors on customer ticket zoom, thanks to Renee Bäcker.
- 2018-12-11 Fixed bug#[14259](https://bugs.otrs.org/show_bug.cgi?id=14259) - Config Rebuild locking issue on cluster nodes.
- 2018-12-10 Fixed bug#[14221](https://bugs.otrs.org/show_bug.cgi?id=14221) - Ticket notification with ArticleSend event leads into deep recursion.
- 2018-12-10 Fixed bug#[14262](https://bugs.otrs.org/show_bug.cgi?id=14262) - Untranslated string and wrong charset in package manager notification.
- 2018-12-06 Fixed bug#[14282](https://bugs.otrs.org/show_bug.cgi?id=14282) - After upgrading from OTRS 5 to 6 some the values of some renamed package settings are not preserved.
- 2018-12-06 Fixed bug#[14165](https://bugs.otrs.org/show_bug.cgi?id=14165) - Article's style of plain text is wrong in AgentTicketZoom.
# 6.0.15 2018-12-14
- 2018-12-06 Updated translations, thanks to all translators.
- 2018-12-05 Added possibility to display links in footer section of customer and public interface.
- 2018-12-05 Fixed bug#[14106](https://bugs.otrs.org/show_bug.cgi?id=14106) - XSLT Editor breaks.
- 2018-11-27 Use scale in transforamtion for Notification item on hover, thanks to Andrew Bone (PR#1958).
- 2018-11-27 Fixed bug#[13829](https://bugs.otrs.org/show_bug.cgi?id=13829) - Internal server error when Z time is used in RSS-Feed.
- 2018-11-22 Fixed bug#[14227](https://bugs.otrs.org/show_bug.cgi?id=14227) - Passing an empty arrayref in 'TicketID' to ticket-search, results in invalid SQL statement.
- 2018-11-21 Improved SysConfig caching, rebuilding SysConfig is up to 50% faster.
- 2018-11-21 Follow-up fix for bug#[14154](https://bugs.otrs.org/show_bug.cgi?id=14154) - After migration, configuration deployment does not work due to the invalid setting value.
- 2018-11-21 Fixed bug#[14229](https://bugs.otrs.org/show_bug.cgi?id=14229) - Transition Action fails to transfer line breaks of content in dynamic field textarea.
- 2018-11-20 Fixed bug#[14237](https://bugs.otrs.org/show_bug.cgi?id=14237) - Sorting of state menu entries is different then order in state overview screen.
- 2018-11-19 Fixed bug#[14148](https://bugs.otrs.org/show_bug.cgi?id=14148) - Superfluous filter boxes and "Add Group" form in Group Management screen.
- 2018-11-19 Fixed bug#[14197](https://bugs.otrs.org/show_bug.cgi?id=14197) - Missing confirmation dialog when deleting a generic agent job.
- 2018-11-15 Fixed bug#[14209](https://bugs.otrs.org/show_bug.cgi?id=14209) - System maintenance 'Kill all Sessions, except for your own' button is too big and aligned right.
- 2018-11-15 Fixed bug#[14226](https://bugs.otrs.org/show_bug.cgi?id=14226) - It is not possible to deselect queue in AgentTicketBulk after AJAX update.
- 2018-11-15 Fixed bug#[14195](https://bugs.otrs.org/show_bug.cgi?id=14195) - False positive in Bounce Detection if eml attachment present.
- 2018-11-08 Follow-up fix for bug#[14154](https://bugs.otrs.org/show_bug.cgi?id=14154) - After migration, configuration deployment does not work due to the invalid setting value.
- 2018-11-05 Fixed bug#[14201](https://bugs.otrs.org/show_bug.cgi?id=14201) - backup.pl - dump errors are not detected.
- 2018-11-05 Fixed bug#[14063](https://bugs.otrs.org/show_bug.cgi?id=14063) - CustomerUserNameFields not used.
# 6.0.14 2018-11-14
- 2018-11-13 Follow-up fix for bug#[13978](https://bugs.otrs.org/show_bug.cgi?id=13978) - User and customer preferences may override user data.
# 6.0.13 2018-11-09
- 2018-11-01 Updated translations, thanks to all translators.
- 2018-11-01 Fixed: TicketSolutionResponseTime stats leads to internal server error (bug#14167).
- 2018-11-01 Fixed bug#[14140](https://bugs.otrs.org/show_bug.cgi?id=14140) - Missing confirmation dialog when deleting a PGP key.
- 2018-10-31 Added option to hide deployment info to Admin::Package::ReinstallAll console command.
- 2018-10-31 Fixed bug#[14154](https://bugs.otrs.org/show_bug.cgi?id=14154) - After migration, configuration deployment does not work due to the invalid setting value.
- 2018-10-29 Follow-up fix for bug#[13978](https://bugs.otrs.org/show_bug.cgi?id=13978) - User and customer preferences may override user data.
- 2018-10-26 Follow-up fix for bug#[14132](https://bugs.otrs.org/show_bug.cgi?id=14132) - After select a sub-queue the queue's field is break in the bulk window.
- 2018-10-26 Fixed bug#[14132](https://bugs.otrs.org/show_bug.cgi?id=14132) - After select a sub-queue the queue's field is break in the bulk window.
- 2018-10-26 Fixed bug#[14131](https://bugs.otrs.org/show_bug.cgi?id=14131) - Missing Default Sign key field description in AdminQueue.
- 2018-10-26 Fixed bug#[14112](https://bugs.otrs.org/show_bug.cgi?id=14112) - Inconsistent layouts for Attachments-Templates and Auto Responses-Queues screens.
- 2018-10-26 Fixed bug#[14119](https://bugs.otrs.org/show_bug.cgi?id=14119) - WSDL File is incorrect.
- 2018-10-25 Fixed bug#[13967](https://bugs.otrs.org/show_bug.cgi?id=13967) - Translation not working in AgentTicketMerge.
- 2018-10-25 Follow-up fix for bug#[13968](https://bugs.otrs.org/show_bug.cgi?id=13968) - Attachments with spaces in file name does not work properly.
- 2018-10-23 Fixed bug#[11107](https://bugs.otrs.org/show_bug.cgi?id=11107) - ACL does not work properly in AgentTicketMove screen.
- 2018-10-23 Fixed bug#[13847](https://bugs.otrs.org/show_bug.cgi?id=13847) - Reset setting in AdminSystemConfiguration does not work correctly.
- 2018-10-23 Fixed missing content during package installation with disabled cloud services.
- 2018-10-22 Fixed bug#[14054](https://bugs.otrs.org/show_bug.cgi?id=14054) - Setting AppointmentCalendar::CalendarLimitOverview not working correctly.
- 2018-10-22 Fixed bug#[14137](https://bugs.otrs.org/show_bug.cgi?id=14137) - Error occurs when item is removed from the frontend configuration.
- 2018-10-11 Fixed bug#[14129](https://bugs.otrs.org/show_bug.cgi?id=14129) - Incorrect handling of RootNavigation in AdminSystemConfiguration.
- 2018-10-16 Fixed bug#[14079](https://bugs.otrs.org/show_bug.cgi?id=14079) - Cancel and Close button are not visible.
- 2018-10-09 Follow-up fix for bug#[13928](https://bugs.otrs.org/show_bug.cgi?id=13928) - Assigning customer group to chat modules results in constant connection error messages.
- 2018-10-09 Improved upload cache module.
- 2018-10-03 Fixed bug#[14107](https://bugs.otrs.org/show_bug.cgi?id=14107) - IfNotPackage property in tag is not honored during Package Install for Installed packages.
# 6.0.12 2018-10-05
- 2018-09-27 Updated translations, thanks to all translators.
- 2018-09-27 Added Korean language, thanks to 신홍열.
- 2018-09-27 Fixed bug#[13623](https://bugs.otrs.org/show_bug.cgi?id=13623) - Long running DBUpgrade from OTRS 5 to OTRS 6 due to inefficient SQL queries.
- 2018-09-25 Fixed bug#[13754](https://bugs.otrs.org/show_bug.cgi?id=13754) - Overridden module configuration lost after update.
- 2018-09-25 Fixed bug#[14022](https://bugs.otrs.org/show_bug.cgi?id=14022) - Parsing Error System Configuration.
- 2018-09-24 Fixed bug#[14077](https://bugs.otrs.org/show_bug.cgi?id=14077) - Logged-in Users Dashlet missing css.
- 2018-09-19 Fixed bug#[14072](https://bugs.otrs.org/show_bug.cgi?id=14072) - Type activation warning disappears after new type is added.
- 2018-09-18 Improved handling of JSData in Templates.
# 6.0.11 2018-09-21
- 2018-09-13 Updated translations, thanks to all translators.
- 2018-09-11 Fixed bug#[13990](https://bugs.otrs.org/show_bug.cgi?id=13990) - Process Management issue when splitting tickets to Process tickets.
- 2018-09-11 Fixed bug#[14023](https://bugs.otrs.org/show_bug.cgi?id=14023) - Timeline View is broken when a body string contains closing script tag.
- 2018-09-10 Fixed bug#[14057](https://bugs.otrs.org/show_bug.cgi?id=14057) - UserInitialsGet ignores FirstnameLastnameOrder.
- 2018-09-07 Fixed bug#[14052](https://bugs.otrs.org/show_bug.cgi?id=14052) - Reason param in LogoutURL sys config items makes error.
- 2018-09-05 Follow-up fix for bug#[13968](https://bugs.otrs.org/show_bug.cgi?id=13968) - Attachments with spaces in file name does not work properly.
- 2018-09-04 Fixed bug#[14044](https://bugs.otrs.org/show_bug.cgi?id=14044) - DefaultOverviewColumns and DefaultColumns configurations are inconsistent.
- 2018-08-30 Fixed bug#[14030](https://bugs.otrs.org/show_bug.cgi?id=14030) - Values of the type field are translated in the bulk view.
- 2018-08-29 Fixed bug#[13903](https://bugs.otrs.org/show_bug.cgi?id=13903) - Setting an invalid sender-type will crash mail processing.
- 2018-08-29 Fixed bug#[14045](https://bugs.otrs.org/show_bug.cgi?id=14045) - Error creating DateTime object for pending time in Process ticket.
- 2018-08-28 Fixed bug#[14039](https://bugs.otrs.org/show_bug.cgi?id=14039) - Filter in admin panel ignores category titles.
- 2018-08-27 Fixed bug#[14025](https://bugs.otrs.org/show_bug.cgi?id=14025) - backup.pl may delete a backup it just created.
- 2018-08-27 Fixed bug#[13767](https://bugs.otrs.org/show_bug.cgi?id=13767) - Search result wrong displayed when there is only one result in IE 11.
- 2018-08-17 Fixed bug#[13987](https://bugs.otrs.org/show_bug.cgi?id=13987) - The value typed in e.g. customer user is deleted frequently, if already one customer user is selected.
- 2018-08-17 Fixed bug#[13957](https://bugs.otrs.org/show_bug.cgi?id=13957) - POP3 fetching mails in wrong order.
- 2018-08-15 Fixed bug#[13614](https://bugs.otrs.org/show_bug.cgi?id=13614) - Title is shown based on the first article in customer ticket overview even if the first article is marked as not visible for customer.
- 2018-08-15 Fixed bug#[14011](https://bugs.otrs.org/show_bug.cgi?id=14011) - 'Backspace' key returns to previous page in modernize field selection.
- 2018-08-15 Fixed bug#[14014](https://bugs.otrs.org/show_bug.cgi?id=14014) - Missing attachments created in process ticket articles.
- 2018-08-10 Fixed bug#[14006](https://bugs.otrs.org/show_bug.cgi?id=14006) - TicketOverview does not show last visible for customer article for process ticket.
- 2018-08-09 Fixed bug#[14004](https://bugs.otrs.org/show_bug.cgi?id=14004) - Packages are only accessible via HTTP instead of HTTPS.
- 2018-08-08 Fixed bug#[14003](https://bugs.otrs.org/show_bug.cgi?id=14003) - Not possible to add more conditions on process transition edit which has more then 10 conditions.
- 2018-08-08 Fixed bug#[14009](https://bugs.otrs.org/show_bug.cgi?id=14009) - Wrong description for RedirectAfterCloseDisabled configuration.
- 2018-08-07 Fixed bug#[14008](https://bugs.otrs.org/show_bug.cgi?id=14008) - Kernel::System::VariableCheck::DataIsDifferent() does not work if one data element is undefined.
- 2018-08-07 Fixed bug#[13968](https://bugs.otrs.org/show_bug.cgi?id=13968) - Attachments with spaces in file name does not work properly.
- 2018-08-07 Follow-up fix for bug#[13597](https://bugs.otrs.org/show_bug.cgi?id=13597) - In case of OTRS 6 Upgrade "Email Delivery Failure" notification message is incorrectly displayed.
- 2018-09-04 Added improvements to HTML filter.
- 2018-09-03 Added improvements to SupportDataCollector Admin screen.
- 2018-08-02 Fixed bug#[13997](https://bugs.otrs.org/show_bug.cgi?id=13997) - Error in pattern matching for DiskSpacePartitions.
- 2018-08-02 Fixed bug#[13995](https://bugs.otrs.org/show_bug.cgi?id=13995) - Ticket attributes are not working in ResponseFormat.
- 2018-08-02 Fixed bug#[13993](https://bugs.otrs.org/show_bug.cgi?id=13993) - Misleading breadcrumb path in AgentPreferences screen.
- 2018-08-01 Follow-up fix for bug#[13805](https://bugs.otrs.org/show_bug.cgi?id=13805) - Distribution OpenBSD is not recognized by support data collector.
- 2018-08-01 Follow-up fix for bug#[13643](https://bugs.otrs.org/show_bug.cgi?id=13643) - After CustomerCompanySupport is disabled the customer-user cannot be defined at several places.
- 2018-08-01 Fixed bug#[13983](https://bugs.otrs.org/show_bug.cgi?id=13983) - Default process ticket title time stamp does not show appropriate time zone value.
- 2018-08-01 Fixed bug#[13988](https://bugs.otrs.org/show_bug.cgi?id=13988) - The Hungarian subsidiary is missing form the first page of the installer.
- 2018-08-01 Fixed bug#[13986](https://bugs.otrs.org/show_bug.cgi?id=13986) - UserSearch function does not work for login with upper-case letters on case sensitive databases.
- 2018-08-01 Fixed bug#[13981](https://bugs.otrs.org/show_bug.cgi?id=13981) - CustomerID change popup window can not be shown in AgentTicketProcess screen.
- 2018-07-25 Fixed bug#[13972](https://bugs.otrs.org/show_bug.cgi?id=13972) - API documentation: missing default permission types 'note' and 'owner'.
# 6.0.10 2018-07-31
- 2018-07-24 Updated translations, thanks to all translators.
- 2018-07-24 Add explicit information for robots.
- 2018-07-23 Fixed bug#[13978](https://bugs.otrs.org/show_bug.cgi?id=13978) - User and customer preferences may override user data.
- 2018-07-23 Pay attention to accounted time when splitting an article into a ticket (PR#1938).
- 2018-07-19 Fixed bug#[13662](https://bugs.otrs.org/show_bug.cgi?id=13662) - Missing white space between article details and transmission processing message.
- 2018-07-19 Fixed bug#[13971](https://bugs.otrs.org/show_bug.cgi?id=13971) - DBUpdate fails on galera cluster.
- 2018-07-17 Fixed bug#[13722](https://bugs.otrs.org/show_bug.cgi?id=13722) - Translation of ticket notification header uses the system language instead of recipients preferences.
# 6.0.9 2018-07-24
- 2018-07-16 Updated translations, thanks to all translators.
- 2018-07-16 Fixed bug#[13961](https://bugs.otrs.org/show_bug.cgi?id=13961) - ExternalTicketNumberRecognition not working correctly with spaces.
- 2018-07-16 Fixed bug#[13964](https://bugs.otrs.org/show_bug.cgi?id=13964) - System configuration value validation error displayed for disabled settings.
- 2018-07-16 Fixed bug#[13965](https://bugs.otrs.org/show_bug.cgi?id=13965) - Overridden SysConfig settings can be shown as disabled in the frontend.
- 2018-07-11 Fixed bug#[13952](https://bugs.otrs.org/show_bug.cgi?id=13952) - Internal server error in AdminSystemConfiguration if you remove frontend registration and navigation modules.
- 2018-07-10 Fixed bug#[13947](https://bugs.otrs.org/show_bug.cgi?id=13947) - Split selection dialog does not honor ACL restrictions.
- 2018-07-06 Fixed bug#[13928](https://bugs.otrs.org/show_bug.cgi?id=13928) - Assigning customer group to chat modules results in constant connection error messages.
- 2018-07-06 Fixed bug#[13948](https://bugs.otrs.org/show_bug.cgi?id=13948) - Some labels are not translated in ticket search screen.
- 2018-07-06 Fixed bug#[13940](https://bugs.otrs.org/show_bug.cgi?id=13940) - Index missing on table article_data_mime.
- 2018-07-06 Fixed bug#[13936](https://bugs.otrs.org/show_bug.cgi?id=13936) - Notification looses text for 'Additional recipient email addresses' when sizelimit 200 characters is exceeded.
- 2018-07-05 Fixed bug#[13837](https://bugs.otrs.org/show_bug.cgi?id=13837) - Open and new tickets always at the end of the list when sorting by pending time since OTRS 6.
- 2018-07-05 Fixed bug#[13943](https://bugs.otrs.org/show_bug.cgi?id=13943) - Untranslated word "last-search" in ticket search result screen.
- 2018-07-05 Fixed bug#[13945](https://bugs.otrs.org/show_bug.cgi?id=13945) - Archived tickets won't be moved with StorageSwitch command.
- 2018-07-04 Fixed bug#[13938](https://bugs.otrs.org/show_bug.cgi?id=13938) - Statistic: Internal Server Error when invalid date is set for x axis.
- 2018-07-04 Fixed bug#[13937](https://bugs.otrs.org/show_bug.cgi?id=13937) - Default value for title is not displayed as default in Process Activity Dialog if field is shown.
- 2018-07-02 Fixed bug#[13942](https://bugs.otrs.org/show_bug.cgi?id=13942) - Wrong title in browser window in statistics screens.
- 2018-07-02 Fixed bug#[13901](https://bugs.otrs.org/show_bug.cgi?id=13901) - Error messages during RPM upgrade.
- 2018-07-02 Fixed bug#[13790](https://bugs.otrs.org/show_bug.cgi?id=13790) - Toolbar Fulltext Search will not care for archiving settings.
- 2018-06-27 Fixed bug#[13927](https://bugs.otrs.org/show_bug.cgi?id=13927) - Ticket Merge: "No merge state found! Please add a valid merge state" - Articles are invisible till next action.
- 2018-06-27 Fixed bug#[13922](https://bugs.otrs.org/show_bug.cgi?id=13922) - SearchIndexModule misleading config description.
- 2018-06-27 Fixed bug#[13700](https://bugs.otrs.org/show_bug.cgi?id=13700) - Layout issue with ticket split.
- 2018-06-27 Fixed bug#[13839](https://bugs.otrs.org/show_bug.cgi?id=13839) - When doing a search from change management the results window does not expand.
- 2018-06-27 Fixed bug#[13672](https://bugs.otrs.org/show_bug.cgi?id=13672) - Auto response names are not translated in Auto Responses screen of the Admin interface.
- 2018-06-25 Fixed bug#[13919](https://bugs.otrs.org/show_bug.cgi?id=13919) - Adding a new favorite setting overwrites the existing favorite settings.
- 2018-06-25 Fixed bug#[13923](https://bugs.otrs.org/show_bug.cgi?id=13923) - Sender name in article created by queue move "window" only shows FirstName.
- 2018-06-20 Follow-up fix for bug#[13734](https://bugs.otrs.org/show_bug.cgi?id=13734) - Set the last valid Status Merge to invalid is allowed.
- 2018-06-19 Fixed bug#[13408](https://bugs.otrs.org/show_bug.cgi?id=13408) - Setting for showing default fields in the search mask not working partially.
- 2018-06-19 Fixed bug#[13906](https://bugs.otrs.org/show_bug.cgi?id=13906) - Validation for Pending date is active for non pending states.
- 2018-06-18 Fixed bug#[13778](https://bugs.otrs.org/show_bug.cgi?id=13778) - otrs.Console.pl Admin::Package::UpgradeAll fails at installed ITSM package.
- 2018-06-18 Fixed bug#[13894](https://bugs.otrs.org/show_bug.cgi?id=13894) - System log does not present timezone information.
- 2018-06-18 Fixed bug#[13752](https://bugs.otrs.org/show_bug.cgi?id=13752) - Missing direction arrow for AgentTicketEmailOutbound.
- 2018-06-15 Fixed bug#[13912](https://bugs.otrs.org/show_bug.cgi?id=13912) - Generic Agents looses text for notes when sizelimit 200 characters is exceeded.
- 2018-06-15 Fixed bug#[13775](https://bugs.otrs.org/show_bug.cgi?id=13775) - ArticleLimit is not integrated for GenericInterface TicketGet.
- 2018-06-15 Fixed bug#[13910](https://bugs.otrs.org/show_bug.cgi?id=13910) - LinkObject events are not working in web services due to missing LinkObject::EventModulePost configuration.
- 2018-06-14 Fixed bug#[13913](https://bugs.otrs.org/show_bug.cgi?id=13913)(PR#1936) - Searchable Article Fields not translated in AgentTicketSearch. Thanks to Robin.
- 2018-06-14 Fixed bug#[13838](https://bugs.otrs.org/show_bug.cgi?id=13838) - WarnOnStopWordUsage not working for subject, body, from, to, cc.
- 2018-06-14 Fixed bug#[13893](https://bugs.otrs.org/show_bug.cgi?id=13893) - Wrong descriptions for some system configurations.
- 2018-06-14 Fixed bug#[12479](https://bugs.otrs.org/show_bug.cgi?id=12479) - Reply to a ticket locks the ticket and cancel unlocks it but does not reset owner.
- 2018-06-12 Fixed bug#[13902](https://bugs.otrs.org/show_bug.cgi?id=13902) - Dialog submit is not possible for an appointment created by rule based on pending time.
- 2018-06-12 Fixed bug#[13888](https://bugs.otrs.org/show_bug.cgi?id=13888) - Wrong charset in output while upgrading packages.
- 2018-06-07 Enhanced package manager:
- Not verified packages can't be installed by default (via GUI + OTRS console).
- Added sysconfig setting 'Package::AllowNotVerifiedPackages' to allow installation of not verified packages (disabled by default).
- Display a notification if setting 'Package::AllowNotVerifiedPackages' is active.
- 2018-06-07 Fixed bug#[13842](https://bugs.otrs.org/show_bug.cgi?id=13842) - When splitting a ticket, the picture embedded in the letter body is not displayed in the child ticket.
- 2018-06-07 Added improvements to the support data collector plugins.
- 2018-06-06 Fixed bug#[13873](https://bugs.otrs.org/show_bug.cgi?id=13873) - Wrong descripton for TicketNumberCounterCleanup setting in System Configuration.
- 2018-06-05 Fixed bug#[13900](https://bugs.otrs.org/show_bug.cgi?id=13900) - Password authentication issue in Fedora 28 operating system.
# 6.0.8 2018-06-12
- 2018-06-04 Updated translations, thanks to all translators.
- 2018-06-02 Fixed bug#[13728](https://bugs.otrs.org/show_bug.cgi?id=13728) - Processes need to be deployed after update to Version 6.
- 2018-06-01 Fixed bug#[13824](https://bugs.otrs.org/show_bug.cgi?id=13824) - Search conditions in AdminProcessManagement are resetted.
- 2018-06-01 Fixed bug#[13880](https://bugs.otrs.org/show_bug.cgi?id=13880) - "Customer user" field is cleared once the focus is lost in AgentTicketCustomer.
- 2018-06-01 Fixed bug#[13889](https://bugs.otrs.org/show_bug.cgi?id=13889) - Postmaster filter value limit is 100 characters in frontend.
- 2018-06-01 Renamed 'OTRS Free' to '((OTRS)) Community Edition'.
- 2018-05-30 Fixed bug#[13868](https://bugs.otrs.org/show_bug.cgi?id=13868) - Customer User Title is not translated.
- 2018-05-29 Fixed bug#[13879](https://bugs.otrs.org/show_bug.cgi?id=13879) - IFRAME in customer ticket zoom loading the content outside of itself.
- 2018-05-28 Fixed bug#[13870](https://bugs.otrs.org/show_bug.cgi?id=13870) - Content of Title and Subject columns are the same in Excel/CSV output of search.
- 2018-05-28 Fixed bug#[13819](https://bugs.otrs.org/show_bug.cgi?id=13819) - ACL's CompareMatchWithData floods the log when service is not in relation with customer user.
- 2018-05-25 Fixed bug#[13883](https://bugs.otrs.org/show_bug.cgi?id=13883) - Several display issues in Admin Screen "Ticket Notification Management".
- 2018-05-25 Fixed bug#[13826](https://bugs.otrs.org/show_bug.cgi?id=13142) - Error The given param 'QueueIDs' is invalid or an empty array reference.
- 2018-05-23 Fixed bug#[13826](https://bugs.otrs.org/show_bug.cgi?id=13826) - Queue Names are translated (but should not).
- 2018-05-18 Fixed bug#[13869](https://bugs.otrs.org/show_bug.cgi?id=13869) - Unexpected shadow in long Sysconfig entry.
- 2018-05-16 Fixed bug#[13820](https://bugs.otrs.org/show_bug.cgi?id=13820) - Wrong UserID argument in AdminAppointmentNotificationEvent.
- 2018-05-14 Fixed bug#[13827](https://bugs.otrs.org/show_bug.cgi?id=13827) - GenericInterface EventTrigger does not consider Asynchronous parameter during creation.
- 2018-05-11 Fixed bug#[13732](https://bugs.otrs.org/show_bug.cgi?id=13732) - For mails with inline images and little text, the display area remains very small.
- 2018-05-11 Fixed bug#[13821](https://bugs.otrs.org/show_bug.cgi?id=13821) - CustomerUserListFields: search result create a wrong entry.
- 2018-05-10 Fixed bug#[13846](https://bugs.otrs.org/show_bug.cgi?id=13846) - Ticket invoker base module does not use modernized fields.
- 2018-05-10 Fixed bug#[13795](https://bugs.otrs.org/show_bug.cgi?id=13795) - Transition Action 'TicketTitleSet': Tag of a dyn. field type 'date' display the time, too.
- 2018-05-10 Fixed bug#[13850](https://bugs.otrs.org/show_bug.cgi?id=13850) - Problems with overridden SysConfig settings.
- 2018-05-10 Follow-up fix for bug#[7988](https://bugs.otrs.org/show_bug.cgi?id=7988) - Search attributes not consistent.
- 2018-05-10 Fixed bug#[12864](https://bugs.otrs.org/show_bug.cgi?id=12864) - Hang in my_readline.
- 2018-05-10 Fixed bug#[13855](https://bugs.otrs.org/show_bug.cgi?id=13855) - Some migration modules will be executed with every DBUpdate-to-6.pl run.
- 2018-05-08 Fixed bug#[12686](https://bugs.otrs.org/show_bug.cgi?id=12686) - Wrong sorting order in the admin screen.
- 2018-05-08 Fixed bug#[13836](https://bugs.otrs.org/show_bug.cgi?id=13836) - Filter in timeline view not being applied.
- 2018-05-08 Fixed bug#[12994](https://bugs.otrs.org/show_bug.cgi?id=12994) - Merge Tickets with same linked objects causes error.
- 2018-05-07 Fixed bug#[13818](https://bugs.otrs.org/show_bug.cgi?id=13818) - Dynamic field values of tickets are not displayed in customer ticket search result.
- 2018-04-30 Changed default gravatar image for articles to 'mm' (mystery man).
- 2018-04-25 Fixed bug#[13764](https://bugs.otrs.org/show_bug.cgi?id=13764) - Mixed up plain and rich text body in process management when article is created.
- 2018-04-25 Fixed bug#[13815](https://bugs.otrs.org/show_bug.cgi?id=13815) - The little arrow is cut off for articles.
- 2018-04-24 Fixed bug#[13805](https://bugs.otrs.org/show_bug.cgi?id=13805) - Distribution OpenBSD is not recognized by support data collector.
- 2018-04-18 Fixed bug#[11132](https://bugs.otrs.org/show_bug.cgi?id=11132) - Loss of attached files with long Cyrillic names.
# 6.0.7 2018-05-04
- 2018-04-23 Updated translations, thanks to all translators.
- 2018-04-23 Fixed bug#[13784](https://bugs.otrs.org/show_bug.cgi?id=13784) - Duplicated entry dialog button is not clickable for the same recipient.
- 2018-04-18 Fixed bug#[13797](https://bugs.otrs.org/show_bug.cgi?id=13797) - Wrong URL for SecureMode in AdminSecureMode.tt.
- 2018-04-18 Fixed bug#[13554](https://bugs.otrs.org/show_bug.cgi?id=13554) - Non-allowed characters in attachment file names.
- 2018-04-18 Follow-up fix for bug#[13676](https://bugs.otrs.org/show_bug.cgi?id=13676) - Column headers and tooltips are not translated.
- 2018-04-17 Fixed bug#[13765](https://bugs.otrs.org/show_bug.cgi?id=13765) - Line numbers given in tags like are not working.
- 2018-04-17 Fixed bug#[13785](https://bugs.otrs.org/show_bug.cgi?id=13785) - When an article contains a longer subject the creation date is cut off in all article view.
- 2018-04-17 Re-added plugin to open links in CKEditor.
- 2018-04-17 Fixed bug#[13794](https://bugs.otrs.org/show_bug.cgi?id=13794) - Missleading label that customer can be recipient of notifications as group recipient.
- 2018-04-13 Fixed bug#[13801](https://bugs.otrs.org/show_bug.cgi?id=13801) - Preview of internal article is shown to customer in ticket overview screen.
- 2018-04-11 Fixed bug#[13782](https://bugs.otrs.org/show_bug.cgi?id=13782) - Set of customer dynamic field not possible while adding a customer user if AutoLoginCreation is active.
- 2018-04-05 Fixed bug#[13126](https://bugs.otrs.org/show_bug.cgi?id=13126) - Process first activity cannot be changed to other activity.
- 2018-04-04 Fixed bug#[13735](https://bugs.otrs.org/show_bug.cgi?id=13735) - Custom Logo is not supported for High Contrast skin.
- 2018-04-04 Fixed bug#[13683](https://bugs.otrs.org/show_bug.cgi?id=13683) - Generic Agent Mail Filtering.
- 2018-04-03 Follow-up fix for bug#[13292](https://bugs.otrs.org/show_bug.cgi?id=13292) - Internal Server Error in ticket screens with missing articles in the file system.
- 2018-04-02 Fixed bug#[13780](https://bugs.otrs.org/show_bug.cgi?id=13780) - Daemon does not recognize ACL or ProcessManagement changes.
- 2018-03-29 Fixed bug#[13759](https://bugs.otrs.org/show_bug.cgi?id=13759) - Split Ticket - OTRS wants to close browser tab in IE11.
- 2018-03-29 Fixed bug#[13750](https://bugs.otrs.org/show_bug.cgi?id=13750) - Process Widget Group not Translatable.
- 2018-03-29 Fixed bug#[13737](https://bugs.otrs.org/show_bug.cgi?id=13737) - Not possible to add valid services to invalid parents when KeepChildren config is enabled.
- 2018-03-29 Fixed bug#[13739](https://bugs.otrs.org/show_bug.cgi?id=13739) - Wrong Sysconfig descriptions for public interface.
- 2018-03-29 Fixed bug#[13734](https://bugs.otrs.org/show_bug.cgi?id=13734) - Set the last valid Status Merge to invalid is allowed.
- 2018-03-27 Fixed bug#[13462](https://bugs.otrs.org/show_bug.cgi?id=13462) - OTRS creates empty Kernel/Config/Files/User/\*.pm files.
- 2018-03-27 Fixed bug#[13717](https://bugs.otrs.org/show_bug.cgi?id=13717) - AgentTicketService can slow down a system, when having many services and many agents working on there.
- 2018-03-26 Fixed bug#[10709](https://bugs.otrs.org/show_bug.cgi?id=10709) - ACL for Action AgentTicketBulk are inconsistent.
- 2018-03-19 Fixed bug#[5562](https://bugs.otrs.org/show_bug.cgi?id=5562) - Options configured in Sysconfig aren't used untill a restart of OTRS when deployed on FastCGI.
- 2018-03-19 Fixed bug#[13711](https://bugs.otrs.org/show_bug.cgi?id=13711) - Multiple GenericInterface default Invoker and Operation frontend issues.
- 2018-03-16 Follow-up fix for bug#[13164](https://bugs.otrs.org/show_bug.cgi?id=13164) - Certain AJAX Error Types are still unprocessed.
- 2018-03-13 Fixed bug#[13710](https://bugs.otrs.org/show_bug.cgi?id=13710) - Maint::WebUploadCache::Cleanup fails if files are in folder upload_cache.
- 2018-03-12 Fixed bug#[13537](https://bugs.otrs.org/show_bug.cgi?id=13537) - Changing customer user doesn't update the Customer Information box.
- 2018-03-09 Fixed bug#[13723](https://bugs.otrs.org/show_bug.cgi?id=13723) - Wrong navigation group for Ticket::Frontend::CustomerTicketProcess###StateType.
- 2018-03-09 Fixed bug#[13718](https://bugs.otrs.org/show_bug.cgi?id=13718) - CacheTTLLocal setting for the TicketQueueOverview Dashboard Widget is not used.
- 2018-03-09 Fixed bug#[13702](https://bugs.otrs.org/show_bug.cgi?id=13702) - Complex LinkObject Table configuration is broken when more than one kind if object is linked.
- 2018-03-09 Fixed bug#[13578](https://bugs.otrs.org/show_bug.cgi?id=13578) - Untranslated words in Support Data Collector.
- 2018-03-08 Fixed bug#[13673](https://bugs.otrs.org/show_bug.cgi?id=13673)(PR#1899) - Mandatory fields are not marked as mandatory. Thanks to Balazs Ur.
- 2018-03-08 Fixed bug#[7988](https://bugs.otrs.org/show_bug.cgi?id=7988) - Search attributes not consistent.
- 2018-03-07 Fixed bug#[13693](https://bugs.otrs.org/show_bug.cgi?id=13693) - Email causes deadlock in Maint::Postmaster::Read.
# 6.0.6 2018-03-13
- 2018-03-05 Updated translations, thanks to all translators.
- 2018-03-05 Fixed bug#[13713](https://bugs.otrs.org/show_bug.cgi?id=13713) - Dashboard widget 'Appointments' ignores user specific time zone on output.
- 2018-03-05 Fixed bug#[13709](https://bugs.otrs.org/show_bug.cgi?id=13709) - SupportDataCollector causes Internal Server Error.
- 2018-03-05 Fixed bug#[13708](https://bugs.otrs.org/show_bug.cgi?id=13708) - GenericInterface article EventFilter does not work with ticket data.
- 2018-03-05 Fixed Allow array as top-level-XML-Element on REST Response from remote site, thanks to Andreas Hergert (PR#1905).
- 2018-03-05 Fixed bug#[13549](https://bugs.otrs.org/show_bug.cgi?id=13549) - Scrolling not possible for some articles on iOS Safari.
- 2018-03-02 Added improvements for the time zone migration script in non interactive mode.
- 2018-03-01 Reduced warnings thrown by Layout object when BuildSelection is used with TreeView option.
- 2018-03-01 Fixed bug#[13703](https://bugs.otrs.org/show_bug.cgi?id=13703) - Complex LinkObject Table broken after successful configuration.
- 2018-03-01 Fixed bug#[13687](https://bugs.otrs.org/show_bug.cgi?id=13687) - CustomerIDRaw parameter is empty in Customer View.
- 2018-02-28 Fixed bug#[13560](https://bugs.otrs.org/show_bug.cgi?id=13560) - SysConfig added columns for dashboard widgets can't be removed.
- 2018-02-28 Fixed bug#[13692](https://bugs.otrs.org/show_bug.cgi?id=13692) - Support Data Collector shows wrong information in OTRS -> Database Records -> Months Between First And Last Ticket / Tickets Per Month (avg).
- 2018-02-28 Fixed bug#[13670](https://bugs.otrs.org/show_bug.cgi?id=13670) - FilterLink has to be LinkFilter in ViewModules.
- 2018-02-28 Fixed bug#[13643](https://bugs.otrs.org/show_bug.cgi?id=13643) - After CustomerCompanySupport is disabled the customer-user cannot be defined at several places.
- 2018-02-28 Follow-up fix for bug#[13596](https://bugs.otrs.org/show_bug.cgi?id=13596) - "S" view in mobile browser cannot be rolled horizontally.
- 2018-02-28 Fixed bug#[13706](https://bugs.otrs.org/show_bug.cgi?id=13706) - Empty user configuration files cause internal server error.
- 2018-02-28 Fixed bug#[13701](https://bugs.otrs.org/show_bug.cgi?id=13701) - Error Message if attachment is 0.
- 2018-02-28 Fixed bug#[13642](https://bugs.otrs.org/show_bug.cgi?id=13642) - Deletion of tickets not possible if automatically created appointments exist for it.
- 2018-02-28 Follow-up fix for bug#[12822](https://bugs.otrs.org/show_bug.cgi?id=12822) - SysConfig should make better use of white space.
- 2018-02-27 Fixed bug#[13698](https://bugs.otrs.org/show_bug.cgi?id=13698)(PR#1909) - AJAX-Update missing parameter in Customer User Information Center. Thanks to Andreas Hergert.
- 2018-02-26 Fixed bug#[13697](https://bugs.otrs.org/show_bug.cgi?id=13697) - Config ‘SystemMaintenance::TimeNotifyUpcomingMaintenance’ does not work correctly.
- 2018-02-26 Fixed bug#[13463](https://bugs.otrs.org/show_bug.cgi?id=13463) - Updating agent data as an admin will delete user preferences.
- 2018-02-26 Fixed bug#[13690](https://bugs.otrs.org/show_bug.cgi?id=13690) - Frontend::Module###AgentTicketEmail not hiding split target "Email ticket".
- 2018-02-23 Fixed bug#[13686](https://bugs.otrs.org/show_bug.cgi?id=13686) - Autocomplete JS config format is wrong in Customer interface.
- 2018-02-23 Fixed bug#[13669](https://bugs.otrs.org/show_bug.cgi?id=13669) - Agent login interface login button problem.
- 2018-02-23 Fixed bug#[13610](https://bugs.otrs.org/show_bug.cgi?id=13610) - AgentTicketEmail take wrong Database Credentials.
- 2018-02-21 Fixed bug#[13680](https://bugs.otrs.org/show_bug.cgi?id=13680) - SLA edit screen is not fully modern.
- 2018-02-21 Fixed bug#[13676](https://bugs.otrs.org/show_bug.cgi?id=13676) - Column headers and tooltips are not translated, thanks to Balazs Ur - (PR#1904).
- 2018-02-21 Fixed bug#[13681](https://bugs.otrs.org/show_bug.cgi?id=13681) - Legacy description for NotificationEvent sysconfig.
- 2018-02-20 Fixed bug#[13674](https://bugs.otrs.org/show_bug.cgi?id=13674) - Wording issue in Session Management screen of Admin interface, thanks to Balazs Ur - (PR#1900).
- 2018-02-20 Fixed bug#[13675](https://bugs.otrs.org/show_bug.cgi?id=13675) - Notification transport name and label are not marked for translation , thanks to Balazs Ur - (PR#1903).
- 2018-02-16 Improved console output documentation for options that can be specified multiple times.
- 2018-02-15 Fixed bug#[13644](https://bugs.otrs.org/show_bug.cgi?id=13644) - Attachment and text missing on some mails.
- 2018-02-14 Fixed bug#[13638](https://bugs.otrs.org/show_bug.cgi?id=13638) - Subject Field in customer search not aligned correctly when field label above is split in 2 lines.
- 2018-02-14 Fixed bug#[13593](https://bugs.otrs.org/show_bug.cgi?id=13593) - Current pagination number is not highlighted on the dashboard widget.
- 2018-02-14 Fixed bug#[13547](https://bugs.otrs.org/show_bug.cgi?id=13547) - Wrong link in notification to enable cloud services.
- 2018-02-14 Fixed bug#[13653](https://bugs.otrs.org/show_bug.cgi?id=13653) - Untranslated word "All" in system configuration search.
- 2018-02-14 Fixed bug#[13635](https://bugs.otrs.org/show_bug.cgi?id=13635) - Broken workflow in system configuration history module.
- 2018-02-14 Fixed bug#[13569](https://bugs.otrs.org/show_bug.cgi?id=13569) - Dynamic Fields per Template not working anymore since OTRS 6.
- 2018-02-13 Fixed bug#[13585](https://bugs.otrs.org/show_bug.cgi?id=13585) - Follow-up: coloring issues in Ivory slim skin.
- 2018-02-09 Fixed bug#[13603](https://bugs.otrs.org/show_bug.cgi?id=13603) - Text in Ticketheader overlaps itself when printing via browser.
- 2018-02-09 Fixed bug#[13631](https://bugs.otrs.org/show_bug.cgi?id=13631) - Design bug in "Message of Today" text display.
- 2018-02-09 Fixed bug#[13649](https://bugs.otrs.org/show_bug.cgi?id=13649) - Dropdown for ticket link is hidden behind appointment mask in appointment calendar.
- 2018-02-09 Fixed bug#[13597](https://bugs.otrs.org/show_bug.cgi?id=13597) - In case of OTRS 6 Upgrade "Email Delivery Failure" notification message is incorrectly displayed.
- 2018-02-09 Fixed bug#[13583](https://bugs.otrs.org/show_bug.cgi?id=13583) - Activation of by-default disabled Frontend::Module leads into error.
- 2018-02-09 Fixed bug#[13646](https://bugs.otrs.org/show_bug.cgi?id=13646) - Unintuitive SysConfig setting CloudServices::Disabled.
- 2018-02-09 Fixed bug#[13628](https://bugs.otrs.org/show_bug.cgi?id=13628) - Error message from Dev::Tools::TranslationsUpdate if certain directory does not exist.
- 2018-02-09 Fixed bug#[13585](https://bugs.otrs.org/show_bug.cgi?id=13585) - Coloring issues in Ivory skin.
- 2018-02-09 Fixed bug#[13587](https://bugs.otrs.org/show_bug.cgi?id=13587) - Error message when customer user does not have a first name.
- 2018-02-07 Fixed bug#[13633](https://bugs.otrs.org/show_bug.cgi?id=13633) - "Escalated since" is always displayed as "0m" in notification of escalated tickets.
- 2018-02-07 Fixed bug#[13550](https://bugs.otrs.org/show_bug.cgi?id=13550) - In ticket notifications to the agent, certain lines are duplicated.
- 2018-02-07 Fixed bug#[13578](https://bugs.otrs.org/show_bug.cgi?id=13578) - Untranslated words in Support Data Collector.
- 2018-02-07 Fixed bug#[13641](https://bugs.otrs.org/show_bug.cgi?id=13641) - Impossible to set PostmasterFilter Headers X-OTRS-IsVisibleForCustomer or X-OTRS-FollowUp-IsVisibleForCustomer to 0.
- 2018-02-07 Fixed bug#[13609](https://bugs.otrs.org/show_bug.cgi?id=13609) - "Need TwoFactorToken!" generates error in system log.
- 2018-02-06 Fixed translation mechanism in AdminCommunicationLog, thanks to Balazs Ur (PR#1901).
- 2018-02-06 Fixed column spans in communication log screens, thanks to Balazs Ur (PR#1902).
# 6.0.5 2018-02-13
- 2018-02-05 Updated translations, thanks to all translators.
- 2018-02-05 Fixed bug#[13590](https://bugs.otrs.org/show_bug.cgi?id=13590) - Notification triggers not correct if a dynamic field with key value 0 is chosen in ticket selection and Additional recipient is set.
- 2018-02-05 Fixed bug#[13594](https://bugs.otrs.org/show_bug.cgi?id=13594) - Menu point of article setting window is hardly available on mobile view.
- 2018-02-03 Fixed bug#[13624](https://bugs.otrs.org/show_bug.cgi?id=13624) - Uninitialized value error in generic interface event handler.
- 2018-02-01 Implemented database integrity check and added automatic repair option for certain situations.
- 2018-01-31 Fixed bug#[13555](https://bugs.otrs.org/show_bug.cgi?id=13555) - Setting ZoomExpand in AgentTicketZoom also affects customer frontend.
- 2018-01-31 Fixed bug#[13452](https://bugs.otrs.org/show_bug.cgi?id=13452) - Security options does not preselect Signing, honoring Queue default signature.
- 2018-01-31 Fixed bug#[13595](https://bugs.otrs.org/show_bug.cgi?id=13595) - Setting of ticket number is old-style on the ticket overview screen.
- 2018-01-31 Fixed bug#[13596](https://bugs.otrs.org/show_bug.cgi?id=13596) - "S" view in mobile browser cannot be rolled horizontally.
- 2018-01-31 Fixed bug#[13557](https://bugs.otrs.org/show_bug.cgi?id=13557) - Incoming mails are not being processed.
- 2018-01-31 Fixed bug#[13561](https://bugs.otrs.org/show_bug.cgi?id=13561) - Empty strings not handled correctly in HTMLUtils::Safety(). Thanks to Paweł Bogusławski.
- 2018-01-31 Fixed bug#[13589](https://bugs.otrs.org/show_bug.cgi?id=13589) - Dynamic field choices missing for Customer User Information Center settings.
- 2018-01-31 Fixed bug#[13570](https://bugs.otrs.org/show_bug.cgi?id=13570) - Queue view display incorrect if you move a queue to be a sub-queue.
- 2018-01-31 Fixed bug#[13598](https://bugs.otrs.org/show_bug.cgi?id=13598) - Hiding AgentTicketMove menu with ACL makes draft function unusable.
- 2018-01-31 Fixed bug#[13562](https://bugs.otrs.org/show_bug.cgi?id=13562) - Drag and drop of a BMP image into the editor causes an error message.
- 2018-01-31 Fixed bug#[13284](https://bugs.otrs.org/show_bug.cgi?id=13284) - Ticket title is not included in fulltext search.
- 2018-01-31 Fixed bug#[13500](https://bugs.otrs.org/show_bug.cgi?id=13500) - Sticky footer overlaps with elements on the login screen.
- 2018-01-31 Fixed bug#[13399](https://bugs.otrs.org/show_bug.cgi?id=13399) - Agent preferences granular permission support not working correctly.
- 2018-01-31 Fixed bug#[13548](https://bugs.otrs.org/show_bug.cgi?id=13548) - Package::UpgradeAll does not warn about already updated but not correctly deployed packages.
- 2018-01-31 Fixed bug#[13604](https://bugs.otrs.org/show_bug.cgi?id=13604) - Dynamic Field Contact with Data is displayed doubled in AgentTicketZoom views.
- 2018-01-31 Fixed bug#[13519](https://bugs.otrs.org/show_bug.cgi?id=13519) - Multi file upload dialog not usable with keyboard navigation.
- 2018-01-30 Fixed bug#[13556](https://bugs.otrs.org/show_bug.cgi?id=13556) - Save draft without a title, opens window with JSON error on submit.
- 2018-01-30 Fixed bug#[13592](https://bugs.otrs.org/show_bug.cgi?id=13592) - ACL with invalid-temporarily status is not included in export file when exporting ACL.
- 2018-01-30 Fixed bug#[13468](https://bugs.otrs.org/show_bug.cgi?id=13468) - Generic interface works not with a interface which use the http status code '204'.
- 2018-01-29 Fixed bug#[13586](https://bugs.otrs.org/show_bug.cgi?id=13586) - Wrong tooltip text in customer interface (ID of the field instead of human readable text).
- 2018-01-25 Fixed bug#[13584](https://bugs.otrs.org/show_bug.cgi?id=13584)(PR#1894) - Emails sent via AgentTicketEmailOutbound are always visible for customer. Thanks to Robert Ullrich.
- 2018-01-25 Fixed bug#[13558](https://bugs.otrs.org/show_bug.cgi?id=13558) - ACL PossibleAdd ignores AgentTicketCompose and AgentTicketForward.
- 2018-01-24 Fixed bug#[13515](https://bugs.otrs.org/show_bug.cgi?id=13515) - On Login page it is impossible to insert a picture from a website (AgentLoginLogo).
- 2018-01-24 Fixed bug#[13567](https://bugs.otrs.org/show_bug.cgi?id=13567) - $GetParam{StateID} used for ACLCompatGetParam but $GetParam{NewStateID} given.
- 2018-01-24 Fixed bug#[13530](https://bugs.otrs.org/show_bug.cgi?id=13530) - Internal server error in AgentTicketForward if no article ID is provided.
- 2018-01-24 Fixed bug#[13472](https://bugs.otrs.org/show_bug.cgi?id=13472) - Conversion of Dates not accepting valid format.
- 2018-01-23 Fixed bug#[2289](https://bugs.otrs.org/show_bug.cgi?id=2289) - backup.pl - compress with bzip2 dont works.
- 2018-01-22 Fixed bug#[13235](https://bugs.otrs.org/show_bug.cgi?id=13235) - Race condition when fetching mails.
- 2018-01-22 Fixed bug#[13405](https://bugs.otrs.org/show_bug.cgi?id=13405) - CIC overlay display error.
- 2018-01-21 Updated translations, thanks to all translators.
- 2018-01-18 Fixed bug#[13552](https://bugs.otrs.org/show_bug.cgi?id=13552) - Wrong documentation in POD of TicketSearch.
- 2018-01-13 Fixed bug#[13534](https://bugs.otrs.org/show_bug.cgi?id=13534) - Comments in the Config XML files are not ignored.
- 2018-01-13 Fixed bug#[13339](https://bugs.otrs.org/show_bug.cgi?id=13339) - If deployment fails because of wrong settings, this wrong settings wouldn't be displayed.
- 2018-01-12 Fixed bug#[13543](https://bugs.otrs.org/show_bug.cgi?id=13543) - Wrong Month Name in OTRS Appoinment Calender.
- 2018-01-12 Fixed bug#[13521](https://bugs.otrs.org/show_bug.cgi?id=13521) - Article sender field contains user's OoO information.
- 2018-01-12 Fixed bug#[13498](https://bugs.otrs.org/show_bug.cgi?id=13498) - Multi-upload form is showing inline attachments after new uploads.
- 2018-01-11 Fixed bug#[13542](https://bugs.otrs.org/show_bug.cgi?id=13542) - Deep recursion error in package manager install/upgrade in a very special constellation.
- 2018-01-11 Fixed bug#[13536](https://bugs.otrs.org/show_bug.cgi?id=13536) - System maintenance does not show formatted timestamps and messages.
- 2018-01-10 Fixed bug#[13523](https://bugs.otrs.org/show_bug.cgi?id=13523) - Loading an invalid communication ID causes all to be shown.
- 2018-01-09 Follow-up fix for bug#[13325](https://bugs.otrs.org/show_bug.cgi?id=13325) - OTRS_CUSTOMER_BODY not working for most notification events.
# 6.0.4 2018-01-16
- 2018-01-12 Fixed bug#[13527](https://bugs.otrs.org/show_bug.cgi?id=13527) - Reset locally not working as expected.
- 2018-01-12 Fixed bug#[13546](https://bugs.otrs.org/show_bug.cgi?id=13546) - Dashboard sort order changes itself after autorefresh cyclically.
- 2018-01-11 Fixed bug#[13541](https://bugs.otrs.org/show_bug.cgi?id=13541) - Running migration script during patch level updates cleans up all modified settings from packages.
- 2018-01-08 Updated translations, thanks to all translators.
- 2018-01-08 Fixed bug#[13460](https://bugs.otrs.org/show_bug.cgi?id=13460) - upgrade packages result in a output with strange characters.
- 2018-01-06 Fixed bug#[13478](https://bugs.otrs.org/show_bug.cgi?id=13478) - Maint::Config::Rebuild does not show error if old-style configuration file is found.
- 2018-01-05 Fixed bug#[13428](https://bugs.otrs.org/show_bug.cgi?id=13428) - Timeline view dynamic field values.
- 2018-01-05 Fixed bug#[13516](https://bugs.otrs.org/show_bug.cgi?id=13516) - In the setting window of linked widgets dynamic field labels are not displayed.
- 2018-01-05 Fixed bug#[13503](https://bugs.otrs.org/show_bug.cgi?id=13503) - Delete button of filter is not unified.
- 2018-01-05 Fixed bug#[13338](https://bugs.otrs.org/show_bug.cgi?id=13338) - DBUpdate-script isn't checking ZZZAuto.pm for wrong Sysconfig settings.
- 2018-01-05 Fixed bug#[13502](https://bugs.otrs.org/show_bug.cgi?id=13502) - communication log delete is slow.
- 2018-01-05 Fixed bug#[13353](https://bugs.otrs.org/show_bug.cgi?id=13353) - inline picture not shown in AgentTicketZoom.
- 2018-01-05 Fixed bug#[13437](https://bugs.otrs.org/show_bug.cgi?id=13437) - Upgrade script repeatedly asks for time zone configuration.
- 2018-01-05 Fixed bug#[13326](https://bugs.otrs.org/show_bug.cgi?id=13326) - System was unable to lock Default Settings - after DBsetup/Step 2.
- 2018-01-04 Fixed bug#[13267](https://bugs.otrs.org/show_bug.cgi?id=13267) - User specific settings which are overwritten in user files are not shown correctly in agent preferences screen (OTRS Business Solution™).
- 2018-01-04 Fixed bug#[13518](https://bugs.otrs.org/show_bug.cgi?id=13518) - Invisible settings still available in SysConfig autocomplete search.
- 2018-01-04 Fixed bug#[13294](https://bugs.otrs.org/show_bug.cgi?id=13294) - Safari autofill broken when two factor authentication is enabled.
- 2018-01-04 Fixed bug#[13260](https://bugs.otrs.org/show_bug.cgi?id=13260) - Endless loop for recurrent daemon task with the same task name.
- 2018-01-03 Fixed bug#[13510](https://bugs.otrs.org/show_bug.cgi?id=13510) - Article fields like Signed and Crypted are missing from the article header.
- 2018-01-02 Fixed bug#[13444](https://bugs.otrs.org/show_bug.cgi?id=13444) - DynamicField Dropdown values are not verified if submitted via web service.
- 2018-01-02 Follow-up fix for bug#[12569](https://bugs.otrs.org/show_bug.cgi?id=12569) - Missing explanation users (with visual impairments) in the 'Preferences' page.
- 2017-12-29 Fixed bug#[13509](https://bugs.otrs.org/show_bug.cgi?id=13509) - Ordering in ticket overview screens is not consistent with dashboard tables.
- 2017-12-29 Fixed bug#[13511](https://bugs.otrs.org/show_bug.cgi?id=13511) - Need UserFirstname floods system log.
- 2017-12-27 Fixed bug#[13489](https://bugs.otrs.org/show_bug.cgi?id=13489) - Allowing users to change settings has no affect in advanced settings.
- 2017-12-27 Fixed bug#[13488](https://bugs.otrs.org/show_bug.cgi?id=13488) - User Specific Settings not reflecting the correct number.
- 2017-12-26 Fixed bug#[13485](https://bugs.otrs.org/show_bug.cgi?id=13485) - Text editor is incorrectly displayed in Bulk menu window.
- 2017-12-26 Fixed bug#[13486](https://bugs.otrs.org/show_bug.cgi?id=13486) - On the agent's login interface the system maintenance notification is too wide (width is not limited).
- 2017-12-26 Fixed bug#[13426](https://bugs.otrs.org/show_bug.cgi?id=13426) - Making changes on dashboard stats widgets are not being remembered.
- 2017-12-26 Follow-up fix for bug#[13424](https://bugs.otrs.org/show_bug.cgi?id=13424) - The CustomerID is missing after the ticket split.
- 2017-12-26 Follow-up fix for bug#[11422](https://bugs.otrs.org/show_bug.cgi?id=11422) - List in the Dashboard: standard priority is ignored if you use a filter.
- 2017-12-26 Fixed bug#[13414](https://bugs.otrs.org/show_bug.cgi?id=13414) - Wrong behavior of open ticket links in customer screens.
- 2017-12-26 Fixed bug#[13475](https://bugs.otrs.org/show_bug.cgi?id=13475) - Escalation notifications are not triggered.
- 2017-12-26 Fixed bug#[13397](https://bugs.otrs.org/show_bug.cgi?id=13397) - Autoreply shows HTML Tags when adding HTML formatted articles via Generic Interface. Thanks to Christoph Delbrück.
- 2017-12-26 Fixed bug#[13429](https://bugs.otrs.org/show_bug.cgi?id=13429) - Wrong number of logged in agents/customers.
- 2017-12-26 Fixed bug#[13430](https://bugs.otrs.org/show_bug.cgi?id=13430) - Ticket title overlaps with actions.
- 2017-12-25 Fixed bug#[13499](https://bugs.otrs.org/show_bug.cgi?id=13499) - Target \_blank value is not working for TicketMenu in AgentTicketZoom.
- 2017-12-25 Fixed bug#[13289](https://bugs.otrs.org/show_bug.cgi?id=13289) - Certain input fields in don't accept accentuated letters.
- 2017-12-22 Fixed bug#[13461](https://bugs.otrs.org/show_bug.cgi?id=13461) - Safari will not update Ticket notification settings in the Agent preferences screen.
- 2017-12-21 Fixed bug#[13458](https://bugs.otrs.org/show_bug.cgi?id=13458) - Sorting is wrong for zero.
- 2017-12-21 Fixed bug#[13403](https://bugs.otrs.org/show_bug.cgi?id=13403) - When importing sys config the disabled modules don't become enabled.
- 2017-12-20 Fixed bug#[13465](https://bugs.otrs.org/show_bug.cgi?id=13465) - outgoing mail stuck in queue.
- 2017-12-20 Fixed bug#[13476](https://bugs.otrs.org/show_bug.cgi?id=13476) - Email security options in AgentTicketCompose leads into an error.
- 2017-12-20 Fixed bug#[13231](https://bugs.otrs.org/show_bug.cgi?id=13231) - AJAX Error when ACL triggers in queue move (restrict move from one queue to another based on Properties).
- 2017-12-20 Fixed bug#[13431](https://bugs.otrs.org/show_bug.cgi?id=13431) - Notification article is visible for the customer although it shouldn't be.
- 2017-12-19 Fixed bug#[13464](https://bugs.otrs.org/show_bug.cgi?id=13464) - Dropdown selection not visible in ticket search.
- 2017-12-18 Fixed bug#[13450](https://bugs.otrs.org/show_bug.cgi?id=13450) - Changing TicketType doesn't change Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault.
- 2017-12-18 Fixed bug#[13371](https://bugs.otrs.org/show_bug.cgi?id=13371) - Deleting a sysconfig entry in AgentPreferencesGroups breaks the config when saving.
- 2017-12-14 Fixed bug#[13411](https://bugs.otrs.org/show_bug.cgi?id=13411) - Names of search templates cut off.
- 2017-12-13 Updated translations, thanks to all translators.
- 2017-12-13 Fixed bug#[13351](https://bugs.otrs.org/show_bug.cgi?id=13351) - Templates of type "Create" don't get automatically loaded on AgentTicketPhone or AgentTicketEmail
- 2017-12-13 Fixed bug#[13196](https://bugs.otrs.org/show_bug.cgi?id=13196) - Search in CustomerUser Information Center returns a search blank screen.
- 2017-12-13 Fixed bug#[13419](https://bugs.otrs.org/show_bug.cgi?id=13419) - Queue View Large shows the same date and timestamp for every article.
- 2017-12-13 Fixed bug#[13453](https://bugs.otrs.org/show_bug.cgi?id=13453) - During automatic update of dashboard widget the arrangement changes.
- 2017-12-13 Fixed bug#[13448](https://bugs.otrs.org/show_bug.cgi?id=13448) - XML::LibXML is now mandatory, but shown optional in CheckModules.
- 2017-12-12 Fixed bug#[13405](https://bugs.otrs.org/show_bug.cgi?id=13405) - CIC overlay display error.
- 2017-12-12 Fixed bug#[13407](https://bugs.otrs.org/show_bug.cgi?id=13407) - PasswordMaxLoginFailed destroys the user's password after too many incorrect logins.
- 2017-12-12 Fixed bug#[13445](https://bugs.otrs.org/show_bug.cgi?id=13445) - System should use TimeZone ValueType in the Framework.xml instead of Select.
# 6.0.3 2017-12-19
- 2017-12-14 Fixed bug#[13451](https://bugs.otrs.org/show_bug.cgi?id=13451) - Can't create Meta Article after update from 5 to 6.
- 2017-12-13 Fixed bug#[13432](https://bugs.otrs.org/show_bug.cgi?id=13432)(PR#1881) - Inline images are not shown in customer frontend.
- 2017-12-11 Updated translations, thanks to all translators.
- 2017-12-11 Fixed bug#[13410](https://bugs.otrs.org/show_bug.cgi?id=13410) - Package::UpdagreAll can't upgrade from ITSM 5 to 6.
- 2017-12-08 Hot-fix for bug#[13353](https://bugs.otrs.org/show_bug.cgi?id=13353) - Inline picture not shown in AgentTicketZoom.
- 2017-12-08 Follow-up fix for bug#13367.
- 2017-12-08 Fixed bug#[13438](https://bugs.otrs.org/show_bug.cgi?id=13438) - Once per day option in notifications is not honored.
- 2017-12-07 Improved parameter appending.
- 2017-12-07 Fixed bug#[13434](https://bugs.otrs.org/show_bug.cgi?id=13434) - ArticleCheck/PGP.pm still contains unported code.
- 2017-12-07 Fixed bug#[13422](https://bugs.otrs.org/show_bug.cgi?id=13422) - Recipient agents of notes no longer visible.
- 2017-12-06 Fixed bug#[13394](https://bugs.otrs.org/show_bug.cgi?id=13394) - Changes in CustomerUserListFields are not applied.
- 2017-12-06 Fixed bug#[13424](https://bugs.otrs.org/show_bug.cgi?id=13424) - The CustomerID is missing after the ticket split.
- 2017-12-04 Fixed bug#[13412](https://bugs.otrs.org/show_bug.cgi?id=13412) - Statistics with date or date time dynamic fields are no longer working.
- 2017-12-04 Fixed bug#[13392](https://bugs.otrs.org/show_bug.cgi?id=13392) - Unable to create a multiselection Articlefilter in AgentTicketZoom.
- 2017-12-04 Follow-up fix for bug#[13262](https://bugs.otrs.org/show_bug.cgi?id=13262) - Dynamic Fields Management breadcrumb is not translatable.
- 2017-12-04 Fixed bug#[13097](https://bugs.otrs.org/show_bug.cgi?id=13097) - Button "Add Customer" in Customer Information Center is missing.
- 2017-12-04 Fixed bug#[13404](https://bugs.otrs.org/show_bug.cgi?id=13404) - Native Browser Spellchecker doesn't work.
- 2017-12-01 Fixed bug#[13225](https://bugs.otrs.org/show_bug.cgi?id=13225) - Too many DB calls when rebuilding system configuration.
- 2017-12-01 Fixed bug#[13251](https://bugs.otrs.org/show_bug.cgi?id=13251) - SysConfig Date settings with complex names are broken.
- 2017-12-01 Fixed bug#[13363](https://bugs.otrs.org/show_bug.cgi?id=13363) - Missing code migration in TicketUpdate operation.
- 2017-12-01 Fixed bug#[13335](https://bugs.otrs.org/show_bug.cgi?id=13335) - Changes in Network Transport of Web Services are not saved.
- 2017-12-01 Fixed bug#[13312](https://bugs.otrs.org/show_bug.cgi?id=13312) - ACLs not working as expected in AgentTicketFreeText.
- 2017-12-01 Fixed bug#[13170](https://bugs.otrs.org/show_bug.cgi?id=13170) - Frontend::RichTextWidth setting is not honored.
- 2017-12-01 Fixed bug#[13350](https://bugs.otrs.org/show_bug.cgi?id=13350) - CheckMXRecord should not act when setting email address to invalid.
- 2017-11-30 Fixed bug#[13299](https://bugs.otrs.org/show_bug.cgi?id=13299) - Dashboard widgets can't be rearranged in Chrome and Internet Explorer on touchscreen devices.
- 2017-11-30 Fixed bug#[13379](https://bugs.otrs.org/show_bug.cgi?id=13379) - PendingTimeDiff is not updated, if no state update was done in a transition action.
- 2017-11-29 Fixed bug#[13395](https://bugs.otrs.org/show_bug.cgi?id=13395) - ConfigImportAllowed: configuration option missing.
# 6.0.2 2017-12-05
- 2017-11-30 Fixed bug#[13362](https://bugs.otrs.org/show_bug.cgi?id=13362) - Issue with dynamic fields in ticket information widget in ticket zoom.
- 2017-11-30 Fixed bug#[13398](https://bugs.otrs.org/show_bug.cgi?id=13398) - ActivityDialog communication-channel not in config.
- 2017-11-29 Fixed bug#[13391](https://bugs.otrs.org/show_bug.cgi?id=13391) - Ticket history mapping reference missing in TicketSearch.
- 2017-11-27 Updated translations, thanks to all translators.
- 2017-11-27 Fixed bug#[13262](https://bugs.otrs.org/show_bug.cgi?id=13262) - Dynamic Fields Management breadcrumb is not translatable.
- 2017-11-27 Fixed bug#[13366](https://bugs.otrs.org/show_bug.cgi?id=13366) - Maintenance Message cannot exceed 250 characters, that is not reflected in the GUI.
- 2017-11-27 Fixed bug#[13325](https://bugs.otrs.org/show_bug.cgi?id=13325) - OTRS_CUSTOMER_BODY not working for most notification events.
- 2017-11-27 Fixed bug#[13385](https://bugs.otrs.org/show_bug.cgi?id=13385) - Customer web request results in a phone article.
- 2017-11-27 Fixed bug#[13342](https://bugs.otrs.org/show_bug.cgi?id=13342) - Package installation results in an error until web server is restarted.
- 2017-11-27 Fixed bug#[13370](https://bugs.otrs.org/show_bug.cgi?id=13370) - Cloning DateTime object returns bad object(wrong unix timestamp).
- 2017-11-24 Fixed bug#[13266](https://bugs.otrs.org/show_bug.cgi?id=13266) - Article field not mandatory if time units are added.
- 2017-11-24 Fixed bug#[13323](https://bugs.otrs.org/show_bug.cgi?id=13323) - Visibility issues in SysConfig settings with large number of list items.
- 2017-11-24 Fixed bug#[13382](https://bugs.otrs.org/show_bug.cgi?id=13382) - Stats dashboard generate fails because of missing parameters in Stats.pm.
- 2017-11-23 Fixed bug#[13381](https://bugs.otrs.org/show_bug.cgi?id=13381) - Categories in Navigation (AgentPreferences screen) are not working for non-admin users.
- 2017-11-23 Fixed bug#[13374](https://bugs.otrs.org/show_bug.cgi?id=13374) - DBUpdate script deletes user time zone information on patch level updates.
- 2017-11-23 Fixed bug#[13376](https://bugs.otrs.org/show_bug.cgi?id=13376) - Standard values in System Configuration displayed as modified and contained in config.pm and locked.
- 2017-11-22 Fixed bug#[13365](https://bugs.otrs.org/show_bug.cgi?id=13365) - Incorrect accentuated characters in the draft name.
- 2017-11-22 Fixed bug#[13286](https://bugs.otrs.org/show_bug.cgi?id=13286) - SysConfig frontends allows changing seemingly read-only values.
- 2017-11-22 Fixed bug#[13288](https://bugs.otrs.org/show_bug.cgi?id=13288) - In several places of the OTRS 6 sys config it's not possible to add new entry.
- 2017-11-22 Fixed bug#[13373](https://bugs.otrs.org/show_bug.cgi?id=13373) - Console command to generate the dashboard stats stops working, if a user had a time zone selected in OTRS 5.
- 2017-11-22 Fixed bug#[13372](https://bugs.otrs.org/show_bug.cgi?id=13372) - Editing for agent dashboard statistics with a absolute time period on the x axes doesn't work and statitic can not be generated.
- 2017-11-22 Fixed bug#[13367](https://bugs.otrs.org/show_bug.cgi?id=13367) - Wrong output for article email content in agent ticket zoom.
- 2017-11-21 Fixed bug#[13357](https://bugs.otrs.org/show_bug.cgi?id=13357) - Improve handling of PGP parameters.
- 2017-11-20 Fixed bug#[13293](https://bugs.otrs.org/show_bug.cgi?id=13293) - Uninitialized value notice in AgentTicketZoom with enabled 'Ticket::NewArticleIgnoreSystemSender'.
- 2017-11-20 Fixed bug#[13361](https://bugs.otrs.org/show_bug.cgi?id=13361)(PR#1873) - Postmaster Filter matching is not correct, thanks to Pawel Boguslawski.
- 2017-11-20 Fixed bug#[13360](https://bugs.otrs.org/show_bug.cgi?id=13360) - Configuration Deployment Failure does not restore old values set for reset.
- 2017-11-20 Fixed bug#[13340](https://bugs.otrs.org/show_bug.cgi?id=13340) - UpgradeAll feature does not state it works only if OTRS Daemon is running.
- 2017-11-20 Fixed bug#[13316](https://bugs.otrs.org/show_bug.cgi?id=13316) - Obsolete directive in CSP.
- 2017-11-20 Fixed bug#[13250](https://bugs.otrs.org/show_bug.cgi?id=13250) - Disabled wrong value settings does not let to specify the correct value.
- 2017-11-20 Fixed bug#[13291](https://bugs.otrs.org/show_bug.cgi?id=13291) - Moving setting from one XML file to another doesn't update xml_filename in the sysconfig_default table.
- 2017-11-17 Fixed bug#[13145](https://bugs.otrs.org/show_bug.cgi?id=13145) - Editing a transistion action results in error without logfile entry.
- 2017-11-16 Fixed bug#[13331](https://bugs.otrs.org/show_bug.cgi?id=13331) - Ticket Age is shown not updated on customer interface.
- 2017-11-17 Fixed bug#[13347](https://bugs.otrs.org/show_bug.cgi?id=13347) - Internal article information disclosed by the customer search.
- 2017-11-17 Fixed bug#[13343](https://bugs.otrs.org/show_bug.cgi?id=13343) - LDAP customer user backends should be implicitly read only.
- 2017-11-17 Fixed bug#[13348](https://bugs.otrs.org/show_bug.cgi?id=13348) - User specific settings do not reset when set to the default value.
- 2017-11-16 Fixed bug#[13333](https://bugs.otrs.org/show_bug.cgi?id=13333) - Customer filter filter is too narrow on customer interface.
- 2017-11-14 Fixed bug#[13310](https://bugs.otrs.org/show_bug.cgi?id=13310) - Only 15 tickets in ticket lists if overview medium/preview disabled for new agents.
- 2017-11-14 Fixed bug#[13314](https://bugs.otrs.org/show_bug.cgi?id=13314) - Multiple submit possible for bulk action.
# 6.0.1 2017-11-21
- 2017-11-17 Fixed bug#[13344](https://bugs.otrs.org/show_bug.cgi?id=13344) - DBUpgrade-6.pl break UTF-8 letters in config.
- 2017-11-15 Fixed bug#[13328](https://bugs.otrs.org/show_bug.cgi?id=13328) - Postmaster filter migration for 'X-OTRS-ArticleType' and 'X-OTRS-FollowUp-ArticleType' are not working for sysconfig settings.
- 2017-11-13 Fixed bug#[13108](https://bugs.otrs.org/show_bug.cgi?id=13108) - Debugger only shows information if HTTP response was 20x.
- 2017-11-13 Updated translations, thanks to all translators.
- 2017-11-13 Fixed bug#[13330](https://bugs.otrs.org/show_bug.cgi?id=13330) - Postmaster filter from sysconfig are not working and stops working.
- 2017-11-13 Fixed bug#[13317](https://bugs.otrs.org/show_bug.cgi?id=13317) - Wrong avatar offset in user preferences.
- 2017-11-13 Fixed bug#[13318](https://bugs.otrs.org/show_bug.cgi?id=13318) - It is no longer possible to add a new navbar entry with the sysconfig frontend and the migration for own entries doesn't work.
- 2017-11-10 Fixed bug#[13281](https://bugs.otrs.org/show_bug.cgi?id=13281) - Not possible to add more than 4000 character in ticket notification texts.
- 2017-11-10 Fixed bug#[13320](https://bugs.otrs.org/show_bug.cgi?id=13320) - Internal Server Error in agent ticket move with Ticket::Frontend::MoveType type 'form' and with add article.
- 2017-11-09 Fixed bug#[13315](https://bugs.otrs.org/show_bug.cgi?id=13315) - Problem with sending ticket notifications after the migration, because of existing 'NotificationArticleTypeID'.
- 2017-11-08 Fixed bug#[13300](https://bugs.otrs.org/show_bug.cgi?id=13300) - Problem with the StatsCleanUp functionality during the package upgrade.
- 2017-11-08 Fixed bug#[13292](https://bugs.otrs.org/show_bug.cgi?id=13292) - Internal Server Error in ticket screens with missing articles in the file system.
- 2017-10-25 Fixed bug#[12392](https://bugs.otrs.org/show_bug.cgi?id=12392) - [thirdparty] gnupg 2.1 not working.
# 6.0.0.rc1 2017-11-14
- 2017-11-06 Updated translations, thanks to all translators.
- 2017-11-06 Fixed bug#[13282](https://bugs.otrs.org/show_bug.cgi?id=13282) - Try to bounce a ticket, Apache error about ObjectLog and an undefined value.
- 2017-11-06 Fixed bug#[13239](https://bugs.otrs.org/show_bug.cgi?id=13239) - Legacy descriptions in SysConfig.
- 2017-11-06 Fixed bug#[13290](https://bugs.otrs.org/show_bug.cgi?id=13290) - If Group and GroupRo and defined and both have any group set, system grants access for any user to this screen.
- 2017-11-06 Fixed bug#[13206](https://bugs.otrs.org/show_bug.cgi?id=13206) - Dashboard does not detect expired sessions.
- 2017-11-03 Fixed bug#[13279](https://bugs.otrs.org/show_bug.cgi?id=13279) - Problem with rebuilding config after migration.
- 2017-11-03 Submit with Ctrl/CMD + Enter in textareas, thanks to Perleone.
- 2017-11-03 Fixed bug#[13261](https://bugs.otrs.org/show_bug.cgi?id=13261) - Limit hit when installing ITSM package on MySQL.
- 2017-11-03 Fixed bug#[13271](https://bugs.otrs.org/show_bug.cgi?id=13271) - Breadcrumb for a specific SysConfig setting name garbles its encoding.
- 2017-11-03 Fixed bug#[13280](https://bugs.otrs.org/show_bug.cgi?id=13280) - Rebuild config fails for seemingly valid XML file.
- 2017-11-02 Fixed Need ObjectID! error on AgentTicketMove with article dynamic field, thanks to Pawel Boguslawski.
- 2017-11-02 Fixed bug#[13278](https://bugs.otrs.org/show_bug.cgi?id=13278) - Considering invalid 'navbar' items in sysconfig migration while upgrading a package from otrs5.
- 2017-10-27 Fixed bug#[12886](https://bugs.otrs.org/show_bug.cgi?id=12886) - AccessKeys not working.
- 2017-10-27 Fixed bug#[13254](https://bugs.otrs.org/show_bug.cgi?id=13254) - Delete icon of Attachment is not displayed on mobile view.
- 2017-10-27 Fixed bug#[13061](https://bugs.otrs.org/show_bug.cgi?id=13061) - PGP Agent Notification with expired certificate results in unencrypted message.
- 2017-10-27 Fixed bug#[13259](https://bugs.otrs.org/show_bug.cgi?id=13259) - Problem when enabling all setting.
- 2017-10-27 Fixed bug#[10946](https://bugs.otrs.org/show_bug.cgi?id=10946) - Stats Restrictions : 'Created in Queue' together with ' Close Time' doesn' work.
- 2017-10-27 Fixed links to SysConfig items in AdminCustomerUserGroup and AdminCustomerGroup screen, thanks to urbalazs.
- 2017-10-27 Fixed bug#[13264](https://bugs.otrs.org/show_bug.cgi?id=13264) - Hash of select items are not working properly in SysConfig.
- 2017-10-26 Fixed bug#[13263](https://bugs.otrs.org/show_bug.cgi?id=13263) - Fatal error after click on breadcrumb in agent preferences.
- 2017-10-25 Fixed bug#[13265](https://bugs.otrs.org/show_bug.cgi?id=13265) - Disabled sysconfig settings are active after migration (if the setting is active as default).
- 2017-10-25 Fixed bug#[13143](https://bugs.otrs.org/show_bug.cgi?id=13143) - Toolbar Search for Customer User should open new Customer User Information Center.
# 6.0.0.beta5 2017-11-01
- 2017-10-23 Updated translations, thanks to all translators.
- 2017-10-23 Fixed bug#[13248](https://bugs.otrs.org/show_bug.cgi?id=13248) - Wrong use of DateTime Object in Stats.
- 2017-10-23 Fixed bug#[12822](https://bugs.otrs.org/show_bug.cgi?id=12822) - SysConfig should make better use of white space.
- 2017-10-20 Fixed bug#[13213](https://bugs.otrs.org/show_bug.cgi?id=13213) - Disabled Customer information widget is broken in agent ticket zoom.
- 2017-10-20 Fixed bug#[13226](https://bugs.otrs.org/show_bug.cgi?id=13226) - TicketAcceleratorRebuild has mismatch in number of fields vs parameters.
- 2017-10-20 Fixed bug#[13079](https://bugs.otrs.org/show_bug.cgi?id=13079) - Upgrade fails on foreign key constraints.
- 2017-10-20 Fixed bug#[13193](https://bugs.otrs.org/show_bug.cgi?id=13193) - Ticket::SearchIndex::FilterStopWords should be optimized.
- 2017-10-18 Fixed bug#[13221](https://bugs.otrs.org/show_bug.cgi?id=13221) - Update errors when updating to OTRS 6.
- 2017-10-18 Fixed bug#[13236](https://bugs.otrs.org/show_bug.cgi?id=13236) - Cannot invoke otrs.SetPermissions.pl without arguments.
- 2017-10-18 Fixed bug#[13227](https://bugs.otrs.org/show_bug.cgi?id=13227) - Some notifications are untranslatable.
- 2017-10-17 Fixed bug#[13201](https://bugs.otrs.org/show_bug.cgi?id=13201) - Sanitize output of all translations in templates.
- 2017-10-17 Fixed bug#[13044](https://bugs.otrs.org/show_bug.cgi?id=13044) - Fatal errors in the frontend if Modules are disabled in System Configuration.
- 2017-10-16 Fixed bug#[13177](https://bugs.otrs.org/show_bug.cgi?id=13177) - Changing the TimeZone in the AgentPreferences shows an error in the log.
- 2017-10-16 Fixed bug#[13223](https://bugs.otrs.org/show_bug.cgi?id=13223) - Package dialogs need additional CSS.
- 2017-10-16 Fixed bug#[12823](https://bugs.otrs.org/show_bug.cgi?id=12823) - SysConfig slow.
- 2017-10-13 Fixed bug#[13154](https://bugs.otrs.org/show_bug.cgi?id=13154) - The New Dynamic Field for CustomerUsers does not support links.
- 2017-10-13 Fixed bug#[13146](https://bugs.otrs.org/show_bug.cgi?id=13146) - DynamicField Database does not work in process dialogue.
- 2017-10-13 Fixed bug#[13156](https://bugs.otrs.org/show_bug.cgi?id=13156) - TicketHistory hides mandatory column Ticket Actions.
- 2017-10-13 Fixed bug#[13218](https://bugs.otrs.org/show_bug.cgi?id=13218) - Link binding works only for the last asychronous widget in the agent ticket zoom.
- 2017-10-12 Fixed bug#[13095](https://bugs.otrs.org/show_bug.cgi?id=13095) - Ambiguous message when uploading large files.
- 2017-10-12 Fixed bug#[13178](https://bugs.otrs.org/show_bug.cgi?id=13178) - Freely selectable feature package list does not honor user language.
- 2017-10-12 Fixed bug#[13099](https://bugs.otrs.org/show_bug.cgi?id=13099) - AgentTicketPhone does not honor KeepChildren SysConfig setting for service list.
- 2017-10-12 Fixed bug#[13059](https://bugs.otrs.org/show_bug.cgi?id=13059) - Translation is not applied in AgentAppointmentList.
- 2017-10-12 Fixed bug#[13114](https://bugs.otrs.org/show_bug.cgi?id=13114) - Data key RegEx filters are removed if XSLT mapping contains an error.
- 2017-10-10 Fixed bug#[13208](https://bugs.otrs.org/show_bug.cgi?id=13208) - HumanReadableDataSize in the layout object returns only integer portion.
# 6.0.0.beta4 2017-10-17
- 2017-10-09 Updated translations, thanks to all translators.
- 2017-10-09 Fixed bug#[13199](https://bugs.otrs.org/show_bug.cgi?id=13199) - Table dynamic_field_obj_id_name was not created during installation.
- 2017-10-05 Updated translations, thanks to all translators.
- 2017-10-03 Fixed bug#[13189](https://bugs.otrs.org/show_bug.cgi?id=13189) - User specific settings incorrectly marked as coming from Kernel/Config.pm.
- 2017-10-01 Fixed bug#[13023](https://bugs.otrs.org/show_bug.cgi?id=13023) - Base classes displayed as options in SysConfig.
- 2017-10-01 Fixed bug#[13149](https://bugs.otrs.org/show_bug.cgi?id=13149) - Translations are not applied from \*.tmpl files.
# 6.0.0.beta3 2017-10-03
- 2017-09-25 Updated translations, thanks to all translators.
- 2017-09-25 Fixed bug#[13160](https://bugs.otrs.org/show_bug.cgi?id=13160) - Customer User Address Book visibility issues.
- 2017-09-25 Fixed bug#[13010](https://bugs.otrs.org/show_bug.cgi?id=13010) - ACL does not trigger on a change of a dynamic field checkbox.
- 2017-09-25 Fixed bug#[13155](https://bugs.otrs.org/show_bug.cgi?id=13155) - Ticket::UseArticleColors shows all articles white, all internal notes are red.
- 2017-09-25 Fixed bug#[13027](https://bugs.otrs.org/show_bug.cgi?id=13027) - Content of an invalid setting can be changed.
- 2017-09-25 Fixed bug#[13176](https://bugs.otrs.org/show_bug.cgi?id=13176) - Error message "Size must be integer" in some screens.
- 2017-09-24 Updated translations, thanks to all translators.
- 2017-09-22 Fixed bug#[12915](https://bugs.otrs.org/show_bug.cgi?id=12915) - OTRS 6 uses modifiers for sysconfig values.
- 2017-09-21 Fixed bug#[13105](https://bugs.otrs.org/show_bug.cgi?id=13105) - Dropdown fields in GenericAgent not modernized.
- 2017-09-21 Fixed bug#[13106](https://bugs.otrs.org/show_bug.cgi?id=13106) - Upgrading to 6.0.0.beta1 missing system configuration settings.
- 2017-09-21 Fixed bug#[9716](https://bugs.otrs.org/show_bug.cgi?id=9716) - Report on solution times gives very large negative times.
- 2017-09-21 Fixed bug#[13051](https://bugs.otrs.org/show_bug.cgi?id=13051) - Postmaster Filter named captures.
- 2017-09-20 Fixed translatable strings, thanks to Balazs Ur (PR#1833, PR#1834).
- 2017-09-20 Fixed bug#[13173](https://bugs.otrs.org/show_bug.cgi?id=13173) - Not needed mandatory stats object module function in 'ObjectModuleCheck'.
- 2017-09-20 Improved accessbility of dialog buttons, thanks to Balazs Ur (PR#1842).
- 2017-09-19 Fixed bug#[13076](https://bugs.otrs.org/show_bug.cgi?id=13076) - Multi-upload should also support cases where just one file can be added.
- 2017-09-18 Added a link to the notification web view to the new personal flyout for agents.
- 2017-09-18 Fixed bug#[13164](https://bugs.otrs.org/show_bug.cgi?id=13164) - Certain AJAX Error Types are still unprocessed.
- 2017-09-16 Fixed bug#[12955](https://bugs.otrs.org/show_bug.cgi?id=12955) - System Configuration is detected dirty when a User Specific Setting is still dirty.
- 2017-09-16 Fixed bug#[12987](https://bugs.otrs.org/show_bug.cgi?id=12987) - Handling inline attachments with Content-Disposition set to "attachment".
- 2017-09-14 Fixed bug#[12968](https://bugs.otrs.org/show_bug.cgi?id=12968) - RebuildConfig error message.
- 2017-09-14 Fixed bug#[13148](https://bugs.otrs.org/show_bug.cgi?id=13148) - Emal Template "Alert" is always preselected.
- 2017-09-14 Fixed bug#[12991](https://bugs.otrs.org/show_bug.cgi?id=12991) - Search with additional filters returns previous results after bulk change unless exit and re-run search.
- 2017-09-14 Added new support data plugins for additional UI stats.
- 2017-09-13 Fixed bug#[13045](https://bugs.otrs.org/show_bug.cgi?id=13045) - Usability / visibilty of error handling screens.
- 2017-09-13 Added new command Admin::Package::UpgradeAll, which allows updating all installed packages at once. This can also be triggered from the package manager screen.
- 2017-09-12 Follow-up fix for bug#[13133](https://bugs.otrs.org/show_bug.cgi?id=13133) - AdminCustomerUser - missing check for mandatory field if autocomplete search is used for customer ID field.
# 6.0.0.beta2 2017-09-19
- 2017-09-11 Fixed bug#[13133](https://bugs.otrs.org/show_bug.cgi?id=13133) - AdminCustomerUser - missing check for mandatory field if autocomplete search is used for customer ID field.
- 2017-09-11 Fixed bug#[13132](https://bugs.otrs.org/show_bug.cgi?id=13132) - Problems with UserLastLoginTimestampa and UserMailString in customer user LDAP backend.
- 2017-09-11 Fixed bug#[12963](https://bugs.otrs.org/show_bug.cgi?id=12963) - SysConfig: empty tree items should not be clickable.
- 2017-09-08 Improved initial message in advanced user preferences for OTRS Business Solution™.
- 2017-09-08 Fixed bug#[13046](https://bugs.otrs.org/show_bug.cgi?id=13046) - System Configuration scrolling issue.
- 2017-09-08 Fixed bug#[13121](https://bugs.otrs.org/show_bug.cgi?id=13121) - Use of undefined variables.
- 2017-09-07 Improved validation in statistic import and export.
- 2017-09-07 Fixed bug#[7307](https://bugs.otrs.org/show_bug.cgi?id=7307) - mixed html/plain e-mail.
- 2017-09-06 Fixed bug#[13056](https://bugs.otrs.org/show_bug.cgi?id=13071) - Sending form by pressing RETURN key.
- 2017-09-06 Fixed bug#[13049](https://bugs.otrs.org/show_bug.cgi?id=13049) - System Configuration setting value is not valid! - can not be enabled again.
- 2017-09-05 Fixed bug#[12843](https://bugs.otrs.org/show_bug.cgi?id=12843) - Ticket Notifications over 4.000 characters are being removed from db.
- 2017-09-05 Fixed bug#[13047](https://bugs.otrs.org/show_bug.cgi?id=13047) - High contrast skin visibilty issues.
- 2017-09-05 Fixed bug#[13053](https://bugs.otrs.org/show_bug.cgi?id=13053) - There are no dialogs available at this point in the process is not shown.
- 2017-09-04 Fixed bug#[13071](https://bugs.otrs.org/show_bug.cgi?id=13071) - SysConfig UT errors.
- 2017-09-04 Fixed bug#[12955](https://bugs.otrs.org/show_bug.cgi?id=12955) - System Configuration is detected dirty when a User Specific Setting is still dirty.
- 2017-09-01 Fixed bug#[13103](https://bugs.otrs.org/show_bug.cgi?id=13103) - Sorting in admin favourites is id based.
- 2017-09-01 Fixed bug#[13081](https://bugs.otrs.org/show_bug.cgi?id=13081) - Article field not mandatory if attachment is added.
- 2017-09-01 Fixed bug#[13094](https://bugs.otrs.org/show_bug.cgi?id=13094) - Admin->Performance log enable/disable leads to System Configuration start page instead of correct setting.
- 2017-08-31 Fixed bug#[12953](https://bugs.otrs.org/show_bug.cgi?id=12953) - AJAXLoader in autocomplete box disapears when typing longer terms.
# 6.0.0.beta1 2017-09-05
- 2017-08-25 Improved XSLT mapping functionality.
Added XSLT regex functionality.
Improved XSLT backend (module handling and error reporting).
Added richtext (ckeditor/codemirror) functionality to XSLT frontend.
Improved XSLT frontend (wording, structure).
Added data include functionality to XSLT mapping.
- 2017-08-24 Added error handling to the Generic Interface.
Configurable retry module for requester.
- 2017-08-23 Added numerous Generic Interface improvements.
Updated default web service configurations.
Improved Authentication, Proxy and SSL handling in SOAP and REST transport.
Improved usability of debugger.
Added SOAPAction naming flexibility.
Improved SOAP output generation.
Prevent usage of invalid web services in provider.
Globally changed wording from 'webservice' to 'web service'.
- 2017-08-23 Added a new mechanism to autoload Perl files to override existing functionality from custom packages (please see `Kernel/Autoload/Test.pm` for a demo).
- 2017-08-21 Added new SysConfig setting 'Ticket::Frontend::UserDefaultQueue' to set a pre-selected queue for ticket creation. This is available in New Phone, Email and Process screens.
- 2017-08-17 Fixed bug#[8301](https://bugs.otrs.org/show_bug.cgi?id=8301) - Unable to use Pending UntilTime in notifications.
- 2017-08-16 Added possibility to stay in ticket zoom screen after an action that sets ticket into a closed state, instead of been redirected to the last overview or dashboard. This functionality can toggled by using the new SysConfig setting 'Ticket::Frontend::RedirectAfterCloseDisabled'.
- 2017-08-15 Fixed bug#[13042](https://bugs.otrs.org/show_bug.cgi?id=13042) - ViewEmailResend is not located in navigation group Frontend::Agent::View.
- 2017-08-15 Fixed bug#[13050](https://bugs.otrs.org/show_bug.cgi?id=13050) - Dropdown fields in ACL editor not modernized.
- 2017-08-15 Fixed bug#[12927](https://bugs.otrs.org/show_bug.cgi?id=12927) - Web Notifications kills PostMaster::Read performance.
- 2017-08-15 Fixed bug#[13034](https://bugs.otrs.org/show_bug.cgi?id=13034) - Enable SMIME and/or PGP Support jumps to wrong setting.
- 2017-08-12 Merged FAO OTRSGenericInterfaceInvokerEventFilter.
- 2017-08-11 Made bcrypt cost configurable for agent and customer password hashing, thanks to Pawel Boguslawski.
- 2017-08-09 Reduced Daemon debug information.
- 2017-08-09 Removed RHEL6 spec files as it is not supported with OTRS 6 (Perl version too old).
- 2017-08-09 Fixed bug#[13000](https://bugs.otrs.org/show_bug.cgi?id=13000) - Error message in the log when changing out of office time in user preferences.
- 2017-08-09 Fixed bug#[13005](https://bugs.otrs.org/show_bug.cgi?id=13005) - Enable Ticket Service link is broken.
- 2017-08-09 Fixed bug#[12970](https://bugs.otrs.org/show_bug.cgi?id=12970) - Issue with text overflow and scroll.
- 2017-08-09 Fixed bug#[12999](https://bugs.otrs.org/show_bug.cgi?id=12999) - Error when changing user data (agent data) or adding a user in AdminUser.pm.
- 2017-08-09 Fixed bug#[13001](https://bugs.otrs.org/show_bug.cgi?id=13001) - Duplicated description for the password field in the admin user add screen.
- 2017-08-09 Fixed bug#[12984](https://bugs.otrs.org/show_bug.cgi?id=12984) - Customer naming convention in link object table.
- 2017-08-07 Added improvements for the user online dashboard widget.
- 2017-08-05 Added Generic Interface operation SessionGet, thanks to Marco Ferrante.
- 2017-08-04 Added possibility to store unfinished ticket forms as drafts for later reuse.
- 2017-08-03 Speed up configuration file loading by dropping support for the old configuration format (1) and instead enforcing the new package-based format (1.1) for Perl configuration files. OTRS 6+ can only load files with this format, please make sure to convert any custom developments to it (see Kernel/Config/Files/ZZZ*.pm for examples).
- 2017-08-01 Added Ticket event module to lock new tickets to the agents that creates them.
- 2017-08-01 Dropped obsolete create_time_unix columns from ticket and ticket_index tables. Use create_time instead.
- 2017-07-28 Fixed bug#[12104](https://bugs.otrs.org/show_bug.cgi?id=12104) - TimeAccounting statistic silently returns only last full month unless Period filter is used.
- 2017-07-25 Fixed bug#[12580](https://bugs.otrs.org/show_bug.cgi?id=12580) - Processes cannot be listed in search view.
- 2017-07-24 Added ObjectDataGet() to dynamic field object types, for OTRS Business Solution™.
- 2017-07-24 Added drag & drop multi upload functionality to agent and customer interface.
- 2017-07-21 Fixed bug#[12958](https://bugs.otrs.org/show_bug.cgi?id=12958) - OTRSAppointmentCalendar Module sends an update notification when an event is deleted.
- 2017-07-20 Fixed bug#[11643](https://bugs.otrs.org/show_bug.cgi?id=11643) - No validity check for GoogleAuthenticator shared secret.
- 2017-07-20 Fixed bug#[12610](https://bugs.otrs.org/show_bug.cgi?id=12610) - Ticket history comments are not translated.
- 2017-07-18 Fixed bug#[12945](https://bugs.otrs.org/show_bug.cgi?id=12945) - Assigned appointments notification is not translated.
- 2017-07-18 Added possibility to send notifications to agent who created a ticket, thanks to Dian Tong Software.
- 2017-07-18 Fixed bug#[12929](https://bugs.otrs.org/show_bug.cgi?id=12929) - Commented SysConfig settings are still set in the DB.
- 2017-07-17 Added the possibility to add an external link to the action menu in AgentTicketZoom, thanks to Paweł Bogusławski.
- 2017-07-14 Fixed bug#[12914](https://bugs.otrs.org/show_bug.cgi?id=12914) - ACLs using Process Propoerties only work when written in certain ways.
- 2017-07-13 Updated all bundled CPAN modules to their current versions.
- 2017-07-11 Fixed bug#[12893](https://bugs.otrs.org/show_bug.cgi?id=12893) - Missing documentation about SSL. Added new configuration setting HTTPSForceRedirect that can be used to ensure HTTPS-only GUI usage.
- 2017-07-11 Fixed bug#[12870](https://bugs.otrs.org/show_bug.cgi?id=12870) - Display of zero values in SysConfig.
- 2017-07-07 Fixed bug#[6682](https://bugs.otrs.org/show_bug.cgi?id=6682) - Line filled for permissions when selecting "rw".
- 2017-07-04 Fixed bug#[11520](https://bugs.otrs.org/show_bug.cgi?id=11520) - Human readable history entry for dynamic fields.
- 2017-07-03 Fixed bug#[12896](https://bugs.otrs.org/show_bug.cgi?id=12896) - SysConfig not possible to save empty value.
- 2017-07-03 Fixed bug#[12884](https://bugs.otrs.org/show_bug.cgi?id=12884) - Wrong field type for migrated setting.
- 2017-06-30 Fixed bug#[12491](https://bugs.otrs.org/show_bug.cgi?id=12491) - TicketSlaveLinkAdd, TicketSlaveLinkDelete, TicketMasterLinkDelete events are not triggered.
- 2017-06-30 Added new FirstnameLastname configuration value for proper Chinese name formatting, thanks to Dian Tong Software.
- 2017-06-28 Fixed bug#[11028](https://bugs.otrs.org/show_bug.cgi?id=11028) - Owner and responsible always pre-selected in initial process screen.
- 2017-06-27 Fixed bug#[11422](https://bugs.otrs.org/show_bug.cgi?id=11422) - List in the Dashboard: standard priority is ignored if you use a filter.
- 2017-06-23 Fixed bug#[12850](https://bugs.otrs.org/show_bug.cgi?id=12850) - Pre-Selection for processes directly in the URL doesn't work any longer.
- 2017-06-21 Added Generic Interface TicketGet operation response attribute 'TimeUnit', thanks to Thomas Wouters.
- 2017-06-21 Fixed bug#[12869](https://bugs.otrs.org/show_bug.cgi?id=12869) - Queue highlighting is not possible to disable.
- 2017-06-19 Added Generic Interface debug log cleanup console command and daemon task.
- 2017-06-19 Added Generic Interface operation TicketHistoryGet, thanks to Renée Bäcker.
- 2017-06-15 Fixed bug#[12848](https://bugs.otrs.org/show_bug.cgi?id=12848) - Quoting is not visible in the Rich Text Editor.
- 2017-06-12 Fixed bug#[12827](https://bugs.otrs.org/show_bug.cgi?id=12827) - Translation of error messages is not applied in preferences.
- 2017-06-09 Fixed bug#[12851](https://bugs.otrs.org/show_bug.cgi?id=12851) - Duplicated favorite entry in the new admin overview.
- 2017-06-01 Improved otrs.CheckModules.pl for FreeBSD, thanks to Felix J. Ogris.
- 2017-05-30 Fixed bug#[12837](https://bugs.otrs.org/show_bug.cgi?id=12837) - Existing Dynamic Field's RegEx config cannot be removed.
- 2017-05-29 Added a high-contrast skin for visually impaired users to ease usability.
- 2017-05-26 Added PostMaster state keep feature via additional xheaders.
- 2017-05-26 Added information about the ticket responsible to medium and preview view in ticket lists, thanks to frennkie.
- 2017-05-26 Added the possibility to include the ticket data in web service response data.
- 2017-05-26 Added support for smart tags in the TicketCreate TransitionAction.
- 2017-05-24 Added support for additional response headers in REST and SOAP provider configuration.
- 2017-05-23 Extended Unit test Escalations.t for test case described at https://bugs.otrs.org/show_bug.cgi?id=11243.
- 2017-05-23 Fixed bug#[11461](https://bugs.otrs.org/show_bug.cgi?id=11461) - Ticket search ignores the Condition TicketNumber => 0.
- 2017-05-23 Fixed bug#[7958](https://bugs.otrs.org/show_bug.cgi?id=7958) - Agent email-address is visible in CustomerTicketZoom on note-external.
- 2017-05-23 Show the name of the used search template on the search result screen.
- 2017-05-22 Added the possibility to use the auto complete search for the customer ID selection in the AdminCustomerUser frontend.
- 2017-05-19 Added setting TimeInputMinutesStep to allow for reducing the available options in time selection drop downs by given steps (e.g. only every 10 minutes).
- 2017-05-16 Removed spell check feature from OTRS. Please use the according functionality of your browser or available plug-ins for it.
- 2017-05-15 Moved ticket number counter from the TicketCounter.log file to the database. This allows OTRS to process incoming e-mails much faster and in parallel.
- 2017-05-11 Fixed bug#[10509](https://bugs.otrs.org/show_bug.cgi?id=10509) - Incorrect handling of empty mime parts.
- 2017-05-11 Fixed bug#[11910](https://bugs.otrs.org/show_bug.cgi?id=11910) - URLs sometimes get replaced with [#####] characters.
- 2017-05-11 Fixed bug#[12442](https://bugs.otrs.org/show_bug.cgi?id=12442) - Add-ons verification fails in some Oracle configurations because they are stored as CHAR instead of BLOB.
- 2017-05-11 Fixed bug#[11066](https://bugs.otrs.org/show_bug.cgi?id=11066) - Can only spell check everything or nothing.
- 2017-05-10 Fixed bug#[12607](https://bugs.otrs.org/show_bug.cgi?id=12607) - Missing explanation for sending e-mail at bulk menu (not obvious).
- 2017-05-10 Fixed bug#[8089](https://bugs.otrs.org/show_bug.cgi?id=8089) - Escalated Tickets widget does not show time as in other dashboard widgets.
- 2017-05-09 Added SHA-512 as new password digest method to agent and customer authentication.
- 2017-05-08 Fixed bug#[8249](http://bugs.otrs.org/show_bug.cgi?id=8249) - System addresses should be unique.
- 2017-05-08 Fixed bug#[12193](https://bugs.otrs.org/show_bug.cgi?id=12193) - Article never decrypted when StoreDecryptedData set to no.
Disabling permanent storage of decrypted articles caused encrypted articles to be virtually unusable on any OTRS system that didn't use specific customized code for decryption.
OTRS currently isn't equipped to decrypt and display mails and their attachments on the fly in ticket zoom.
Therefore the SysConfig options to disable permanent decryption (PGP::StoreDecryptedData and SMIME::StoreDecryptedData) have been removed.
- 2017-05-08 Fixed bug#[9397](https://bugs.otrs.org/show_bug.cgi?id=9397) - User time zone isn't considered in the ticket search.
- 2017-05-02 Require at least PostgreSQL 9.2.
- 2017-04-24 Fixed bug#[12788](https://bugs.otrs.org/show_bug.cgi?id=12788) - Error during DB Update Script when Appointment tables already exist.
- 2017-04-19 Fixed bug#[10873](https://bugs.otrs.org/show_bug.cgi?id=10873)(PR#1706) - Agent names sorted incorrectly in AgentTicketSearch. Thanks to S7!
- 2017-04-11 Improved the customer id selection for the ticket frontends and added the autocomplete search for the customer fields in the ticket search and statistics.
- 2017-04-11 Added the Customer User Information Center frontend.
- 2017-04-11 Added support for multi-tiered customer and customer user relationships.
- 2017-04-04 Added new recipient notification groups 'AllRecipientsFirstArticle' and 'AllRecipientsLastArticle'.
- 2017-04-04 Added new db function 'QueryInCondition' (bug#9723).
- 2017-03-31 Fixed bug#[8811](https://bugs.otrs.org/show_bug.cgi?id=8811) - Link screen doesn't indicate search progress in any way.
- 2017-03-30 Fixed bug#[12696](https://bugs.otrs.org/show_bug.cgi?id=12696) - Follow-up: radio buttons were partically overlapped in mobile mode.
- 2017-03-29 Fixed bug#[12704](https://bugs.otrs.org/show_bug.cgi?id=12704)(PR#1664) - Ticket age values in statistic export is in seconds (not human readable). Thanks to S7!
- 2017-03-28 Added option to display number of all customer tickets in AgentTicketZoom.
- 2017-03-28 Fixed bug#[12696](https://bugs.otrs.org/show_bug.cgi?id=12696) - Missing save button from personal preferences in mobile mode.
- 2017-03-24 Modernized address book. It is now possible to search for all configured custom user and customer fields.
- 2017-03-21 Fixed bug#[12188](https://bugs.otrs.org/show_bug.cgi?id=12188)(PR#1661) - Dashboard stats do not refresh automatically. Thanks to S7!
- 2017-03-18 (PR#1550) Added possibility to prevent return of attachments content in Generic Interface TicketGet operation and added FileID, thanks to Esteban Marín
- 2017-03-18 Changed TicketSearch GenericInterface operation dynamic fields API parameters.
- 2017-03-18 Fixed bug#[12655](https://bugs.otrs.org/show_bug.cgi?id=12655) - Invalid WSDL for TicketSearch operation.
- 2017-03-17 Use the configured product name in messages and other places instead of hardcoded "OTRS".
- 2017-03-10 Fixed bug#[12477](https://bugs.otrs.org/show_bug.cgi?id=12477) - Untranslated string in 7 days statistic.
- 2017-03-09 Implemented new System Configuration mechanism.
- 2017-03-08 Fixed bug#[12502](https://bugs.otrs.org/show_bug.cgi?id=12502) - Agent gets "Session invalid" if large group names are used.
- 2017-03-06 Merged FAO OTRSAppointmentCalendar.
- 2017-02-17 Fixed bug#[8853](https://bugs.otrs.org/show_bug.cgi?id=8853) - Hardcoded Priority and State in bin/otrs.FillDB.pl.
- 2017-02-17 Add support for setting owner and responsible via filter also for follow-ups, thanks to Renée Bäcker.
- 2017-01-20 Added command to list configured queues, thanks to Martin Burggraf.
- 2017-01-13 Blinking mechanism for queues is now disabled by default (can be enabled using Ticket::Frontend::AgentTicketQueue###Blink).
- 2016-12-19 Added the posibility to filter content of the CCI Dashboard Widget.
- 2016-12-08 Updated CPAN module YAML to version 1.20.
- 2016-11-25 (PR#1124) Added new SysConfig setting 'Daemon::Log::RotationType' to use internal or external log file rotation mechanism, thanks to Pawel Boguslawski.
- 2016-11-21 Redesigned admin overview screen; add items as favourite by hovering over it and clicking the star icon; switch between grid and listview by clicking the icon on the top right.
- 2016-11-04 Make it possible to search for emtpy dynamic fields via the TicketSearch API, thanks to Rolf Schmidt and Moritz Lenz.
- 2016-11-02 Added sort criteria to TicketSearch call in PendingCheck console command. Thanks to Torsten Thau.
- 2016-10-31 Removed default queue group restriction from TicketQueueOverview dashlet.
- 2016-10-28 Fixed bug#[12374](https://bugs.otrs.org/show_bug.cgi?id=12374) - ticket deleting on postgresql is slow.
- 2016-10-26 Updated translations, thanks to all translators.
- 2016-10-21 Fixed bug#[12285](http://bugs.otrs.org/show_bug.cgi?id=12285) - Invalid customer user still receive admin notification.
- 2016-10-20 Simplified the way how fontawesome is being integrated to ease future updates and updated to 4.6.3.
- 2016-09-21 Fixed bug#[12065](http://bugs.otrs.org/show_bug.cgi?id=12065) - queue and state not mandatory.
- 2016-09-12 Fixed bug#[11365](http://bugs.otrs.org/show_bug.cgi?id=11365) - ACLs editor shows actions where ACLs does not apply.
- 2016-09-08 Made possible to define ServiceIDs and SLAIDs as default shown ticket search attributes, thanks to Paweł Bogusławski.
- 2016-09-08 Fixed status passing and redundant TicketGet calls, thanks to Paweł Bogusławski.
- 2016-09-08 Fixed bug#[5420](http://bugs.otrs.org/show_bug.cgi?id=5420) - Email received with many recipients or large 'From' can't be created in OTRS.
- 2016-09-07 Fixed empty attachment links and file size formatting, thanks to Paweł Bogusławski.
- 2016-08-25 Added possibility to send encrypted emails to multiple recipients.
- 2016-06-07 Added index for searching dynamic field text values.
- 2016-08-18 Added per-address email loop protection setting (PostmasterMaxEmailsPerAddress), thanks to Moritz Lenz.
- 2016-08-12 Fixed bug#[12229](http://bugs.otrs.org/show_bug.cgi?id=12229) - Queue is not selectable if the name contains "<" or ">" characters.
- 2015-08-01 Updated CPAN module CGI to version 4.32.
- 2016-07-26 Added a new postmaster filter to decrypt and handle encrypted mails.
- 2016-07-18 Fixed bug#[7860](http://bugs.otrs.org/show_bug.cgi?id=7860) - AgentTicketSearch and Statistics are missing TicketPending option.
- 2016-07-13 Added a javascript templating mechanism. Use Core.Template.Render() to fill given templates from either files or strings with data.
- 2016-06-24 Improved TicketSearch() to return error on a search for inexistent dynamic fields instead of ignoring them, thanks to Moritz Lenz.
- 2016-06-06 Added checks for length of words in search terms when using search index/StaticDB backend.
- 2016-06-06 Fixed bug#[12020](http://bugs.otrs.org/show_bug.cgi?id=12020) - Option CaseSensitive has no impact on external customer database.
- 2016-06-03 Improved default procmail config (disabled comsat and added postmaster pipe waiting), thanks to Pawel Boguslawski.
- 2016-06-03 Speed up TicketNewMessageUpdate, thanks to Moritz Lenz.
- 2016-06-03 Make it possible to re-enable auto responses from Postmaster filters by setting X-OTRS-Loop to no/false, thanks to Pawel Boguslawski.
- 2016-06-03 Make it possible to configure which ticket state types to show striked trhough in the link table, thanks to Renée Bäcker.
- 2016-06-03 Improved web upload cache performance, thanks to Pawel Boguslawski.
- 2016-06-03 Added an interactive OTRS API shell (Dev::Tools::Shell, aka REPL), special thanks to Thorsten Eckel.
- 2016-06-03 Added dynamic field support for customer users and companies. To set it up: 1) Add dynamic fields for the new types (via AdminDynamicField). 2) Extend the CustomerUser and CustomerCompany mapping with the dynamic fields. See example mappings in Kernel::Config::Defaults.
- 2016-05-04 Added the possiblity to configure the responsible field as mandatory (enabled by default for AgentTicketResponsible, if responsible feature is enabled), thanks to S7.
- 2016-04-29 Reduced error log noise by reducing the log level of less important messages, thanks to Pawel Boguslawski.
- 2016-04-29 Fixed parsing CSV data with quoted values containing newlines, thanks to Pawel Boguslawski.
- 2016-04-29 Added support for real time zones like Europe/Berlin. Dropped support for time offsets like +2.
- 2016-04-26 Added possibility to push custom data directly from Perl code to JavaScript without having to embed it into templates.
- 2016-04-26 Added possibility to translate strings directly in JavaScript files.
- 2016-04-22 Added possibility to set the ticket title in Postmaster filters, thanks to Renée Bäcker.
- 2016-04-15 Added possibility to use multiple named captures in Postmaster filters, thanks to Renée Bäcker.
- 2016-04-08 Removed dummy 'Reply All' and 'Forward' options to align with 'Reply' select, thanks to Nils Leideck.
- 2016-04-01 Fixed dropdown for CustomerTicketOverview.
- 2016-04-01 Changed reply template selection to not include -Reply- anymore but a label instead, thanks to Nils Leideck.
- 2016-03-29 Added possibility to configure default headers for outgoing emails (Sendmail::DefaultHeaders), thanks to Renée Bäcker.
- 2016-03-04 Fixed bug#[11787](http://bugs.otrs.org/show_bug.cgi?id=11787) - No Ticket::StateAfterPending found with manual state update.
- 2016-03-03 Fixed bug#[7542](http://bugs.otrs.org/show_bug.cgi?id=7542) - Results of HistoryTicketStatusGet() are slightly wrong (and don't take time zones into account)
- 2016-03-03 Fixed bug#[11872](http://bugs.otrs.org/show_bug.cgi?id=11872) - TicketGet function returns SolutionTime variable.
- 2016-03-03 Fixed bug#[8631](http://bugs.otrs.org/show_bug.cgi?id=8631) - "ghost" tickets after merge.
- 2016-03-02 Fixed bug#[8313](http://bugs.otrs.org/show_bug.cgi?id=8313) - No such package: package-x.x.x message in package installation.
- 2016-03-02 Fixed bug#[8055](http://bugs.otrs.org/show_bug.cgi?id=8055) - Disable Add/Edit customers when usign LDAP.
- 2016-03-01 Updated CPAN module Net::SSLGlue to version 1.055.
- 2016-03-01 Fixed bug#[11858](http://bugs.otrs.org/show_bug.cgi?id=11858) - Queues can just choose between 50 Calendar.
- 2016-02-19 Fixed bug#[11468](http://bugs.otrs.org/show_bug.cgi?id=11468) - Using SVG images for Agent and Customer logo requires additional CSS.
- 2016-02-19 Added dynamic filter fields to several admin frontends, thanks to Nils Leideck.
- 2016-02-19 Fixed bug#[8298](http://bugs.otrs.org/show_bug.cgi?id=8298) - Made use of "Submit" and "Save" buttons more consistent, thanks to Niels Dimmers.
- 2016-02-18 Drop deprecated unused ObjectLockState package and gi_object_lock_state table.
- 2016-02-16 Added possibility to create non-singleton objects to the ObjectManager via Create().
- 2016-02-16 Add support for JSON pretty print, thanks to Renée Bäcker.
- 2016-02-05 Removed deprecated methods CustomerUserList() and GetTableData() (S7).
- 2016-02-04 Modularized AgentTicketZoom, thanks to Moritz Lenz. It is now possible to add own widgets in the ticket zoom.
- 2015-12-16 Fixed bug#[6333](http://bugs.otrs.org/show_bug.cgi?id=6333) - Ticket merging does not work with customized state name.
- 2015-12-15 Fixed bug#[8653](http://bugs.otrs.org/show_bug.cgi?id=8653) - Sysconfig option ComposeExcludeCCRecipients for AgentTicketCompose is obsolete.
- 2015-11-27 Added possibility to restrict Zoom and Print screens in the customer interface by using ACLs. Thanks to Sanjin Vik @ s7design.
- 2015-11-27 Improved Generic Agent performance at deleting old execution times. Thanks to Moritz Lenz @ noris networks.
- 2015-11-27 Improved command Maint::Ticket::InvalidUserCleanup. It can now now both unlock tickets of invalid users and also (optionally) change their state to make sure they will not be overlooked. Thanks to Moritz Lenz @ noris networks.
# 5.0.24 2017-11-21
- 2017-12-26 Fixed bug#[13002](https://bugs.otrs.org/show_bug.cgi?id=13002) - Deep recursion error when notification is triggered for HistoryAdd event.
- 2017-11-03 Fixed bug#[11165](https://bugs.otrs.org/show_bug.cgi?id=11165) - Agent list for Owner and Responsible fields in bulk screen is different.
- 2017-11-03 Fixed bug#[13130](https://bugs.otrs.org/show_bug.cgi?id=13130) - Broken From-Header in auto response.
- 2017-10-27 Fixed bug#[13241](https://bugs.otrs.org/show_bug.cgi?id=13241) - Index for fulltext search not created when body empty or contains only stopwords.
- 2017-10-27 Fixed bug#[13142](https://bugs.otrs.org/show_bug.cgi?id=13142) - Error The given param 'QueueIDs' is invalid or an empty array reference!.
- 2017-10-27 Fixed bug#[13162](https://bugs.otrs.org/show_bug.cgi?id=13162) - In the settings of Agent's personal profile drop down field of "Screen after new ticket" view is in English.
- 2017-10-27 Fixed bug#[13222](https://bugs.otrs.org/show_bug.cgi?id=13222) - Missing QueueID in AgentTicketPhone causes ACL error during the creation of a ticket.
- 2017-10-26 Fixed bug#[13212](https://bugs.otrs.org/show_bug.cgi?id=13212) - Queue filter in dashboard not working for "Tickets in My Queues".
- 2017-10-26 Fixed bug#[13244](https://bugs.otrs.org/show_bug.cgi?id=13244) - Visibility issues when hovering over "No data found." row.
- 2017-10-24 Fixed bug#[12832](https://bugs.otrs.org/show_bug.cgi?id=12832) - Sort options for SOAP will not be saved.
- 2017-10-20 Fixed bug#[11208](https://bugs.otrs.org/show_bug.cgi?id=11208) - OTRS installer.pl does not allow installing on MyISAM MySQL.
- 2017-10-16 Fixed bug#[13032](https://bugs.otrs.org/show_bug.cgi?id=13032) - Search window closes on outside click.
- 2017-10-13 Fixed bug#[13092](https://bugs.otrs.org/show_bug.cgi?id=13092) - ChangeTime of target ticket not updated on ticket merge.
- 2017-10-13 Fixed bug#[13204](https://bugs.otrs.org/show_bug.cgi?id=13204) - Error when copying ACL.
- 2017-10-11 Fixed bug#[12957](https://bugs.otrs.org/show_bug.cgi?id=12957) - SMTPS and SMTPTLS sending mail doesn't work on Ubuntu Server 16.04.2 LTS.
- 2017-10-09 Fixed bug#[13205](https://bugs.otrs.org/show_bug.cgi?id=13205)(PR#1849) - No TreeView Queue selection in AgentTicketActionCommon after AjaxUpdate, thanks to Thorsten Eckel.
- 2017-09-28 Fixed bug#[13100](https://bugs.otrs.org/show_bug.cgi?id=13100) - Ticket move action in ticket overview screens is not modernized.
- 2017-09-25 Fixed bug#[13152](https://bugs.otrs.org/show_bug.cgi?id=13152) - TicketCreate log entry if Service is used for unknown customer.
- 2017-09-25 Fixed bug#[12868](https://bugs.otrs.org/show_bug.cgi?id=12868) - SysConfig does not show overridden settings as readonly.
- 2017-09-21 Fixed bug#[12858](https://bugs.otrs.org/show_bug.cgi?id=12858) - Daemon duplicate task identifiers.
- 2017-09-21 Fixed bug#[13033](https://bugs.otrs.org/show_bug.cgi?id=13033) - Postmaster Filter Area - unused space - usability is bad.
- 2017-09-19 Fixed bug#[13151](https://bugs.otrs.org/show_bug.cgi?id=13151) - Can't switch between mobil and desktop mode when Secure::DisableBanner.
- 2017-09-14 Fixed bug#[13086](https://bugs.otrs.org/show_bug.cgi?id=13086) - Owner is resetted in AgentTicketFreeText if moved to another queue.
#5.0.23 2017-09-19
- 2017-09-13 Fixed bug#[13088](https://bugs.otrs.org/show_bug.cgi?id=13088) - EscalationTime shows in seconds in CSV export.
- 2017-09-13 Fixed bug#[13035](https://bugs.otrs.org/show_bug.cgi?id=13075) - OTRS notification option for OTRS Business Solution™ Feature are shown in the free.
- 2017-09-06 Fixed bug#[12569](https://bugs.otrs.org/show_bug.cgi?id=12569) - Missing explanation users (with visual impairments) in the 'Preferences' page.
- 2017-09-05 Fixed bug#[13019](https://bugs.otrs.org/show_bug.cgi?id=13019) - Service translated in AdminSLA overview screen.
- 2017-08-25 Fixed bug#[13075](https://bugs.otrs.org/show_bug.cgi?id=13075) - Short description for "pending time" not shown in D.
- 2017-08-15 Fixed bug#[13052](https://bugs.otrs.org/show_bug.cgi?id=13052) - Explaining text is missing from the New ticket viewon the customer interface in case of mandatory texts.
- 2017-08-15 Fixed bug#[12990](https://bugs.otrs.org/show_bug.cgi?id=12990) - Ticket Menu Module is overlapping.
- 2017-08-14 Added possibility to specify a different directory where the OTRS Daemon creates its PID files by using the new SysConfig setting: 'Daemon::PID::Path'.
- 2017-08-14 Fixed bug#[13054](https://bugs.otrs.org/show_bug.cgi?id=13054) - Daemon reports that is already running when it can't get the lock of the PID file.
- 2017-08-10 Fixed bug#[12971](https://bugs.otrs.org/show_bug.cgi?id=12971) - AgentTicketMove - Queue list on AJAX update does not honor ListType setting.
- 2017-08-09 Fixed bug#[13011](https://bugs.otrs.org/show_bug.cgi?id=13011) - Bad expires value in cookie.
- 2017-08-08 Fixed bug#[11512](https://bugs.otrs.org/show_bug.cgi?id=11512) - ACL Type field restriction on DynamicField change in AgentTicketProcess does not work.
- 2017-08-07 Fixed bug#[13003](https://bugs.otrs.org/show_bug.cgi?id=13003) - Statistic shows Out of Office info in agent name.
- 2017-08-02 Fixed bug#[12871](https://bugs.otrs.org/show_bug.cgi?id=12871) - TicketACL->\_GetChecks fills Param with Ticket values and form ones are lost.
- 2017-07-28 Fixed bug#[12933](https://bugs.otrs.org/show_bug.cgi?id=12933) - Change value for Order by column in report doesn't store.
# 5.0.22 2017-08-01
- 2017-07-27 Updated translations, thanks to all translators.
- 2017-07-27 Decreased the default value for the 'SessionMaxIdleTime' to two hours and fixed session counting to ignore sessions originating from the GenericInterface.
- 2017-07-26 Reverted fix for bug#[11843](https://bugs.otrs.org/show_bug.cgi?id=11843) - Notifications tag CUSTOMER_FROM gets replaced by CUSTOMER_REALNAME.
- 2017-07-20 Fixed bug#[12962](https://bugs.otrs.org/show_bug.cgi?id=12962) - Dynamic fields list values are not update when state is changed in AgentTicketActionCommon.
- 2017-07-20 Fixed bug#[12928](https://bugs.otrs.org/show_bug.cgi?id=12928) - Web Service configuration does not let to delete invalid Operations or Invokers.
- 2017-07-17 Fixed bug#[12913](https://bugs.otrs.org/show_bug.cgi?id=12913) - Articles do not load in IFRAME.
- 2017-07-13 Fixed bug#[12734](https://bugs.otrs.org/show_bug.cgi?id=12734) - Dropdown not considered into TicketSolutionResponseTime Statistic.
# 5.0.21 2017-07-18
- 2017-07-10 Updated translations, thanks to all translators.
- 2017-07-10 Fixed bug#[12918](https://bugs.otrs.org/show_bug.cgi?id=12918) - Wrong ticket escalation solution time notification.
- 2017-07-10 Fixed bug#[12930](https://bugs.otrs.org/show_bug.cgi?id=12930) - Dynamic field headers are not translated in Small overview.
- 2017-07-10 Fixed bug#[12931](https://bugs.otrs.org/show_bug.cgi?id=12931) - Notification of escalated tickets is not displayed in service view.
- 2017-06-21 Fixed bug#[12881](https://bugs.otrs.org/show_bug.cgi?id=12881) - Cache FileStorable race conditions provokes "Magic number checking on storable string failed" messages.
- 2017-07-08 Updated translations, thanks to all translators.
- 2017-07-07 Fixed bug#[12671](https://bugs.otrs.org/show_bug.cgi?id=12671) - ACL to restrict Status based on InputFields (TicketProperties) not working as expected.
- 2017-07-07 Fixed bug#[12904](https://bugs.otrs.org/show_bug.cgi?id=12904) - Ticket::Frontend::CustomerSearchAutoComplete used in CustomerTicketProcess but not in SysConfig available.
- 2017-07-06 Reverted fix for bug#[7811](https://bugs.otrs.org/show_bug.cgi?id=7811) - GenericAgent Search produces inconsistent results.
- 2017-07-03 Fixed bug#[12865](https://bugs.otrs.org/show_bug.cgi?id=12865) - Send empty Mail reply without Quote.
- 2017-07-03 Fixed bug#[12891](https://bugs.otrs.org/show_bug.cgi?id=12891) - Article Forward creates a wrong Time Stamp in Mail View.
- 2017-06-30 Fixed bug#[12883](https://bugs.otrs.org/show_bug.cgi?id=12883) - From parameter in URL for preallocation of customer not working if customer user name is contained in customer ID.
- 2017-06-27 Fixed bug#[12108](https://bugs.otrs.org/show_bug.cgi?id=12108) - Kernel::System::EmailParser not fully functional in Entity-Mode.
- 2017-06-27 Fixed bug#[10683](https://bugs.otrs.org/show_bug.cgi?id=10683) - Custom column order in dashboard gets mixed after changing the "shown tickets" value.
- 2017-06-26 Fixed bug#[12560](https://bugs.otrs.org/show_bug.cgi?id=12560) - Search DynamicField or Condition.
- 2017-06-26 Fixed bug#[9731](https://bugs.otrs.org/show_bug.cgi?id=9731) - Reply screen uses only email instead of full customer details.
- 2017-06-23 Fixed bug#[12850](https://bugs.otrs.org/show_bug.cgi?id=12850) - Pre-Selection for processes directly in the URL doesn't work any longer.
- 2017-06-16 Fixed byg#[12892](https://bugs.otrs.org/show_bug.cgi?id=12892) - CreatedBy-User: No real name in overview.
- 2017-06-15 Fixed bug#[12703](https://bugs.otrs.org/show_bug.cgi?id=12703) - dynamic list and dynamic matrix interpret agent/user Userfirstname.
- 2017-06-15 Fixed bug#[12829](https://bugs.otrs.org/show_bug.cgi?id=12829) - Scheduler Daemon sends mail account password in plain text via E-mail.
- 2017-06-15 Follow-up fix for bug#[12090](http://bugs.otrs.org/show_bug.cgi?id=12090) - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
- 2017-06-15 Fixed bug#[12885](https://bugs.otrs.org/show_bug.cgi?id=12885) - Customer User search shows always only one result.
- 2017-06-15 Follow-up fix for bug#[11843](https://bugs.otrs.org/show_bug.cgi?id=11843) - Notifications tag CUSTOMER_FROM gets replaced by CUSTOMER_REALNAME.
- 2017-06-14 Fixed bug#[11843](https://bugs.otrs.org/show_bug.cgi?id=11843) - Notifications tag CUSTOMER_FROM gets replaced by CUSTOMER_REALNAME. Thanks to S7.
- 2017-06-14 Follow-up fix for bug#[11513](https://bugs.otrs.org/show_bug.cgi?id=11513) - Out of Office is missing in owner dropdown.
- 2017-06-14 Fixed bug#[12781](https://bugs.otrs.org/show_bug.cgi?id=12781) - AdminCustomerCompany allows only one customer company backend.
- 2017-06-14 Fixed bug#[12742](https://bugs.otrs.org/show_bug.cgi?id=12742) - IE 11: magnifying glass isn't visible.
- 2017-06-13 Fixed bug#[12890](https://bugs.otrs.org/show_bug.cgi?id=12890) - Mask New Mail Ticket - signature frame require login.
- 2017-06-13 Fixed bug#[12854](https://bugs.otrs.org/show_bug.cgi?id=12854) - ACL Editor shows wrong values.
- 2017-06-12 Fixed bug#[12824](https://bugs.otrs.org/show_bug.cgi?id=12824) - AjaxErrorDialog visible when printing Ticket via Browser.
- 2017-06-12 Fixed bug#[12808](https://bugs.otrs.org/show_bug.cgi?id=12808) - Wrong counting in Dashlets for "Ticket in My Queues".
- 2017-06-09 Fixed bug#[12816](https://bugs.otrs.org/show_bug.cgi?id=12816) - GI Ticket operations require time value for Dynamic Fields of type "Date".
- 2017-06-09 Fixed bug#[11212](https://bugs.otrs.org/show_bug.cgi?id=11212) - Validity of customer company has no impact in CIC search.
- 2017-06-08 Removed the config option 'SessionActiveTime' and use from now the 'SessionMaxIdleTime' for the session limit.
- 2017-06-08 Fixed bug#[10681](https://bugs.otrs.org/show_bug.cgi?id=10681) - Dynamic Field Creation Default Field Order Error.
- 2017-06-07 Fixed bug#[12752](https://bugs.otrs.org/show_bug.cgi?id=12752) - Regular expression for dynamic field also affects search.
- 2017-06-05 Fixed bug#[12835](https://bugs.otrs.org/show_bug.cgi?id=12835) - Wrong Event in History - ProcessManagement Article Field.
- 2017-06-01 Fixed bug#[12862](https://bugs.otrs.org/show_bug.cgi?id=12862) - Queues don't update when ACL triggers.
- 2017-06-01 Follow-up fix for bug#[10691](https://bugs.otrs.org/show_bug.cgi?id=10691) - No CustomerID shown after TicketCreate (for unknown customers): activate new config setting `PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers` by default, restoring old default behaviour on incoming mails with unknown customers.
# 5.0.20 2017-06-06
- 2017-05-31 Updated translations, thanks to all translators.
- 2017-05-31 Improved SecureMode detection in Installer.
- 2017-05-31 Fixed bug#[12765](https://bugs.otrs.org/show_bug.cgi?id=12765) - Show page buttons of dynamic fields are not displayed in mobile view.
- 2017-05-30 Masked passwords in Kernel/Config.pm and in files located in Kernel/Config/Files during SupportBundle create.
- 2017-05-30 Fixed bug#[12740](https://bugs.otrs.org/show_bug.cgi?id=12740) - Notification to customer of the ticket is send more than once.
- 2017-05-30 Fixed bug#[12819](https://bugs.otrs.org/show_bug.cgi?id=12819) - Unable to select queue if it contains two spaces.
- 2017-05-30 Fixed bug#[12855](https://bugs.otrs.org/show_bug.cgi?id=12855) - Webservice HTTPBasicAuth User and Password Field are not escaped correct.
- 2017-05-29 Fixed bug#[12735](https://bugs.otrs.org/show_bug.cgi?id=12735) - OTRS console does not allow adding of sub services when their name exists as a service.
- 2017-05-29 Fixed bug#[12838](https://bugs.otrs.org/show_bug.cgi?id=12838) - Typo in SysConfig Frontend::NavBarModule###7-AgentTicketService.
- 2017-05-29 Fixed bug#[12762](https://bugs.otrs.org/show_bug.cgi?id=12762) - Missing information in the process ticket (follow up Bug 12443).
- 2017-05-26 Fixed bug#[12482](https://bugs.otrs.org/show_bug.cgi?id=12482) - Show link URL of DF doesn't work in CustomerTicketZoom.
- 2017-05-26 Fixed bug#[12853](https://bugs.otrs.org/show_bug.cgi?id=12853) - Notification tags like OTRS_CUSTOMER_DATA_* not working in AgentTicketEmail signature field.
- 2017-05-26 Fixed bug#[12849](https://bugs.otrs.org/show_bug.cgi?id=12849) - Default entry sorting broken for e.g. AgentTicketPhone if 'Ticket::Frontend::ListType' set to 'list'.
- 2017-05-23 Fixed bug#[12797](https://bugs.otrs.org/show_bug.cgi?id=12797) - Unknown Customer is not displayed in a Process Dialog.
- 2017-05-19 Fixed bug#[12801](https://bugs.otrs.org/show_bug.cgi?id=12801) - Set Role validity state to invalid, doesn't effect permissions.
- 2017-05-19 Follow-up fix for bug#[12701](https://bugs.otrs.org/show_bug.cgi?id=12701) - Default values of "Owner" and "Responsible" fields placed in the activity dialogs in the process tickets cannot be settled.
- 2017-05-19 Fixed bug#[12834](https://bugs.otrs.org/show_bug.cgi?id=12834) - NotificationTag of a Date field displays a time-stamp "00:00".
- 2017-05-17 Fixed bug#[12749](https://bugs.otrs.org/show_bug.cgi?id=12749) - Logo doesn't scale well on mobile view.
- 2017-05-17 Fixed bug#[12743](https://bugs.otrs.org/show_bug.cgi?id=12743) - ACLs with ticket conditions are not matching on process list in AgentTicketProcess.
- 2017-05-17 Fixed bug#[12832](https://bugs.otrs.org/show_bug.cgi?id=12832) - Sort options for SOAP will not be saved.
- 2017-05-12 Fixed bug#[12796](https://bugs.otrs.org/show_bug.cgi?id=12796) - GenericInterface only works with FastCGI for GET requests.
- 2017-05-11 Fixed bug#[12216](https://bugs.otrs.org/show_bug.cgi?id=12216) - Inconsistent behaviour in pop-ups which lock tickets.
- 2017-05-11 Fixed bug#[12809](https://bugs.otrs.org/show_bug.cgi?id=12809) - Unable to select queue if queue comment is empty (with modified Ticket::Frontend::NewQueueSelectionString).
- 2017-05-11 Fixed bug#[11066](https://bugs.otrs.org/show_bug.cgi?id=11066) - Can only spell check everything or nothing.
- 2017-05-11 Fixed bug#[10685](https://bugs.otrs.org/show_bug.cgi?id=10685) - Removing an agent's access to a ticket while he is viewing the ticket leads to interface issues on the agent's side.
- 2017-05-10 Fixed bug#[10569](https://bugs.otrs.org/show_bug.cgi?id=10569) - DynamicField of type date resets after ticket split.
- 2017-05-10 Fixed bug#[7913](https://bugs.otrs.org/show_bug.cgi?id=7913) - Incorrect parsing of Content-Type with additional attributes.
- 2017-05-10 Fixed bug#[6144](https://bugs.otrs.org/show_bug.cgi?id=6144) - Invaild System Email Address Problem.
- 2017-05-09 Fixed bug#[12498](https://bugs.otrs.org/show_bug.cgi?id=12498) - An invalid date used in a search attribute returns a wrong result.
- 2017-05-09 Fixed bug#[12613](https://bugs.otrs.org/show_bug.cgi?id=12613) - Accents are missing from accented letters.
- 2017-05-09 Fixed bug#[12086](https://bugs.otrs.org/show_bug.cgi?id=12086) - Labels overflows for some languages.
- 2017-05-09 Fixed bug#[4424](http://bugs.otrs.org/show_bug.cgi?id=4424) - Package Manager rebuild() creates invalid XML packages.
- 2017-05-09 Fixed bug#[8249](http://bugs.otrs.org/show_bug.cgi?id=8249) - System addresses should be unique.
- 2017-05-09 Fixed bug#[12417](https://bugs.otrs.org/show_bug.cgi?id=12417) - Missing CustomerCompanyName column from LinkObject.
- 2017-05-09 Fixed bug#[9972](https://bugs.otrs.org/show_bug.cgi?id=9972) - Spelling check unit test is not working correctly.
- 2017-05-09 Fixed bug#[12086](https://bugs.otrs.org/show_bug.cgi?id=12086) - Labels overflows for some languages.
- 2017-05-09 Fixed bug#[12697](https://bugs.otrs.org/show_bug.cgi?id=12697) - Ticket menu in customer interface doesn't expand on touchscreen devices.
- 2017-05-09 Updated UnitTest DynamicFieldFromCustomerUser with new scenarios (bug#12587).
- 2017-05-09 Fixed bug#[12389](https://bugs.otrs.org/show_bug.cgi?id=12389) - Attachments with alias charsets are not properly processed in GenericInterface.
- 2017-05-08 Fixed bug#[6751](http://bugs.otrs.org/show_bug.cgi?id=6751) - Problem if service name gets to long, or if service has too many subservices.
- 2017-05-08 Fixed bug#[12286](https://bugs.otrs.org/show_bug.cgi?id=12286) - Article body with non-allowed characters breaks SOAP response.
- 2017-05-08 Fixed bug#[12193](https://bugs.otrs.org/show_bug.cgi?id=12193) - Article never decrypted when StoreDecryptedData set to no.
- 2017-05-08 Fixed bug#[12347](https://bugs.otrs.org/show_bug.cgi?id=12347) - Error message "No such TicketID" on ticket delete.
- 2017-05-08 Fixed bug#[11508](https://bugs.otrs.org/show_bug.cgi?id=11508) - Change Date has a confussing label in the ticket list statistic result.
- 2017-05-05 Fixed bug#[12791](https://bugs.otrs.org/show_bug.cgi?id=12791) - ArticleSend Documentation is incorrect.
# 5.0.19 2017-05-09
- 2017-05-10 Fixed bug#[12572](https://bugs.otrs.org/show_bug.cgi?id=12572) - Non-process tickets generate error messages in the syslog if process data are allowed to be displayed.
- 2017-05-04 Updated translations, thanks to all translators.
- 2017-05-03 Fixed bug#[12803](https://bugs.otrs.org/show_bug.cgi?id=12803) - TranslationsUpdate console command does not consider strings from var/packagesetup folder.
- 2017-05-03 Added a web timeout config option for the support data collection and suppress the log message, if the internal web request for the support data collection doesn't work.
- 2017-05-02 Updated translations, thanks to all translators.
- 2017-04-28 Fixed bug#[10556](https://bugs.otrs.org/show_bug.cgi?id=10556)(PR#1737) - Missing library used in IMAP authentication mechanism. Thanks to S7!
- 2017-04-28 Fixed bug#[12784](https://bugs.otrs.org/show_bug.cgi?id=12784)(PR#1738) - Webservice Debugger shows no Entry. Thanks to S7!
- 2017-04-27 Updated translations, thanks to all translators.
- 2017-04-26 Fixed bug#[12783](https://bugs.otrs.org/show_bug.cgi?id=12783) - Display of Dynamic Field Date/Time values changed.
- 2017-04-20 Fixed bug#[12773](https://bugs.otrs.org/show_bug.cgi?id=12773) - In case of big screen resolution the Subject field is too long.
- 2017-04-19 Fixed bug#[12736](https://bugs.otrs.org/show_bug.cgi?id=12736)(PR#1709) - Malformed pgp-signed multipart mail can cause error in PGP.pm. Thanks to Michael and S7!
- 2017-04-13 Fixed bug#[7811](https://bugs.otrs.org/show_bug.cgi?id=7811)(PR#1710) - GenericAgent Search produces inconsistent results. Thanks to S7!
- 2017-04-13 Fixed bug#[12649](https://bugs.otrs.org/show_bug.cgi?id=12649)(PR#1669) - The long and short description of the process ticket are not displayed at the first activity. Thanks to S7!
- 2017-04-13 Fixed bug#[12681](https://bugs.otrs.org/show_bug.cgi?id=12681)(PR#1647) - In agent ticket search, profile field is not modernise. Thanks to S7!
- 2017-04-12 Fixed bug#[12714](https://bugs.otrs.org/show_bug.cgi?id=12714)(PR#1674) - In dynamic matrix statistics preview x-axis is not sorted. Thanks to S7!
- 2017-04-12 Fixed bug#[12744](https://bugs.otrs.org/show_bug.cgi?id=12744)(PR#1704) - Responsible Filter in Queue View does not work. Thanks to S7!
- 2017-04-10 Fixed bug#[12764](https://bugs.otrs.org/show_bug.cgi?id=12764) - Database function SQLProcessor() modifies given parameter data.
- 2017-04-07 Fixed bug#[12761](https://bugs.otrs.org/show_bug.cgi?id=12761) - Cache values can be modified from the outside in function XMLParse().
- 2017-04-07 Fixed bug#[9723](https://bugs.otrs.org/show_bug.cgi?id=9723) - TicketAccountedTime stat does not run on Oracle with many tickets.
- 2017-04-05 Fixed bug#[12753](https://bugs.otrs.org/show_bug.cgi?id=12753) - Function "SystemDataGroupGet" has problems with empty values in oracle.
- 2017-04-04 Fixed bug#[12627](https://bugs.otrs.org/show_bug.cgi?id=12627) - ACL value with brackets is not shown in ACL Editor.
- 2017-04-04 Follow-up fix for bug#[12334](https://bugs.otrs.org/show_bug.cgi?id=12334) - Net::SSLGlue issues warnings on modern systems.
- 2017-04-04 Fixed bug#[12746](https://bugs.otrs.org/show_bug.cgi?id=12746) - ACL ignores checks on dynamic fields.
- 2017-04-03 Fixed typo in otrs.Daemon.pl.
- 2017-04-03 Fixed bug#[12725](https://bugs.otrs.org/show_bug.cgi?id=12725) - Tickets link on themselves.
- 2017-03-31 Follow-up fix: Activity dialog doesn't check process status before submit (bug#12443), thanks to Balázs Úr.
- 2017-03-31 Fixed bug#[12680](https://bugs.otrs.org/show_bug.cgi?id=12680) - Templates are not loaded in several views in mobile browsers.
- 2017-03-31 Fixed bug#[12603](https://bugs.otrs.org/show_bug.cgi?id=12603) - The notification during the import of a process appears in English.
- 2017-03-31 Fixed bug#[12604](https://bugs.otrs.org/show_bug.cgi?id=12604) - Creating new Customer-User in case the given user already exists, the error message appears in English.
- 2017-03-30 Fixed bug#[11958](https://bugs.otrs.org/show_bug.cgi?id=11958) - "http://" or "ftp://" may be added to hostnames in filtered text.
- 2017-03-28 Fixed bug#[12720](https://bugs.otrs.org/show_bug.cgi?id=12720)(PR#1676) - Settings window of Complex LinkObject is not translated. Thanks to S7!
- 2017-03-26 Fixed bug#[12650](https://bugs.otrs.org/show_bug.cgi?id=12650)(PR#1636) - SendCustomerNotification does not respect newly assigned mail address. Thanks to S7!
- 2017-03-24 Updated translations, thanks to all translators.
- 2017-03-24 Fixed bug#[12719](https://bugs.otrs.org/show_bug.cgi?id=12719)(PR#1671) - The result of SQL box displays the unique column headers not with the right character encoding. Thanks to S7!
- 2017-03-24 Fixed bug#[12614](http://bugs.otrs.org/show_bug.cgi?id=12614) - PopUpAction doesn't work on the Create phone Ticket or Create e-mail ticket widgets.
- 2017-03-24 Fixed bug#[12718](https://bugs.otrs.org/show_bug.cgi?id=12718)(PR#1668) - There is no check for the similar names when creating a mail filter. Thanks to S7!
- 2017-03-24 Fixed bug#[12703](https://bugs.otrs.org/show_bug.cgi?id=12703)(PR#1663) - dynamic list and dynamic matrix interpret agent/user Userfirstname. Thanks to S7!
- 2017-03-23 Fixed bug#[12723](https://bugs.otrs.org/show_bug.cgi?id=12723) - TicketNumber generators uses TicketCheckNumber() in a wrong way.
- 2017-03-23 Fixed bug#[12701](https://bugs.otrs.org/show_bug.cgi?id=12701)(PR#1666) - Default values of "Owner" and "Responsible" fields placed in the activity dialogs in the process tickets cannot be settled. Thanks to S7!
- 2017-03-23 Fixed bug#[12702](https://bugs.otrs.org/show_bug.cgi?id=12702) - TicketTypeUpdate not seen in Ticket history.
# 5.0.18 2017-03-28
- 2017-03-22 Updated translations, thanks to all translators.
- 2017-03-22 Fixed bug#[12716](https://bugs.otrs.org/show_bug.cgi?id=12716)(PR#1667) - Activity dialog causes an Error in customer interface. Thanks to S7!
- 2017-03-20 Fixed bug#[12684](https://bugs.otrs.org/show_bug.cgi?id=12684)(PR#1649) - The format buttons are missing from the stacked area chart on the dashboard if the language is not English. Thanks to S7!
- 2017-03-17 Fixed bug#[12683](https://bugs.otrs.org/show_bug.cgi?id=12683)(PR#1651) - There is a difference between key and content display in the Events Ticket Calendar. Thanks to S7!
- 2017-03-17 Fixed bug#[12695](https://bugs.otrs.org/show_bug.cgi?id=12695)(PR#1657) - Collapse/Expand event does not work after submit table configuration (e.g. Linked) in AgentTicketZoom. Thanks to S7!
- 2017-03-17 Fixed bug#[12611](https://bugs.otrs.org/show_bug.cgi?id=12611)(PR#1656) - Dropdown fields in large overview not modernized. Thanks to S7!
- 2017-03-17 Fixed bug#[12382](https://bugs.otrs.org/show_bug.cgi?id=12382) - TicketSolutionResponseTime and TicketAccountedTime do not appear in Dynamic Metric but incorrectly in Dynamic List.
- 2017-03-14 Fixed: Net::SSLGlue issues warnings on modern systems.
- 2017-03-14 Fixed bug#[12676](https://bugs.otrs.org/show_bug.cgi?id=12676)(PR#1645) - Ticket delete slows exponentially with dynamic fields. Thanks to S7!
- 2017-03-14 Improved backpup.pl to really only dump the database if -t dbonly is specified.
- 2017-03-13 Fixed bug#[12571](https://bugs.otrs.org/show_bug.cgi?id=12571) - Missing column descriptions in External backends.
- 2017-03-13 Fixed bug#[12679](https://bugs.otrs.org/show_bug.cgi?id=12679)(PR#1644) - Customer Menu can be clicked through in a certain instance. Thanks to S7!
- 2017-03-13 Fixed bug#[12685](https://bugs.otrs.org/show_bug.cgi?id=12685) - Typos in TicketSearch operation in WSDL.
- 2017-03-10 Fixed bug#[12569](https://bugs.otrs.org/show_bug.cgi?id=12569) - Missing explanation users (with visual impairments) in the 'Preferences' page.
- 2017-03-10 Fixed bug#[12602](https://bugs.otrs.org/show_bug.cgi?id=12602) - The error message during editing the process ticket appears in English.
- 2017-03-10 Fixed bug#[12678](https://bugs.otrs.org/show_bug.cgi?id=12678) - DynamicField Date and DateTime only have the default values for 10 years in past and 1 year in future for the search.
- 2017-03-10 Fixed bug#[12600](https://bugs.otrs.org/show_bug.cgi?id=12600) - The speech bubble (alternative text) is missing for New Article column on the Dashboard widgets.
- 2017-03-10 Fixed bug#[12624](https://bugs.otrs.org/show_bug.cgi?id=12624) - AgentTicketSearch gets broken with very long search templates.
- 2017-03-10 Fixed bug#[12663](https://bugs.otrs.org/show_bug.cgi?id=12663)(PR#1642) - AgentTicketZoom does not jump to first unread article when it's not on the first page. Thanks to S7!
- 2017-03-10 Fixed bug#[12677](https://bugs.otrs.org/show_bug.cgi?id=12677) - OTRS breaks with DBD::mysql 4.042.
- 2017-03-09 Fixed bug#[12669](https://bugs.otrs.org/show_bug.cgi?id=12669)(PR#1641) - ToolBar icon 'Ticket in my Services' is shown without access to tickets. Thanks to S7!
- 2017-03-08 Fixed bug#[12657](https://bugs.otrs.org/show_bug.cgi?id=12657)(PR#1640) - Search result different on DynamicFields if DB is case sensitive. Thanks to S7!
- 2017-03-07 Fixed bug#[12565](https://bugs.otrs.org/show_bug.cgi?id=12565) - The translation is missing in the setting belonging to dynamic fields on the Generic Agent edit view.
- 2017-03-07 Fixed bug#[12661](https://bugs.otrs.org/show_bug.cgi?id=12661)(PR#1639) - In overview views wrong dates are displayed in the Created column. Thanks to S7!
- 2017-03-07 Fixed bug#[12665](https://bugs.otrs.org/show_bug.cgi?id=12665) - The search button in the main navigation is not visible sometimes.
- 2017-03-06 Fixed bug#[12273](https://bugs.otrs.org/show_bug.cgi?id=12273) - ACLs do not work if referencing on DF with value 0.
- 2017-03-03 Follow-up for bug#[12443](https://bugs.otrs.org/show_bug.cgi?id=12443) - Activity dialog doesn't check process status before submit.
- 2017-03-03 Fixed bug#[11880](https://bugs.otrs.org/show_bug.cgi?id=11880) - TicketSolutionResponseTime - No Values when Solution Time it NOT in use.
- 2017-03-03 Fixed bug#[12659](https://bugs.otrs.org/show_bug.cgi?id=12659) - Process editor freezes when "No data found" element is dragged on canvas.
- 2017-03-03 Fixed bug#[12253](https://bugs.otrs.org/show_bug.cgi?id=12253) - Stats per Customer User not possible.
- 2017-03-03 Fixed bug#[12585](https://bugs.otrs.org/show_bug.cgi?id=12585) - Samples are not translated in the search view of text type dynamic field.
- 2017-03-03 Fixed bug#[12554](https://bugs.otrs.org/show_bug.cgi?id=12554) - The change of FirstnameLastnameOrder does not affect QueueView.
- 2017-03-03 Fixed bug#[12648](https://bugs.otrs.org/show_bug.cgi?id=12648) - User cache is beeing deleted every time a user logins and LDAP sync causes a user update.
- 2017-03-02 Fixed bug#[9729](https://bugs.otrs.org/show_bug.cgi?id=9729)(PR#1631) - An article body may be replaced with attachments in AgentTicketZoom. Thanks to S7!
- 2017-03-02 Fixed bug#[4640](https://bugs.otrs.org/show_bug.cgi?id=4640)(PR#1635) - Wrong variable in Auto Responses. Thanks to S7!
- 2017-03-02 Fixed bug#[8657](https://bugs.otrs.org/show_bug.cgi?id=8657)(PR#1634) - PasswordMinSize returns %s instead of minimum size in the AgentPreferences. Thanks to S7!
# 5.0.17 2017-03-07
- 2017-02-27 Updated translations, thanks to all translators.
- 2017-02-24 Fixed bug#[12612](https://bugs.otrs.org/show_bug.cgi?id=12612) - Exchange of the axis and the translations doesn't work in the dashboard statistic widgets.
- 2017-02-24 Fixed bug#[12628](https://bugs.otrs.org/show_bug.cgi?id=12628)(PR#1623) - Sorting of columns in Dashboard-Ticket-Widgets is toggling with every refresh of the widget. Thanks to S7!
- 2017-02-24 Unified the search from text and textarea dynamic fields (bug#12118).
- 2017-02-22 Updated translations, thanks to all translators.
- 2017-02-22 Fixed bug#[12596](https://bugs.otrs.org/show_bug.cgi?id=12596)(PR#1625) - AgentTicketQueue articles are not displayed properly. Thanks to S7!
- 2017-02-18 Fixed bug#[12443](https://bugs.otrs.org/show_bug.cgi?id=12443) - Activity dialog doesn't check process status before submit.
- 2017-02-17 Fixed bug#[12552](https://bugs.otrs.org/show_bug.cgi?id=12552) - Merging Tickets will not move linked objects to target ticket.
- 2017-02-17 Fixed bug#[12573](https://bugs.otrs.org/show_bug.cgi?id=12573) - Permissions are not completely translated.
- 2017-02-17 Follow-up fix for bug#12487: Statistic with a '+' in the CustomerId doesn't work.
- 2017-02-17 Fixed bug#[12595](https://bugs.otrs.org/show_bug.cgi?id=12595) - Not able to search for tickets at customer portal with brackets within login name.
- 2017-02-17 Fixed bug#[12555](https://bugs.otrs.org/show_bug.cgi?id=12555) - Deleting tickets via GenericAgent does not remove tickets completely (immediately?).
- 2017-02-17 Fixed bug#[12564](https://bugs.otrs.org/show_bug.cgi?id=12564) - Values that belong to the checkbox, appear in English in the statistics settings.
- 2017-02-17 Fixed bug#[12620](https://bugs.otrs.org/show_bug.cgi?id=12620) - bug with spec file for SLES 11.
- 2017-02-16 Fixed bug#[12546](https://bugs.otrs.org/show_bug.cgi?id=12546) - SOAP:1007 SRT: Unsupported xstream found: ("HTTP Code 200 : OK").
- 2017-02-14 Added the possibility to configure ticket notification recipients by OTRS-tags (replaced with values from current ticket).
- 2017-02-14 Fixed bug#[12558](https://bugs.otrs.org/show_bug.cgi?id=12558)(PR#1603) - Filtering of "Available Columns" in Allocation List is not working well when columns are changed. Thanks to S7!
- 2017-02-13 Fixed bug#[12606](https://bugs.otrs.org/show_bug.cgi?id=12606) - In LinkObject module the class names are not translated even if they are translated in the language file.
- 2017-02-10 Fixed bug#[12588](https://bugs.otrs.org/show_bug.cgi?id=12588) - Unicode characters crash Postmaster with HTMLUtil.pm error.
- 2017-02-10 Fixed bug#[10918](https://bugs.otrs.org/show_bug.cgi?id=10918) - Reducing available processes by ACLs not possible.
- 2017-02-09 Fixed bug#[12548](https://bugs.otrs.org/show_bug.cgi?id=12548) - In the search menu the examples are delusive.
- 2017-02-08 Follow-up fix for bug#10691: add new config setting PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers to control creation of tickets with unknown customers.
- 2017-02-04 Fixed bug#[12591](https://bugs.otrs.org/show_bug.cgi?id=12591) - Statistic preview for ticket list statistic is very slow in systems with many tickets.
- 2017-02-03 Fixed bug#[12287](https://bugs.otrs.org/show_bug.cgi?id=12287) - Missing date validation for ITSM date and datetime fields.
- 2017-02-03 Fixed bug#[12549](https://bugs.otrs.org/show_bug.cgi?id=12549) - Columns not translated in several widgets and views.
- 2017-02-03 Fixed bug#[12533](https://bugs.otrs.org/show_bug.cgi?id=12533) - Setting a Dynamic Field to = 0 in a activity dialogue does not set the value but deletes it.
- 2017-02-03 Fixed bug#[12577](https://bugs.otrs.org/show_bug.cgi?id=12577)(PR#1606) - Select All Checkboxes in Ticket Overview screens. Thanks to S7!
- 2017-02-01 Fixed bug#[12458](https://bugs.otrs.org/show_bug.cgi?id=12458) - JavaScript events do not work when Customer History is loaded.
- 2017-01-27 Fixed bug#[12559](https://bugs.otrs.org/show_bug.cgi?id=12559) - Moving ticket to disabled queue causes corrupted layout.
- 2017-01-27 Fixed bug#[11902](https://bugs.otrs.org/show_bug.cgi?id=11902) - Stats - TicketSolutionResponseTime does not show any Escalation - First Response Time.
- 2017-01-26 Fixed bug#[12547](https://bugs.otrs.org/show_bug.cgi?id=12547) - System maintenance arranges notes in time order.
- 2017-01-24 Fixed bug#[12529](https://bugs.otrs.org/show_bug.cgi?id=12529) - Notifications break AgentTicketBulk.
- 2017-01-20 Fixed bug#[12528](https://bugs.otrs.org/show_bug.cgi?id=12528) - Problem with dash as value in a modernized form field.
- 2017-01-20 Follow-up fix for bug#[11810](http://bugs.otrs.org/show_bug.cgi?id=11810) - not translated to spanish when answering from AgentTicketZoom screen.
- 2017-01-20 Fixed bug#[4512](https://bugs.otrs.org/show_bug.cgi?id=4512) - HTMLUtils ToAscii forces line breake on fixed line-length 78.
- 2017-01-20 Fixed bug#[12543](https://bugs.otrs.org/show_bug.cgi?id=12543) - Missing header and footer after file upload in CustomerTicketProcess.
- 2017-01-20 Fixed bug#[12536](https://bugs.otrs.org/show_bug.cgi?id=12536) - It's possible for an GenericAgent task to be submitted multiple times and depending on the jobs configuration, lead to a Denial of Service.
- 2017-01-17 Fixed bug#[12481](https://bugs.otrs.org/show_bug.cgi?id=12481) - URLs in Chat are not converted to clickable links.
# 5.0.16 2017-01-24
- 2017-01-16 Updated translations, thanks to all translators.
- 2017-01-13 Fixed bug#[12494](https://bugs.otrs.org/show_bug.cgi?id=12494) - Not able to start chat at AgentTicketZoom and CIC with customer.
- 2017-01-12 Updated translations, thanks to all translators.
- 2017-01-06 Fixed bug#[12523](https://bugs.otrs.org/show_bug.cgi?id=12523) - Can't cache: StatID has no time period, so you can't cache the stat!.
- 2017-01-06 Fixed bug#[12516](https://bugs.otrs.org/show_bug.cgi?id=12516) - Error when next state is not set and state is disabled in AgentTicketPhoneCommon.
- 2017-01-06 Fixed bug#[12421](https://bugs.otrs.org/show_bug.cgi?id=12421) - Wrong out of office state in statistics.
- 2017-01-06 Fixed bug#[12512](https://bugs.otrs.org/show_bug.cgi?id=12512) - https RSS feeds don't use the proxy.
- 2016-12-23 Fixed bug#[12471](https://bugs.otrs.org/show_bug.cgi?id=12471) - out of office time calculation wrong if user time zone differs from OTRS default.
- 2016-12-23 Fixed bug#[10691](https://bugs.otrs.org/show_bug.cgi?id=10691) - No CustomerID shown after TicketCreate (for unknown customers).
- 2016-12-23 Fixed bug#[12480](https://bugs.otrs.org/show_bug.cgi?id=12480) - Bulk function ignores queues <-> agent/role permissions. Thanks to S7 (PR#1590).
- 2016-12-20 Fixed bug#[11197](https://bugs.otrs.org/show_bug.cgi?id=11197) - AJAX Error while being logged in but nothing is done for a while.
- 2016-12-19 Fixed bug#[12501](https://bugs.otrs.org/show_bug.cgi?id=12501) - Mandatoy dyn. multiselect field occur error message in AgentTicketEmailOutbound.
- 2016-12-16 Fixed bug#[12486](https://bugs.otrs.org/show_bug.cgi?id=12486) - Return-path is set to "<>" instead of having SMTP-From identical to Mailheader-From.
- 2016-12-16 Fixed bug#[12435](https://bugs.otrs.org/show_bug.cgi?id=12435) - otrs.Console.pl Maint::Stats::Generate - ISO-8859 encoding.
- 2016-12-16 Improved the support data collection to work without a internal web request.
- 2016-12-16 Follow-up fix for bug#[12040](https://bugs.otrs.org/show_bug.cgi?id=12040) - Emails are incorrectly attached to tickets.
- 2016-12-16 Fixed bug#[12473](https://bugs.otrs.org/show_bug.cgi?id=12473) - Banner cannot be disabled in customer interface.
- 2016-12-09 Fixed bug#[12487](https://bugs.otrs.org/show_bug.cgi?id=12487) - Statistic with a '+' in the CustomerId doesn't work.
- 2016-12-09 Fixed bug#[12429](https://bugs.otrs.org/show_bug.cgi?id=12429) - Nested form elements in AgentLinkObject prevent submit, thanks to Thorsten Eckel.
# 5.0.15 2016-12-13
- 2016-12-07 Fixed bug#[12483](https://bugs.otrs.org/show_bug.cgi?id=12483) - YAML load problems with dynamic fields.
- 2016-12-07 Updated translations, thanks to all translators.
- 2016-12-04 Fixed bug#[12439](https://bugs.otrs.org/show_bug.cgi?id=12439) - Import/Export of notifications do not work between two instances.
- 2016-12-02 Fixed bug#[12472](https://bugs.otrs.org/show_bug.cgi?id=12472) - Bug in Output Filter Frontend::Output::FilterText###AAAUR: wrong FTP recognition.
- 2016-12-02 Fixed bug#[12467](https://bugs.otrs.org/show_bug.cgi?id=12467) - Column header in excel format start from second row.
- 2016-11-29 Fixed bug#[12293](https://bugs.otrs.org/show_bug.cgi?id=12293) - Auto response presents confidential information from internal communication to customer user. Please note that for this fix, the configuration setting "PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck" was renamed to "PostMaster::PreCreateFilterModule###000-FollowUpArticleTypeCheck". If you had customized the old setting, please also apply your customizations to the new setting.
- 2016-11-25 Fixed bug#[12464](http://bugs.otrs.org/show_bug.cgi?id=12464) - Customer History table is still visible even though no selected customer users, thanks to S7.
- 2016-11-25 Fixed bug#[12457](http://bugs.otrs.org/show_bug.cgi?id=12457) - text/html Part only E-Mails with HTML Entities are Converted to Incorrect Charset.
- 2016-11-25 Fixed bug#[12450](http://bugs.otrs.org/show_bug.cgi?id=12450) - Error handling with ???. Thanks to Dorothea Doerffel.
- 2016-11-25 Fixed bug#[1370](https://bugs.otrs.org/show_bug.cgi?id=1370) - Postmaster filters with 2 match conditions doesnt work.
- 2016-11-25 Fixed bug#[12461](https://bugs.otrs.org/show_bug.cgi?id=12461) - Chrome can not display attached PDF files since 5.0.14.
- 2016-11-22 Fixed bug#[12445](https://bugs.otrs.org/show_bug.cgi?id=12445) - Save and finish button does not "finish" in statistics.
- 2016-11-21 Fixed bug#[11548](https://bugs.otrs.org/show_bug.cgi?id=11548) - Filtering the greek symbol sigma "Σ".
- 2016-11-21 Fixed bug#[12302](https://bugs.otrs.org/show_bug.cgi?id=12302) - Default column config for customer and customer user data.
- 2016-11-21 Fixed bug#[12357](https://bugs.otrs.org/show_bug.cgi?id=12357) - CustomerTicketProcess Problem paste or upload image.
- 2016-11-18 Removed superfluous colons in table heading, thanks to Balázs Úr (PR#1566).
- 2016-11-18 Fixed error when importing emails without valid address in From field, thanks to Paweł Bogusławski (PR#1559).
- 2016-11-18 Fixed warnings when saving permissions for users and roles, thanks to Paweł Bogusławski (PR#1557).
- 2016-10-10 Disabled warnings on internal unicode chacter printing, thanks to Pawel Boguslawski.
- 2016-11-18 Fixed bug#[12427](https://bugs.otrs.org/show_bug.cgi?id=12427) - Missing table cell in Customer User Management modal screen.
- 2016-11-18 Moved the save buttons into a separate widget for better usability in AdminACL, thanks to urbalazs.
- 2016-11-18 Fixed an issue where the group selection in SysConfig would lead to empty results in the content area, thanks to S7
- 2016-11-18 Fixed bug#[12438](https://bugs.otrs.org/show_bug.cgi?id=12438) - Race condition in ArticleCreate.
- 2016-11-18 Fixed bug#[12353](http://bugs.otrs.org/show_bug.cgi?id=12353) - DynamicField Multiselect default value is not correct on creation. Thanks to S7!
- 2016-11-18 Fixed bug#[12418](https://bugs.otrs.org/show_bug.cgi?id=12418) - Blinking mechanism not working.
- 2016-11-12 Fixed bug#[10825](https://bugs.otrs.org/show_bug.cgi?id=10825) - in Reply-Template, thanks to S7.
- 2016-11-11 Improved output of customer data in AdminSession.
- 2016-11-11 Fixed bug#[12415](https://bugs.otrs.org/show_bug.cgi?id=12415) - Problems with malformed utf8 chars in emails.
- 2016-11-11 Fixed bug#[12403](https://bugs.otrs.org/show_bug.cgi?id=12403) - Ticketview M or L actionline in ie11 not working.
- 2016-11-11 Fixed bug#[12383](https://bugs.otrs.org/show_bug.cgi?id=12383) - OTRS does way to many DBD::Pg ping test.
- 2016-11-11 Fixed bug#[12405](https://bugs.otrs.org/show_bug.cgi?id=12405) - Admin Notification does not show realname.
- 2016-11-11 Fixed bug#[12410](https://bugs.otrs.org/show_bug.cgi?id=12410) - ACL GUI doesn not contain AgentTicketSearch.
- 2016-11-11 Fixed bug#[12395](https://bugs.otrs.org/show_bug.cgi?id=12395) - Support Data Collector Plugin Table Charset incorrectly reports utf8 Problem for a Table View.
- 2016-11-11 Fixed bug#[12408](https://bugs.otrs.org/show_bug.cgi?id=12408) - Missing SecretConfigOptions in TemplateGenerator.
- 2016-11-08 Fixed bug#[12401](https://bugs.otrs.org/show_bug.cgi?id=12401) - Same HTML IDs in the statistics edit screen (x-axis, y-axis and filter).
- 2016-11-07 Fixed bug#[12400](https://bugs.otrs.org/show_bug.cgi?id=12400) - Package manager does not list freely selectable features via cloud service.
- 2016-11-06 Fixed bug#[8998](https://bugs.otrs.org/show_bug.cgi?id=12400)(PR#1033) - Empty sender name in response, thanks to Pawel Boguslawski.
- 2016-11-04 Fixed bug#[12378](https://bugs.otrs.org/show_bug.cgi?id=12378) - TicketNumber in LinkObject sort columns can't change its position.
- 2016-11-04 Fixed bug#[12317](https://bugs.otrs.org/show_bug.cgi?id=12317) - DropDown with many values has doubled scrollbar.
- 2016-11-04 Fixed bug#[12384](http://bugs.otrs.org/show_bug.cgi?id=12384) - Stats translates ticket type values.
- 2016-11-04 Fixed bug#[12316](http://bugs.otrs.org/show_bug.cgi?id=12316) - No tickets found, empty lines in customer user management on () in uid. Thanks to Paweł Bogusławski (PR#1510).
- 2016-11-04 Fixed bug#[12397](https://bugs.otrs.org/show_bug.cgi?id=12397) - backup.pl doesn't backup articles in special case. Thanks to Jens Pfeifer.
- 2016-11-04 Fixed bug#[12391](http://bugs.otrs.org/show_bug.cgi?id=12391) - Base64 encoded image does not display in article.
- 2016-11-04 Fixed bug#[12369](http://bugs.otrs.org/show_bug.cgi?id=12369) - Errors in deleting tickets. Thanks to S7.
- 2016-11-04 Fixed bug#[12367](https://bugs.otrs.org/show_bug.cgi?id=12367) - * in CustomerID breaks all CustomerUser.CustomerIDs.
- 2016-11-04 Follow-up fix for bug#[9460](https://bugs.otrs.org/show_bug.cgi?id=9460) - Under some circumstances OTRS does not join Tickets to the Customernumber.
- 2016-11-02 Fixed bug#[12388](http://bugs.otrs.org/show_bug.cgi?id=12388) - Using obsolete GenericAgent module jobs causes errors in logs. Thanks to Paweł Bogusławski.
- 2016-10-28 Fixed bug#[12364](https://bugs.otrs.org/show_bug.cgi?id=12364) - Blank lines at top of signature lost when editing.
- 2016-10-28 Fixed bug#[12349](https://bugs.otrs.org/show_bug.cgi?id=12349) - Module not working properly ArchiveRestore.
- 2016-10-28 Fixed bug#[12334](https://bugs.otrs.org/show_bug.cgi?id=12334) - Net::SSLGlue issues warnings on modern systems.
- 2016-10-27 Fixed bug#[12380](http://bugs.otrs.org/show_bug.cgi?id=12380) - GenericInterface: Buttons to mapping configuration are missing session data.
# 5.0.14 2016-11-01
- 2016-10-27 Added a new support data collector plugin to check for spooled (incorrectly processed) emails.
- 2016-10-26 Added a new agent session limit prior warning notification (SysConfig setting 'AgentSessionLimitPriorWarning') and added the concurrent agent management for the otrs business solution.
- 2016-10-25 Added notification type handling for NotificationList in NotificationEvent backend.
- 2016-10-25 Added caching to NotificationEvent backend.
- 2016-10-23 Fixed bug#[11766](http://bugs.otrs.org/show_bug.cgi?id=11766) - Ticket unlock via Generic Interface not possible.
- 2016-10-21 Fixed bug#[12311](http://bugs.otrs.org/show_bug.cgi?id=12311) - Process names are listed by ID instead of by name.
- 2016-10-18 Fixed bug#[12284](http://bugs.otrs.org/show_bug.cgi?id=12284) - Precious little information regarding SMIME signatures.
- 2016-10-09 Fixed bug#[12343](http://bugs.otrs.org/show_bug.cgi?id=12343) - Cache kept for ViewableLocks.
- 2016-10-09 Fixed bug#[12351](http://bugs.otrs.org/show_bug.cgi?id=12351) - Multiple sort / order parameters for Ticket::Frontend::Agent::Dashboard.
- 2016-10-07 Fixed bug#[11073](http://bugs.otrs.org/show_bug.cgi?id=11073) - Default expanded article in queue view (preview mode) should not be an autoreply.
- 2016-10-07 Fixed bug#[12294](http://bugs.otrs.org/show_bug.cgi?id=12294) - modern field breaks when we minimize Free Field widget and the form is still open.
- 2016-10-07 Fixed bug#[12208](http://bugs.otrs.org/show_bug.cgi?id=12208) - Print Process Information screen can not be canceled/closed.
- 2016-10-06 Improved sandboxing of displayed attachments.
- 2016-09-30 Fixed bug#[12341](http://bugs.otrs.org/show_bug.cgi?id=12341) - Wrong in ProcessManagement Transition Actions.
- 2016-09-30 Fixed bug#[666](http://bugs.otrs.org/show_bug.cgi?id=666) - INSERTs into 'ticket_history' fail sometimes.
- 2016-09-30 Added warning message for Console commands executed in non UTF-8 terminal.
- 2016-09-30 Fixed bug#[12272](http://bugs.otrs.org/show_bug.cgi?id=12272) - Tickets in status "removed" get reopened from Junk Queue.
- 2016-09-28 Fixed bug#[12331](http://bugs.otrs.org/show_bug.cgi?id=12331) - pdf generation runs in to errors on spllited pages because of many columns.
- 2016-09-27 Fixed bug#[4640](http://bugs.otrs.org/show_bug.cgi?id=4640) - Wrong variable in Auto Responses.
- 2016-09-27 Fixed bug#[11805](http://bugs.otrs.org/show_bug.cgi?id=11805) - Cancel the Bulk Action always unlocks tickets.
- 2016-09-27 Fixed bug#[11710](http://bugs.otrs.org/show_bug.cgi?id=11710) - Using ArticleFilter causes numeration issues.
- 2016-09-23 Fixed bug#[12306](http://bugs.otrs.org/show_bug.cgi?id=12306)(PR#1474) - SOAP won't use certificates, thanks to Thorsten Eckel.
- 2016-09-23 Fixed bug#[12328](http://bugs.otrs.org/show_bug.cgi?id=12328) - Translate State, Lock and Priority values in the Lined ticket widget (Complex).
- 2016-09-22 Fixed bug#[12283](http://bugs.otrs.org/show_bug.cgi?id=12283) - If Customer users <-> Groups is activated, some queues are not available in the customer interface, when starting a process ticket.
- 2016-09-21 Fixed bug#[12313](http://bugs.otrs.org/show_bug.cgi?id=12313) - Spam log error in AdminSysConfig.
- 2016-09-21 Added possibility to define Minimum and Maximum framework version in opm files (e.g. 5.0.x).
- 2016-09-20 Fixed bug#[12310](http://bugs.otrs.org/show_bug.cgi?id=12310) - Error when invoking the installer with SecureMode = 1.
- 2016-09-19 Fixed bug#[12309](http://bugs.otrs.org/show_bug.cgi?id=12309) - LinkObject Complex Table column sorting only works for tickets.
- 2016-09-16 Fixed bug#[12305](http://bugs.otrs.org/show_bug.cgi?id=12305) - Incorrect charset handling in content type of SOAP messages.
- 2016-09-15 Fixed bug#[12126](http://bugs.otrs.org/show_bug.cgi?id=12126) - Daemon's Task SpoolMailsReprocess causes loop tickets.
- 2016-09-15 Fixed bug#[12301](http://bugs.otrs.org/show_bug.cgi?id=12301) - CSV reading code is broken, thanks to Pawel Boguslawski.
# 5.0.13 2016-09-20
- 2016-09-14 Updated translations, thanks to all translators.
- 2016-09-12 Fixed bug#[12297](http://bugs.otrs.org/show_bug.cgi?id=12297) - AdminCustomerUser and AdminCustomerCompany generate log errors if RunInitialWildcardSearch is disabled.
- 2016-09-09 Fixed bug#[12290](http://bugs.otrs.org/show_bug.cgi?id=12290) - LDAP Size Limit exceeded is marked as error.
- 2016-09-09 Fixed bug#[5149](http://bugs.otrs.org/show_bug.cgi?id=5149) - Incomplete multipart/mixed processing causes incomplete display of e-mails.
- 2016-09-05 Added new console commands to print (Maint::Log::Print) and clear (Maint::Log::Clear) the OTRS log.
- 2016-09-05 Followup for bug#[11922](http://bugs.otrs.org/show_bug.cgi?id=11922) - Notification to non RealCustomer.
- 2016-09-02 Fixed bug#[12199](http://bugs.otrs.org/show_bug.cgi?id=12199) - ProcessManagement: Comma separated Lastnames are not shown correctly on article creation.
- 2016-09-02 Fixed bug#[12079](http://bugs.otrs.org/show_bug.cgi?id=12079) - Regex in transition condition not working for empty match.
- 2016-09-02 Added additional positive ResponseCodes for Generic Interface transport module REST, thanks to Robert Ullrich.
- 2016-09-02 Fixed bug#[12280](http://bugs.otrs.org/show_bug.cgi?id=12280) - GenericAgent job does not send out notifications, even when the option is set to Yes. Thanks to Johannes Hoerburger.
- 2016-09-02 Fixed bug#[12257](http://bugs.otrs.org/show_bug.cgi?id=12257) - Ticketnotification: Ticketfilter of a uncheck checkbox doesn't work.
- 2016-09-02 Fixed bug#[7288](http://bugs.otrs.org/show_bug.cgi?id=7288) - Hyperlink creation cuts URLs after a closing square bracket.
- 2016-09-01 Fixed bug#[12106](http://bugs.otrs.org/show_bug.cgi?id=12106) - Use of uninitialized value in splice.
- 2016-08-26 Fixed bug#[12233](http://bugs.otrs.org/show_bug.cgi?id=12233) - ACL for restricting services depending on queue does not work as exspected.
- 2016-08-26 Fixed bug#[10608](http://bugs.otrs.org/show_bug.cgi?id=10608) - Can't search tickets by CustomerID that contain quotes.
- 2016-08-26 Fixed bug#[12270](http://bugs.otrs.org/show_bug.cgi?id=12270) - AdminMailAccount - Mail account password returned back to form.
- 2016-08-26 Fixed bug#[12259](http://bugs.otrs.org/show_bug.cgi?id=12259) - Images in a note are lost when using "reply to note".
- 2016-08-26 Fixed bug#[12263](http://bugs.otrs.org/show_bug.cgi?id=12263) - Time-related search attributes only cover last 10 years.
- 2016-08-22 Fixed bug#[12264](http://bugs.otrs.org/show_bug.cgi?id=12264) - Incorrect link to ACL documentation.
- 2016-08-19 Fixed bug#[12236](http://bugs.otrs.org/show_bug.cgi?id=12236) - ACL - negate a role.
- 2016-08-19 Fixed bug#[12242](http://bugs.otrs.org/show_bug.cgi?id=12242) - GenericInterface Dynamic Fields with multiple values not possible (TicketCreate).
- 2016-08-19 Fixed bug#[12261](http://bugs.otrs.org/show_bug.cgi?id=12261) - SupportBundle generator dialog has double separator lines.
- 2016-08-19 Fixed bug#[12225](http://bugs.otrs.org/show_bug.cgi?id=12225) - actual day can not be added if a dynamic field (Date) requires future date.
- 2016-08-19 Fixed bug#[12258](http://bugs.otrs.org/show_bug.cgi?id=12258) - restore.pl doesn't work with crypted passwords.
- 2016-08-19 Fixed bug#[12222](http://bugs.otrs.org/show_bug.cgi?id=12222) - closing curly bracket in hyperlink.
- 2016-08-19 Fixed bug#[12210](http://bugs.otrs.org/show_bug.cgi?id=12210) - GenericAgent can not be submitted if a dynamic field (Date) requires future date.
- 2016-08-19 Fixed bug#[12243](http://bugs.otrs.org/show_bug.cgi?id=12243) - Modern input fields leaves broken selection on search field remove.
- 2016-08-19 Fixed bug#[12256](http://bugs.otrs.org/show_bug.cgi?id=12256) - Parameter "Active" in method QueueStandardTemplateMemberAdd is optional but method returns if not set.
- 2016-08-19 Fixed bug#[9460](http://bugs.otrs.org/show_bug.cgi?id=9460) - Under some circumstances OTRS does not join Tickets to the Customernumber.
- 2016-08-18 Fixed bug#[12246](http://bugs.otrs.org/show_bug.cgi?id=12246) - HTML mail not displayed correctly.
- 2016-08-18 Fixed bug#[12252](http://bugs.otrs.org/show_bug.cgi?id=12252) - Support Bundle cannot be created via GUI if cloud services are disabled.
- 2016-08-15 Fixed bug#[12245](http://bugs.otrs.org/show_bug.cgi?id=12245) - Missing information for Article Dynamic Fields update event thanks to Rene (rwese).
- 2016-08-15 Fixed a problem with the axis exchange not working correctly in the OTRS Business Solution™ reports.
- 2016-08-12 Fixed bug#[4389](http://bugs.otrs.org/show_bug.cgi?id=4389) - Singular/plural issue with age.
- 2016-08-12 Fixed bug#[12218](http://bugs.otrs.org/show_bug.cgi?id=12218) - PostmasterFilter, not possible to set X-OTRS-DynamicField.
- 2016-08-12 Fixed bug#[8705](http://bugs.otrs.org/show_bug.cgi?id=8705) - StandardResponse2QueueByCreating in wrong Sysconfig area.
- 2016-08-12 Fixed bug#[4439](http://bugs.otrs.org/show_bug.cgi?id=4439) - Ticket sort order is based on database ids.
- 2016-08-12 Fixed bug#[12224](http://bugs.otrs.org/show_bug.cgi?id=12224) - Plain password stored in database temporarily when adding new users.
- 2016-08-12 Follow-up fix for bug#[12150](http://bugs.otrs.org/show_bug.cgi?id=12150) - Ticket::HookDivider missing in TicketZoom and History View.
- 2016-08-08 Fixed bug#[12205](http://bugs.otrs.org/show_bug.cgi?id=12205) - Default setting for Ticket::Frontend::CustomerTicketMessage###TicketTypeDefault incorrect.
- 2016-08-09 Fixed bug#[12232](http://bugs.otrs.org/show_bug.cgi?id=12232) - Modern input fields leaves a broken value on refresh.
- 2016-08-05 Fixed bug#[12086](http://bugs.otrs.org/show_bug.cgi?id=12086) - Labels overflows for some languages.
- 2016-08-05 Fixed bug#[12221](http://bugs.otrs.org/show_bug.cgi?id=12221) - Key/value fields are very small in AdminProcessManagementTransitionAction.
# 5.0.12 2016-08-09
- 2016-08-03 Updated translations, thanks to all translators.
- 2016-07-29 Fixed bug#[12196](http://bugs.otrs.org/show_bug.cgi?id=12196) - SOAP Response missing trailing slash.
- 2016-07-24 Followup for bug#[12090](http://bugs.otrs.org/show_bug.cgi?id=12090) - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
- 2016-07-13 Fixed bug#[12118](http://bugs.otrs.org/show_bug.cgi?id=12118) - Text Area filter doesn't work for Statistic.
- 2016-07-13 Fixed bug#[12189](http://bugs.otrs.org/show_bug.cgi?id=12189) - ACL beginning with @ results in 500 internal server error.
- 2016-07-12 Fixed bug#[12185](http://bugs.otrs.org/show_bug.cgi?id=12185) - Sometimes page leave confirmation is shown when completing a popup action.
- 2016-07-12 Fixed bug#[12083](http://bugs.otrs.org/show_bug.cgi?id=12083) - When no result is found for a stats the result is 0.
- 2016-07-12 Fixed bug#[12182](http://bugs.otrs.org/show_bug.cgi?id=12182) - CIC - Customer Login still shows merged tickets as closes tickets.
- 2016-07-12 Fixed bug#[12181](http://bugs.otrs.org/show_bug.cgi?id=12181) - Object StateAction -> Names are not readable.
- 2016-07-11 Corrected date format for Thai and added new Indonesian language translation, thanks to all translators.
- 2016-07-11 Fixed bug#[11934](http://bugs.otrs.org/show_bug.cgi?id=11934) - GenericAgent - not possible to uncheck a checkbox.
- 2016-07-08 Fixed bug#[12179](http://bugs.otrs.org/show_bug.cgi?id=12179) - Wrong OTRS tags conversion in transition actions called by Generic Agent over multiple tickets.
- 2016-07-08 Fixed bug#[12105](http://bugs.otrs.org/show_bug.cgi?id=12105) - "Create summation row" and "Create summation column" are transposed.
- 2016-07-08 Fixed bug#[12177](http://bugs.otrs.org/show_bug.cgi?id=12177) - "Close ticket" and "Close window".
- 2016-07-08 Fixed bug#[12150](http://bugs.otrs.org/show_bug.cgi?id=12150) - Ticket::HookDivider missing in TicketZoom and History View.
- 2016-07-08 Fixed bug#[12134](http://bugs.otrs.org/show_bug.cgi?id=12134) - Tag wrongly documented.
- 2016-07-08 Fixed bug#[7108](http://bugs.otrs.org/show_bug.cgi?id=7108) - Email not sent if FQDN has port number in it.
- 2016-07-07 Fixed bug#[12178](http://bugs.otrs.org/show_bug.cgi?id=12178) - CustomerUser in Config.pm breaks the system.
- 2016-07-06 Fixed bug#[8671](http://bugs.otrs.org/show_bug.cgi?id=8671) - Can not link to archived ticket.
- 2016-07-04 Fixed bug#[12147](http://bugs.otrs.org/show_bug.cgi?id=12147) - Transition Action - to set Service and SLA.
- 2016-07-01 Fixed bug#[12141](http://bugs.otrs.org/show_bug.cgi?id=12141) - Wrong check for needed objects.
- 2016-07-01 Fixed bug#[8640](http://bugs.otrs.org/show_bug.cgi?id=8640) - Article bounce does not conform to rfc 2822.
- 2016-07-01 Fixed bug#[12111](http://bugs.otrs.org/show_bug.cgi?id=12111) - Auto response sometimes not translated in German.
- 2016-07-01 Fixed bug#[12120](http://bugs.otrs.org/show_bug.cgi?id=12120) - Untranslated words in dashboard stats.
- 2016-07-01 Fixed bug#[11248](http://bugs.otrs.org/show_bug.cgi?id=11248) - FollowUp handling on internal mails does not work at all times.
- 2016-07-01 Fixed bug#[12124](http://bugs.otrs.org/show_bug.cgi?id=12124) - Usability bug - Attributes in Stats are not shown like in 4.
- 2016-06-30 Improved debug output of Maint::PostMaster::Read.
- 2016-06-27 Fixed bug#[11986](http://bugs.otrs.org/show_bug.cgi?id=11986) - Wrong class paramenter for Admin Menu in Navbar.
- 2016-06-27 Fixed bug#[12097](http://bugs.otrs.org/show_bug.cgi?id=12097) - Ticket responses with non-breaking whitespace cause PostgreSQL database error.
- 2016-06-27 Fixed bug#[11596](http://bugs.otrs.org/show_bug.cgi?id=11596) - Invalid byte sequence for encoding "UTF8": 0xa0 PostgreSQL.
- 2016-06-27 Fixed bug#[10970](http://bugs.otrs.org/show_bug.cgi?id=10970) - byte sequence errors on notifications.
- 2016-06-27 Followup for bug#[12078](http://bugs.otrs.org/show_bug.cgi?id=12078) - Change wording for better translation, thanks to Balázs Úr.
- 2016-06-24 Don't write error log entry on first LDAP user login, thanks to Pawel Boguslawski.
- 2016-06-24 Fixed bug#[9000](http://bugs.otrs.org/show_bug.cgi?id=9000) - shm errors on OTRS server startup.
- 2016-06-23 Fixed bug#[11981](http://bugs.otrs.org/show_bug.cgi?id=11981) - GenericTicketConnector ignoring `OR` in full text search.
# 5.0.11 2016-06-28
- 2016-08-03 Updated translations, thanks to all translators.
- 2016-06-22 Updated translations, thanks to all translators.
- 2016-06-22 Fixed bug#[12143](http://bugs.otrs.org/show_bug.cgi?id=12143) - TicketSearch: if you filter a search attribute and then select 'all', the search screen disappear.
- 2016-06-21 Fixed bug#[12114](http://bugs.otrs.org/show_bug.cgi?id=12114) - Reply to an outbound email-internal may fail to be classified as email-internal.
- 2016-06-21 Fixed bug#[12100](http://bugs.otrs.org/show_bug.cgi?id=12100) - Error Premature end of script headers: index.pl when using long URL.
- 2016-06-20 Improved performance of CustomerGroup::GroupMemberList(), thanks to Thorsten Eckel.
- 2016-06-17 Fixed bug#[11920](http://bugs.otrs.org/show_bug.cgi?id=11920) - Activity Dialogs will not translated.
- 2016-06-15 Fixed bug#[12131](http://bugs.otrs.org/show_bug.cgi?id=12131) - Parameter --with-header does not work.
- 2016-06-15 Fixed bug#[12088](http://bugs.otrs.org/show_bug.cgi?id=12088) - Possible race condition in scheduler worker daemon.
- 2016-06-14 Fixed bug#[11848](http://bugs.otrs.org/show_bug.cgi?id=11848) - Generic agent don't set pending time without new pending state.
- 2016-06-14 Fixed bug#[11816](http://bugs.otrs.org/show_bug.cgi?id=11816)(PR#940) - Ticket::Service::KeepChildren parameter - invalid Parent Service.
- 2016-06-13 Fixed bug#[12078](http://bugs.otrs.org/show_bug.cgi?id=12078) - AdminCustomerUser timeout because of too many customer users.
- 2016-06-13 Faster new stat add operation, thanks to Pawel Boguslawski.
- 2016-06-09 Fixed bug#[12129](http://bugs.otrs.org/show_bug.cgi?id=12129) - Process Management: Ticket locks even when is not needed, thanks to Thorsten Eckel.
- 2016-06-09 Fixed bug#[12128](http://bugs.otrs.org/show_bug.cgi?id=12128) - Can not store 0 in Admin Customer screen, thanks to Renée Bäcker.
- 2016-06-09 Fixed bug#[12116](http://bugs.otrs.org/show_bug.cgi?id=12116) - Tooltip error messages in combination with modern input fields.
- 2016-06-09 Fixed performance issue in PermissionUserGet(), thanks to Thorsten Eckel.
- 2016-06-06 Fixed bug#[12122](http://bugs.otrs.org/show_bug.cgi?id=12122) - Wrong offset in substr function, ForeignKeyCreate function.
- 2016-06-05 Add CustomerCompanyName Column to Dashboard and CIC, thanks to Ernst Oudhof.
- 2016-06-04 Fixed bug#[12094](http://bugs.otrs.org/show_bug.cgi?id=12094) - Stats matrix with month columns and year rows gets first row wrong.
- 2016-06-03 Fixed bug#[12110](http://bugs.otrs.org/show_bug.cgi?id=12110) - ACL Queue limitation not working in CustomerTicketProcess, thanks to Thorsten Eckel.
- 2016-06-03 Added support for fractional timeunits in GenericInterface TicketConnector, thanks to Jonas Wanninger.
- 2016-06-03 Fixed bug#[12085](http://bugs.otrs.org/show_bug.cgi?id=12085) - CIC search links don't work when customer login contains parentheses.
- 2016-06-23 Fixed Internal Server Error on attachment removal page reload, thanks to Pawel Boguslawski.
- 2016-06-03 Fixed bug#[9241](http://bugs.otrs.org/show_bug.cgi?id=9241) - Ticket searching in GenericAgent not working as expected.
- 2016-06-03 Fixed bug#[8761](http://bugs.otrs.org/show_bug.cgi?id=8761) - OTRS doesn't recognize URLs which contain nested URLs.
- 2016-06-02 Fixed bug#[11775](http://bugs.otrs.org/show_bug.cgi?id=11775) - Link search term preserved when target object is changed.
- 2016-06-01 Fixed bug#[12093](http://bugs.otrs.org/show_bug.cgi?id=12093) - OTRS Modern reply field issue.
- 2016-05-27 Fixed bug#[12005](http://bugs.otrs.org/show_bug.cgi?id=12005) - Daemon / Scheduler will not run commands.
- 2016-05-27 Fixed bug#[12074](http://bugs.otrs.org/show_bug.cgi?id=12074) - Redundant and confusing code in Kernel/System/TemplateGenerator.pm.
- 2016-05-27 Fixed bug#[12018](http://bugs.otrs.org/show_bug.cgi?id=12018) - HTML body not retrieved on by GI operation TicketGet (Added HTMLBodyAsAttachment parameter to retrieve is as an attachment).
- 2016-05-27 Fixed dynamic field backend POD, Thanks to Thorsten Eckel.
- 2016-05-27 Fixed bug#[12090](http://bugs.otrs.org/show_bug.cgi?id=12090) - 2 second sleep between email fetching causes bad performance on systems with high email traffic.
- 2016-05-25 Fixed bug#[12099](http://bugs.otrs.org/show_bug.cgi?id=12099) - Passing parameters to CustomerTicketMessage doesn't work correctly.
- 2016-05-23 Added debugging switch for AJAX errors. Set Frontend::AjaxDebug to 1 in order to see more details in case of any "error during ajax communication" errors.
- 2016-05-21 Fixed bug#[12012](http://bugs.otrs.org/show_bug.cgi?id=12012) - JSON Response contains all Dynamic Fields in Article response.
- 2016-05-20 Fixed bug#[12069](http://bugs.otrs.org/show_bug.cgi?id=12069) - enabling/disabling Article Filter show wrong article.
- 2016-05-19 7 Day Stats performance optimizations, thanks to Pawel Boguslawski.
- 2016-05-20 Fixed bug#[12087](http://bugs.otrs.org/show_bug.cgi?id=12087) - AdminTemplate loses HTML tags.
- 2016-05-20 Fixed bug#[8153](http://bugs.otrs.org/show_bug.cgi?id=8153) - When configuration area is not activated, it is still editable.
- 2016-05-20 Fixed bug#[12084](http://bugs.otrs.org/show_bug.cgi?id=12084) - Missing day names from 7 Day Stat.
- 2016-05-20 Fixed bug#[12066](http://bugs.otrs.org/show_bug.cgi?id=12066) - Hamburger icon shows up unwanted.
- 2016-05-19 Followup for bug#[9950](http://bugs.otrs.org/show_bug.cgi?id=9950) - Ticket Split takes uses system address as the customer.
- 2016-05-15 Added possibility to sign and/or encrypt ticket notifications.
- 2016-05-13 Fixed bug#[12045](http://bugs.otrs.org/show_bug.cgi?id=12045) - Not possible to create a Ticket using TransitionAction::TicketCreate with Owner instead of OwnerID.
- 2016-05-12 Fixed bug#[12062](http://bugs.otrs.org/show_bug.cgi?id=12062) - From field with dot is filled with spaces.
- 2016-05-12 Fixed bug#[9345](http://bugs.otrs.org/show_bug.cgi?id=9345) - OTRS exceeds 998 character limit in References Line of E-Mail Header.
- 2016-05-12 Fixed bug#[12061](http://bugs.otrs.org/show_bug.cgi?id=12061) - Secure::DisableBanner is ignored in Notification Mail.
- 2016-05-12 Fixed bug#[12058](http://bugs.otrs.org/show_bug.cgi?id=12058) - Attribute CreatedQueues and CreatedQueueIDs in dashboard widget does not work.
# 5.0.10 2016-05-17
- 2016-05-11 Updated translations, thanks to all translators.
- 2016-05-11 Re-added missing console command Dev::Tools::GenericInterface::DebugRead, thanks to Rolf Schmidt.
- 2016-05-10 Updated translations, thanks to all translators.
- 2016-05-09 Fixed bug#[12053](http://bugs.otrs.org/show_bug.cgi?id=12053) - Use of uninitialized value $ModuleDirectory in concatenation (.) or string.
- 2016-05-04 Fixed bug#[12040](http://bugs.otrs.org/show_bug.cgi?id=12040) - Emails are incorrectly attached to tickets.
- 2016-05-04 Fixed bug#[12044](http://bugs.otrs.org/show_bug.cgi?id=12044) - PostMaster process crashed if a non existent ticket type is set via PostMaster filter.
- 2016-05-04 Fixed bug#[12031](http://bugs.otrs.org/show_bug.cgi?id=12031) - SubSelected class not applied to My Tickets in CustomerTicketOverview Navigation.
- 2016-05-04 Fixed bug#[12048](http://bugs.otrs.org/show_bug.cgi?id=12048) - error message with HTML ` ` code.
- 2016-05-04 Fixed bug#[12049](http://bugs.otrs.org/show_bug.cgi?id=12049) - Encoding problems in REST transport.
- 2016-04-29 Fixed bug#[11614](http://bugs.otrs.org/show_bug.cgi?id=11614) - LDAP Auth loses Agent-Group relationships every 2nd login.
- 2016-04-29 Fixed bug#[12036](http://bugs.otrs.org/show_bug.cgi?id=12036) - Escalation Notification % does not work for short intervals.
- 2016-04-29 Fixed bug#[12033](http://bugs.otrs.org/show_bug.cgi?id=12033) - Wrong value selected automatically for Responsible in Bulk action..
- 2016-04-29 Fixed bug#[12039](http://bugs.otrs.org/show_bug.cgi?id=12039) - Wrong default article type in reply.
- 2016-04-27 Fixed bug#[11783](http://bugs.otrs.org/show_bug.cgi?id=11783) - EscalationsCheck alwasy triggers every Event.
- 2016-04-26 Improved the way user last used zoom view type is stored for Timeline view in OTRS Business Solution™.
- 2016-04-25 Fixed bug#[11729](http://bugs.otrs.org/show_bug.cgi?id=11729) - FAQ zoom elements are not collapsed correctly in IE if iframes are empty.
- 2016-04-22 Fixed bug#[12017](http://bugs.otrs.org/show_bug.cgi?id=12017) - Modernized forms do not work as exspected in conjunction with ACLs.
- 2016-04-22 Fixed bug#[12009](http://bugs.otrs.org/show_bug.cgi?id=12009) - Request-URI Too Large The requested URL's length exceeds the capacity limit for this server.
- 2016-04-22 Fixed bug#[12015](http://bugs.otrs.org/show_bug.cgi?id=12015) - FollowUpArticleTypeCheck.pm never fulfilled / check if current sender is customer (do nothing).
- 2016-04-21 Added package verification information to Admin::Package::List console command, use bin/otrs.Console.pl Admin::Package::List --show-verification-info (to show package verification information) or bin/otrs.Console.pl Admin::Package::List --show-verification-info --delete-verification-cache (to show package verification information deleting the cache before).
- 2016-04-15 Fixed bug#[12008](http://bugs.otrs.org/show_bug.cgi?id=12008) - Problem with UTF-8 argument passed to otrs.Console.pl.
- 2016-04-15 Fixed bug#[11171](http://bugs.otrs.org/show_bug.cgi?id=11171) - Missing translation entries.
- 2016-04-15 Fixed bug#[11996](http://bugs.otrs.org/show_bug.cgi?id=11996) - AgentCustomerSearch causes log errors.
- 2016-04-15 Fixed bug#[11430](http://bugs.otrs.org/show_bug.cgi?id=11430) - (Ticket )Cache won't get updated on DynamicField ValueDelete.
- 2016-04-15 Fixed bug#[11994](http://bugs.otrs.org/show_bug.cgi?id=11994) - Activating PreferencesGroups###CSVSeparator triggers internal server error.
- 2016-04-15 Fixed bug#[11992](http://bugs.otrs.org/show_bug.cgi?id=11992) - Cannot add or update a child row: a foreign key constraint fails when saving customer user theme.
- 2016-04-12 Fixed bug#[11749](http://bugs.otrs.org/show_bug.cgi?id=11749) - Customer Search: attributes can't add with '+'.
- 2016-04-08 Fixed bug#[11921](http://bugs.otrs.org/show_bug.cgi?id=11921) - Wrong attachment is deleted if deleting from multiple attachments from template in new ticket.
- 2016-04-08 Fixed bug#[11917](http://bugs.otrs.org/show_bug.cgi?id=11917) - Generic Interface does show empty/wrong results when a space (+) is used with in the name.
- 2016-04-08 Make out of office message configurable (setting OutOfOfficeMessageTemplate).
- 2016-04-08 Improve X-Mailer email header if Secure::DisableBanner is active to avoid the mail being classified as SPAM, thanks to Renée Bäcker.
- 2016-04-08 Fixed bug#[11982](http://bugs.otrs.org/show_bug.cgi?id=11982) - Follow-up: Labels overlap each other also on line charts.
- 2016-04-08 Fixed bug#[11970](http://bugs.otrs.org/show_bug.cgi?id=11970) - Kill all sessions button text too long for button.
- 2016-04-08 Fixed bug#[11990](http://bugs.otrs.org/show_bug.cgi?id=11990) - Kernel/Config/ files matching regex .pm may throw an error while loading.
- 2016-04-08 Fixed bug#[11842](http://bugs.otrs.org/show_bug.cgi?id=11842) - Restful API with data type Boolean.
- 2016-04-08 Fixed bug#[4640](http://bugs.otrs.org/show_bug.cgi?id=4640) - Wrong variable in Auto Responses.
- 2016-04-06 Fixed bug#[11975](http://bugs.otrs.org/show_bug.cgi?id=11975) - Use of uninitialized value $NotUseTag in /opt/otrs/Kernel/System/Package.pm.
- 2016-04-05 Fixed bug#[11918](http://bugs.otrs.org/show_bug.cgi?id=11918) - Placement of activities and other elements shifted.
- 2016-04-05 Fixed bug#[11980](http://bugs.otrs.org/show_bug.cgi?id=11980) - Priority sorting in dashboard widgets not working for a custom column.
- 2016-04-04 Fixed bug#[11973](http://bugs.otrs.org/show_bug.cgi?id=11973) - Mapping backend "Simple" can't get initialized multiple times. Thanks to Thorsten Eckel.
- 2016-04-04 Fixed bug#[11353](http://bugs.otrs.org/show_bug.cgi?id=11353) - Not able to filter for CustomerID with brackets () at TicketViews.
- 2016-04-04 Fixed bug#[11982](http://bugs.otrs.org/show_bug.cgi?id=11982) - Labels overlap each other on stacked area charts.
- 2016-04-04 Fixed bug#[11978](http://bugs.otrs.org/show_bug.cgi?id=11978) - Something missing from PreferencesGroups###TicketOverviewFilterSettings description.
- 2016-04-04 Fixed bug#[11979](http://bugs.otrs.org/show_bug.cgi?id=11979) - When OpenMainMenuOnHover is disabled, overlays open twice.
- 2016-04-04 Fixed bug#[939](http://bugs.otrs.org/show_bug.cgi?id=939) - Change title to another text to distinguish it in other languages.
- 2016-04-04 Fixed bug#[11948](http://bugs.otrs.org/show_bug.cgi?id=11948) - Dest preselect by URI in CustomerTicketMessage.
- 2016-04-04 Fixed bug#[11966](http://bugs.otrs.org/show_bug.cgi?id=11966) - Creation of new LDAP-Users not working with GoogleAuthenticator activated.
- 2016-03-30 Fixed bug#[11922](http://bugs.otrs.org/show_bug.cgi?id=11922) - Notification to non RealCustomer.
# 5.0.9 2016-04-05
- 2016-03-30 Updated translations, thanks to all translators.
- 2016-03-28 Fixed bug#[11957](http://bugs.otrs.org/show_bug.cgi?id=11957) - Inform agents not working, the agent who is different to owner not received notification.
- 2016-03-22 Fixed bug#[11836](http://bugs.otrs.org/show_bug.cgi?id=11836) - Pending date selection impossible due ACL limitation.
- 2016-03-22 Fixed bug#[11956](http://bugs.otrs.org/show_bug.cgi?id=11956) - locked tickets for invalid users are not shown in support data collector.
- 2016-03-22 Fixed bug#[11954](http://bugs.otrs.org/show_bug.cgi?id=11954) - Can't handle double quotes as option value in modernized InputFields, thanks to Thorsten Eckel.
- 2016-03-22 Fixed bug#[11944](http://bugs.otrs.org/show_bug.cgi?id=11944) - Inline images possible although image functionality is disabled.
- 2016-03-21 Fixed bug#[11067](http://bugs.otrs.org/show_bug.cgi?id=11067) - Using a filter breaks the role - agent allocation in the admin interface.
- 2016-03-18 Fixed bug#[11952](http://bugs.otrs.org/show_bug.cgi?id=11952) - Generic Interface - TicketUpdate operation - DynamicFields not possible empty value.
- 2016-01-15 Follow-up fix for bug#[11560](http://bugs.otrs.org/show_bug.cgi?id=11560) - Error for connection to cloud on OTRS in a network which outbound access is blocked.
- 2016-03-18 Fixed bug#[11811](http://bugs.otrs.org/show_bug.cgi?id=11811) - Error processing mail with incorrectly encoded emoticons.
- 2016-03-18 Fixed bug#[11939](http://bugs.otrs.org/show_bug.cgi?id=11939) - Ticket move permission problem.
- 2016-03-18 Fixed bug#[11894](http://bugs.otrs.org/show_bug.cgi?id=11894) - Notification to agents with write permissions ignores user roles.
- 2016-03-18 Fixed bug#[11930](http://bugs.otrs.org/show_bug.cgi?id=11930) - Error 500 when searching string that ends with "\" in AdminCustomerUser.
- 2016-03-17 Fixed bug#[11937](http://bugs.otrs.org/show_bug.cgi?id=11937) - Error opening PackageManager.
- 2016-03-14 Fixed bug#[11528](http://bugs.otrs.org/show_bug.cgi?id=11528) - Group Name like 'test::Support::1st Line' is not possible to use for group restrictions.
- 2016-03-11 Fixed bug#[11324](http://bugs.otrs.org/show_bug.cgi?id=11324) - OTRS webservices TicketGet operation returns always all articles.
- 2016-03-10 Fixed bug#[10117](http://bugs.otrs.org/show_bug.cgi?id=10117) - Filter in queue view for customer userID shows only customers from given backend.
- 2016-03-10 Fixed bug#[7301](http://bugs.otrs.org/show_bug.cgi?id=7301) - Customer can reply to merged tickets, wrong ticket will be reopened.
# 5.0.8 2016-03-15
- 2016-03-09 Updated translations, thanks to all translators.
- 2016-03-09 Fixed bug#[11560](http://bugs.otrs.org/show_bug.cgi?id=11560) - Error for connection to cloud on OTRS in a network which outbound access is blocked.
- 2016-03-08 Fixed bug#[11893](http://bugs.otrs.org/show_bug.cgi?id=11893) - Pending reminder events not triggered if there are no valid pending auto states.
- 2016-03-08 Fixed bug#[11840](http://bugs.otrs.org/show_bug.cgi?id=11840) - Inline images not displayed after ticket create via ProcessManagement.
- 2016-03-08 Fixed bug#[11914](http://bugs.otrs.org/show_bug.cgi?id=11914) - Modernized InputField Dropdowns not working after AJAX reload.
- 2016-03-06 Fixed bug#[11899](http://bugs.otrs.org/show_bug.cgi?id=11899) - Columns are stored multiple times in preferences.
- 2016-03-04 Fixed bug#[11913](http://bugs.otrs.org/show_bug.cgi?id=11913) - Description in SysConfig breakes when you click 'more'.
- 2016-03-03 Fixed bug#[9441](http://bugs.otrs.org/show_bug.cgi?id=9441) - Display of seconds after attachment upload.
- 2016-03-03 Fixed bug#[11912](http://bugs.otrs.org/show_bug.cgi?id=11912) - Answer to email-internal is preset to email-external.
- 2016-03-03 Fixed bug#[11791](http://bugs.otrs.org/show_bug.cgi?id=11791) - Can't use FullTextSearch with Russian words.
- 2016-03-03 Fixed bug#[11754](http://bugs.otrs.org/show_bug.cgi?id=11754) - OwnerOnly is not respected in Dashboard Widget for Upcoming Events.
- 2016-03-03 Fixed bug#[11526](http://bugs.otrs.org/show_bug.cgi?id=11526) - Some dropdowns in AgentTicketZoom do not use modernized input fields.
- 2016-03-03 Fixed bug#[8188](http://bugs.otrs.org/show_bug.cgi?id=8188) - Disabled skins are still used.
- 2016-03-03 Fixed bug#[6492](http://bugs.otrs.org/show_bug.cgi?id=6492) - Saving Search Templates.
- 2016-03-03 Fixed bug#[11249](http://bugs.otrs.org/show_bug.cgi?id=11249) - EventsTicketCalendar: dynamic fields' value isn't translated for dropdown dynamic field type.
- 2016-03-02 Fixed bug#[11877](http://bugs.otrs.org/show_bug.cgi?id=11877) - Closing AgentLinkObject popup throws JavaScript error in IE 11.
- 2016-03-02 Fixed bug#[11839](http://bugs.otrs.org/show_bug.cgi?id=11839) - Generic Agent does not filter a value int text DF.
- 2016-03-02 Fixed bug#[11745](http://bugs.otrs.org/show_bug.cgi?id=11745) - apostrophe in email can't be searched.
- 2016-03-02 Fixed bug#[11873](http://bugs.otrs.org/show_bug.cgi?id=11873) - Click on disabled branches in modern inputs result provokes jquery errors.
- 2016-03-02 Fixed bug#[11150](http://bugs.otrs.org/show_bug.cgi?id=11150) - Handling of dashboard widget names with special characters.
- 2016-03-02 Fixed bug#[10117](http://bugs.otrs.org/show_bug.cgi?id=10117) - Filter in queue view for customer userID shows only customers from given backend.
- 2016-03-02 Fixed bug#[11810](http://bugs.otrs.org/show_bug.cgi?id=11810) - not translated to spanish when answering from AgentTicketZoom screen.
- 2016-03-02 Fixed bug#[8154](http://bugs.otrs.org/show_bug.cgi?id=8154) - Uninstall button can be pressed twice.
- 2016-03-01 Fixed bug#[11835](http://bugs.otrs.org/show_bug.cgi?id=11835) - Events Ticket Calendar disappears when EndTime before StartTime.
- 2016-03-01 Fixed bug#[11901](http://bugs.otrs.org/show_bug.cgi?id=11901) - Process Configuration ist destroyed in IE11 if changing data in e.g. Activity popup.
- 2016-03-01 Fixed bug#[11804](http://bugs.otrs.org/show_bug.cgi?id=11804) - Too much whitespace in AgentTicketCustomer popup.
- 2016-03-01 Fixed bug#[11855](http://bugs.otrs.org/show_bug.cgi?id=11855) - Y-axis labels of TicketStats dashboard module cut off if more than 3 digits long.
- 2016-03-01 Fixed bug#[11168](http://bugs.otrs.org/show_bug.cgi?id=11168) - Lost condition in AgentTicketSearch.
- 2015-03-01 Fixed bug#[11116](http://bugs.otrs.org/show_bug.cgi?id=11116) - No Loading symbol while searching for customer.
- 2016-03-01 Fixed bug#[11888](http://bugs.otrs.org/show_bug.cgi?id=11888) - Customer Information center closed ticket counter includes merged and removed.
- 2016-03-01 Fixed bug#[11886](http://bugs.otrs.org/show_bug.cgi?id=11886) - ACL Action missing.
- 2016-03-01 Fixed bug#[11854](http://bugs.otrs.org/show_bug.cgi?id=11854) - Using the spam button with a restricting ACL leads to useless error message, thanks to S7.
- 2016-03-01 Fixed bug#[11220](http://bugs.otrs.org/show_bug.cgi?id=11220) - Highlighting broken for holiday dates in Calendar Datepicker.
- 2016-03-01 Fixed bug#[11897](http://bugs.otrs.org/show_bug.cgi?id=11897) - Text in the Queue View is not translateable.
- 2016-03-01 Fixed bug#[11900](http://bugs.otrs.org/show_bug.cgi?id=11900) - Browser zoom: Link page design broken.
- 2016-03-01 Fixed bug#[11234](http://bugs.otrs.org/show_bug.cgi?id=11234) - Attachments lost due to filename collision in ArticleStorageFS.
- 2016-03-01 Fixed bug#[11866](http://bugs.otrs.org/show_bug.cgi?id=11866) - Customer history destroys the customer information.
- 2016-02-29 Fixed bug#[11874](http://bugs.otrs.org/show_bug.cgi?id=11874) - Restrict service based on state when posting a note.
- 2016-02-29 Fixed bug#[11693](http://bugs.otrs.org/show_bug.cgi?id=11693) - Display issues with new style fields filters with many entries.
- 2016-02-29 Fixed bug#[11757](http://bugs.otrs.org/show_bug.cgi?id=11757) - otrs.Console.pl Maint::Stats::Generate - language option not working.
- 2016-02-29 Fixed bug#[11821](http://bugs.otrs.org/show_bug.cgi?id=11821) - Invisible fields are validated in ActivityDialogs.
- 2016-02-29 Fixed bug#[11878](http://bugs.otrs.org/show_bug.cgi?id=11878) - Dashboard Widget Online removes menu bar if Italian language is set.
- 2016-02-26 Fixed bug#[10303](http://bugs.otrs.org/show_bug.cgi?id=10303) - Created Date Not Available as a Dashboard Column.
- 2016-02-26 Fixed bug#[11891](http://bugs.otrs.org/show_bug.cgi?id=11891) - Unit Tests fail if MIME::EncWords is installed.
- 2016-02-23 Fixed bug#[11882](http://bugs.otrs.org/show_bug.cgi?id=11882) - Untraslatable string.
- 2016-02-23 Fixed bug#[8971](http://bugs.otrs.org/show_bug.cgi?id=8971) - NewPhoneTicket toolbar button - does not check group settings, thanks to S7.
- 2016-02-23 Fixed bug#[11179](http://bugs.otrs.org/show_bug.cgi?id=11179) - InformUser and InvolvedUser can be injected even if they are disabled in SysConfig.
- 2016-02-23 Fixed bug#[11807](http://bugs.otrs.org/show_bug.cgi?id=11807) - Inconsistent key navigation in modernized input fields.
- 2016-02-22 Fixed bug#[11862](http://bugs.otrs.org/show_bug.cgi?id=11862) - Ticket Notification Management - 'Send by default' has no impact.
- 2016-02-18 Deprecated unused ObjectLockState package and gi_object_lock_state table.
- 2016-02-15 Fixed bug#[11870](http://bugs.otrs.org/show_bug.cgi?id=11870) - Missing quoting in Layout::AgentQueueListOption().
# 5.0.7 2016-02-16
- 2016-02-10 Updated translations, thanks to all translators.
- 2016-02-08 Made both the Subject and Reference follow up checks optional, so that they can be turned off.
- 2016-02-08 Add new config setting Package::AllowLocalModifications. If this setting is active, local modifications will not be highlighted as errors in the package manager and the support data collector.
- 2016-02-04 Added a --quiet option to suppress console command output, thanks to Moritz Lenz.
- 2016-02-01 Fixed bug#[11820](http://bugs.otrs.org/show_bug.cgi?id=11820) - Match on !~ "int" for external articles not enough.
- 2016-02-01 Fixed bug#[11838](http://bugs.otrs.org/show_bug.cgi?id=11838) - New tabs opened from links in a sandboxed Iframe cannot execute JavaScript.
- 2016-02-01 Fixed bug#[11829](http://bugs.otrs.org/show_bug.cgi?id=11829) - Main and ticket menu subentries disappear.
- 2016-01-26 Fixed bug#[11827](http://bugs.otrs.org/show_bug.cgi?id=11827) - Invalid or missing default ticket type throws error in log.
- 2016-01-25 Fixed bug#[11825](http://bugs.otrs.org/show_bug.cgi?id=11825) - Agent Notification Preferences cannot be set in AdminUser.
- 2016-01-25 Added new button "Remove Quote" to richtext editor.
- 2016-01-22 Fixed bug#[11813](http://bugs.otrs.org/show_bug.cgi?id=11813) - Changing agent email address disables his notifications preferences.
- 2016-01-21 Fixed bug#[11818](http://bugs.otrs.org/show_bug.cgi?id=11818) - Missing required settings in default TicketConnecor SOAP yaml web service.
- 2016-01-21 Fixed bug#[11817](http://bugs.otrs.org/show_bug.cgi?id=11817) - SLAID from TicketGet response Article has wrong cardinality in WSDL.
- 2016-01-21 Fixed bug#[11803](http://bugs.otrs.org/show_bug.cgi?id=11803) - Got no ProcessEntityID or TicketID and ActivityDialogEntityID!.
- 2016-01-21 Fixed bug#[6350](http://bugs.otrs.org/show_bug.cgi?id=6350) - Sort order in "Auto Responses <-> Queues", thanks to S7.
- 2016-01-21 Fixed bug#[11802](http://bugs.otrs.org/show_bug.cgi?id=11802) - Customer user can get access to all ticket data.
- 2016-01-19 Fixed bug#[11717](http://bugs.otrs.org/show_bug.cgi?id=11717) - Views with iFrames not scrollable on iOS.
- 2016-01-15 Follow-up fix for bug#[11696](http://bugs.otrs.org/show_bug.cgi?id=11696) - Queue overview displays Queues with no avaible tickets.
- 2016-01-15 Do not let customers know if other tickets exist or not (thanks to Renée Bäcker).
- 2016-01-15 Fixed bug#[11786](http://bugs.otrs.org/show_bug.cgi?id=11786) - Reference of undefined variable in AgentTicketSearch.
- 2016-01-15 Fixed bug#[11794](http://bugs.otrs.org/show_bug.cgi?id=11794) - Agent with quote in this name cannot list owner.
- 2016-01-15 Fixed bug#[11801](http://bugs.otrs.org/show_bug.cgi?id=11801) - Default value "Lock after follow-up" changed in Queue Management.
# 5.0.6 2016-01-19
- 2016-01-13 Updated translations, thanks to all translators.
- 2016-01-12 Fixed bug#[11798](http://bugs.otrs.org/show_bug.cgi?id=11798) - HTML preview on Ticket Notification is broken.
- 2016-01-12 Improved OTRS Business Solution™ availability check to be performed only on already upgraded systems.
- 2016-01-12 Fixed bug#[11793](http://bugs.otrs.org/show_bug.cgi?id=11793) - Wrong subgroup for agent preference settings.
- 2016-01-12 Fixed bug#[11728](http://bugs.otrs.org/show_bug.cgi?id=11728) - Dashboard Widget: Attributes OwnerIDs is not working.
- 2016-01-11 Updated CKEditor to version 4.5.6.
- 2016-01-10 Added Hungarian notification event messages, thanks to Balazs Ur.
- 2016-01-08 Fixed a bug where chat message times would not include user time zone information.
- 2016-01-07 Fixed bug#[11755](http://bugs.otrs.org/show_bug.cgi?id=11755) - PGP MIME signed email with long lines does not verify signature correctly.
- 2016-01-07 Slightly improved fatal error screen.
- 2016-01-04 Added new Thai translation.
- 2015-12-22 Fixed bug#[10969](http://bugs.otrs.org/show_bug.cgi?id=10969) - Problem whith SMIME-Cert that is valid for more than one E-Mail-Address.
- 2015-12-22 Fixed bug#[11764](http://bugs.otrs.org/show_bug.cgi?id=11764) - Wrong Ticket::Frontend::AgentTicketService###DefaultColumns subgroup.
- 2015-12-22 Fixed bug#[11765](http://bugs.otrs.org/show_bug.cgi?id=11765) - Wrong Sysconfig descriptions in Kernel/Config/Files/Ticket.xml.
- 2015-12-22 Improved support for Hungarian, thanks to Balazs Ur.
- 2015-12-17 Fixed bug#[11759](http://bugs.otrs.org/show_bug.cgi?id=11759) - AgentStats does not work if you try to configure the x-axis of an ITSMConfigItem statistic.
- 2015-12-16 Fixed bug#[11628](http://bugs.otrs.org/show_bug.cgi?id=11628) - DynamicField - BaseSelect.pm - missing check of DF in parameter Template in method "EditFieldValueGet".
- 2015-12-16 Fixed bug#[11696](http://bugs.otrs.org/show_bug.cgi?id=11696) - Queue overview displays Queues with no avaible tickets.
- 2015-12-16 Fixed bug#[9038](http://bugs.otrs.org/show_bug.cgi?id=9038) - Default Ticket Type in Emails.....
- 2015-12-16 Fixed bug#[11695](http://bugs.otrs.org/show_bug.cgi?id=11695) - Inconsistency with the sorting icon.
- 2015-12-16 Fixed bug#[8760](http://bugs.otrs.org/show_bug.cgi?id=8760) - digest algorithm SHA1 is hardcoded in PGP/MIME signed messages.
- 2015-12-16 Fixed bug#[3688](http://bugs.otrs.org/show_bug.cgi?id=3688) - Emails to a "deeply merged" ticket are added to the wrong ticket.
- 2015-12-15 Fixed bug#[3785](http://bugs.otrs.org/show_bug.cgi?id=3785) - issuing cron jobs include backup files from them.
- 2015-12-15 Fixed bug#[8828](http://bugs.otrs.org/show_bug.cgi?id=8828) - No embedded images in autoresponses.
- 2015-12-15 Fixed bug#[7730](http://bugs.otrs.org/show_bug.cgi?id=7730) - Security: Notification Tags can be used to display critical data in Answers.
- 2015-12-15 Fixed bug#[11373](http://bugs.otrs.org/show_bug.cgi?id=11373) - CustomerID in AgentTicketPhone accepts any value, thanks to S7.
- 2015-12-15 Fixed bug#[10883](http://bugs.otrs.org/show_bug.cgi?id=10883) - Do not hardcode X-Frame-Options: SAMEORIGIN.
- 2015-12-15 Fixed bug#[11182](http://bugs.otrs.org/show_bug.cgi?id=11182) - otrs.SyncLDAP2DB.pl produces invalid SQL statements.
- 2015-12-15 Fixed bug#[11705](http://bugs.otrs.org/show_bug.cgi?id=11705) - Ticket filters are displayed incorrectly.
- 2015-12-14 Fixed bug#[7708](http://bugs.otrs.org/show_bug.cgi?id=7708) - Only 400 agents available in AdminUser.
- 2015-12-14 Fixed bug#[11406](http://bugs.otrs.org/show_bug.cgi?id=11406) - Values of a dynamic field of type multiselect are not shown in dashoard ticket calendar.
- 2015-12-14 Fixed bug#[11286](http://bugs.otrs.org/show_bug.cgi?id=11286) - Default-Value "X-Envelope-To" instead of "Envelope-To" in PostmasterX-Header.
- 2015-12-14 Fixed bug#[11738](http://bugs.otrs.org/show_bug.cgi?id=11738) - Generate Support Bundle throws errors when HTTPS is used as HTTPTYPE.
- 2015-12-14 Fixed bug#[10510](http://bugs.otrs.org/show_bug.cgi?id=10510) - Problem sending attachments with wrong mime type.
- 2015-12-14 Fixed bug#[11722](http://bugs.otrs.org/show_bug.cgi?id=11722) - Undefined for undefined variable at requesting LostPasswordToken, thanks to Norihiro Tanaka.
- 2015-12-14 Fixed bug#[11733](http://bugs.otrs.org/show_bug.cgi?id=11733) - Field details in activity dialogs are not correctly loaded if they contain single quotes.
- 2015-12-11 Fixed bug#[11667](http://bugs.otrs.org/show_bug.cgi?id=11667) - Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout.
# 5.0.5 2015-12-15
- 2015-12-08 Updated translations, thanks to all translators.
- 2015-12-08 Fixed bug#[11721](http://bugs.otrs.org/show_bug.cgi?id=11721) - $Self->{Debug} is not passed to frontend modules.
- 2015-12-07 Fixed bug#[10266](http://bugs.otrs.org/show_bug.cgi?id=10266) - Time Units can not be displayed and used in process Activity Dialogues.
- 2015-12-04 Follow-up fix for bug#[11625](http://bugs.otrs.org/show_bug.cgi?=11625) - Daemon tasks error messages does not show the task name.
- 2015-12-04 Fixed bug#[11652](http://bugs.otrs.org/show_bug.cgi?id=11652) - Jobs from the GenericAgent Config file use wrong ticket limit.
- 2015-12-04 Fixed bug#[11680](http://bugs.otrs.org/show_bug.cgi?id=11680) - Error in support data collector.
- 2015-12-03 Fixed bug#[11666](http://bugs.otrs.org/show_bug.cgi?id=11666) - Problem Creating DynamicField For Article and Including It on an Activity Window.
- 2015-12-03 Fixed bug#[11712](http://bugs.otrs.org/show_bug.cgi?id=11712) - Sysconfig validation fills newly added field with default value.
- 2015-12-03 Fixed bug#[8511](http://bugs.otrs.org/show_bug.cgi?id=8511) - TemplateGenerator.pm - Use of uninitialized value in substitution iterator at 1028.
- 2015-12-02 Fixed bug#[11096](http://bugs.otrs.org/show_bug.cgi?id=11096) - action URL overwrites permission settings thanks to S7.
- 2015-12-02 Fixed bug#[11709](http://bugs.otrs.org/show_bug.cgi?id=11709) - In move notification is replaced with ticket comment, not last customer body, thanks to S7.
- 2015-12-02 Fixed bug#[11708](http://bugs.otrs.org/show_bug.cgi?id=11708) - Missing Ticket Escalation cron task.
- 2015-11-30 Fixed bug#[11700](http://bugs.otrs.org/show_bug.cgi?id=11700) - IE is closing popup directly after opening it.
- 2015-11-30 Fixed bug#[11686](http://bugs.otrs.org/show_bug.cgi?id=11686) - Signature Management does not keep an inserted image when editing the source HTML.
- 2015-11-27 Fixed bug#[9074](http://bugs.otrs.org/show_bug.cgi?id=9074) - No owner restriction via ACL using Frontend -> Action.
- 2015-11-27 Fixed bug#[11694](http://bugs.otrs.org/show_bug.cgi?id=11694) - Various errors in GenericTicketConnectorSOAP.wsdl file, thanks to Cyrille Bollu.
- 2015-11-26 Fixed bug#[11692](http://bugs.otrs.org/show_bug.cgi?id=11692) - Typo in AdminNotificationEvent.tt (Attibutes).
- 2015-11-26 Fixed bug#[11393](http://bugs.otrs.org/show_bug.cgi?id=11393) - ACL not hiding Process NavBar link when Type is Menu.
- 2015-11-26 Fixed bug#[11574](http://bugs.otrs.org/show_bug.cgi?id=11574) - Dashboard - Queue - Attributes of the Widget are not used in the 'Tickets in my Service' view.
- 2015-11-26 Fixed bug#[11605](http://bugs.otrs.org/show_bug.cgi?id=11605) - New ticket notification names are not translated in agent preferences.
- 2015-11-26 Fixed bug#[9061](http://bugs.otrs.org/show_bug.cgi?id=9061) - Initial queues are set to "Ticket lock after follow-up: yes".
- 2015-11-26 Fixed bug#[11663](http://bugs.otrs.org/show_bug.cgi?id=11663) - View type not saved to UserPreferences in AgentTicketZoom.
- 2015-11-26 Fixed bug#[11688](http://bugs.otrs.org/show_bug.cgi?id=11688) - otrs.Console.pl Maint::Session::ListExpired shows wrong message.
- 2015-11-25 Fixed bug#[9152](http://bugs.otrs.org/show_bug.cgi?id=9152) - Event based notification with attachments does not quote article content.
# 5.0.4 2015-12-01
- 2015-11-24 Updated translations, thanks to all translators.
- 2015-11-24 Fixed bug#[11654](http://bugs.otrs.org/show_bug.cgi?id=11654) - Internal server error with limit 0 in out-of-office-dashboard.
- 2015-11-24 Fixed bug where some special unicode characters (line terminators) were not correctly encoded to JSON.
- 2015-11-24 Fixed bug#[11472](http://bugs.otrs.org/show_bug.cgi?id=11472) - Process Management: Activity Dialog configuration for Article field is default set to "Do not show field".
- 2015-11-24 Fixed bug#[10931](http://bugs.otrs.org/show_bug.cgi?id=10931) - Reply to note does not use the origin note subject, thanks to S7.
- 2015-11-23 Added the possibility to set notifications as mandatory. Agents will be forced to chose at least one method for such notifications on their preferences.
- 2015-11-23 Fixed bug#[11677](http://bugs.otrs.org/show_bug.cgi?id=11677) - Stale entries in article_search table prevent ticket from being deleted.
- 2015-11-20 Fixed bug#[11675](http://bugs.otrs.org/show_bug.cgi?id=11675) - A wrong cron schedule such as 2 2 31 2 * (Feb 31th) causes daemon to hang.
- 2015-11-20 Fixed bug#[11647](http://bugs.otrs.org/show_bug.cgi?id=11647) - Ticket Notifications Broke when RichText is turned off.
- 2015-11-20 Fixed bug#[10938](http://bugs.otrs.org/show_bug.cgi?id=10938) - Missing translation 'Linked As' in OTRS Interface.
- 2015-11-20 Fixed bug#[11607](http://bugs.otrs.org/show_bug.cgi?id=11607) - charset string in body gets replaced.
- 2015-11-20 Add possibility to XMLExecute command to only run pre or post SQL, thanks to Elias Probst.
- 2015-11-19 Fixed bug#[11168](http://bugs.otrs.org/show_bug.cgi?id=11168) - Lost condition in AgentTicketSearch, thanks to Norihiro Tanaka.
- 2015-11-18 Don't show warning about running otrs.Console.pl --allow-root as root as this changes the output stream.
- 2015-11-17 Fixed bug#[7987](http://bugs.otrs.org/show_bug.cgi?id=7987) - Ticket dashboard modules not working with unlocked tickets attributes, thanks to S7.
- 2015-11-16 Fixed bug#[11205](http://bugs.otrs.org/show_bug.cgi?id=11205) - Popup window height does not check for actual screen height.
- 2015-11-16 Fixed bug#[11651](http://bugs.otrs.org/show_bug.cgi?id=11651) - All customers shown as invalid if using an LDAP backend.
- 2015-11-13 Fixed bug#[11351](http://bugs.otrs.org/show_bug.cgi?id=11351) - S/Mime signed mails always show "Signature verified before!".
- 2015-11-06 Fixed bug#[11348](http://bugs.otrs.org/show_bug.cgi?id=11348) - Error handling in AgentTicketForward.
- 2015-11-12 Added dutch stopwords, thanks to Thomas Wouters.
- 2015-11-11 Added translation strings form Kernel/Output/HTML/Templates/Standard sub-directories.
- 2015-11-11 Fixed bug#[11642](http://bugs.otrs.org/show_bug.cgi?id=11642) - Console Command Dev::Tools::TranslationsUpdate skips nested .tt files when gather translation strings.
- 2015-11-11 Fixed bug#[11641](http://bugs.otrs.org/show_bug.cgi?id=11641) - SchedulerDB TaskUnlockExpired() Need String! message..
- 2015-11-11 Set all OTRS Daemon cron tasks SysConfig settings to "Expert" ConfigLevel.
# 5.0.3 2015-11-17
- 2014-11-11 Updated translations, thanks to all translators.
- 2015-11-11 Fixed bug#[11601](http://bugs.otrs.org/show_bug.cgi?id=11601) - OTRS 5 - 2fa and password change - error.
- 2015-11-09 Fixed bug#[11511](http://bugs.otrs.org/show_bug.cgi?id=11511) - Text length for title is cut off after 50 characters.
- 2015-11-09 Fixed bug#[11630](http://bugs.otrs.org/show_bug.cgi?id=11630) - Localization French.
- 2015-11-09 Fixed bug#[11320](http://bugs.otrs.org/show_bug.cgi?id=11320) - Invalid customer user can update password.
- 2015-11-09 Fixed bug#[11633](http://bugs.otrs.org/show_bug.cgi?id=11633) - When running the Maint::Database::Check before upgrading a confusing message appears.
- 2015-11-09 Fixed bug#[11572](http://bugs.otrs.org/show_bug.cgi?id=11572) - Multiple responsive layout issues in AgentTicketCompose.
- 2015-11-09 Fixed bug#[5509](http://bugs.otrs.org/show_bug.cgi?id=5509) - Wrong umlauts if bounce function is used.
- 2015-11-09 Fixed bug#[11475](http://bugs.otrs.org/show_bug.cgi?id=11475) - Kernel::System::MailAccount::IMAP->Fetch() could delete unprocessed mails from server.
- 2015-11-08 Fixed bug#[11592](http://bugs.otrs.org/show_bug.cgi?id=11592) - NotificationArticleType ignored at notification for customer.
- 2015-11-08 Fixed bug#[11632](http://bugs.otrs.org/show_bug.cgi?id=11632) - TicketNotification, English is not always the default language.
- 2015-11-06 Fixed bug#[9884](http://bugs.otrs.org/show_bug.cgi?id=9884) - Solution Time counts wrong on daylight time changes.
- 2015-11-06 Follow-up fix for bug#[11586](http://bugs.otrs.org/show_bug.cgi?id=11586) - Cannot show collapsed view by default if config Ticket::Frontend::ZoomExpand is true.
- 2015-11-06 Follow-up fix for bug#[11194](http://bugs.otrs.org/show_bug.cgi?id=11194) - Download button for dashboard stats visible even if no permissions for AgentStats exist.
- 2015-11-06 Fixed bug#[10477](http://bugs.otrs.org/show_bug.cgi?id=10477) - Printing: numbering of article does not equal to the numbering of PDF.
- 2015-11-05 Fixed bug#[11600](http://bugs.otrs.org/show_bug.cgi?id=11600) - Dynamic Field of type multiselect is not substituted correctly.
- 2015-11-05 Fixed bug#[11340](http://bugs.otrs.org/show_bug.cgi?id=11340) - Broken value after copying values from DynamicField multiselect to multiselect during process transition action TicketCreate.
- 2015-11-05 Fixed bug#[11625](http://bugs.otrs.org/show_bug.cgi?id=11625) - Daemon tasks error messages does not show the task name.
- 2015-11-05 Fixed bug#[11492](http://bugs.otrs.org/show_bug.cgi?id=11492) - Stats do not honor the Ticket::Service::KeepChildren parameter.
- 2015-11-05 Fixed bug#[11595](http://bugs.otrs.org/show_bug.cgi?id=11595) - Infinite notification loop caused by ArticleCustomerNotification.
- 2015-11-05 Fixed bug#[11350](http://bugs.otrs.org/show_bug.cgi?id=11350) - Translation for string Created not working at Dashboard widget.
- 2015-11-05 Fixed bug#[11269](http://bugs.otrs.org/show_bug.cgi?id=11269) - Admin Service: empty value for description field shows as () below the form field.
- 2015-11-05 Fixed bug#[11468](http://bugs.otrs.org/show_bug.cgi?id=11468) - Using SVG images for Agent and Customer logo requires additional CSS.
- 2015-11-05 Fixed bug#[11616](http://bugs.otrs.org/show_bug.cgi?id=11616) - \_DBGroupRoleGet will return incorrect permissions.
- 2015-11-03 Fixed bug#[11565](http://bugs.otrs.org/show_bug.cgi?id=11565) - New article notification(star) and entry created for agent that creates the ticket.
- 2015-11-03 Added possibility to search for console commands. Just use bin/otrs.Console.pl Help SearchTerm to search for commands similar to SearchTerm.
- 2015-11-02 Fixed bug#[11558](http://bugs.otrs.org/show_bug.cgi?id=11558) - Empty Agent preferences tooltip in AdminNotificationEvent.
# 5.0.2 2015-11-03
- 2015-10-30 Fixed bug#[11608](http://bugs.otrs.org/show_bug.cgi?id=11608) - Console command Dev::Tools::TranslationsUpdate skips the first language.
- 2015-10-30 Fixed bug#[11552](http://bugs.otrs.org/show_bug.cgi?id=11552) - No modernized input fields in the dashboard stat settings.
- 2015-10-30 Fixed bug#[11575](http://bugs.otrs.org/show_bug.cgi?id=11575) - Logo overlaps toolbar when using slim skins.
- 2015-10-30 Fixed bug#[11604](http://bugs.otrs.org/show_bug.cgi?id=11604) - AgentTicketForward is still using the old select fields style.
- 2015-10-18 Updated translations, thanks to all translators.
- 2015-10-27 Fixed richtext editor drag and drop functionality for images.
- 2015-10-26 Fixed bug#[11559](http://bugs.otrs.org/show_bug.cgi?id=11559) - Can not upgrade user preferences for notification with DBUpdate-to-5.pl, thanks to Norihiro Tanaka.
- 2015-10-23 Fixed bug#[11545](http://bugs.otrs.org/show_bug.cgi?id=11545) - When Phone or Email ticket created, runtime error.
- 2015-10-22 Fixed bug#[11570](http://bugs.otrs.org/show_bug.cgi?id=11570) - Calling AgentStatisticsReports does not show the correct message when OpenMainMenuOnHover is disabled.
- 2015-10-22 Fixed bug#[11553](http://bugs.otrs.org/show_bug.cgi?id=11553) - In some languages the buttons to create a statistics have diffrent heights.
- 2015-10-22 Fixed bug#[11557](http://bugs.otrs.org/show_bug.cgi?id=11557) - Ticket Notifications in personal preferences is sorted badly.
- 2015-10-20 Fixed LogObject call in InterfaceInstaller.pm.
# 5.0.1 2015-10-20
- 2015-10-19 Fixed bug#[11566](http://bugs.otrs.org/show_bug.cgi?id=11566) - Once per day notification setting is not honored if sendmail backend is used under certain circumstances.
- 2015-10-16 Fixed bug#[11562](http://bugs.otrs.org/show_bug.cgi?id=11562) - Tickets with status 'pending auto close -/+' will be closed as usually, but a 'Ticket locked out' notification is send to agents.
- 2015-10-15 Added new 'Unformatted' template for email notification method.
- 2015-10-15 Fixed bug#[11556](http://bugs.otrs.org/show_bug.cgi?id=11556) - Searching in inputfields does not hide non-matching entries.
- 2015-10-14 Updated CPAN module URI to version 1.69.
- 2015-10-14 Updated CPAN module Text::Diff to version 1.43.
- 2015-10-14 Updated CPAN module SOAP::Lite to version 1.19.
- 2015-10-14 Updated CPAN module REST::Client to version 273.
- 2015-10-14 Updated CPAN module PDF::API2 to version 2.025.
- 2015-10-13 Updated translations, thanks to all translators.
- 2015-10-13 Fix missing ticket cache clear after ticket merge, fixes Ticket#2015092442000716.
- 2015-10-13 Updated CKEditor to version 4.5.4.
- 2015-10-12 Fixed bug#[11535](http://bugs.otrs.org/show_bug.cgi?id=11535) - Listed message for disabled languages in ticket notification management, thanks to S7.
- 2015-10-12 Fixed bug#[11519](http://bugs.otrs.org/show_bug.cgi?id=11519) - Old message in AgentTicketBounce, thanks to Norihiro Tanaka.
- 2015-10-12 Fixed bug#[11510](http://bugs.otrs.org/show_bug.cgi?id=11510) - AgentTicketMove empty by sysconfig changes.
- 2015-10-12 Fixed bug#[11255](http://bugs.otrs.org/show_bug.cgi?id=11255) - Forwarding Templates do not work with rich text disabled.
- 2015-10-10 Fixed bug#[11260](http://bugs.otrs.org/show_bug.cgi?id=11260) - Missing translation escalation, thanks to S7.
- 2015-10-09 Fixed bug#[11467](http://bugs.otrs.org/show_bug.cgi?id=11467) - ACL does not work with Dest Link in Customer::ModuleRegistration, thanks to S7.
- 2015-10-09 Fixed bug#[11513](http://bugs.otrs.org/show_bug.cgi?id=11513) - Out of Office is missing in owner dropdown.
- 2015-10-09 Fixed bug#[11530](http://bugs.otrs.org/show_bug.cgi?id=11530) - Some messages are not translatable, thanks to S7.
- 2015-10-09 Fixed bug#[11544](http://bugs.otrs.org/show_bug.cgi?id=11544) - Missing Dynamic Field Name in container div class in Customer Interface.
# 5.0.0.rc1 2015-10-13
- 2015-10-08 Updated translations, thanks to all translators.
- 2015-10-07 Fixed bug#[11541](http://bugs.otrs.org/show_bug.cgi?id=11541) - Wrong HTML quoted on text sending 2 or more notifications.
- 2015-10-06 Updated CKEditor to version 4.5.3.
- 2015-10-06 Updated qUnit to version 1.19.0.
- 2015-10-06 Updated MomentJS to version 2.10.6.
- 2015-10-06 Updated jQuery Validate to version 1.14.0.
- 2015-10-06 Updated FullCalendar to version 2.4.0.
- 2015-10-06 Updated d3 to verion 3.5.6.
- 2015-10-06 Updated CanVG to version 1.4.
- 2015-10-05 Fixed bug#[11517](http://bugs.otrs.org/show_bug.cgi?id=11517) - Error in password of customer user is blank with Oracle Database, thanks to Norihiro Tanaka.
- 2015-10-05 Fixed bug#[11527](http://bugs.otrs.org/show_bug.cgi?id=11527) - Validation highlights wrong field.
- 2015-10-05 Fixed bug#[11523](http://bugs.otrs.org/show_bug.cgi?id=11523) - Attachments from a selected template disappear when add another attachment.
- 2015-10-05 Fixed bug#[11532](http://bugs.otrs.org/show_bug.cgi?id=11532) - Error messages generated by DBUpdate-to-5.pl.
- 2015-10-05 Fixed bug#[11531](http://bugs.otrs.org/show_bug.cgi?id=11531) - uninitialized value $identifier in DBUpdate-to-5.pl.
- 2015-10-03 Updated CPAN module Mozilla::CA to version 20150826.
- 2015-10-03 Updated CPAN module MIME::Tools to version 5.507.
- 2015-10-03 Updated CPAN module Locale::Codes to version 3.36.
- 2015-10-02 Fixed bug#[11524](http://bugs.otrs.org/show_bug.cgi?id=11524) - HTMLUtils::Truncate() dies if string contains an utf8 character that needs more than 2 bytes.
- 2015-10-02 Updated CPAN module HTTP::Headers to version 6.11.
- 2015-10-02 Updated CPAN module Excel::Writer::XLSX to version 0.85.
- 2015-10-02 Fixed bug#[11471](http://bugs.otrs.org/show_bug.cgi?id=11471) - Generic Agent: Select fields can not be unset.
- 2015-10-01 Fixed bug#[11525](http://bugs.otrs.org/show_bug.cgi?id=11525) - Wrong HTML quoted on notification for ticket created from plain text email.
- 2015-10-01 Fixed bug#[11486](http://bugs.otrs.org/show_bug.cgi?id=11486) - endless recursion if sub module of Layout is buggy.
- 2015-09-30 Fixed bug#[11514](http://bugs.otrs.org/show_bug.cgi?id=11514) - Unable to use bulk action in mobile mode.
- 2015-09-29 Fixed bug#[11516](http://bugs.otrs.org/show_bug.cgi?id=11516) - Pending time will be ignored in the console command for the pending auto close check.
- 2015-09-29 Fixed bug#[11515](http://bugs.otrs.org/show_bug.cgi?id=11515) - Ticket notifications sends the content of the previous notification on the same event.
- 2015-09-29 Fixed bug#[11507](http://bugs.otrs.org/show_bug.cgi?id=11507) - No ticket event notifications with out of office enabled, but not within ooO timeframe..
- 2015-09-29 Updated DejaVu fonts to version 2.35.
- 2015-09-25 Stats::Dynamic::TicketList: Add 'NumberOfArticles' ticket attribute. Thanks to Elias Probst.
- 2015-09-25 Fixed bug#[11078](http://bugs.otrs.org/show_bug.cgi?id=11078) - Extra newline is inserted in the text wrapping.
- 2015-09-25 Fixed bug#[8220](http://bugs.otrs.org/show_bug.cgi?id=8220) - OutOfOffice does not check if end date is before start date.
- 2015-09-25 Fixed bug#[11317](http://bugs.otrs.org/show_bug.cgi?id=11317) - When service is mandatory in customerfrontend - error occurred!.
- 2015-09-25 Fixed bug#[11196](http://bugs.otrs.org/show_bug.cgi?id=11196) - "Created by" detail missing in PDF print.
- 2015-09-25 Fixed bug#[11352](http://bugs.otrs.org/show_bug.cgi?id=11352) - Wrong behaviour of AdminCustomerUser::RunInitialWildcardSearch.
- 2015-09-25 Fixed bug#[11496](http://bugs.otrs.org/show_bug.cgi?id=11496) - Search field shown even if type and service disabled.
- 2015-09-25 Fixed bug#[11152](http://bugs.otrs.org/show_bug.cgi?id=11152) - Ending of daylight saving time caused system collapse.
- 2015-09-25 Fixed bug#[11315](http://bugs.otrs.org/show_bug.cgi?id=11315) - subservice not apparent in overview when many services are in the list.
- 2015-09-25 Fixed bug#[4661](http://bugs.otrs.org/show_bug.cgi?id=4661) - stored searches are lost after changing the username of an agent or customer.
- 2015-09-25 Fixed bug#[11457](http://bugs.otrs.org/show_bug.cgi?id=11457) - Agent language preference select field is not translated.
- 2015-09-24 Fixed bug#[11502](http://bugs.otrs.org/show_bug.cgi?id=11502) - DynamicField based ACLs does not work in AgentTicketPhoneCommon.
# 5.0.0.beta5 2015-09-29
- 2015-09-24 Updated translations, thanks to all translators.
- 2015-09-23 Added SysConfig settings (Daemon::Log::STDOUT, Daemon::Log::STDERR) to control the redirection of standard streams to log files.
- 2015-09-23 Added missing SysConfig setting (Daemon::Log::DaysToKeep) to customize the number of days to keep the otrs.Daemon.pl log files, default to 1 day.
- 2015-09-23 Fixed otrs.Daemon.pl old log files delete, added mechanism to also delete current log files if they have no content.
- 2015-09-23 Added '--force' option to otrs.Daemon.pl 'stop' action to reduce the time the main daemon waits for its child processes to stop (from 30 secs to 5 secs).
- 2015-09-23 Added default values for statistic time field selections instead of max/min values.
- 2015-09-23 Fixed bug#[10530](http://bugs.otrs.org/show_bug.cgi?id=10530) - HTML emails not properly displayed (parts missing).
- 2015-09-22 Fixed bug#[11495](http://bugs.otrs.org/show_bug.cgi?id=11495) - AdminCustomerUser only shows the first 250 CustomerIDs in dropdown.
- 2015-09-21 Fixed bug#[11470](http://bugs.otrs.org/show_bug.cgi?id=11470) - AgentPreferences shows "My Services" even when Ticket::Service is disabled.
- 2015-09-21 Fixed bug#[11481](http://bugs.otrs.org/show_bug.cgi?id=11481) - AutoResponse will be sent altough it is set to invalid.
- 2015-09-18 Fixed bug#[11441](http://bugs.otrs.org/show_bug.cgi?id=11441) - It is not possible to sort by Owner.
- 2015-09-18 Added new console command to create customer companies, thanks to babafou.
- 2015-09-18 Fixed bug#[10878](http://bugs.otrs.org/show_bug.cgi?id=10878) - bulk action for owner change: tickets are not locked.
- 2015-09-18 Fixed bug#[11283](http://bugs.otrs.org/show_bug.cgi?id=11283) - Cropped upper part of the column filters.
- 2015-09-18 Fixed bug#[10984](http://bugs.otrs.org/show_bug.cgi?id=10984) - Issues when adding customer users using "Customer user" link.
- 2015-09-18 Fixed bug#[11112](http://bugs.otrs.org/show_bug.cgi?id=11112) - Number of affected tickets of GenericAgent job via web interface is limited hardcoded.
- 2015-09-18 Fixed bug#[11307](http://bugs.otrs.org/show_bug.cgi?id=11307) - Reference to uninitialized value at change of sort order of search result in AgentTicketSearch.
- 2015-09-18 Fixed bug#[11330](http://bugs.otrs.org/show_bug.cgi?id=11330) - LogModule::LogFile::Date creates log files ending in single digit.
- 2015-09-17 Added the time zone support in the statistics for systems which use UTC as system time and with active TimeZoneUser feature.
- 2015-09-17 Fixed bug#[11387](http://bugs.otrs.org/show_bug.cgi?id=11387) - TimeZoneUser setting not working within stats.
- 2015-09-17 Fixed bug#[9744](http://bugs.otrs.org/show_bug.cgi?id=9744) - In 7 Day Stats, stats displayed in GMT.
- 2015-09-16 Fixed a nasty JSON::XS crash on some platforms.
- 2015-09-11 Fixed bug#[11462](http://bugs.otrs.org/show_bug.cgi?id=11462) - Article sort order not respected in Print.
# 5.0.0.beta4 2015-09-15
- 2015-09-09 Updated translations, thanks to all translators.
- 2015-08-19 Followup for bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC.
- 2015-09-04 Improved modernized input fields to ignore accents when searching (thanks to Dusan Vuckovic). This will find México when you just search for Mexico.
- 2015-09-02 Fixed bug#[11437](http://bugs.otrs.org/show_bug.cgi?id=11437) - Filter not available if Y-axis is not defined.
- 2015-09-02 Fixed bug#[11321](http://bugs.otrs.org/show_bug.cgi?id=11321) - Translate is called twice on Months of Year.
- 2015-09-01 Fixed bug#[11465](http://bugs.otrs.org/show_bug.cgi?id=11465) - New ticket notifications not working correctly.
- 2015-08-31 Fixed bug#[11438](http://bugs.otrs.org/show_bug.cgi?id=11438) - Daemon not running.
- 2015-08-31 Improved otrs.Daemon.pl PID detection mechanism.
- 2015-08-31 Fixed bug#[11264](http://bugs.otrs.org/show_bug.cgi?id=11264) - Reducing article dropdown dynamic fields via ACL does not work.
- 2015-08-31 Fixed bug#[11398](http://bugs.otrs.org/show_bug.cgi?id=11398) - Selecting a template in AgentTicketPhone (and likely other components) silently overrides existing content, losing data.
- 2015-08-31 Fixed bug#[11435](http://bugs.otrs.org/show_bug.cgi?id=11435) - If opening navigation bar or sidebar in responsive mode, OTRS jumps back to the top of the window.
- 2015-08-31 Fixed bug#[11460](http://bugs.otrs.org/show_bug.cgi?id=11460) - CustomerSearch fails for searches containing '\_'.
- 2015-08-28 Added the new time scale values 'half-year(s)' and 'quarter(s)' and the possibility to select a upcoming relative time value for the statistic time field.
- 2015-08-28 Fixed bug#[11450](http://bugs.otrs.org/show_bug.cgi?id=11450) - Modern input fields does not refresh correctly in Ticket Search.
- 2015-08-28 Fixed bug#[11400](http://bugs.otrs.org/show_bug.cgi?id=11400) - Inconsistency in AgentTicketZoom and AgentTicketCompose.
- 2015-08-28 Fixed bug#[11309](http://bugs.otrs.org/show_bug.cgi?id=11309) - Bug in Statistic Deletion.
- 2015-08-28 Fixed bug#[8146](http://bugs.otrs.org/show_bug.cgi?id=8146) - Generate report in Chinese from command line.
# 5.0.0.beta3 2015-09-01
- 2015-08-25 Followup for bug#[9460](http://bugs.otrs.org/show_bug.cgi?id=9460) - Under some circumstances OTRS does not join Tickets to the Customernumber.
- 2015-08-25 Fixed search dialog call from navigation bar.
- 2015-08-25 Added new Galician translation, thanks to ARTURO MONDELO RUIZ-FALCO.
- 2016-08-24 Changed Scheduler Cron task definition 'Params' attribute: from string to array.
- 2015-08-21 Fixed bug#[11302](http://bugs.otrs.org/show_bug.cgi?id=11302) - Out of office data incorrect.
- 2015-08-20 Fixed bug#[11405](http://bugs.otrs.org/show_bug.cgi?id=11405) - AgentTicketForward not possible to hide by ACL.
- 2015-08-19 Fixed bug#[11440](http://bugs.otrs.org/show_bug.cgi?id=11440) - TransitionAction TicketLockSet typo, thanks to Torsten Thau (c.a.p.e. IT).
- 2015-08-19 Fixed bug#[11436](http://bugs.otrs.org/show_bug.cgi?id=11436) - Auto response will not generated.
- 2015-08-19 Followup for bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC.
- 2015-08-18 Added transition action TicketArticleCreate capability to use current user information, if 'From' attribute is not defined, thanks to Jaroslav Balaz (Mühlbauer).
- 2015-08-18 Fixed bug#[11279](http://bugs.otrs.org/show_bug.cgi?id=11279) - auto reply with DynamicFields from webservice.
- 2015-08-18 Fixed bug#[11416](http://bugs.otrs.org/show_bug.cgi?id=11416) - incoming tickets might be assigned to wrong customer due to fuzzy e-mail address matching.
- 2015-08-17 Added AgentTicketBulk screen capability load plugin modules.
- 2015-08-13 Added switchable display of sender and recipients (realname or full field incl. email address) in ticket zoom for agent and customer interface.
# 5.0.0.beta2 2015-08-18
- 2015-08-10 Fixed bug#[11413](http://bugs.otrs.org/show_bug.cgi?id=11413) - Responsible list is not filled in AgentTicketResponsible.
- 2015-08-10 Added funnel icon to "Filters" button on input fields when the list values is using a filter, thanks to Dusan Vuckovic (Mühlbauer)..
- 2015-08-10 Added new parameter "ExpandFilters" to Layout::BuildSelection() to show input fields filters list by default when values list is shown, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-08-10 Fixed bug#[11429](http://bugs.otrs.org/show_bug.cgi?id=11429) - New input fields duplicate values show duplicate names when selected, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-08-07 Added support to activate filters by default in input fields, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-08-07 Fixed bug#[11427](http://bugs.otrs.org/show_bug.cgi?id=11427) - Wrong sorting for modernize input fields without a alphanumeric sorting, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-08-06 Removed external commands execution capability from scheduler daemon Cron tasks.
- 2015-08-06 Added fetchmail wrapper.
- 2015-08-05 Added possibility to execute otrs.Console.pl as root.
- 2015-08-05 Added otrs.postmaster.pl for backwards compatibility.
- 2015-08-05 Fixed bug#[11419](http://bugs.otrs.org/show_bug.cgi?id=11419) - Selection of multiple values of Multiselect DynamicFields in AgentTicketPhone is not possible due AJAX refresh, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-08-04 Fixed bug#[11420](http://bugs.otrs.org/show_bug.cgi?id=11420) - New input fields are wider that expected when they are in the sidebar.
- 2015-08-04 Fixed bug#[11418](http://bugs.otrs.org/show_bug.cgi?id=11418) - Input fields in AgentTicketEmailOutbound are not consistent with other screens, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-08-03 Followup for bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC.
# 5.0.0.beta1 2015-08-04
- 2015-07-17 Finished existing outbound element sorting for SOAP transport. Added graphical sorting functionality.
- 2015-07-16 Added two factor authentication layer and google auth algorithm to agent and customer interface.
- 2015-07-16 Switched to case insensitive sorting for select fields.
- 2015-07-16 Modernized input fields, thanks to Dusan Vuckovic (Mühlbauer).
- 2015-07-15 Added possibility of opening new process ticket screen with a preselected process to CustomerTicketProcess (taken from AgentTicketProcess).
- 2015-07-13 Added possibility to define a time difference for pending states during ticket create or update, using the generic ticket connector (GenericInterface), thanks to Frederic Van Espen.
- 2015-07-13 Updated CPAN module parent to version 0.234.
- 2015-07-13 Updated CPAN module YAML to version 1.15.
- 2015-07-13 Updated CPAN module XML::Parser::Lite to version 0.721.
- 2015-07-13 Updated CPAN module XML::TreePP to version 0.43.
- 2015-07-13 Updated CPAN module URI to version 1.68.
- 2015-07-13 Updated CPAN module Text::CSV to version 1.33.
- 2015-07-13 Updated CPAN module Selenium::Remote::Driver to version 0.26.
- 2015-07-13 Updated CPAN module SOAP::Lite to version 1.14.
- 2015-07-13 Updated CPAN module REST::Client to version 272.
- 2015-07-13 Updated CPAN module Net::IMAP::Simple to version 1.2206.
- 2015-07-13 Updated CPAN module Net::SSLGlue to version 1.054.
- 2015-07-13 Updated CPAN module Net::HTTP to version 6.09.
- 2015-07-13 Updated CPAN module Mozilla::CA to version 20141217.
- 2015-07-13 Updated CPAN module MailTools to version 2.14.
- 2015-07-13 Updated CPAN module MIME::Tools to version 5.506.
- 2015-07-13 Updated CPAN module Locale::Codes to version 3.35.
- 2015-07-13 Updated CPAN module Linux::Distribution to version 0.23.
- 2015-07-13 Updated CPAN module libwww-perl to version 6.13.
- 2015-07-13 Updated CPAN module JavaScript::Minifier to version 1.14.
- 2015-07-13 Updated CPAN module Excel::Writer::XLSX to version 0.84.
- 2015-07-13 Updated CPAN module Encode::Locale to version 1.05.
- 2015-07-13 Updated CPAN module Email::Valid to version 1.196.
- 2015-07-13 Updated CPAN module Algorithm::Diff to version 1.19_03.
- 2015-07-10 Updated CPAN module CGI to version 4.21.
- 2015-07-09 Added support for SOAP requests with chunked Transfer-Encoding, thanks to Frederic Van Espen.
- 2015-07-09 Added possibility to add or change auto-increment columns during 'TABLE ALTER' SQL statements for PostgreSQL.
- 2015-07-02 Removed external dependency to PDF::API2 by bundling it. Dropped HTML print view in favor of PDF.
- 2015-06-30 Added OTRS Scheduler daemon task handlers for: generic agent, cron, and asynchronous executor tasks.
- 2015-06-30 Ported OTRS Scheduler to the OTRS Daemon architecture.
- 2015-06-30 Added OTRS Daemon sub-framework.
- 2015-06-30 Added possibility to execute any method of any object asynchronously Kernel/System/AsynchronousExecutor.
- 2015-06-30 Increased flexibility for time based generic agent jobs to be executed even each minute.
- 2015-06-30 Added CronEvent wrapper Kernel/System/CronEvent.
- 2015-06-29 Redesigned statistics GUI.
- 2015-06-11 Added possibility to define read only SysConfig settings.
- 2015-06-11 Added possibility to disable a Date/Time field (created with Layout object BuildDateSelection()).
- 2015-06-10 Added possibility to show tickets from subqueues in AgenTicketQueue.
Default on initial view is configurable (show or hide subqueue tickets).
- 2015-06-08 Updated 7 day stats dashboard widget to use d3 instead of flot and removed flot completely.
- 2015-06-08 Updated jQuery to 2.1.4; jQuery UI to 1.11.4; FontAwesome to 4.3.0; FullCalendar to 2.3.1, StackTrace to 0.6.4.
- 2015-06-02 Updated jstree to version 3.1.1.
- 2015-06-02 Ported all frontend modules to the ObjectManager.
- 2015-06-01 Added the possibility to extract translation strings directly from Perl code.
- 2015-05-27 Fixed wrong column types in PostgreSQL.
- 2015-05-26 Added new function Kernel::System::HTMLUtils::HTMLTruncate(), to trim HTML strings without loosing the tag structure.
- 2015-05-26 Added possibility to replace some removed tags in Kernel::System::HTMLUtils::Safety() with a custom string.
- 2015-05-26 Added possibility to remove image tags in Kernel::System::HTMLUtils::Safety().
- 2015-05-18 Added storable wrapper /Kernel/System/Storable.pm.
- 2015-05-18 Removed AutoConnectNo feature from DB.pm.
- 2015-05-18 Added support for Gentoo/emerge in bin/otrs.CheckModules.pl, thanks to Elias Probst.
- 2015-05-13 Removed support for IE8 and IE9.
- 2015-05-12 Only show article accounted time if there is a nonzero value, thanks to Paweł Bogusławski.
- 2015-05-12 Removed support for pre output filters. This can cause bad performance problems and can be replaced by post output filters that render their own templates instead.
- 2015-05-08 Changed format for all successful messages in customer login screen, thanks to S7.
- 2015-04-24 Added possibility to create a ticket without article in transition action "TicketCreate".
- 2015-04-21 Improved performance of ticket merging in bulk action, thanks to Moritz Lenz.
- 2015-04-21 Added support for multiple mirror databases (failsafe).
- 2015-04-16 Added possibility to use list of TicketIDs (array reference) as a parameter for TicketSearch().
- 2015-04-13 Addition to fix of bug#[10712](http://bugs.otrs.org/show_bug.cgi?id=10712) - Incorrect utf8 in ZZZAuto.pm (via SysConfig) also for hash keys.
- 2015-04-10 Support customer company data in ticket small overviews, thanks to Renée Bäcker.
- 2015-04-10 Added searching for article flags, thanks to Moritz Lenz.
- 2015-04-09 Added no match message for administration screens that use filters, thanks to S7.
- 2015-04-01 Added link from dashboard queue overview to AgentTicketQueue for better usability, thanks to Norihiro Tanaka.
- 2015-03-31 Fixed bug#[11200](http://bugs.otrs.org/show_bug.cgi?id=11200) - Wrong realization of Dynamic Fields in SOAP Response.
- 2015-03-26 Fixed bug#[10978](http://bugs.otrs.org/show_bug.cgi?id=10978) - AgentTicketCompose: Deactivate ArticleTypes isn't possible.
- 2015-03-24 Added new console interface for a massively improved user and developer experience on the commandline.
- 2015-03-24 Removed Kernel::System::Crypt layer to use Kernel::System::Crypt::PGP and ::SMIME directly.
- 2015-03-20 Let LWP::UserAgent handle https-proxy commands, thanks to Michiel Beijen.
- 2015-03-20 Added possibility to specify minimum log level, thanks to Renée Bäcker.
- 2015-02-23 Added Ping() to Kernel::System::DB.pm API.
- 2015-02-06 Fixed bug#[11054](http://bugs.otrs.org/show_bug.cgi?id=11054) - HTMLUtils::Safety breaks links.
- 2015-02-03 Fixed bug#[11029](http://bugs.otrs.org/show_bug.cgi?id=11029) - Improved wording for responsible to make it more consistent.
- 2015-01-21 Improved fulltext filters in Ticket::SearchIndex::Filters.
- 2015-01-15 Show 'add agent' and 'add group' action in UserGroup overview, thanks to ReneeB.
- 2015-01-09 Improved stopword lists for StaticDB fulltext index to improve perfromance of fulltext searches. It is recommended to rebuild the fulltext search index.
- 2015-01-08 Added new indices to link_relation table.
- 2015-01-07 Fixed ticket# 2015010142053495 - Unable to change password in customer interface.
- 2015-01-06 Added ACLs handling for Owner and Responsible on screen load for AgentTicketOwner and AgentTicketResponsible.
# 4.0.11 2015-08-04
- 2015-07-13 Fixed bug#[11386](http://bugs.otrs.org/show_bug.cgi?id=11386) - Wrong behavior for the relative period 'the last week(s)' in the stats time field.
- 2015-07-10 Fixed bug#[11295](http://bugs.otrs.org/show_bug.cgi?id=11295) - 'No such user' notification while otrs automatically responses to client ticket.
- 2015-07-09 Fixed bug#[11191](http://bugs.otrs.org/show_bug.cgi?id=11191) - Dashboard ticket filter TYPE.
- 2015-07-09 Fixed syntax error in generated SQL of Kernel::System::Group::GroupGroupMemberList when called with parameter UserIDs.
# 4.0.10 2015-07-14
- 2015-07-08 Updated translations, thanks to all translators.
- 2015-07-07 Fixed bug#[11367](http://bugs.otrs.org/show_bug.cgi?id=11367) - timezone in time stamps of outgoing mails is always UTC.
- 2015-07-03 Fixed bug#[11337](http://bugs.otrs.org/show_bug.cgi?id=11337) - Customer Information Center does not show CustomerUsers.
- 2015-06-30 Fixed bug#[11325](http://bugs.otrs.org/show_bug.cgi?id=11325) - Dashboard TicketList: Queuefilter in an empty list shows inactive queues, too.
# 4.0.9 2015-06-23
- 2015-06-22 Fixed bug#[11347](http://bugs.otrs.org/show_bug.cgi?id=11347) - BuildSelection() + TreeView loose selected ID if ARRAY-HASH data is used.
- 2015-06-19 Added option to package manager list action, to show deployment info of installed packages.
- 2015-06-17 Updated translations, thanks to all translators.
- 2015-05-21 Fixed bug#[11287](http://bugs.otrs.org/show_bug.cgi?id=11287) - Scheduler warning links to non-existent module.
- 2015-05-21 Followup for bug#[10837](http://bugs.otrs.org/show_bug.cgi?id=10837) - Reply in process ticket on webrequest article fills customer mail into "cc" instead of "to".
- 2015-05-21 Followup for bug#[11199](http://bugs.otrs.org/show_bug.cgi?id=11199) - GI MappingSinple screen is not consistent.
- 2015-05-20 Extended the support data collector with an asynchronous mechanism with the possibility to collect data asynchronously (offline).
- 2015-05-13 Fixed bug#[11290](http://bugs.otrs.org/show_bug.cgi?id=11290) - Lang parameter not correctly validated.
- 2015-05-11 Fixed bug#[11277](http://bugs.otrs.org/show_bug.cgi?id=11277) - Search for multiple ticket numbers with GenericInterface.
# 4.0.8 2015-05-12
- 2015-05-15 Fixed bug#[11241](http://bugs.otrs.org/show_bug.cgi?id=11241) - Queue Filter: only the subqueue Name is displayed.
- 2015-05-06 Updated translations, thanks to all translators.
- 2015-05-04 Fixed preselecting CustomerID when creating a new customer user from CIC, thanks to Elias Probst.
- 2015-04-30 Fixed bug#[11102](http://bugs.otrs.org/show_bug.cgi?id=11102) - Refresh bug on process client interface using ie8
- 2015-04-28 Added new console command to list all installed package files.
- 2015-04-28 Fixed bug#[11262](http://bugs.otrs.org/show_bug.cgi?id=11262) - AJAX calls keep session alive.
- 2015-04-27 Added new support data check for prefork MPM.
- 2015-04-24 Fixed bug#[11246](http://bugs.otrs.org/show_bug.cgi?id=11246) - Information Disclosure on "Outbound E-Mail".
- 2015-04-24 Fixed bug#[10534](http://bugs.otrs.org/show_bug.cgi?id=10534) - Wildcard hacking the customer information center.
- 2015-04-24 Fixed bug#[10988](http://bugs.otrs.org/show_bug.cgi?id=10988) - Queues will not be visible in CustomerTicketMessage, if they are using a group which was newly created.
- 2015-04-23 Fixed bug#[11139](http://bugs.otrs.org/show_bug.cgi?id=11139) - StaticDB - Search incorrect.
- 2015-04-21 Activated customer company support for the default customer user configuration.
- 2015-04-20 Fixed bug#[10961](http://bugs.otrs.org/show_bug.cgi?id=10961) - Adding email recipients via addressbook does not update customer information.
- 2015-04-17 Fixed bug#[11244](http://bugs.otrs.org/show_bug.cgi?id=11244) - Slave database not used in OTRS 4.
- 2015-04-16 Fixed bug#[11123](http://bugs.otrs.org/show_bug.cgi?id=11123) - DynamicFieldText RegEx message problem on create and edit.
- 2015-04-14 Fixed bug#[11226](http://bugs.otrs.org/show_bug.cgi?id=11226) - Tags in transition actions work only if there is only a tag in the field.
- 2015-04-10 Fixed bug#[11237](http://bugs.otrs.org/show_bug.cgi?id=11237) - SpellChecker logs an error if text is empty or '0'.
- 2015-04-10 Fixed issue with double SessionID parameter in some links.
- 2015-04-10 Fixed bug#[11167](http://bugs.otrs.org/show_bug.cgi?id=11167) - DashboardEventsTicketCalendar week starting day should be configurable.
- 2015-04-10 Fixed bug#[11185](http://bugs.otrs.org/show_bug.cgi?id=11185) - Mismatch between shown columns order and default columns order and in DashboardTicketGeneric.
- 2015-04-10 Fixed bug#[11163](http://bugs.otrs.org/show_bug.cgi?id=11163) - Uninitialized value warning in Excel output in AgentTicketSearch.
- 2015-04-09 Fixed bug#[11156](http://bugs.otrs.org/show_bug.cgi?id=11156) - No translated headers in Excel output in AgentTicketSearch.
- 2015-04-09 Fixed bug#[11219](http://bugs.otrs.org/show_bug.cgi?id=11219) - Uninitialized warning in Kernel::Output::HTML::DashboardCalendar.
- 2015-04-09 Fixed bug#[11232](http://bugs.otrs.org/show_bug.cgi?id=11232) - OTRS does not recognize language "vi" as it only provides "vi_VI".
- 2015-04-07 Fixed display bug in IE when showing ticket list tables with only one entry (Ticket#2015031842001505).
- 2015-04-02 Fixed bug#[11161](http://bugs.otrs.org/show_bug.cgi?id=11161) - ticket_history table is always joined in TicketSearch.
- 2015-04-01 Fixed bug#[11214](http://bugs.otrs.org/show_bug.cgi?id=11214) - Ticket Zoom JS breaks on French language.
- 2015-03-31 Fixed bug#[11211](http://bugs.otrs.org/show_bug.cgi?id=11211) - REST WADL file does not pass validation tests.
- 2015-03-30 Fixed bug#[11207](http://bugs.otrs.org/show_bug.cgi?id=11207) - Wrong column encoding in Kernel::System::Notification::NotificationGet().
- 2015-03-30 Fixed bug#[9449](http://bugs.otrs.org/show_bug.cgi?id=9449) - Generic Agent ticket actions can't be unselect.
- 2015-03-28 Fixed bug#[11204](http://bugs.otrs.org/show_bug.cgi?id=11204) - SOAP WSDL file does not pass validation tests.
- 2015-03-27 Fixed bug#[11202](http://bugs.otrs.org/show_bug.cgi?id=11202) - Dashboard errors on only admin group user.
- 2015-03-27 Fixed bug#[11201](http://bugs.otrs.org/show_bug.cgi?id=11201) - GI: Use of uninitialized value in string ne at AdminGenericInterfaceWebservice.pm.
- 2015-03-26 Fixed bug#[11199](http://bugs.otrs.org/show_bug.cgi?id=11199) - GI MappingSinple screen is not consistent.
- 2015-03-26 Fixed bug#[10837](http://bugs.otrs.org/show_bug.cgi?id=10837) - Reply in process ticket on webrequest article fills customer mail into "cc" instead of "to".
- 2015-03-26 Improved ServiceList() cache, tanks to Norihiro Tanaka.
- 2015-03-26 Fixed bug#[11117](http://bugs.otrs.org/show_bug.cgi?id=11117) - AutoResponse messages not "comply" Customer Language.
- 2015-03-26 Fixed bug#[10995](http://bugs.otrs.org/show_bug.cgi?id=10995) - Characters not correctly managed by OTRS scripts..
# 4.0.7 2015-03-31
- 2015-03-25 Updated translations, thanks to all translators.
- 2015-03-24 Fixed bug#[11189](http://bugs.otrs.org/show_bug.cgi?id=11189) - Go to Dashboard link in No Permissions screen is broken.
- 2015-03-23 Fixed bug#[11194](http://bugs.otrs.org/show_bug.cgi?id=11194) - Download button for dashboard stats visible even if no permissions for AgentStats exist..
- 2015-03-23 Fixed bug#[11104](http://bugs.otrs.org/show_bug.cgi?id=11104) - Invalid utf-8 parameters not filtered sufficciently.
- 2015-03-20 Fixed bug#[11072](http://bugs.otrs.org/show_bug.cgi?id=11072) - DynamicField Filter in AgentDashboard accepts only one value.
- 2015-03-20 Fixed bug#[10702](http://bugs.otrs.org/show_bug.cgi?id=10702) - Can't select customer and/or public interface in AdminACL.
- 2015-03-20 Fixed bug#[11178](http://bugs.otrs.org/show_bug.cgi?id=11178) - Undefined variable warning with "Reply to note" in AgentTicketZoom.
- 2015-03-20 Fixed bug#[11188](http://bugs.otrs.org/show_bug.cgi?id=11188) - SOAP WSDL TicketGet response is incomplete.
- 2015-03-20 Fixed bug#[10816](http://bugs.otrs.org/show_bug.cgi?id=10816) - apache2 with mod_deflate enabled will not start.
- 2015-03-19 Fixed bug#[11181](http://bugs.otrs.org/show_bug.cgi?id=11181) - outputfilters pre not matching on includes.
- 2015-03-13 Fixed bug#[11119](http://bugs.otrs.org/show_bug.cgi?id=11119) - Activity Dialog can't be hidden if ACL features Action condition in CustomerTicketZoom.
- 2015-03-13 Fixed bug#[11136](http://bugs.otrs.org/show_bug.cgi?id=11136) - uninitialized value $RealName NotificationEvent.pm line 717.
- 2015-03-13 Fixed bug#[11106](http://bugs.otrs.org/show_bug.cgi?id=11106) - Owner type is ignored if set previous owner to blanc in AgentTicketOwner.
- 2015-03-06 Fixed bug#[11084](http://bugs.otrs.org/show_bug.cgi?id=11142) - Transition do not store more than one criteria in a condition.
- 2015-03-06 Fixed bug#[11142](http://bugs.otrs.org/show_bug.cgi?id=11142) - At times, undefined variable warning in agent interface.
- 2015-03-06 Fixed bug#[11147](http://bugs.otrs.org/show_bug.cgi?id=11147) - SLA can not be set over Free Fields Dialog.
- 2015-03-06 Fixed bug#[11113](http://bugs.otrs.org/show_bug.cgi?id=11113) - Internal server error at importing with IMAP.
- 2015-03-06 Fixed bug#[11135](http://bugs.otrs.org/show_bug.cgi?id=11135) - Use of uninitialized value warning in CustomerCompanyList.
- 2015-03-05 MySQL: Added check for innodb_log_file_size setting to both the installer and the support data collector in order to make sure it matches the minimum requirements.
- 2015-03-04 Fixed bug#[11097](http://bugs.otrs.org/show_bug.cgi?id=11097) - Generic Agent - Event Delete Icon disappear.
- 2015-03-04 Fixed bug#[11137](http://bugs.otrs.org/show_bug.cgi?id=11137) - Installer fails on Oracle.
- 2015-03-03 Fixed bug#[11133](http://bugs.otrs.org/show_bug.cgi?id=11133) - Not possible to change customer.
- 2015-03-03 Fixed bug#[11115](http://bugs.otrs.org/show_bug.cgi?id=11115) - Error from GenericInterface using SOAP and TicketGet operation.
- 2015-03-03 Fixed bug#[11134](http://bugs.otrs.org/show_bug.cgi?id=11134) - TicketAccountedTime dynamic field restriction does not work anymore.
- 2015-03-03 Fixed bug#[11088](http://bugs.otrs.org/show_bug.cgi?id=11088) - placeholders in mailto-links don't get replaced, thanks to Thorsten Eckel.
- 2015-03-02 Fixed wrong header in customer login.
- 2015-03-02 Fixed bug#[11120](http://bugs.otrs.org/show_bug.cgi?id=11120) - Logged invalid message at login failure, thanks to Norihiro Tanaka.
- 2015-03-02 Fixed bug#[11128](http://bugs.otrs.org/show_bug.cgi?id=11128) - Uninitialized variable warning in dashboard after addition of new dynamic field, thanks to Norihiro Tanaka.
- 2015-02-27 Fixed bug#[11065](http://bugs.otrs.org/show_bug.cgi?id=11065) - Transitions based in DynamicFields Multi-Select does not work.
- 2015-02-27 Make sure article data is escaped properly in timeline view.
- 2015-02-25 Fixed bug#[10820](http://bugs.otrs.org/show_bug.cgi?id=10820) - memory cache does not get updated.
- 2015-02-23 Improved performance on Article Attachment read from Database.
- 2015-02-20 Allow multiline chat feeds; reduced chat request polling frequency.
- 2015-02-23 Improved automated scrolling of article table in TicketZoom, if a new active article is not completely visible in the article table.
# 4.0.6 2015-02-24
- 2015-02-18 Updated translations, thanks to all translators.
- 2015-02-13 Fixed bug#[11038](http://bugs.otrs.org/show_bug.cgi?id=11038) - Notification is not sent.
- 2015-02-13 Added otrs.CheckCloudServices.pl script to help to diagnose cloud services connection problems.
- 2015-02-09 Fixed bug#[10905](http://bugs.otrs.org/show_bug.cgi?id=10905) - ArticleContent with Inline-Images are not shown completely.
- 2015-02-09 Fixed bug for IE8 - Handle jQuery selectors correctly (Ticket#2014120242045831).
- 2015-02-06 Fixed bug#[10942](http://bugs.otrs.org/show_bug.cgi?id=10942) - Adressbook search does not permit to add contacts via click.
- 2015-02-06 Fixed bug#[11011](http://bugs.otrs.org/show_bug.cgi?id=11011) - OTRS does not honor customer change.
- 2015-02-03 Fixed bug#[10902](http://bugs.otrs.org/show_bug.cgi?id=10902) - Missing translations on login screen.
- 2015-02-03 Fixed bug#[11047](http://bugs.otrs.org/show_bug.cgi?id=11047) - Missing translation when updating password.
- 2015-02-03 Fixed bug#[11050](http://bugs.otrs.org/show_bug.cgi?id=11050) - Wrong sortation of Ticket Overview settings.
- 2015-02-03 Fixed bug#[10955](http://bugs.otrs.org/show_bug.cgi?id=10955) - Missing translations in Dashboard and TicketOverview settings.
- 2015-01-29 Fixed bug#[10968](http://bugs.otrs.org/show_bug.cgi?id=10968) - Dashlet: Filter Attributes with more then one CustomerID doesn't work.
- 2015-01-28 Fixed bug#[11033](http://bugs.otrs.org/show_bug.cgi?id=11033) - Wrong webservice update confirmation text.
- 2015-01-28 Fixed bug#[11023](http://bugs.otrs.org/show_bug.cgi?id=11023) - SQL error with "0 oracle" for article body in Ticket Search.
- 2015-01-27 Fixed bug#[11037](http://bugs.otrs.org/show_bug.cgi?id=11037) - TranstionAction smart thats should support instead of .
- 2015-01-27 Added OTRS Business Solution™ dynamic fields removal on downgrade to OTRS Free.
- 2015-01-27 Added DB consistency checks to the deployment check for the OTRS Business Solution™.
- 2015-01-27 Fixed bug#[10198](http://bugs.otrs.org/show_bug.cgi?id=10198) - ORA-1795 occurrs, if a lot of tickets are selected at Column Filter in TicketOverviwSmall.
- 2015-01-26 Fixed bug#[11034](http://bugs.otrs.org/show_bug.cgi?id=11034) - generic interface invoker event delete and add bug.
- 2015-01-24 Fixed bug#[11018](http://bugs.otrs.org/show_bug.cgi?id=11018) - Internal Server Error, instead of warning.
- 2015-01-24 Improved migration script to be tolerant on missing ProcessManagement Transition Actions.
- 2015-01-22 Fixed bug#[11021](http://bugs.otrs.org/show_bug.cgi?id=11021) - ProcessManagement: TransitionAction delete does not check if is used.
- 2015-01-22 Fixed bug#[11019](http://bugs.otrs.org/show_bug.cgi?id=11019) - ACLs for hiding Processes are not working anymore in 4.0.
- 2015-01-20 Updated translations, thanks to all translators.
- 2015-01-20 Message about opening external links from articles is now removable.
- 2015-01-20 Removed buttons for System Registration if System Registration is disabled.
- 2015-01-19 Fixed bug#[10980](http://bugs.otrs.org/show_bug.cgi?id=10980) - InterfaceCustomer.pm has no translation.
# 4.0.5 2015-01-20
- 2015-01-14 Updated translations, thanks to all translators.
- 2015-01-12 Fixed bug#[10992](http://bugs.otrs.org/show_bug.cgi?id=10992) - "Delete Filter" unsets general navigation selection in overviews.
- 2015-01-09 Fixed bug#[9856](http://bugs.otrs.org/show_bug.cgi?id=9856) - gpg option 0xlong breaks decryption of emails.
- 2015-01-09 Fixed bug#[10492](http://bugs.otrs.org/show_bug.cgi?id=10492) - ORA-03113 Error after scheduler start.
- 2015-01-08 Fixed bug#[10884](http://bugs.otrs.org/show_bug.cgi?id=10884) - /etc/init.d/otrs running httpd is not detected on CentOS 7.
# 4.0.4 2015-01-13
- 2015-01-08 Updated translations, thanks to all translators.
- 2015-01-06 Fixed bug#[10967](http://bugs.otrs.org/show_bug.cgi?id=10967) - Error 500 instead of showing a finished process.
- 2015-01-06 Fixed bug#[10972](http://bugs.otrs.org/show_bug.cgi?id=10972) - AgentTicketProcess - Form not loading when RichText Editor is turned off.
- 2015-01-05 Fixed bug#[10895](http://bugs.otrs.org/show_bug.cgi?id=10895) - Dynamic Field shown information in customer interface is not consistent with agent interface.
- 2015-01-05 Fixed bug#[10898](http://bugs.otrs.org/show_bug.cgi?id=10898) - Reply to note does not select the origin note sender.
- 2014-12-22 Fixed bug#[10551](http://bugs.otrs.org/show_bug.cgi?id=10551) - Error: No Process configured! - Agent interface.
- 2014-12-18 Added Invoker name requirement in Generic Interface Invoker constructor.
- 2014-12-18 Fixed bug#[10954](http://bugs.otrs.org/show_bug.cgi?id=10954) - Column title disappear in list for CustumerCompany.
- 2014-12-18 Fixed bug#[10934](http://bugs.otrs.org/show_bug.cgi?id=10934) - Error while splitting ticket.
- 2014-12-18 Fixed bug#[10945](http://bugs.otrs.org/show_bug.cgi?id=10945) - Invalid CustomerCompanys are not marked invalid in CIC.
- 2014-12-18 Fixed bug#[10802](http://bugs.otrs.org/show_bug.cgi?id=10802) - Ticket Count in Dashboard Widget with set Filter.
- 2014-12-17 Fixed bug#[10572](http://bugs.otrs.org/show_bug.cgi?id=10572) - ActivityDialogEntityID not working in ACLs from Process screens reducing States.
- 2014-12-16 Fixed bug#[10574](http://bugs.otrs.org/show_bug.cgi?id=10574) - DropDown "Crypt" is to large.
- 2014-12-16 Fixed bug#[10957](http://bugs.otrs.org/show_bug.cgi?id=10957) - Low "Max" attribute from Layout BuildSelection breaks execution.
- 2014-12-15 Fixed bug#[10941](http://bugs.otrs.org/show_bug.cgi?id=10941) - Process activity names not correctly displayed in process information widget.
- 2014-12-12 Followup for bug#[10724](http://bugs.otrs.org/show_bug.cgi?id=10724) - Sorting of DynamicField object types based on its Prio does not work.
- 2014-12-12 Fixed bug#[10948](http://bugs.otrs.org/show_bug.cgi?id=10948) - CloseParentAfterClosedChilds ACL does not work anymore.
# 4.0.3 2014-12-16
- 2014-12-11 Updated translations, thanks to all translators.
- 2014-12-11 Fixed bug#[10935](http://bugs.otrs.org/show_bug.cgi?id=10935) - "bin/otrs.ArticleStorageSwitch.pl" not working any more.
- 2014-12-10 Fixed bug#[10868](http://bugs.otrs.org/show_bug.cgi?id=10868) - Impossible to remove filter in dashboard-block when no tickets are found.
- 2014-12-10 Fixed bug#[10904](http://bugs.otrs.org/show_bug.cgi?id=10904) - Upon entering CIC, search only returns hits during the first search.
- 2014-12-10 Fixed bug#[10873](http://bugs.otrs.org/show_bug.cgi?id=10873) - Agent names sorted incorrectly in AgentTicketSearch.
- 2014-12-10 Fixed bug#[10944](http://bugs.otrs.org/show_bug.cgi?id=10944) - Multiple selection in Tree Selection also affects filtered elements.
- 2014-12-09 Follow-up fix for bug#[6284](http://bugs.otrs.org/show_bug.cgi?id=6284) - Problem with unicode characters when using FastCGI.
- 2014-12-09 Fixed bug#[10899](http://bugs.otrs.org/show_bug.cgi?id=10899) - SplitQuote in WYSIWYG editor creates unnecessary empty quote line when splitting quote at end of line.
- 2014-12-08 Fixed bug#[10830](http://bugs.otrs.org/show_bug.cgi?id=10830) - Textarea Limitation in Generic Agent.
- 2014-12-08 Fixed bug#[10914](http://bugs.otrs.org/show_bug.cgi?id=10914) - Migration issue to 4.0.1 (mssql).
- 2014-12-08 Fixed bug#[10920](http://bugs.otrs.org/show_bug.cgi?id=10920) - ProcessManagement: Deleting Activities from canvas does not update process layout.
- 2014-12-08 Fixed bug#[10801](http://bugs.otrs.org/show_bug.cgi?id=10801) - Editor is extremely slow with large articles.
- 2014-12-05 Re-added possibility to have a custom RSS feed in Agent Dashboard.
- 2014-12-05 Enhanced Permission Checks in GenericInterface Ticket Connector.
- 2014-12-05 Fixed bug#[10926](http://bugs.otrs.org/show_bug.cgi?id=10926) - Missing Apache2::Reload.pm.
- 2014-12-05 Follow-up for bug#[10613](http://bugs.otrs.org/show_bug.cgi?id=10613) - Fixed the problem with calling TicketGet() twice.
- 2014-12-05 Fixed bug#[10922](http://bugs.otrs.org/show_bug.cgi?id=10922) - There is no automatic wildcard search in AdminCustomerCompany by default.
- 2014-12-05 Fixed bug#[10929](http://bugs.otrs.org/show_bug.cgi?id=10929) - Twice rewrap body in CustomerTicketZoom.
- 2014-12-05 Show only services assigned to the customer user in customer ticket search (configurable).
- 2014-12-05 Fixed bug#[10932](http://bugs.otrs.org/show_bug.cgi?id=10932) - JS error if no entry in queue list.
- 2014-12-04 Fixed bug#[10634](http://bugs.otrs.org/show_bug.cgi?id=10634) - ProcessManagement: Can not use an arbitrary email address as a CustomerUser.
- 2014-12-04 Fixed bug#[10901](http://bugs.otrs.org/show_bug.cgi?id=10901) - Database Update to 4.pl.
- 2014-12-04 Removed incorrect notice about SQL query length. (#d0bd52b)
- 2014-12-03 Improved the AdminRegistration frontend for systems without a running scheduler.
- 2014-12-03 Improved stability of RegistrationUpdate handling.
- 2014-12-02 Fixed bug#[10917](http://bugs.otrs.org/show_bug.cgi?id=10917) - Wrong messages for password reset.
- 2014-12-02 Fixed bug#[10916](http://bugs.otrs.org/show_bug.cgi?id=10916) - Missing values AgentTicketEscalation / Localize function call does not work.
- 2014-11-28 Fixed bug#[10897](http://bugs.otrs.org/show_bug.cgi?id=10897) - PDFs don't open in browser.
- 2014-11-28 Fixed bug#[10839](http://bugs.otrs.org/show_bug.cgi?id=10839) - ACL cannot set possible TicketType in AgentTicketPhone and AgentTicketEmail.
- 2014-11-28 Fixed bug#[10776](http://bugs.otrs.org/show_bug.cgi?id=10776) - Medium and Large view don't indicate active filters.
- 2014-11-28 Fixed bug#[10808](http://bugs.otrs.org/show_bug.cgi?id=10808) - Set of pending time is not working at all in Frontend::Agent::Ticket::ViewNote.
- 2014-11-28 Fixed bug#[10843](http://bugs.otrs.org/show_bug.cgi?id=10843) - Adding Queue's with same name in AdminQueue leads to SQL error message.
# 4.0.2 2014-12-02
- 2014-11-27 Updated translations, thanks to all translators.
- 2014-11-27 Fixed bug#[10906](http://bugs.otrs.org/show_bug.cgi?id=10906) - SysConfig settings are mistakenly reset.
- 2014-11-25 Added overview of data that is transferred to cloud.otrs.com. Only call BusinessPermissionCheck for registered systems.
- 2014-11-24 Fixed bug#[10892](http://bugs.otrs.org/show_bug.cgi?id=10892) - TicketActionsPerTicket open multiple popups at TicketOverview.
- 2014-11-24 Fixed bug#[10857](http://bugs.otrs.org/show_bug.cgi?id=10857) - JS added too often in AgentTicketOverviewSmall.
- 2014-11-24 Fixed bug#[10639](http://bugs.otrs.org/show_bug.cgi?id=10639) - Set of pending time/state not working properly (process management).
- 2014-11-23 Fixed bug#[10893](http://bugs.otrs.org/show_bug.cgi?id=10893) - Missing log name partitions in Service Center.
# 4.0.1 2014-11-25
- 2014-11-21 Added possibility to turn of SSL certificate validation.
- 2014-11-20 Updated translations, thanks to all translators.
- 2014-11-18 Fixed bug#[10879](http://bugs.otrs.org/show_bug.cgi?id=10879) - GenericInterfae: TicketSearch operation does not take escalation parameters.
- 2014-11-18 Fixed bug#[10812](http://bugs.otrs.org/show_bug.cgi?id=10812) - SOAP Response is always in version SOAP 1.2.
- 2014-11-18 Fixed bug#[10083](http://bugs.otrs.org/show_bug.cgi?id=10083) - SMIME and Email address detection is case sensitive (for the right part)..
- 2014-11-18 Fixed bug#[10841](http://bugs.otrs.org/show_bug.cgi?id=10841) - ORA-00932 in DBUpdate-to-4.pl.
- 2014-11-18 Fixed bug#[10872](http://bugs.otrs.org/show_bug.cgi?id=10872) - Dynamic field regular expressions don't work.
- 2014-11-18 Fixed bug#[10712](http://bugs.otrs.org/show_bug.cgi?id=10712) - Incorrect utf8 in ZZZAuto.pm (via SysConfig).
- 2014-11-18 Fixed bug#[10826](http://bugs.otrs.org/show_bug.cgi?id=10826) - German - Translation Problem.
- 2014-11-18 Fixed bug#[10506](http://bugs.otrs.org/show_bug.cgi?id=10506) - Title mouse over text is truncated.
- 2014-11-18 Fixed bug#[10678](http://bugs.otrs.org/show_bug.cgi?id=10678) - Dates off by one on area diagram in dashboard widget.
- 2014-11-18 Added new Swahili language translation, thanks to all translators.
# 4.0.0.rc1 2014-11-18
- 2014-10-30 Updated translation files, thanks to all translators.
- 2014-11-12 Fixed bug#[10866](http://bugs.otrs.org/show_bug.cgi?id=10866) - Wrong default article shown in AgentTicketZoom.
- 2014-11-11 Fixed bug#[7369](http://bugs.otrs.org/show_bug.cgi?id=7369) - LinkQoute fails for some characters in hash or parameter.
- 2014-11-11 Fixed bug#[8404](http://bugs.otrs.org/show_bug.cgi?id=8404) - Wrong sorting of responses dropdown in TicketZoom.
- 2014-11-11 Fixed bug#[8781](http://bugs.otrs.org/show_bug.cgi?id=8781) - 508 Compliance: In Ticket Overviews the title attribute of large view link is incorrect.
- 2014-11-10 Fixed bug#[10669](http://bugs.otrs.org/show_bug.cgi?id=10669) - Maxlength validation of textarea dynamic fields does not work correctly in IE.
- 2014-11-10 Fixed bug#[10471](http://bugs.otrs.org/show_bug.cgi?id=10471) - Missing translations for tooltips of TicketOverviewSmall columns.
- 2014-11-10 Fixed bug#[10850](http://bugs.otrs.org/show_bug.cgi?id=10850) - Double-quoted special characters in title of dynamic field sidebar output in TicketZoom.
- 2014-11-07 Fixed bug#[10856](http://bugs.otrs.org/show_bug.cgi?id=10856) - TicketHistoryGet() dynamic field values.
- 2014-11-07 Fixed bug#[10805](http://bugs.otrs.org/show_bug.cgi?id=10805) - Open tickets in 3 days show right function but wrong number.
- 2014-11-04 Added the possibility to define a sleeptime to a lot of .pl scripts.
- 2014-11-04 Fixed bug#[10838](http://bugs.otrs.org/show_bug.cgi?id=10838) - Adding types with same name in AdminType leads to SQL error message.
- 2014-11-03 Fixed bug#[10799](http://bugs.otrs.org/show_bug.cgi?id=10799) - AgentTicketFreeText displays Service on top of queue.
- 2014-11-03 Fixed bug#[10842](http://bugs.otrs.org/show_bug.cgi?id=10842) - Customers missing when searching..
- 2014-11-03 Fixed bug#[10706](http://bugs.otrs.org/show_bug.cgi?id=10706) - dashboard settings are lost by different user login.
- 2014-11-03 Fixed bug#[10786](http://bugs.otrs.org/show_bug.cgi?id=10786) - TimeZoneUserBrowserAutoOffset not working with SSO.
- 2014-11-03 Fixed bug#[10613](http://bugs.otrs.org/show_bug.cgi?id=10613) - Tickets can be selected for bulk, even if locked.
- 2014-10-31 Fixed bug#[10577](http://bugs.otrs.org/show_bug.cgi?id=10577) - Service Center does not show MOD_PERL version on Ubuntu 14.04.
- 2014-10-30 Fixed bug#[10679](http://bugs.otrs.org/show_bug.cgi?id=10679) - Texts in notification tags loose their empty lines and spaces.
# 4.0.0.beta5 2014-11-04
- 2014-10-30 Updated translation files, thanks to all translators.
- 2014-10-30 Fixed bug#[10656](http://bugs.otrs.org/show_bug.cgi?id=10656) - Generated CSV file cannot display Chinese characters in MS Excel.
- 2014-10-28 Added Excel export as an alternative to CSV export.
- 2014-10-28 Added calendar specific weekday start options for date picker.
- 2014-10-28 Fixed bug#[8460](http://bugs.otrs.org/show_bug.cgi?id=8460) - Smart tag is display with HTML coding tags.
- 2014-10-28 Added a small delay for opening the submenus of the main navigation when OpenMainMenuOnHover is enabled.
- 2014-10-28 Reimplemented otrs.SetPermissions.pl. It is now much faster and has a --skip-article-dir option.
- 2014-10-27 Updated SupportDataBundle email address.
- 2014-10-27 Fixed bug#[10587](http://bugs.otrs.org/show_bug.cgi?id=10587) - Find.pm "Can't cd to .." error in DynamicField subdirectories.
- 2014-10-23 Fixed bug#[10665](http://bugs.otrs.org/show_bug.cgi?id=10665) - Backup script should delete incomplete backups.
- 2014-10-23 Added possibility to search for 'NotTicketFlags', thanks to Moritz Lenz.
- 2014-10-23 Added the possibility to define a custom logo per skin. Fallback will be still AgentLogo.
- 2014-10-22 Fixed bug#[10828](http://bugs.otrs.org/show_bug.cgi?id=10828) - MyServices select misbehaves on empty values.
- 2014-10-22 Fixed bug#[10820](http://bugs.otrs.org/show_bug.cgi?id=10820) - memory cache does not get updated.
- 2014-10-21 Improved IndexAccelerator SQL to use proper JOINs, thanks to Moritz Lenz.
- 2014-10-20 Fixed bug#[5252](http://bugs.otrs.org/show_bug.cgi?id=5252) - For pending- and escalation-notification only the standard calendar is used.
- 2014-10-20 Fixed bug#[10041](http://bugs.otrs.org/show_bug.cgi?id=10041) - Queue Based Calendars not shown only the standard calendar is used.
- 2014-10-17 Fixed bug#[10817](http://bugs.otrs.org/show_bug.cgi?id=10817) - generic agent ticket date filter 'year' one year has 365 instead of 356.
- 2014-10-17 Fixed bug#[10813](http://bugs.otrs.org/show_bug.cgi?id=10813) - GenericInterface event handler only listens to ticket events.
- 2014-10-17 Fixed bug#[10810](http://bugs.otrs.org/show_bug.cgi?id=10810) - Reference of uninitialized value at login.
# 4.0.0.beta4 2014-10-21
- 2014-10-16 Updated translations, thanks to all translators.
- 2014-10-16 Fixed bug#[10631](http://bugs.otrs.org/show_bug.cgi?id=10631) - Search attribute are unordered.
- 2014-10-16 Added new screen for outgoing emails on a ticket that are not replies.
- 2014-10-16 Follow-up fix for bug#10644. Make sure that params get passed to any modules used. Make tests more robust.
- 2014-10-14 Added flat design skin for the customer interface.
- 2014-10-14 Fixed bug#[10728](http://bugs.otrs.org/show_bug.cgi?id=10728) - Removing watcher does not work on ticket merge.
- 2014-10-14 Fixed bug#[10750](http://bugs.otrs.org/show_bug.cgi?id=10750) - Strange tree view in complex tree of queues.
- 2014-10-14 Fixed bug#[10790](http://bugs.otrs.org/show_bug.cgi?id=10790) - Editing fields in Activity Dialogs not possible in IE8.
- 2014-10-14 Fixed bug#[10725](http://bugs.otrs.org/show_bug.cgi?id=10725) - Translation affects suggested article type.
- 2014-10-14 Improved email address validity check to conform to RFC 5321, thanks to gitbensons.
- 2014-10-14 Added cache benchmark script, thanks to ib.pl.
- 2014-10-14 Fixed bug#10579 - Error with &-sign in an eMail address.
- 2014-10-14 Fixed bug#[10621](http://bugs.otrs.org/show_bug.cgi?id=10621) - Queues are false sorted in Ticket Zoom select box.
- 2014-10-13 Changed default skin for CKEditor to bootstrapck, http://ckeditor.com/addon/bootstrapck.
- 2014-10-07 Fixed support data collection hangs in some mod_perl environments.
- 2014-10-07 Added the possibility to restrict customer self registration by email address whitelist or blacklist.
- 2014-10-07 Fixed customer account creation message.
- 2014-10-07 Added new dashboard module that shows the output of an external command, thanks to ib.pl.
# 4.0.0.beta3 2014-10-07
- 2014-09-29 Fixed bug#[10588](http://bugs.otrs.org/show_bug.cgi?id=10588) - Search profile names with special characters break functionality.
- 2014-09-26 Added functionality to search for the last change time of the ticket (TicketLastChangeTimeOlderMinutes, TicketLastChangeTimeNewerMinutes, TicketLastChangeTimeNewerDate, TicketLastChangeTimeOlderDate).
- 2014-09-25 Readded AgentZoom.pm to fix compatibility problems of older systems.
- 2014-09-23 Fixed bug#[10759](http://bugs.otrs.org/show_bug.cgi?id=10759) - Migrate ProcessManagement EntityIDs can't use string error.
- 2014-09-23 Fixed bug#[10758](http://bugs.otrs.org/show_bug.cgi?id=10758) - isn't numeric in numeric eq (==) error on Article.pm.
- 2014-09-22 Fixed bug#[10749](http://bugs.otrs.org/show_bug.cgi?id=10749) - generic agent limitted by notifications for escalations.
- 2014-09-22 Fixed bug#[10460](http://bugs.otrs.org/show_bug.cgi?id=10460) - Namespace error in Internet Explorer Compatibility Mode.
- 2014-09-22 Fixed bug#[8290](http://bugs.otrs.org/show_bug.cgi?id=8290) - Browser Detection is skipped when using Single Sign On.
- 2014-09-22 Fixed bug of new navigation sorting in IE8.
# 4.0.0.beta2 2014-09-23
- 2014-09-18 Added possibility to disable sysconfig import via configuration.
- 2014-09-17 Fixed bug#[10736](http://bugs.otrs.org/show_bug.cgi?id=10736) - Wrong update behavior for the proccess change time by the scheduler, when a time zone is used.
- 2014-09-16 Updated translations, thanks to all translators.
- 2014-09-15 Added dependency check for Perl module Time::Piece.
- 2014-09-12 Fixed bug#[10724](http://bugs.otrs.org/show_bug.cgi?id=10724) - Sorting of DynamicField object types based on its Prio does not work.
- 2014-09-12 Added Apache MD5 as a new password hashing backend, thanks to Norihiro Tanaka.
- 2014-09-12 Make KeepChildren in service lists configurable, thanks to Peter Krall.
- 2014-09-12 Fixed bug#[5189](http://bugs.otrs.org/show_bug.cgi?id=5189) - Queue name not updated in QueueView after rename for StaticDB.
- 2014-09-12 Fixed bug#[10718](http://bugs.otrs.org/show_bug.cgi?id=10718) - Typo in $HOME/Kernel/System/Ticket/Article.pm.
- 2014-09-12 Fixed bug#[10582](http://bugs.otrs.org/show_bug.cgi?id=10582) - Adding templates with same name in AdminTemplate leads to SQL error message.
- 2014-09-10 Fixed bug#[8008](http://bugs.otrs.org/show_bug.cgi?id=8008) - Session ID should not be visible in the address bar after logging in if cookies are used.
- 2014-09-10 Fixed bug#[10717](http://bugs.otrs.org/show_bug.cgi?id=10717) - Incomplete error message creating CryptObject.
- 2014-09-09 Fixed bug#[10715](http://bugs.otrs.org/show_bug.cgi?id=10715) - Wrong object name in CloseParentAfterClosedChilds.pm.
- 2014-09-09 Fixed bug#[10714](http://bugs.otrs.org/show_bug.cgi?id=10714) - Wrong Object call in TicketUpdate Operation.
- 3024-09-09 Followup fix for bug#[9418](http://bugs.otrs.org/show_bug.cgi?id=9418) - Incorrect decoding email subject and From token
- 2014-09-04 Fixed bug#[10708](http://bugs.otrs.org/show_bug.cgi?id=10708) - ProcessManagement: ActivityDialog Description short and long are not displaying.
# 4.0.0.beta1 2014-09-09
- 2014-09-03 Fixed bug#[10208](http://bugs.otrs.org/show_bug.cgi?id=10208) - Added additional checks to see if something has changed and invalidates a spell check which had already been done, thanks to S7.
- 2014-08-25 Added task type icon to activities, thanks to Nils Leideck.
- 2014-08-29 Fixed bug#[10128](http://bugs.otrs.org/show_bug.cgi?id=10128) - WorkingTime/DestinationTime roundtrip exposes calculation errors.
- 2014-08-25 Updated CPAN module YAML to version 1.09.
- 2014-08-25 Updated CPAN module URI to version 1.64.
- 2014-08-25 Updated CPAN module Net::SSLGlue to version 1.053.
- 2014-08-25 Updated CPAN module Net::IMAP::Simple to version 1.2205.
- 2014-08-25 Updated CPAN module Net::HTTP to version 6.07.
- 2014-08-25 Updated CPAN module Locale::Codes to version 3.31.
- 2014-08-25 Updated CPAN module LWP::Protocol::https to version 6.06.
- 2014-08-25 Updated CPAN module LWP to version 6.08.
- 2014-08-25 Updated CPAN module Email::Valid to version 1.194.
- 2014-08-25 Updated CPAN module CGI::Emulate::PSGI to version 0.18.
- 2014-08-25 Updated CPAN module CGI::Fast to version 2.02.
- 2014-08-25 Updated CPAN module CGI to version 4.03.
- 2014-08-18 Added Attachment Name option in ticket search screens.
- 2014-08-18 Added ProcessManagement Dashboard widget (for valid running process tickets).
- 2014-08-18 Fixed bug#[10682](http://bugs.otrs.org/show_bug.cgi?id=10682) - Customers are able to search in non customer articles.
- 2014-08-15 Moved Scheduler backend files from Kernel/Scheduler to Kernel/System/Scheduler.
- 2014-08-07 Removed possibility to start scheduler from GUI.
- 2014-08-07 Added possibility to use Date and Date/Time dynamic fields as restrictions in statistics.
- 2014-08-07 Removed AgentZoom.pm.
- 2014-08-04 Removed CacheInternal.pm. Caching is now done with the global Cache object stored in the ObjectManager, which also does in-memory caching.
- 2014-07-25 Added possibility to use process ticket information as dynamic values for transition actions.
- 2014-07-25 Added new Process Management transition action to create a new ticket.
- 2014-07-25 Added possibility to enroll existing tickets into a process.
- 2014-07-25 Added new Process Management transition debugging options.
- 2014-07-25 Re-enabled update feature during process import.
- 2014-07-25 Changed ProcessManagement EntityIDs to random strings.
- 2014-07-24 Fixed bug#[8244](http://bugs.otrs.org/show_bug.cgi?id=8244) - QueueView hides queues that do not have at least one unlocked ticket.
- 2014-07-22 Fixed bug#[10644](http://bugs.otrs.org/show_bug.cgi?id=10644) - Module parameters in GenericAgent are copied to ticket parameters
- 2017-07-21 Changed Action based Ticket ACLs format from a hash form to an array form just like the other ACLs, including possibility to define Action based Ticket ACLs in the PossibleNot and PossibleAdd sections.
- 2017-07-21 Added new Ticket ACL debugging options.
- 2014-07-21 Added [Not], [NotRegExp] and [Notregexp] modifiers for all Ticket ACL sections.
- 2014-07-21 Added possibility to combine different Ticket ACLs with Possible, PossibleAdd and PossibleNot sections.
- 2014-07-21 Added PossibleAdd section to Ticket ACls.
- 2014-07-21 Added "My Services" feature including: "Status View", "Tickets in My Services" filter for ticket based dashboard dashlets and more notification options under agent preferences.
- 2014-07-21 Added DTL -> TT migration script for templates.
- 2014-07-18 Changed customer user item to font awesome, thanks to Nils Leideck.
- 2014-07-16 Added Generic Interface Transport HTTP REST
- 2014-07-14 Added possibility to reply directly to internal and external notes.
- 2014-07-10 Fixed bug#[10623](http://bugs.otrs.org/show_bug.cgi?id=10623) - Ticket owner is not shown regardless what is configured, thanks to Renee Bäcker.
- 2014-07-10 Changed default settings to use a quick connect string instead of SID to connect to an oracle database, because SID is not working with an Oracle RAC cluster.
- 2014-07-10 Changed default settings of oracles NLS_LANG variable from UTF8 to AL32UTF8 to fix problems with 4 byte unicode character.
- 2014-07-08 Linked tickets of a specific type (e.g. merged) can now be hidden via SysConfig option.
- 2014-07-08 Added: Customizable main navigation bar item sorting on a per-user basis with drag & drop.
- 2014-07-07 Fixed bug#[7531](http://bugs.otrs.org/show_bug.cgi?id=7531) - Queue and Service delimiter '::' should be replaced in the output by ': :' to allow browsers a line break.
- 2014-06-30 Fixed bug#[10581](http://bugs.otrs.org/show_bug.cgi?id=10581) - wrong underline color in ivory slim menu module links..
- 2014-06-26 Fixed bug#[10396](http://bugs.otrs.org/show_bug.cgi?id=10396) - OTRS, MySQL, utf8 charset and non-BMP characters problem(thanks to ib.pl).
- 2014-06-23 Fixed bug#[10522](http://bugs.otrs.org/show_bug.cgi?id=10522) - HTTP 500 error when uploading attachments to ticket on Windows.
- 2014-06-23 Added edit and delete icon fonts to process management canvas elements, thanks to Nils Leideck.
- 2014-06-10 Fixed bug#[10549](http://bugs.otrs.org/show_bug.cgi?id=10549) - SelectAllCheckboxes doesn't work as expected.
- 2014-05-19 Fixed bug#[10519](http://bugs.otrs.org/show_bug.cgi?id=10519) - Opening and closing popups in ProcessManagement leads to performance issues.
- 2014-05-19 Updated jsPlumb, Farahey and label spacer code.
- 2014-05-16 Added: unlock ticket if owner is away, thanks to Moritz Lenz.
- 2014-05-16 Added merging of dynamic fields on ticket merge, thanks to Moritz Lenz.
- 2014-05-16 Detect cookie capability before login, thanks to Moritz Lenz.
- 2014-05-16 Added support for HTTP basic auth in WebUserAgent, thanks to Renée Bäcker.
- 2014-05-15 Added per user limit for agent and customer sessions.
- 2014-05-06 Customer online list now links to the CIC.
- 2014-04-16 Speedup TicketACLs by gather only the needed data from the DB based in the ACLs requirements, thanks to Moritz Lenz @ noris networks.
- 2014-04-15 Added foreign db param to the customer user map.
- 2014-04-04 Fixed bug#[10371](http://bugs.otrs.org/show_bug.cgi?id=10371) - Missing Note and NoteMandatory options for AgentTicketMove.
- 2014-04-01 Fixed bug#[10320](http://bugs.otrs.org/show_bug.cgi?id=10320) - PostMaster Filter // possibility to Set more Email Headers.
- 2014-03-24 Fixed bug#[10400](http://bugs.otrs.org/show_bug.cgi?id=10400) - AgentTicketProccess will not use error messages of dynamic field drivers.
- 2014-03-20 Fixed bug#[10141](http://bugs.otrs.org/show_bug.cgi?id=10141) - invalid agents can't be selected in search form.
- 2014-03-20 Fixed bug#[10208](http://bugs.otrs.org/show_bug.cgi?id=10208) - NeedSpellCheck does not work.
- 2014-03-20 Fixed bug#[10385](http://bugs.otrs.org/show_bug.cgi?id=10385) - Wrong Queue ID for Errors and FormUpdate in AgentTicketActionCommon.
- 2014-03-13 Fixed bug#[4224](http://bugs.otrs.org/show_bug.cgi?id=4224) - Unused variable $From, thanks to Bernhard Schmalhofer.
- 2014-03-13 Fixed bug#[5114](http://bugs.otrs.org/show_bug.cgi?id=5114) - No Rich Text Editor on Notification (Event).
- 2014-03-07 Added possibility to display tickets with thousands of articles, thanks to Moritz Lenz @ noris network. GUI improvements pending.
- 2014-03-04 Fixed bug#[8903](http://bugs.otrs.org/show_bug.cgi?id=8903) - Forward Email - not inline attachments with Content-ID.
- 2014-03-04 Added a new central ObjectManager to simplify singleton object creation and usage. Thanks a lot to Moritz Lenz @ noris network.
- 2014-03-04 Fixed bug#[10244](http://bugs.otrs.org/show_bug.cgi?id=10244) - No mouseover popup for fields in ActivityDialogs.
- 2014-02-24 Updated CPAN module parent to version 0.228.
- 2014-02-24 Updated CPAN module YAML to version 0.90.
- 2014-02-24 Updated CPAN module XML::TreePP to version 0.42.
- 2014-02-24 Updated CPAN module Net::SSLGlue to version 1.052.
- 2014-02-24 Updated CPAN module Net::IMAP::Simple to version 1.2204.
- 2014-02-24 Updated CPAN module Mozilla::CA to version 20130114.
- 2014-02-24 Updated CPAN module MailTools to version 2.13.
- 2014-02-24 Updated CPAN module MIME::Tools to version 5.505.
- 2014-02-24 Updated CPAN module Locale::Codes to version 3.29.
- 2014-02-24 Updated CPAN module JavaScript::Minifier to version 1.11.
- 2014-02-24 Updated CPAN module JSON::PP to version 2.27203.
- 2014-02-24 Updated CPAN module JSON to version 2.90.
- 2014-02-24 Updated CPAN module Email::Valid to version 1.192.
- 2014-02-24 Updated CPAN module Crypt::PasswdMD5 to version 1.40.
- 2014-02-24 Updated CPAN module CGI to version 3.65.
- 2014-02-24 Updated CPAN module SOAP::Lite to version 1.11.
- 2014-02-24 Updated CPAN module XML::Parser::Lite to version 0.719.
- 2014-02-24 Removed CPAN module Apache2::Reload from Kernel/cpan-lib/ because this module is included in mod_perl 2.0.5 and later.
- 2014-02-24 Fixed bug#[10295](http://bugs.otrs.org/show_bug.cgi?id=10295) - DateInFuture / DateNotInFuture validation.
- 2014-02-21 Added new options to check dynamic fields of type text on patterns relating to error messages (translated), if they do not match.
- 2014-02-21 Added new options to restrict dynamic fields of type date/datetime on future or past dates.
- 2014-02-20 Fixed bug#[10093](http://bugs.otrs.org/show_bug.cgi?id=10093) - Dyn Field not used in auto-reply subject
- 2014-02-18 Fixed bug#[10258](http://bugs.otrs.org/show_bug.cgi?id=10258) - yellow color for UnreadArticles.
- 2014-02-18 Re-implemented Process Management ProcessImport().
- 2014-02-13 Added browser check for IE10 in compatibility mode.
- 2014-02-03 Improved DynamicFields history entries and events to also include the previous value, thanks to Dietmar Berg!
- 2014-02-03 Follow-up for bug#[6802](http://bugs.otrs.org/show_bug.cgi?id=6802) - Consider window resize properly.
- 2014-02-03 Fixed bug#[10177](http://bugs.otrs.org/show_bug.cgi?id=10177) - Missing sources in tarball.
- 2014-02-03 Fixed bug#[9616](http://bugs.otrs.org/show_bug.cgi?id=9616) - Too long activities and transitions are not displayed correctly.
- 2014-02-03 Fixed bug#[7440](http://bugs.otrs.org/show_bug.cgi?id=7440) - Ticket overviews don't show column headers for priority and unread articles in small mode.
- 2014-02-03 Added process management canvas label spacer to avoid overlapping transition labels.
- 2014-01-31 Fixed bug#[6802](http://bugs.otrs.org/show_bug.cgi?id=6802) - Navigation broken if many modules installed.
- 2014-01-31 Fixed bug#[4512](http://bugs.otrs.org/show_bug.cgi?id=4512) - HTMLUtils ToAscii forces line breake on fixed line-length 78.
- 2014-01-31 Fixed bug#[6671](http://bugs.otrs.org/show_bug.cgi?id=6671) - GenericAgent - Ticket-Action should be renamed to Ticket-Attribute.
- 2014-01-31 Fixed bug#[6742](http://bugs.otrs.org/show_bug.cgi?id=6742) - Move mask in new window: Note is not required.
- 2014-01-27 Use Template::Toolkit for template rendering instead of DTL. Upgrading instructions for Perl code will follow in the developer manual.
- 2014-01-24 Removed json2.js, it is no longer needed because all supported browser have built-in json support now (see bug#10079).
- 2014-01-10 Fixed bug#[10145](http://bugs.otrs.org/show_bug.cgi?id=10145) - %A is not correctly substituted in Language::Time().
- 2014-01-10 Make it possible to pass HTTP headers to WebUserAgent, thanks to Renée Bäcker.
- 2014-01-10 Added functionality to unlock just one single ticket in otrs.UnlockTickets.pl, thanks to Martin Gross @ rtt.ag.
- 2013-12-16 Improved mail address parsing speed, thanks to Moritz Lenz!
- 2013-12-13 Fixed bug#[10090](http://bugs.otrs.org/show_bug.cgi?id=10090) - Problems with special characters in Kernel/System/WebUserAgent.pm.
- 2013-12-12 Added additional information to install commands for different distributions (see perl bin/otrs.CheckModules.pl -h) for more information.
# 3.3.9 2014-09-09
- 2014-11-03 Fixed bug#[10845](http://bugs.otrs.org/show_bug.cgi?id=10845) - No date search if TimeInputFormat is Input.
- 2014-10-14 Fixed bug#[8535](http://bugs.otrs.org/show_bug.cgi?id=8535) - Only first 1000 Tickets are shown in CustomerInterface.
- 2014-10-14 Fixed bug#[10729](http://bugs.otrs.org/show_bug.cgi?id=10729) - Dynamic Fields are shown incorrect at Ticket Overview, thanks to S7.
- 2014-09-12 Fixed bug#[10710](http://bugs.otrs.org/show_bug.cgi?id=10710) - Adding agent with username that has already existed in AdminUser leads to SQL error message, thanks to S7.
- 2014-09-12 Fixed bug#[10703](http://bugs.otrs.org/show_bug.cgi?id=10703) - Fulltext field is not added by default if there are not default fields in Ticket search, thanks to S7.
- 2014-08-29 Fixed bug#[10697](http://bugs.otrs.org/show_bug.cgi?id=10697) - Column name in CSV report of stats is lowercase.
- 2014-08-29 Fixed bug#[10652](http://bugs.otrs.org/show_bug.cgi?id=10652) - Process tickets without any articles create empty lines in AgentTicketSearch CSV result file.
- 2014-08-29 Fixed bug#[10607](http://bugs.otrs.org/show_bug.cgi?id=10607) - SQL Box can change the database.
- 2014-08-28 Fixed bug#[10700](http://bugs.otrs.org/show_bug.cgi?id=10700) - Bugfix: TimeUnits not written if E-Mail is sent via BulkAction.
- 2014-08-28 Fixed bug#[10699](http://bugs.otrs.org/show_bug.cgi?id=10699) - Cannot add new customer (company).
- 2014-08-21 Fixed bug#[10497](http://bugs.otrs.org/show_bug.cgi?id=10497) - CustomerUser secondary database access opens multitude of database connections.
- 2014-08-08 Fixed bug#[9756](http://bugs.otrs.org/show_bug.cgi?id=9756) - Owner will be set after QueueMove screen AND undo.
- 2014-08-08 Fixed bug#[10606](http://bugs.otrs.org/show_bug.cgi?id=10606) - Dynamic fields in dashboard overview are empty.
- 2014-08-07 Updated Danish translation, thanks to Lars Jørgensen.
- 2014-08-01 Fixed bug#[10670](http://bugs.otrs.org/show_bug.cgi?id=10670) - It is possible to start the scheduler more than once.
- 2014-07-29 Fixed bug#[10598](http://bugs.otrs.org/show_bug.cgi?id=10598) - Field tags not parsed properly in auto response subject.
- 2014-07-29 Fixed bug#[10658](http://bugs.otrs.org/show_bug.cgi?id=10658) - Issue with multiple customer company backends.
- 2014-07-29 Fixed bug#[10622](http://bugs.otrs.org/show_bug.cgi?id=10622) - eMail address only with uppercases - wrong display.
- 2014-07-29 Fixed bug#[10596](http://bugs.otrs.org/show_bug.cgi?id=10596) - Manual Generic Agent Run doesn't show archived tickets as affected.
- 2014-07-29 Fixed bug#[10601](http://bugs.otrs.org/show_bug.cgi?id=10601) - ExternalTicketNumberRecognition produces errors in log file.
- 2014-07-17 Fixed bug#[10612](http://bugs.otrs.org/show_bug.cgi?id=10612) - Wrong Time in DashboardField "Changed", thanks to S7.
- 2014-07-10 Fixed bug#[10595](http://bugs.otrs.org/show_bug.cgi?id=10595) - Standard Replies are false sorted in Ticket Zoom select box.
- 2014-07-07 Fixed bug#[10534](http://bugs.otrs.org/show_bug.cgi?id=10534) - Wildcard hacking the customer information center, thanks to S7.
- 2014-07-03 Fixed bug#[10586](http://bugs.otrs.org/show_bug.cgi?id=10586) - In Customer Portal no attachments are shown.
- 2014-06-30 Fixed bug#[6601](http://bugs.otrs.org/show_bug.cgi?id=6601) - Changing search options changes order of fields, thanks to S7.
- 2014-06-23 Fixed bug#[10246](http://bugs.otrs.org/show_bug.cgi?id=10246) - ProcessManagement: ConditionLinking OR in a Transition doesn't work.
- 2014-06-23 Fixed bug#[10559](http://bugs.otrs.org/show_bug.cgi?id=10559) - "Previous Owner" don't use the FirstnameLastnameOrder configuration.
- 2014-06-23 Fixed bug#[10532](http://bugs.otrs.org/show_bug.cgi?id=10532) - PostMasterMailbox.pl hangs parsing mails.
- 2014-06-23 Fixed bug#[10578](http://bugs.otrs.org/show_bug.cgi?id=10578) - Service selection in GA Ticket Action allows multi select.
# 3.3.8 2014-06-24
- 2014-06-16 Fixed bug#[10524](http://bugs.otrs.org/show_bug.cgi?id=10524) - Internal Dynamic Fields in Activity Dialog.
- 2014-06-16 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira.
- 2014-06-13 Fixed bug#[10508](http://bugs.otrs.org/show_bug.cgi?id=10508) - (Agent|Customer)TicketProcess javascript errors when uploading attachments/having server errors.
- 2014-06-10 Fixed bug#[10521](http://bugs.otrs.org/show_bug.cgi?id=10521) - OutputFilterText AutoLink CVE.
- 2014-06-03 Fixed bug#[10430](http://bugs.otrs.org/show_bug.cgi?id=10430) - backup.pl doesn't work with PostgreSQL unix sockets.
- 2014-06-03 Fixed bug#[5012](http://bugs.otrs.org/show_bug.cgi?id=5012) - Merging a watched ticket _into_ another should "transfer" the Watch status to the final ticket, thanks to Michiel Beijen!
- 2014-06-02 Fixed bug#[10544](http://bugs.otrs.org/show_bug.cgi?id=10544) - Upgrade to OTRS 3.3.7 breaks connection to external customer user tables.
- 2014-05-28 Fixed bug#[10535](http://bugs.otrs.org/show_bug.cgi?id=10535) - ACLListGet() produces DB warning message.
- 2014-05-28 Fixed bug#[10163](http://bugs.otrs.org/show_bug.cgi?id=10163) - subject shows only 30 characters, thanks to S7designcreative.
- 2014-05-28 Updated Latin Serbian translation, thanks to S7designcreative.
- 2014-05-28 Updated Cyrillic Serbian translation, thanks to S7designcreative.
- 2014-05-16 Fixed bug#[10427](http://bugs.otrs.org/show_bug.cgi?id=10427) - Bulk action locks tickets - cancel keeps them locked.
- 2014-05-15 Fixed bug#[10513](http://bugs.otrs.org/show_bug.cgi?id=10513) - Some SupportData Plugin Identifiers ends with ::.
- 2014-05-14 Updated Latin Serbian translation, thanks to S7designcreative.
- 2014-05-12 Fixed bug#[8494](http://bugs.otrs.org/show_bug.cgi?id=8494) - Possibility to split quotes in rich text editor.
- 2014-05-09 Fixed bug#[10491](http://bugs.otrs.org/show_bug.cgi?id=10491) - CIC not always accessible via TicketZoom.
- 2014-05-09 Updated Swedish translation, thanks to Peter Krantz.
# 3.3.7 2014-05-13
- 2014-05-08 Fixed bug#[10475](http://bugs.otrs.org/show_bug.cgi?id=10475) - otrs.RebuildFulltextIndex.pl - multiple output lines.
- 2014-05-07 Updated Japanese translation, thanks to Toshihiro Takehara.
- 2014-05-07 Updated Swedish translation, thanks to Peter Krantz.
- 2014-05-02 Fixed bug#[9350](http://bugs.otrs.org/show_bug.cgi?id=9350) - Initial notes by ticket split not visible it the ticket zoom.
- 2014-05-02 Fixed bug#[10501](http://bugs.otrs.org/show_bug.cgi?id=10501) - Support-Data Swap plugin reports KB instead of MB.
- 2014-05-02 Fixed bug#[10458](http://bugs.otrs.org/show_bug.cgi?id=10458) - Can't use system registration with some OTRS-IDs.
- 2014-04-29 Fixed bug#[10470](http://bugs.otrs.org/show_bug.cgi?id=10470) - Need FormID! error when embedding image when creating a Process Ticket.
- 2014-04-28 Fixed bug#[9876](http://bugs.otrs.org/show_bug.cgi?id=9876) - CaseSensitive option wrong in CustomerCompany.
- 2014-04-17 Removed OTRS Scheduler Service startup files in favor of Watchdog mode via cron jobs.
- 2014-04-17 Fixed bug#[10468](http://bugs.otrs.org/show_bug.cgi?id=10468) - Wrong regexp in Kernel/System/HTMLUtils.pm line 171.
- 2014-04-17 Fixed bug#[10441](http://bugs.otrs.org/show_bug.cgi?id=10441) - Eventbased notification - infinite loop.
- 2014-04-17 Fixed bug#[10428](http://bugs.otrs.org/show_bug.cgi?id=10428) - Event Notification ArticleSend Loop.
- 2014-04-17 Fixed bug#[10462](http://bugs.otrs.org/show_bug.cgi?id=10462) - Translation of static statistic widgets (Dashboard).
- 2014-04-16 Added OTRS Scheduler Watchdog mode.
- 2014-04-17 Fixed bug#[10469](http://bugs.otrs.org/show_bug.cgi?id=10469) - Adding Links in AgentLinkObject not possible if no search term was selected.
- 2014-04-16 Fixed bug#[10464](http://bugs.otrs.org/show_bug.cgi?id=10464) - Closing link delete screen in AgentTicketPhone reloads page for temporary links.
- 2014-04-16 Fixed bug#[10461](http://bugs.otrs.org/show_bug.cgi?id=10461) - Link to CustomerTicketProcess in Customer interface displayed even though no process is available..
- 2014-04-16 Fixed bug#[8253](http://bugs.otrs.org/show_bug.cgi?id=8253) - Missing hover texts for actions in German translation of AgentTicketZoom.
- 2014-04-15 Fixed bug#[10442](http://bugs.otrs.org/show_bug.cgi?id=10442) - Translation of states in statistic widgets (Dashboard).
- 2014-04-11 Fixed bug#[10395](http://bugs.otrs.org/show_bug.cgi?id=10395) - E-mail header parsing bug.
- 2014-04-11 Fixed bug#[10394](http://bugs.otrs.org/show_bug.cgi?id=10394) - rfc822 attachments name creating bug and validation enhancement.
- 2014-04-11 Fixed bug#[10449](http://bugs.otrs.org/show_bug.cgi?id=10449) - Safer commands to upgrade OTRS using PostgreSQL.
- 2014-04-10 Fixed bug#[10402](http://bugs.otrs.org/show_bug.cgi?id=10402) - Transition or Transition Action popup a login page.
- 2014-04-10 Fixed bug#[10446](http://bugs.otrs.org/show_bug.cgi?id=10446) - otrs.PostMasterMailbox.pl Unknown encoding '3DISO-8859-2?=' at /usr/local/otrs/Kernel/System/Encode.pm line 367.
- 2014-04-10 Fixed bug#[9592](http://bugs.otrs.org/show_bug.cgi?id=9592) - Ticket history overflows for dynamic field.
- 2014-04-10 Fixed bug#[8207](http://bugs.otrs.org/show_bug.cgi?id=8207) - Wrong encoding in graphs.
- 2014-04-10 Fixed bug#[10416](http://bugs.otrs.org/show_bug.cgi?id=10416) - Customer selection is not translated.
- 2014-04-10 Fixed bug#[9098](http://bugs.otrs.org/show_bug.cgi?id=9098) - The system still consider the customer_ids, even after field is empty on table customer_user.
- 2014-04-09 Fixed bug#[10202](http://bugs.otrs.org/show_bug.cgi?id=10202) - Process Modules, Dynamic Fields, and ACLs with AJAX update.
- 2014-04-08 Fixed bug#[10432](http://bugs.otrs.org/show_bug.cgi?id=10432) - ACLs not working correctly in CustomerTicketZoom (Message Followup).
- 2014-04-04 Fixed bug#[10436](http://bugs.otrs.org/show_bug.cgi?id=10436) - Error message in syslog about ACL then there is no ACL defined.
- 2014-04-04 Fixed bug#[10438](http://bugs.otrs.org/show_bug.cgi?id=10438) - Strange sorting of columns in Ticket Dashboard widgets.
- 2014-04-04 Fixed bug#[10425](http://bugs.otrs.org/show_bug.cgi?id=10425) - Customer Information in AgentTicketZoom.
- 2014-04-03 Followup for bug#10340 - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl).
- 2014-04-03 Fixed bug#[10406](http://bugs.otrs.org/show_bug.cgi?id=10406) - Ticket Templates Type "Create" will be not translated.
- 2014-04-03 Fixed bug#[10378](http://bugs.otrs.org/show_bug.cgi?id=10378) - SessionID created with generic interface wont work using it as Agent.
- 2014-04-01 Fixed bug#[10399](http://bugs.otrs.org/show_bug.cgi?id=10399) - Columns Settings lost after search.
- 2014-04-01 Fixed bug#[10431](http://bugs.otrs.org/show_bug.cgi?id=10431) - Fallback configuration for scheduler log is wrong.
- 2014-04-01 Fixed bug#[10426](http://bugs.otrs.org/show_bug.cgi?id=10426) - Scheduler RegistrationUpdate task dies with PostgreSQL DB.
- 2014-03-31 Fixed bug#[10362](http://bugs.otrs.org/show_bug.cgi?id=10362) - .procmailrc is reset with wrong permissions on otrs.SetPermisssion.pl execution.
- 2014-03-30 Fixed bug#[10350](http://bugs.otrs.org/show_bug.cgi?id=10350) - Events Ticket Calender: In case TicketCalendarStartTime=TicketCalendarEndTime, displayed ticket event time frame always 2 hours.
- 2014-03-28 Enhanced DiskSpacePatitions SupportDataCollector plugin to deal correctly with multiple partitions with the same name.
- 2014-03-27 Followup for bug#[10130](http://bugs.otrs.org/show_bug.cgi?id=10130) - Events Ticket Calendar not working.
# 3.3.6 2014-04-01
- 2014-03-27 Fixed bug#[10412](http://bugs.otrs.org/show_bug.cgi?id=10412) - customer.pl: Use of uninitialized value $Param{"Title"}.
- 2014-03-27 Fixed bug#[10413](http://bugs.otrs.org/show_bug.cgi?id=10413) - vertical scroll not shown in search screen.
- 2014-03-27 Updated French translation, thanks to Guillaume Houdmon..
- 2014-03-25 Extended the OTRS system registration to optionally also send the support assessment data along with the system registration data. Support assessment data is improved and extended and can be accessed in the new Service Center module of the admin area.
- 2014-03-25 Fixed bug#[10405](http://bugs.otrs.org/show_bug.cgi?id=10405) - When using the search feature of the tree selection overlay, one is not able to expand subtrees of matching entries.
- 2014-03-24 Fixed bug#[10340](http://bugs.otrs.org/show_bug.cgi?id=10340) - Dynamic field not visible in queue view screen (AgentTicketOverviewSmall.dtl).
- 2014-03-24 Fixed bug#[10397](http://bugs.otrs.org/show_bug.cgi?id=10397) - DynamicField configuration in SysConfig 'DefaultOverviewColumns' causes JS error.
- 2014-03-21 Fixed bug#[10368](http://bugs.otrs.org/show_bug.cgi?id=10368) - Ticket title isn't shown.
- 2014-03-21 Updated Japanese translation, thanks to Toshihiro Takehara..
- 2014-03-21 Fixed bug#[10381](http://bugs.otrs.org/show_bug.cgi?id=10381) - AgentTicket*View has invalid SortBy options.
- 2014-03-21 Fixed bug#[10383](http://bugs.otrs.org/show_bug.cgi?id=10383) - Missing 'DefaultColumns' SysConfig for AgentTicketSearch view.
- 2014-03-21 Fixed bug#[10384](http://bugs.otrs.org/show_bug.cgi?id=10384) - out-of-office information not displayed in Ticket Zoom.
- 2014-03-20 Fixed bug#[10379](http://bugs.otrs.org/show_bug.cgi?id=10379) - ACL Not Working.
- 2014-03-20 Fixed bug#[10369](http://bugs.otrs.org/show_bug.cgi?id=10369) - Ticket::Frontend::Quote does not work with RichText Editor.
- 2014-03-20 Improved handling of cachekeys in Stats.pm to prevent cacheing problems in the dashboard stats.
- 2014-03-18 Fixed bug#[10334](http://bugs.otrs.org/show_bug.cgi?id=10334) - Deleting the attachment deletes the recepients too.
- 2014-03-18 Fixed bug#[10374](http://bugs.otrs.org/show_bug.cgi?id=10374) - OTRS does not protect against clickjacking.
- 2014-03-15 Fixed bug#[10364](http://bugs.otrs.org/show_bug.cgi?id=10364) - Inline images displayed as attachment in SMIME and PGP signed messages.
- 2014-03-14 Fixed bug#[10251](http://bugs.otrs.org/show_bug.cgi?id=10251) - SMIME signing fail on mails with attachements.
- 2014-03-14 Fixed bug#[10277](http://bugs.otrs.org/show_bug.cgi?id=10277) - Statistics per agent also shows invalid agents.
- 2014-03-14 Fixed bug#[10318](http://bugs.otrs.org/show_bug.cgi?id=10318) - Dynamic Field: Multi Select does not allow empty values.
- 2014-03-14 Fixed bug#[10365](http://bugs.otrs.org/show_bug.cgi?id=10365) - Custom State types not working with "otrs.PendingJobs.pl" any more.
- 2014-03-14 Fixed bug#[10349](http://bugs.otrs.org/show_bug.cgi?id=10349) - System Email notification external not highlighted correctly.
- 2014-03-13 Fixed bug#[10361](http://bugs.otrs.org/show_bug.cgi?id=10361) - Incorrect handling of special characters in DynamicFields.
- 2014-03-11 Fixed bug#[10324](http://bugs.otrs.org/show_bug.cgi?id=10324) - Customer user field still marked as empty even after providing data.
- 2014-03-11 Fixed bug#[10019](http://bugs.otrs.org/show_bug.cgi?id=10019) - Tickets via "In line action bar" cannot be moved.
- 2014-03-10 Fixed bug#[10283](http://bugs.otrs.org/show_bug.cgi?id=10283) - MouseOver on the Transitions does not show transition actions.
- 2014-03-10 Fixed bug#[10241](http://bugs.otrs.org/show_bug.cgi?id=10241) - ACL-Editor Bug..
- 2014-03-10 Fixed bug#[10338](http://bugs.otrs.org/show_bug.cgi?id=10338) - Empty Content-ID causes strange result -> HTML-tags are "corrupted".
- 2014-03-07 Fixed bug#[9951](http://bugs.otrs.org/show_bug.cgi?id=9951) - Line breaks at the end of salutation templates are not saved.
- 2014-03-07 Fixed bug#[10275](http://bugs.otrs.org/show_bug.cgi?id=10275) - Problem with encoding in attachment.
- 2014-03-07 Fixed bug#[10085](http://bugs.otrs.org/show_bug.cgi?id=10085) - Postmaster incorrectly decodes headers, causes garbage in the database.
- 2014-03-06 Fixed bug#[10336](http://bugs.otrs.org/show_bug.cgi?id=10336) - Problem with symlinked theme directories.
- 2014-03-06 Fixed bug#[10328](http://bugs.otrs.org/show_bug.cgi?id=10328) - Error in AdminPostMasterFilter if the name of DynamicField changed.
- 2014-03-04 Fixed bug#[10264](http://bugs.otrs.org/show_bug.cgi?id=10264) - Description (espacially article description) in processes are shown on improper place.
- 2014-03-03 Fixed bug#[10240](http://bugs.otrs.org/show_bug.cgi?id=10240) - Restricting process list by ACLs is only working with UserID.
- 2014-03-03 Fixed bug#[10299](http://bugs.otrs.org/show_bug.cgi?id=10299) - "Ouf of Office" shows inactive agents.
- 2014-03-03 Fixed bug#[10321](http://bugs.otrs.org/show_bug.cgi?id=10321) - Applying Filters to tickets in Status View or Queue View will log out session..
- 2014-03-03 Fixed bug#[9600](http://bugs.otrs.org/show_bug.cgi?id=9600) - When a ticket is deleted by generic agent job, No such TicketID error.
- 2014-02-28 Fixed bug#[9675](http://bugs.otrs.org/show_bug.cgi?id=9675) - No use Ticket::Hook in AgentLinkObject.
- 2014-02-28 Updated Japanese translation, thanks to Norihiro Tanaka!
- 2014-02-27 Fixed bug#[10300](http://bugs.otrs.org/show_bug.cgi?id=10300) - Special character in customer id cuts off string..
- 2014-02-27 Fixed bug#[10309](http://bugs.otrs.org/show_bug.cgi?id=10309) - mails with an empty return-path header must not trigger auto responses in OTRS.
- 2014-02-21 Fixed bug#[10245](http://bugs.otrs.org/show_bug.cgi?id=10245) - Use of uninitialized value $Param{"Value2"} in string.
- 2014-02-21 Fixed bug#[10182](http://bugs.otrs.org/show_bug.cgi?id=10182) - Customer email suddenly treated by OTRS as 'email-internal'.
- 2014-02-21 Fixed bug#[10285](http://bugs.otrs.org/show_bug.cgi?id=10285) - No use Ticket::Hook in CustomerTicketZoom.
- 2014-02-21 Fixed bug#[9787](http://bugs.otrs.org/show_bug.cgi?id=9787) - Queue field doesn't appear in ProcessMgmt.
- 2014-02-21 Fixed bug#[10222](http://bugs.otrs.org/show_bug.cgi?id=10222) - Customer search during ticket creation - OTRS shows details also if no customer match the search.
- 2014-02-20 Fixed bug#[10259](http://bugs.otrs.org/show_bug.cgi?id=10259) - GenericInterface: mapping key can't map from / to 0.
# 3.3.5 2014-02-25
- 2014-02-20 Improved HTML filter.
- 2014-02-19 Followup fix for bug#[10116](http://bugs.otrs.org/show_bug.cgi?id=10116) - Random ordering of columns in "Small" ticket lists.
- 2014-02-17 Updated Japanese translation, thanks to Norihiro Tanaka!
- 2014-02-17 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
- 2014-02-17 Updated Polish translation, thanks to Wojciech Myrda.
- 2014-02-13 Added feature to download report data shown in dashboard stats as CSV and PDF.
- 2014-02-13 Fixed bug#[6323](http://bugs.otrs.org/show_bug.cgi?id=6323) - Graph/Chart generation selects slice/background color identical to text color.
- 2014-02-13 Fixed bug#[10248](http://bugs.otrs.org/show_bug.cgi?id=10248) - OTRS Portal - Overview of registered systems.
- 2014-02-13 Followup for bug#[9011](http://bugs.otrs.org/show_bug.cgi?id=9011) - New value after value mapping can't be 0.
- 2014-02-13 Fixed bug#[9673](http://bugs.otrs.org/show_bug.cgi?id=9673) - CustomerTicketMessage does not show loading icon for dynamic fields.
- 2014-02-13 Fixed bug#[10249](http://bugs.otrs.org/show_bug.cgi?id=10249) - Restore.pl bugs on Postgresql restore failed on DB.
- 2014-02-13 Fixed bug#[7818](http://bugs.otrs.org/show_bug.cgi?id=7818) - Menu simplification is not working for item "responsible".
- 2014-02-11 Added new option "bin/otrs.LoaderCache.pl -o generate" to generate the loader cache for all frontend modules. This can be useful in cluster setups.
- 2014-02-07 Fixed bug#[10214](http://bugs.otrs.org/show_bug.cgi?id=10214) - Value "0" for DynamicsFields prevents TicketCreation.
- 2014-02-07 Fixed bug#[10201](http://bugs.otrs.org/show_bug.cgi?id=10201) - Wrong column sort order in ticketoverview widget.
- 2014-02-07 Fixed bug#[10195](http://bugs.otrs.org/show_bug.cgi?id=10195) - Folluw up notification shows old prio after prio change.
- 2014-02-07 Fixed bug#[9303](http://bugs.otrs.org/show_bug.cgi?id=9303) - Body of new e-mail/phone ticket not inserting when creating new ticket from customer creation.
- 2014-02-07 Fixed bug#[10194](http://bugs.otrs.org/show_bug.cgi?id=10194) - CustomerTicketMessage parsing feild Dest in URI.
- 2014-02-06 Fixed bug#[9970](http://bugs.otrs.org/show_bug.cgi?id=9970) - Problem with DBUpgrade-to-3.3.pl on Oracle databases.
- 2014-02-04 Follow-up fix for bug#[10110](http://bugs.otrs.org/show_bug.cgi?id=10110) - Stats list may show too few or too many stats.
- 2014-02-04 Fixed bug#[10220](http://bugs.otrs.org/show_bug.cgi?id=10220) - Invalid Statistics not displayed in overview.
- 2014-02-04 Fixed bug#[10218](http://bugs.otrs.org/show_bug.cgi?id=10218) - Header X-UA-Compatible in HeaderSmall.tt/HeaderSmall.dtl not set.
- 2014-01-31 Fixed bug#[10212](http://bugs.otrs.org/show_bug.cgi?id=10212) - My tickets & Company tickets in 3.3.4.
- 2014-01-31 Fixed bug#[10211](http://bugs.otrs.org/show_bug.cgi?id=10211) - Dashbord: Widget DefaultColumns is not working.
- 2014-01-31 Fixed bug#[10163](http://bugs.otrs.org/show_bug.cgi?id=10163) - subject shows only 30 characters.
- 2014-01-31 Fixed bug#[10193](http://bugs.otrs.org/show_bug.cgi?id=10193) - Expired cookie bug in customer interface..
- 2014-01-31 Fixed bug#[8729](http://bugs.otrs.org/show_bug.cgi?id=8729) - Oracle ignores NLS_DATE_FORMAT set in environment.
- 2014-01-31 Fixed bug#[10207](http://bugs.otrs.org/show_bug.cgi?id=10207) - DynamicField Search-Function in CustomerFrontend is not working.
- 2014-01-31 Fixed bug#[8729](http://bugs.otrs.org/show_bug.cgi?id=8729) - Oracle ignores NLS_DATE_FORMAT set in environment.
- 2014-01-30 Fixed bug#[9868](http://bugs.otrs.org/show_bug.cgi?id=9868) - Queues in popup box are not sorted by alphabetical order.
- 2014-01-30 Fixed bug#[9678](http://bugs.otrs.org/show_bug.cgi?id=9678) - Locked tickets don't unlock when customer closes ticket.
- 2014-01-30 Fixed bug#[8656](http://bugs.otrs.org/show_bug.cgi?id=8656) - Clicking the cancel button in the Add Web services screen results in an error no matter what data was filled in.
- 2014-01-30 Fixed bug#[10209](http://bugs.otrs.org/show_bug.cgi?id=10209) - When opening tree selection dialog, the search field should get the focus.
- 2014-01-28 Fixed bug#[10205](http://bugs.otrs.org/show_bug.cgi?id=10205) - GenericInterface: Mandatory TimeUnits can't be 0.
- 2014-01-28 Fixed bug#[10196](http://bugs.otrs.org/show_bug.cgi?id=10196) - Ticket merge action does not notify the owner of the existing ticket.
- 2014-01-28 Fixed bug#[10130](http://bugs.otrs.org/show_bug.cgi?id=10130) - Events Ticket Calendar not working.
- 2014-01-28 Fixed bug#[9692](http://bugs.otrs.org/show_bug.cgi?id=9692) - On PhoneOutbound articles, the FROM field shows Customer ID instead Agent ID.
- 2014-01-28 Fixed bug#[10147](http://bugs.otrs.org/show_bug.cgi?id=10147) - Cache may remain incorrectly in SearchProfile.
- 2014-01-24 Fixed bug#[10189](http://bugs.otrs.org/show_bug.cgi?id=10189) - ProcessManagement: Use article subject if no ticket title is set.
- 2014-01-24 Fixed bug#[9654](http://bugs.otrs.org/show_bug.cgi?id=9654) - TicketUpdate operation doesn't work when authenticated as a customer.
- 2014-01-24 Fixed bug#[10137](http://bugs.otrs.org/show_bug.cgi?id=10137) - Generic interface TicketCreate operation doesn't work when authenticated as a customer.
- 2014-01-24 Fixed bug#[10176](http://bugs.otrs.org/show_bug.cgi?id=10176) - available columns selection in search result view is not scrollable.
- 2014-01-24 Fixed bug#[10120](http://bugs.otrs.org/show_bug.cgi?id=10120) - Management Dashboard: page reload erases stat graph settings.
- 2014-01-24 Fixed bug#[9276](http://bugs.otrs.org/show_bug.cgi?id=9276) - Auto-reply to ticket entered via Web interface is sent with all lines concatenated to one
- 2014-01-24 Fixed bug#[10179](http://bugs.otrs.org/show_bug.cgi?id=10179) - No LinkOption in CustomerNavigationBar.dtl.
- 2014-01-24 Fixed bug#[10178](http://bugs.otrs.org/show_bug.cgi?id=10178) - Stat Permissions.
- 2014-01-24 Fixed bug#[10188](http://bugs.otrs.org/show_bug.cgi?id=10188) - Inconsistency in graphical ACL editor.
- 2014-01-23 Fixed bug#[10155](http://bugs.otrs.org/show_bug.cgi?id=10155) - backup.pl doesn't compress database dump on non-MySQL-dumps.
- 2014-01-20 Fixed bug#[10106](http://bugs.otrs.org/show_bug.cgi?id=10106) - Sending Articles with ArticleSend() ignores ReplyTo.
# 3.3.4 2014-01-28
- 2014-01-20 Fixed bug#[10172](http://bugs.otrs.org/show_bug.cgi?id=10172) - Can't create process tickets with disabled richtext.
- 2014-01-17 Fixed bug#[10121](http://bugs.otrs.org/show_bug.cgi?id=10121) - QQMails break in OTRS.
- 2014-01-17 Fixed bug#[10153](http://bugs.otrs.org/show_bug.cgi?id=10153) - Error shown in SysConfig when Setting PendingDiffTime to 30 Days.
- 2014-01-17 Fixed bug#[10161](http://bugs.otrs.org/show_bug.cgi?id=10161) - Edit Stats - 500 internal Server Error.
- 2014-01-17 Fixed bug#[10167](http://bugs.otrs.org/show_bug.cgi?id=10167) - Non-deterministic hash key construction in Stats.pm.
- 2014-01-14 Fixed bug#[10158](http://bugs.otrs.org/show_bug.cgi?id=10158) - Missing quoting in State::StateGetStatesByType().
- 2014-01-14 Fixed bug#[10048](http://bugs.otrs.org/show_bug.cgi?id=10048) - RPM upgrade breaks permissions on config files.
- 2014-01-14 Fixed bug#[8969](http://bugs.otrs.org/show_bug.cgi?id=8969) - FAQ module Language files installation fails (Kernel/Language permissions).
- 2014-01-10 Updated traditional Chinese translation.
- 2014-01-10 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira!
- 2014-01-10 Fixed bug#[10145](http://bugs.otrs.org/show_bug.cgi?id=10145) - %A is not correctly substituted in Language::Time().
- 2014-01-10 Fixed bug#[10079](http://bugs.otrs.org/show_bug.cgi?id=10079) - Cannot operate OTRS on IE7 because of JavaScript error.
- 2014-01-10 Fixed bug#[10113](http://bugs.otrs.org/show_bug.cgi?id=10113) - Management dashboard setting doesn't show up when agent only has RO on stats.
- 2014-01-10 Fixed bug#[10088](http://bugs.otrs.org/show_bug.cgi?id=10088) - Error messages on recieving mailer daemons.
- 2014-01-10 Fixed bug#[10011](http://bugs.otrs.org/show_bug.cgi?id=10011) - Management Dashboard: X-Axis element labels may overlap.
- 2014-01-09 Fixed bug#[10012](http://bugs.otrs.org/show_bug.cgi?id=10012) - Management Dashboard: strings not translatable.
- 2014-01-07 Fixed bug#[10140](http://bugs.otrs.org/show_bug.cgi?id=10140) - Unable to search using before/after in Date Dynamic Fields.
- 2014-01-06 Fixed bug#[10008](http://bugs.otrs.org/show_bug.cgi?id=10008) - Customer user is automatically added to Cc at response for email-internal in AgentTicketCompose.
- 2014-01-06 Added Hebrew translation file, thanks to Amir Elion!
- 2014-01-03 Fixed bug#[9978](http://bugs.otrs.org/show_bug.cgi?id=9978) - Activity Dialog for Customer shows "No Process configured!".
- 2014-01-03 Fixed bug#[10134](http://bugs.otrs.org/show_bug.cgi?id=10134) - Missing information on icon actions for SMIME certificates and keys.
- 2014-01-02 Fixed bug#[10116](http://bugs.otrs.org/show_bug.cgi?id=10116) - Random ordering of columns in "Small" ticket lists.
- 2013-12-23 Fixed bug#[10094](http://bugs.otrs.org/show_bug.cgi?id=10094) - Former FAO OTRSACLExtensions not available in the ACL Editor.
- 2013-12-20 Fixed bug#[10099](http://bugs.otrs.org/show_bug.cgi?id=10099) - Missing challenge token checks on customer interface.
- 2013-12-18 Fixed bug#[10110](http://bugs.otrs.org/show_bug.cgi?id=10110) - Stats list may show too few or too many stats.
- 2013-12-17 Fixed bug#[10103](http://bugs.otrs.org/show_bug.cgi?id=10103) - ArticleTypeID is always undef in AgentTicketCompose
- 2013-12-16 Fixed bug#[10080](http://bugs.otrs.org/show_bug.cgi?id=10080) - Bad group check in otrs-scheduler-linux.
- 2013-12-16 Fixed bug#[10097](http://bugs.otrs.org/show_bug.cgi?id=10097) - $Param{NextState} is always undef in AgentTicketCompose.
- 2013-12-16 Updated Russian translation, thanks to Yuriy Kolesnikov.
- 2013-12-13 Fixed bug#[10074](http://bugs.otrs.org/show_bug.cgi?id=10074) - Error if no queue matched in DashboardEventsTicketCalendar.
- 2013-12-12 Fixed bug#[965](http://bugs.otrs.org/show_bug.cgi?id=9650) - Special character in customer id breaks Open Tickets in AgentTicketZoom.
- 2013-12-12 Added functionality to disable access to tickets of other customers with the same customer company in customer interface.
- 2013-12-12 Fixed bug#[9702](http://bugs.otrs.org/show_bug.cgi?id=9702) - Wrong article type with external ticketnumber recognition i.c.w. follow-up reject option.
- 2013-12-11 Fixed bug#[9723](http://bugs.otrs.org/show_bug.cgi?id=9723) - TicketAccountedTime stat does not run on Oracle with many tickets
- 2013-12-09 Fixed bug#[10078](http://bugs.otrs.org/show_bug.cgi?id=10078) - Installer: error log after creating mysql database.
- 2013-12-09 Fixed bug#[10056](http://bugs.otrs.org/show_bug.cgi?id=10056) - Installer fails when special characters in database user's password.
- 2013-12-09 Fixed bug#[10077](http://bugs.otrs.org/show_bug.cgi?id=10077) - regular expressions in postmaster filter return 1 if no regex match.
- 2013-12-09 Updated Swedish translation, thanks to Andreas Berger.
- 2013-12-09 Fixed bug#[10075](http://bugs.otrs.org/show_bug.cgi?id=10075) - Stats widgets permission group is hardcoded to "stats"
- 2013-12-09 Updated Russian translation, thanks to Andrey N. Burdin.
- 2013-12-06 Fixed bug#[10070](http://bugs.otrs.org/show_bug.cgi?id=10070) - Wrong error message if Transition contains no transition actions.
- 2013-12-06 Fixed bug#[10058](http://bugs.otrs.org/show_bug.cgi?id=10058) - Owner and Responsible are mandatory if enabled.
- 2013-12-06 Fixed bug#[7792](http://bugs.otrs.org/show_bug.cgi?id=7792) - Ticket-Action "Change Queue" is hardcoded and should be called "Queue" only.
- 2013-12-06 Fixed bug#[9109](http://bugs.otrs.org/show_bug.cgi?id=9109) - Printing ticket does not show the full subject line.
- 2013-12-06 Fixed bug#[10064](http://bugs.otrs.org/show_bug.cgi?id=10064) - Translated fields loose sorting in Activity Dialog admin screen.
- 2013-12-06 Fixed bug#[10066](http://bugs.otrs.org/show_bug.cgi?id=10066) - Required field isn't marked in AgentTicketCustomer.
- 2013-12-05 Fixed bug#[10059](http://bugs.otrs.org/show_bug.cgi?id=10059) - Service selection unavailable if customer selection is possible.
- 2013-12-05 Fixed bug#[10062](http://bugs.otrs.org/show_bug.cgi?id=10062) - Text label indent for locale RU - AgentÒicketViewCompose
- 2013-12-05 Fixed bug#[10044](http://bugs.otrs.org/show_bug.cgi?id=10044) - PendingDiffTime removes 2013 (current year) when reaching end of the year.
- 2013-12-05 Fixed bug#[10049](http://bugs.otrs.org/show_bug.cgi?id=10049) - Transition names in path edit screen ordered by ID instead of name.
- 2013-12-05 Fixed bug#[10055](http://bugs.otrs.org/show_bug.cgi?id=10055) - Queue-Treeview not working correctly.
- 2013-12-05 Fixed bug#[10061](http://bugs.otrs.org/show_bug.cgi?id=10061) - ArticleType dropdown in graphical ActivityDialog mask loads with empty value
- 2013-12-05 Fixed bug#[10060](http://bugs.otrs.org/show_bug.cgi?id=10060) - Field names are not translated in graphical process editor.
# 3.3.3 2013-12-10
- 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi.
- 2013-12-03 Fixed bug#[10022](http://bugs.otrs.org/show_bug.cgi?id=10022) - Ticket form looses To, Cc and Bcc when submitting form.
- 2013-12-02 Fixed bug#[9928](http://bugs.otrs.org/show_bug.cgi?id=9928) - Dropdown field in tree mode are not displayed in tree mode in column filters.
- 2013-12-02 Fixed bug#[9327](http://bugs.otrs.org/show_bug.cgi?id=9327) - Filter breaks "Select all" functionality.
- 2013-11-29 Fixed bug#[10035](http://bugs.otrs.org/show_bug.cgi?id=10035) - Adding a GenericAgent Job with an already existing name, will not be added, no error displayed.
- 2013-11-29 Fixed bug#[10036](http://bugs.otrs.org/show_bug.cgi?id=10036) - Reset filters in small overviews does not reset the ticket list.
- 2013-11-29 Fixed bug#[9997](http://bugs.otrs.org/show_bug.cgi?id=9997) - After empty ticket list, Column Filters are reset in Overview Small screens.
- 2013-11-29 Fixed bug#[10028](http://bugs.otrs.org/show_bug.cgi?id=10028) - Duplicate Access Keys/hardcoded assignments.
- 2013-11-29 Fixed bug#[9999](http://bugs.otrs.org/show_bug.cgi?id=9999) - Timestamps in HistoricalValueGet return milliseconds on SQL Server.
- 2013-11-29 Fixed bug#[10023](http://bugs.otrs.org/show_bug.cgi?id=10023) - Subject always cleaned from prefixes, irrespective of configuration.
- 2013-11-29 Fixed bug#[10027](http://bugs.otrs.org/show_bug.cgi?id=10027) - Added old ticket information to ticket_history.
- 2013-11-28 Fixed bug#[10020](http://bugs.otrs.org/show_bug.cgi?id=10020) - Event Information within Events Ticket Calender has wrong translation.
- 2013-11-28 Fixed bug#[10019](http://bugs.otrs.org/show_bug.cgi?id=10019) - Tickets via "In line action bar" cannot be moved.
- 2013-11-28 Fixed bug#[9911](http://bugs.otrs.org/show_bug.cgi?id=9911) - Column filter by 'Queue' shouldn't be available on 'Queue view'.
- 2013-11-28 Fixed bug#[9950](http://bugs.otrs.org/show_bug.cgi?id=9950) - Ticket Split takes uses system address as the customer.
- 2013-11-25 Fixed bug#[9975](http://bugs.otrs.org/show_bug.cgi?id=9975) - Generic Interface (TicketSearch Operation) Limit param is ignored.
- 2013-11-25 Updated jsPlumb to version 1.5.4.
- 2013-11-22 Fixed bug#[10007](http://bugs.otrs.org/show_bug.cgi?id=10007) - StandardTemplateList() generates invalid SQL.
# 3.3.2 2013-11-26
- 2013-11-21 Fixed bug#[9998](http://bugs.otrs.org/show_bug.cgi?id=9998) - Password fields on OTRS 3.3 do not allow typing in blanks.
- 2013-11-19 Fixed bug#[7337](http://bugs.otrs.org/show_bug.cgi?id=7337) - AJAX Error on new Phone Ticket on IIS when using JSON::XS.
- 2013-11-18 Fixed bug#[8991](http://bugs.otrs.org/show_bug.cgi?id=8991) - Back-action does not work when search result returned just 1 ticket.
- 2013-11-18 Updated CKEditor to version 4.3.
- 2013-11-14 Fixed bug#[9976](http://bugs.otrs.org/show_bug.cgi?id=9976) - Statistic Graphs not showing in IE 10.
- 2013-11-14 Fixed bug#[9973](http://bugs.otrs.org/show_bug.cgi?id=9973) - DashboardUserOnline wiget display problems
- 2013-11-14 Fixed bug#[9946](http://bugs.otrs.org/show_bug.cgi?id=9946) - Misplaced pagination in ticket overviews.
- 2013-11-14 Fixed bug#[9962](http://bugs.otrs.org/show_bug.cgi?id=9962) - Datepicker localization data could not be found! when choosing French canadian language.
- 2013-11-14 Fixed bug#[9968](http://bugs.otrs.org/show_bug.cgi?id=9968) - Multiple Result Set problem during DB upgrade on SQL Server 2012.
- 2013-11-12 Fixed bug#[9937](http://bugs.otrs.org/show_bug.cgi?id=9937) - Activity-Dialogs in wrong order.
- 2013-11-12 Fixed bug#[9935](http://bugs.otrs.org/show_bug.cgi?id=9935) - Dashboard shows internal server error if product.xml content is not valid XML.
- 2013-11-12 Fixed bug#[9933](http://bugs.otrs.org/show_bug.cgi?id=9933) - DefaultOverviewColumns under Ticket -> Frontend::Agent Wrong Description.
- 2013-11-12 Fixed bug#[7008](http://bugs.otrs.org/show_bug.cgi?id=7008) - Can not find customers in SQL Server database containing non-ascii characters.
- 2013-11-11 Fixed bug#[9921](http://bugs.otrs.org/show_bug.cgi?id=9921) - Reply to previously signed email breaks PGP verification.
- 2013-11-11 Fixed bug#[9945](http://bugs.otrs.org/show_bug.cgi?id=9945) - Cannot search for "Date" dynamic fields.
- 2013-11-11 Fixed bug#[9954](http://bugs.otrs.org/show_bug.cgi?id=9954) - PGP Crypted and Signed emails could be wrongly parsed.
- 2013-11-07 Follow-up fix for bug#[9931](http://bugs.otrs.org/show_bug.cgi?id=9931) - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.
# 3.3.1 2013-11-12
- 2013-11-07 Updated Chinese simplified translation, thanks to Michael Shi.
- 2013-11-07 Fixed bug#[9639](http://bugs.otrs.org/show_bug.cgi?id=9639) - TextArea validation message not translated.
- 2013-11-07 Fixed bug#[9938](http://bugs.otrs.org/show_bug.cgi?id=9938) - ActivityDialog doesn't show queues with move_into permissions.
- 2013-11-07 Fixed bug#[9942](http://bugs.otrs.org/show_bug.cgi?id=9942) - installer.pl returns "The check '' doesn't exist!" after mail configuration.
- 2013-11-06 Fixed bug#[9862](http://bugs.otrs.org/show_bug.cgi?id=9862) - Missing Dynamic Field column headers in dashboard widgets.
- 2013-11-06 Fixed bug#[9940](http://bugs.otrs.org/show_bug.cgi?id=9940) - Fedora misses dependency on Sys::Syslog.
- 2013-11-06 Fixed bug#[9930](http://bugs.otrs.org/show_bug.cgi?id=9930) - CustomerInformationCenter breaks navigation bar.
- 2013-11-06 Fixed bug#[9934](http://bugs.otrs.org/show_bug.cgi?id=9934) - Customer RichText Editor is not aligned with other fields.
- 2013-11-05 Fixed bug#[9931](http://bugs.otrs.org/show_bug.cgi?id=9931) - After upgrading to MIME::Tools 5.504 (without OTRS patches) SMIME signatures are broken.
- 2013-11-05 Fixed bug#[9778](http://bugs.otrs.org/show_bug.cgi?id=9778) - Web Installer fails on SQL Server Named Instances.
- 2013-11-05 Updated cpan module MIME::Tools to version 5.504.
- 2013-11-05 Fixed bug#[9916](http://bugs.otrs.org/show_bug.cgi?id=9916) - Error when updating CustomerUser Login on ForeignDB.
- 2013-11-05 Fixed bug#[9841](http://bugs.otrs.org/show_bug.cgi?id=9841) - Tabbing changes radio button of owner change selection.
- 2013-11-05 Fixed bug#[9867](http://bugs.otrs.org/show_bug.cgi?id=9867) - Validation errors are not shown correctly when replying to a ticket in Customer Interface.
- 2013-11-04 Fixed bug#[9923](http://bugs.otrs.org/show_bug.cgi?id=9923) - Application type XML config files does not overwrite framework ones.
- 2013-11-04 Fixed bug#[9926](http://bugs.otrs.org/show_bug.cgi?id=9926) - Cookies do not set HttpOnly attribute.
- 2013-11-04 Fixed bug#[9914](http://bugs.otrs.org/show_bug.cgi?id=9914) - Spellchecker ignores double wrong words.
- 2013-11-04 Fixed bug#[9832](http://bugs.otrs.org/show_bug.cgi?id=9832) - Perl 5.18.1 problems with MIME::Entity.
- 2013-11-02 Fixed bug#[9924](http://bugs.otrs.org/show_bug.cgi?id=9924) - Scheduler can not stop or restart correctly if was started by another host.
- 2013-11-01 Fixed bug#[9918](http://bugs.otrs.org/show_bug.cgi?id=9918) - Dropdown field in tree mode are not displayed in tree mode when opening CustomerTicketProcess.
- 2013-11-01 Fixed bug#[9840](http://bugs.otrs.org/show_bug.cgi?id=9840) - Toolbar Icons not shown correctly in IE8.
- 2013-11-01 Fixed bug#[9901](http://bugs.otrs.org/show_bug.cgi?id=9901) - CustomerFatalError expand/collapse error details is broken.
- 2013-11-01 Fixed bug#[9891](http://bugs.otrs.org/show_bug.cgi?id=9891) - Table header of dashboard widgets text misaligned.
- 2013-11-01 Fixed bug#[9903](http://bugs.otrs.org/show_bug.cgi?id=9903) - CustomerTicketOverview: Column header may wrap into table content.
# 3.3.0 RC1 2013-11-05
- 2013-10-31 Updated French translation, thanks to Olivier Sallou.
- 2013-10-31 Updated Italian translation, thanks to Luca Maranzano.
- 2013-10-31 Added support for Apache 2.4 in the web server configuration file.
- 2013-10-31 Fixed bug#[9910](http://bugs.otrs.org/show_bug.cgi?id=9910) - Startup warnings/errors with Perl 5.18.1.
- 2013-10-29 Fixed bug#[9902](http://bugs.otrs.org/show_bug.cgi?id=9902) - Column Filters does not use NavBarFilters and other parameters.
- 2013-10-29 Fixed bug#[9753](http://bugs.otrs.org/show_bug.cgi?id=9753) - `META HTTP-EQUIV="Refresh"` tag not stripped from HTML email.
- 2013-10-29 Improved creation of sequences on Oracle databases to better support Oracle RAC clusters.
- 2013-10-28 Fixed bug#[9897](http://bugs.otrs.org/show_bug.cgi?id=9897) - process ticket 'fading away' -> Process is invalid.
- 2013-10-28 Fixed bug#[9850](http://bugs.otrs.org/show_bug.cgi?id=9850) - Dashboard Filter error in ticket and page count.
- 2013-10-28 Fixed bug#[9888](http://bugs.otrs.org/show_bug.cgi?id=9888) - Warning when using standard template.
- 2013-10-28 Fixed bug#[9749](http://bugs.otrs.org/show_bug.cgi?id=9749) - Using spell checker in rich text Editor strips HTML formatting.
- 2013-10-28 Fixed bug#[4465](http://bugs.otrs.org/show_bug.cgi?id=4465) - Spell checker ispell ignores some characters such German umlauts.
- 2013-10-28 Fixed bug#[9890](http://bugs.otrs.org/show_bug.cgi?id=9890) - Cannot use unicode content in DTL files.
- 2013-10-28 Fixed bug#[9889](http://bugs.otrs.org/show_bug.cgi?id=9889) - Browser does not interpret CSS/JS files as UTF8.
- 2013-10-25 Fixed bug#[9839](http://bugs.otrs.org/show_bug.cgi?id=9839) - Inline images not showing up when cookies are disabled.
- 2013-10-25 Fixed bug#[9870](http://bugs.otrs.org/show_bug.cgi?id=9870) - `` not replaced in notification emails.
- 2013-10-25 Moved process import functionality in the backend module Kernel/System/ProcessManagement/DB/Process.pm.
- 2013-10-25 Fixed bug#[9880](http://bugs.otrs.org/show_bug.cgi?id=9880) - Auto response editor looses HTML formatting.
- 2013-10-24 Fixed bug#[9872](http://bugs.otrs.org/show_bug.cgi?id=9872) - Default service is not applied to new customerusers.
- 2013-10-23 Fixed bug#[9863](http://bugs.otrs.org/show_bug.cgi?id=9863) - Reset single filter in overviews leads to no results page.
- 2013-10-22 Fixed bug#[9864](http://bugs.otrs.org/show_bug.cgi?id=9864) - No filter icon for dynamic fields in ticket overviews.
- 2013-10-22 Fixed bug#[9844](http://bugs.otrs.org/show_bug.cgi?id=9844) - Column filter not saved on ticket overviews.
- 2013-10-22 Fixed bug#[9842](http://bugs.otrs.org/show_bug.cgi?id=9842) - Script backup.pl fails to create backup in given directory..
- 2013-10-22 Fixed bug#[9855](http://bugs.otrs.org/show_bug.cgi?id=9855) - OTRS can't connect to IMAP/TLS based servers from Windows.
- 2013-10-21 Fixed bug#[9828](http://bugs.otrs.org/show_bug.cgi?id=9828) - Dynamic field updates of unchanged dynamic fields cause event based actions to fail.
- 2013-10-21 Fixed bug#[9821](http://bugs.otrs.org/show_bug.cgi?id=9821) - Wrong description in Ticket::Frontend::AgentTicketLockedView###DefaultColumns.
- 2013-10-21 Added new toolbar shortcut for "New process ticket".
- 2013-10-18 Fixed bug#[9838](http://bugs.otrs.org/show_bug.cgi?id=9838) - OPM line endings changed by mail client leading to unverified package.
- 2013-10-18 Fixed bug#[9835](http://bugs.otrs.org/show_bug.cgi?id=9835) - Redirect on IIS 7 leads to login screen.
- 2013-10-18 Fixed bug#[9834](http://bugs.otrs.org/show_bug.cgi?id=9834) - Remove any double quotes in the email sender.
- 2013-10-18 Fixed bug#[9669](http://bugs.otrs.org/show_bug.cgi?id=9669) - Accessibility: ticket submenu not expandable with the keyboard.
- 2013-10-18 Speed up Kernel::System::TemplateGenerator, thanks to Moritz Lenz @ noris network!
- 2013-10-18 Fixed bug#[9737](http://bugs.otrs.org/show_bug.cgi?id=9737) - Sort order in queue view labelled incorrectly for all columns except age.
# 3.3.0 beta5 2013-10-22
- 2013-10-17 Added new feature "management dashboard". This makes it possible to display statistic charts in the dashboard. Please not that IE8 does not support this feature.
- 2013-10-14 Fixed bug#[9804](http://bugs.otrs.org/show_bug.cgi?id=9804) - If access to a module not given permission, output the error to httpd log.
- 2013-10-14 Fixed bug#[9815](http://bugs.otrs.org/show_bug.cgi?id=9815) - Different FirstnameLastname Format in "Involved Agent" window.
- 2013-10-14 Fixed bug#[9819](http://bugs.otrs.org/show_bug.cgi?id=9819) - Inconsistent API in Date Dynamic Field EditFieldValueGet().
- 2013-10-14 Fixed bug#[9818](http://bugs.otrs.org/show_bug.cgi?id=9818) - Wrong default sorting in user out of office widget.
- 2013-10-14 Updated CPAN module SOAP::Lite to version 1.06.
- 2013-10-14 Fixed bug#[9817](http://bugs.otrs.org/show_bug.cgi?id=9817) - Wrong default sorting in user online widget.
- 2013-10-14 Fixed bug#[9814](http://bugs.otrs.org/show_bug.cgi?id=9814) - Tickets without articles not shown correcly in medium view.
- 2013-10-14 Fixed bug#[9391](http://bugs.otrs.org/show_bug.cgi?id=9391) - Incorrect permissions on .procmailrc.
- 2013-10-14 Fixed bug#[9812](http://bugs.otrs.org/show_bug.cgi?id=9812) - Sysconfig descriptions for tooltips and placeholder values of toolbar widgets are ignored.
- 2013-10-14 Fixed bug#[9811](http://bugs.otrs.org/show_bug.cgi?id=9811) - JavaScript is not executed in QueueView Large in Strict Mode.
- 2013-10-14 Fixed bug#[9810](http://bugs.otrs.org/show_bug.cgi?id=9810) - Queue View Settings cannot be opened in IE8.
- 2013-10-10 Fixed bug#[9698](http://bugs.otrs.org/show_bug.cgi?id=9698) - Dynamic Fields with links open in same tab instead of in new window from overviews.
- 2013-10-10 Fixed bug#[9788](http://bugs.otrs.org/show_bug.cgi?id=9788) - Preview overviews empty if no templates are available for queue.
- 2013-10-10 Fixed bug#[9790](http://bugs.otrs.org/show_bug.cgi?id=9790) - OTRSExternalTicketNumberRecognition Feature addon settings are not migrated.
- 2013-10-08 Fixed bug#[9796](http://bugs.otrs.org/show_bug.cgi?id=9796) - Misaligned Headers on Simple Stats.
- 2013-10-07 Improved database update to 3.3 on PostgreSQL and MySQL databases; this is now much faster on larger data sets.
- 2013-10-07 Fixed bug#[9770](http://bugs.otrs.org/show_bug.cgi?id=9770) - JavaScript Execution in ProcessManagement is broken in IE8.
# 3.3.0 beta4 2013-10-08
- 2013-10-03 Replaced Registration feature in Web Installer with Registration functionality in Admin section.
- 2013-10-03 Fixed bug#[9786](http://bugs.otrs.org/show_bug.cgi?id=9786) - Missing tooltip text in Dropdown and Multiselect Dynamic Fields admin.
- 2013-10-03 Fixed bug#[9766](http://bugs.otrs.org/show_bug.cgi?id=9766) - Switch to customer simply enters customer user administration.
- 2013-10-03 Fixed bug#[9785](http://bugs.otrs.org/show_bug.cgi?id=9785) - Switch Customer should not be displayed in New Ticket Customer Option.
- 2013-10-02 Fixed bug#[9238](http://bugs.otrs.org/show_bug.cgi?id=9238) - After move via Process Management an error is displayed if agent has no ro permission.
- 2013-10-02 Fixed bug#[9777](http://bugs.otrs.org/show_bug.cgi?id=9777) - Different config option values for SessionName in Defaults.pm and Framework.xml.
- 2013-10-02 Fixed bug#[9775](http://bugs.otrs.org/show_bug.cgi?id=9775) - Dashboard widget "online" customer list empty.
- 2013-10-01 Fixed bug#[9542](http://bugs.otrs.org/show_bug.cgi?id=9542) - Uninitialized value in AgentTicketForward.
- 2013-10-01 Fixed bug#[9771](http://bugs.otrs.org/show_bug.cgi?id=9771) - SMTP backends ignore the port setting.
- 2013-09-30 Fixed bug#[9765](http://bugs.otrs.org/show_bug.cgi?id=9765) - Dynamic Field values are completely removed if one entry contains a dash.
- 2013-09-30 Fixed bug#[9768](http://bugs.otrs.org/show_bug.cgi?id=9768) - Ticket Queue Overview Dashboard widget has no proper "no data" message.
- 2013-09-27 Fixed bug#[9764](http://bugs.otrs.org/show_bug.cgi?id=9764) - ACL, Queue will ignored with customerID.
- 2013-09-27 Fixed bug#[9762](http://bugs.otrs.org/show_bug.cgi?id=9762) - Queue View - S / M / L views - not saved after logout.
- 2013-09-26 Fixed bug#[9580](http://bugs.otrs.org/show_bug.cgi?id=9580) - Time fields in TicketGetResponse Ticket element do not comply with xsd:DateTime format.
- 2013-09-26 Fixed bug#[9748](http://bugs.otrs.org/show_bug.cgi?id=9748) - ProcessManagement: Duplicate articles in a process-ticket (TransitionAction).
- 2013-09-26 Fixed bug#[9759](http://bugs.otrs.org/show_bug.cgi?id=9759) - Installer Error DB - max key length is 767 bytes.
- 2013-09-26 Fixed bug#[9747](http://bugs.otrs.org/show_bug.cgi?id=9747) - Only first selected process displays the RichText editor.
- 2013-09-25 Fixed bug#[9688](http://bugs.otrs.org/show_bug.cgi?id=9688) - ORA-01839 error occurs at DynamicField in TicketSearch.
- 2013-09-25 Fixed bug#[9435](http://bugs.otrs.org/show_bug.cgi?id=9435) - Ticket not created if first dialog has CustomerID configured as 'do not show'.
- 2013-09-25 Fixed bug#[9751](http://bugs.otrs.org/show_bug.cgi?id=9751) - TimeUnits are not accepted with a value of 0.
- 2013-09-24 Fixed bug#[9750](http://bugs.otrs.org/show_bug.cgi?id=9750) - Problem with SSO and security restricted iframes in IE8+WXP by adding SysConfig option *DisableMSIFrameSecurityRestricted*.
Thanks to Pawel @ ib.pl.
- 2013-09-24 Added otrs.AddCustomerUser2Group.pl command line script.
- 2013-09-20 Fixed bug#[9720](http://bugs.otrs.org/show_bug.cgi?id=9720) - CIC gives error message when clicking on phone ticket while that module is not registered.
- 2013-09-20 Fixed bug#[9742](http://bugs.otrs.org/show_bug.cgi?id=9742) - Double close icon on TreeView for Customer Interface.
# 3.3.0 beta3 2013-09-24
- 2013-09-20 Fixed bug#[9739](http://bugs.otrs.org/show_bug.cgi?id=9739) - Customer interface not working with MySQL 5.6.
- 2013-09-12 Fixed bug#[9726](http://bugs.otrs.org/show_bug.cgi?id=9726) - otrs.DeleteCache.pl returns error state if cache was empty.
- 2013-09-12 Fixed bug#[9728](http://bugs.otrs.org/show_bug.cgi?id=9728) - Bulk action (send email) ignores reply-to address from unknown customers.
- 2013-09-10 Added md5sum.pl script in scripts/tools - to easily generate md5sums on platforms that need it (Windows).
- 2013-09-09 Fixed bug#[9705](http://bugs.otrs.org/show_bug.cgi?id=9705) - Ticket search result screen is empty.
- 2013-09-09 Speed up template rendering for large pages, thanks to Moritz Lenz (noris network AG).
- 2013-09-06 Fixed bug#[9661](http://bugs.otrs.org/show_bug.cgi?id=9661) - Useless code in DynamicField backend.
- 2013-09-06 Fixed bug#[9713](http://bugs.otrs.org/show_bug.cgi?id=9713) - Agent Ticket Search Results settings leads to Search screen.
- 2013-09-06 Fixed bug#[9701](http://bugs.otrs.org/show_bug.cgi?id=9701) - Ticket overview Queue Sort Filter is missing.
- 2013-09-06 Fixed bug#[8777](http://bugs.otrs.org/show_bug.cgi?id=8777) - 508 Compliance: No indication of the meaning of asterisks throughout the application.
- 2013-09-06 Added Kernel::System::Environment, a module that has methods to get information about
the current system. Features information about OS, database, perl and OTRS.
# 3.3.0 beta2 2013-09-10
- 2013-09-05 Updated French translation, thanks to Dylan Oberson.
- 2013-09-04 Fixed bug#[8173](http://bugs.otrs.org/show_bug.cgi?id=8173) - Dashboard Widget "Online" does not save state.
- 2013-09-04 Fixed bug#[9188](http://bugs.otrs.org/show_bug.cgi?id=9188) - AgentTicketEmail always loads a signature, even if no queue is selected.
- 2013-09-03 Updated CPAN module parent from 0.225 to 0.227.
- 2013-09-03 Updated CPAN module Apache::DBI from 1.11 to 1.12.
- 2013-09-03 Updated CPAN module JSON from 2.53 to 2.59.
- 2013-09-03 Updated CPAN module JSON::PP from 2.27200 to 2.27202.
- 2013-09-03 Updated CPAN module Locale::Codes from 3.24 to 3.26.
- 2013-09-03 Updated CPAN module LWP from 6.04 to 6.05.
- 2013-09-03 Updated CPAN module Net::IMAP::Simple from 1.2200 to 1.2201.
- 2013-09-03 Updated CPAN module Text::CSV from 1.21 to 1.32.
- 2013-09-02 Fixed bug#[9672](http://bugs.otrs.org/show_bug.cgi?id=9672) - Undecrypted HTML part displayed when viewing a multipart/alternative PGP encrypted HTML mail.
- 2013-09-02 Fixed bug#[9691](http://bugs.otrs.org/show_bug.cgi?id=9691) - Customized widgets don't show columns after upgrade.
- 2013-08-30 Fixed bug#[9646](http://bugs.otrs.org/show_bug.cgi?id=9646) - Selection of customers from autocomplete always adds them under To in new email ticket.
- 2013-08-30 Fixed bug#[9670](http://bugs.otrs.org/show_bug.cgi?id=9670) - Ticket Number is removed wrongly from Article Subject if it contains a space.
- 2013-08-30 Fixed bug#[9684](http://bugs.otrs.org/show_bug.cgi?id=9684) - Bulk select checkbox in AgentLinkObject does not work anymore.
- 2013-08-30 Fixed bug#[9663](http://bugs.otrs.org/show_bug.cgi?id=9663) - Kernel\System\SysConfig.pm error message incomplete.
- 2013-08-29 Fixed bug#[9431](http://bugs.otrs.org/show_bug.cgi?id=9431) - Terminology used for customer user contact.
- 2013-08-28 Added config option to prevent storage of decrypted data in ArticleCheckPGP and SMIME.
- 2013-08-26 Fixed a bug where using a CustomerKey other than UserLogin would not work
in AdminCustomerUser.
- 2013-08-26 Allow TicketSearch GI operation to also work for logged in customers.
- 2013-08-20 Fixed bug#[9686](http://bugs.otrs.org/show_bug.cgi?id=9686) - Slowdown after heavy usage, thanks to Moritz Lenz (noris network AG)!
# 3.3.0 beta1 2013-08-27
- 2013-08-22 Updated Spanish translation, thanks to Enrique Matías Sánchez!
- 2013-08-15 Added possibility to negate postmaster filter settings, thanks to Renée Bäcker!
- 2013-08-15 Refactored email handling code. Added support for POP3/TLS connections.
- 2013-08-13 Added support for templates in phone and email ticket creation, forward, and inbound/outbound phone calls.
- 2013-08-13 Added experimental support for Plack/PSGI (see http://plackperl.org).
- 2013-08-12 Updated CKEditor to version 4.2.
- 2013-08-08 The OTRS Scheduler Service should now always be running, and not just if there is a web service configured; because it will
be used by more parts of OTRS than just the Generic Interface. The notification test to see if the Scheduler is running, is now always active.
- 2013-08-05 Fixed bug#[9644](http://bugs.otrs.org/show_bug.cgi?id=9644) - External Ticket Number filter does not work with Ticket::SubjectFormat None.
- 2013-07-25 Fixed bug#[7759](http://bugs.otrs.org/show_bug.cgi?id=7759) - Ticket watcher ToolBar position configuration isn't applied.
- 2013-07-24 Added support for start processes in the Customer Interface.
- 2013-07-24 Added support to restrict processes by ACLs.
- 2013-07-23 Refactored AutoComplete feature (code cleanup, configuration cleanup).
- 2013-07-22 Implemented bug#[8023](http://bugs.otrs.org/show_bug.cgi?id=8023) - Added possibility to set Owner or Responsible for tickets using Postmaster Filters.
- 2013-07-18 Renamed CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() in Dynamic Fields BackendObject and Drivers.
- 2013-07-18 Removed IsMatchable(), IsSortable(), IsAJAXUpdatable() from Dynamic Fields BackendObject and Drivers.
- 2013-07-18 Added HasBehavior() to Dynamic Fields BackendObject and Drivers.
- 2013-07-15 Fixed bug#[5412](http://bugs.otrs.org/show_bug.cgi?id=5412) - Text fields are sometimes required, sometimes optional.
- 2013-07-12 Fixed bug#[7593](http://bugs.otrs.org/show_bug.cgi?id=7593) - GroupUserRoleMemberList returns user ID, not role name.
- 2013-07-12 Fixed bug#[7885](http://bugs.otrs.org/show_bug.cgi?id=7885) - Links of 'merged' tickets are not displayed with a 'line-through'.
- 2013-07-12 Fixed bug#[8629](http://bugs.otrs.org/show_bug.cgi?id=8629) - number of articles on the ticket.
- 2013-07-12 Fixed bug#[9602](http://bugs.otrs.org/show_bug.cgi?id=9602) - Dynamic Field sorting in Customer Interface looks broken.
- 2013-07-12 Added Recursive option to DirectoryRead() in MainObject.
- 2013-07-12 Fixed bug#[8469](http://bugs.otrs.org/show_bug.cgi?id=8469) - Warning message about max_allowed_packet should be in the Package Manager.
- 2013-07-12 Fixed bug#[5127](http://bugs.otrs.org/show_bug.cgi?id=5127) - Configurable listing of agent names in stead of hardcoded layout.
- 2013-07-11 Fixed bug#[8588](http://bugs.otrs.org/show_bug.cgi?id=8588) - DynamicFieldOrderSrtg doesn't include field name.
- 2013-07-11 Fixed bug#[7805](http://bugs.otrs.org/show_bug.cgi?id=7805) - Adding an agent requires a password in the frontend which is not neccessary from the backend.
- 2013-07-11 Fixed bug#[5852](http://bugs.otrs.org/show_bug.cgi?id=5852) - Queue preselection via URL.
- 2013-07-11 Fixed bug#[9051](http://bugs.otrs.org/show_bug.cgi?id=9051) - Unified field sizes.
- 2013-07-10 Added Column Headers to SQL Box output.
- 2013-07-10 Added GetColumnNames() function to DBObject.
- 2013-07-10 Fixed bug#[9597](http://bugs.otrs.org/show_bug.cgi?id=9597) - Customer company cache data will not be deleted correctly when changing data.
- 2013-07-09 Fixed bug#[9589](http://bugs.otrs.org/show_bug.cgi?id=9589) - AgentLinkObject does not show TreeView option for linkable ITSMConfigurationManagement objects.
- 2013-07-09 Fixed bug#[9581](http://bugs.otrs.org/show_bug.cgi?id=9581) - No TreeView for Queues in AdminNotificationEvent.
- 2013-07-09 Fixed bug#[9563](http://bugs.otrs.org/show_bug.cgi?id=9563) - Dashboard Calendar Floater shows numeric values.
- 2013-07-08 Fixed bug#[9583](http://bugs.otrs.org/show_bug.cgi?id=9583) - Dynamic Fields of type Date have timestamp in notifications.
- 2013-07-05 Changed Dynamic Field function name from CommonSearchFieldParameterBuild() to StatsSearchFieldParameterBuild() as it is now only used in statistics.
- 2013-07-02 Fixed bug#[3436](http://bugs.otrs.org/show_bug.cgi?id=3436) - PGP attachments not decrypted.
- 2013-07-02 Added Version() function to DBObject that reports back version of database.
- 2013-07-01 Re-implemented auto refresh feature for dashboards on a per-widget basis. Widgets now refresh via AJAX instead of reloading the whole screen with meta refresh.
- 2013-07-01 Added new config option 'AutoResponseForWebTickets' to turn off auto responses for new tickets created via the web interface (auto responses are active by default), thanks to Theo van Hoesel!
- 2013-06-28 Added support for CustomerID in GenericInterface TicketCreate and TicketUpdate.
- 2013-06-28 Fixed bug#[9233](http://bugs.otrs.org/show_bug.cgi?id=9233) - GenericInterface (TicketCreate and TicketUpdate can't set a defined CustomerID).
- 2013-06-28 Fixed bug#[6502](http://bugs.otrs.org/show_bug.cgi?id=6502) - AdminQueueAutoResponse interface changes.
- 2013-06-24 Added support for bcrypt, a strong password hashing algorithm.
- 2013-06-24 Fixed incorrect multiline INSERT statements generated by the database drivers.
- 2013-06-24 Fixed bug#[9543](http://bugs.otrs.org/show_bug.cgi?id=9543) - Log error if empty UserLogin in LostPasswordToken for Agent.
- 2013-06-21 Fixed bug#[9540](http://bugs.otrs.org/show_bug.cgi?id=9540) - AgentTicketOwner doesn't activate PreviousOwner if new owner is selected.
- 2013-06-21 Fixed bug#[7201](http://bugs.otrs.org/show_bug.cgi?id=7201) - Setting Ticket::Frontend::ListType is not respected
- 2013-06-21 Fixed bug#[8200](http://bugs.otrs.org/show_bug.cgi?id=8200) - GenericAgent Ticket filter escalation times not working.
- 2013-06-20 Added support to mark important articles.
- 2013-06-18 Added graphical ACL editor feature.
- 2013-06-18 Added SystemData backend - a key/value store for arbitrary data.
- 2013-06-18 Added tree mode feature for dynamic fields (dropdown and multiselect).
- 2013-06-14 Fixed bug#[9489](http://bugs.otrs.org/show_bug.cgi?id=9489) - Setting Ticket::DefaultNextMoveStateType name is confusing and not consistent with similar settings in other screens.
- 2013-06-14 Fixed bug#[9251](http://bugs.otrs.org/show_bug.cgi?id=9251) - Sending a too large mail doesn't generate error message.
- 2013-06-14 Fixed bug#[8859](http://bugs.otrs.org/show_bug.cgi?id=8859) - otrs.AddRole2Group.pl falsely informs a group is added to a role.
- 2013-06-11 Added possibility to execute generic agent jobs for configured ticket events.
- 2013-06-11 Added new feature to allow selecting services, queues, etc. from a JSTree view which is opened
within an overlay (agent and customer frontend).
- 2013-06-10 Added new feature that set a ticket to be displayed as an even on a ticket dashboard widget.
- 2013-06-10 Fixed bug#[5759](http://bugs.otrs.org/show_bug.cgi?id=5759) - Company ID is listed twice in SQL field list.
- 2013-06-10 Fixed bug#[9366](http://bugs.otrs.org/show_bug.cgi?id=9366) - Order of involved agents in AgentTicketNote is incorrect.
- 2013-06-10 Fixed bug#[8973](http://bugs.otrs.org/show_bug.cgi?id=8973) - Updating Customer Login looses Service relations.
- 2013-06-10 Added new version of ivory skin.
- 2013-06-08 Added caching to search profiles.
- 2013-06-07 Fixed bug#[8222](http://bugs.otrs.org/show_bug.cgi?id=8222) - List of recipients is not well structured.
- 2013-06-07 Added events to CustomerUser and CustomerCompany objects.
Tickets are now automatically updated when a CustomerID or Customer Login changes.
- 2013-06-06 Fixed bug#[9503](http://bugs.otrs.org/show_bug.cgi?id=9503) - no connection header in soap responses.
- 2013-06-05 Added sort functionality to ticket medium and preview overviews.
- 2013-06-05 Fixed bug#[8475](http://bugs.otrs.org/show_bug.cgi?id=8475) - Screen refresh after action not always correct.
- 2013-06-04 Added new dashboard widget that shows in a matrix form the number of tickets per state and per queue.
- 2013-06-04 Added support to recognize numbers from external ticket systems in email subject and body to create follow-up articles in existing tickets.
- 2013-06-04 Added support for storing customer user data in dynamic ticket fields on ticket create or customer user update.
- 2013-05-31 Fixed bug#[9486](http://bugs.otrs.org/show_bug.cgi?id=9486) - Database error by invalid condition with parentheses in TicketSearch, thanks to Norihiro Tanaka!
- 2013-05-31 Added multiple backends support for CustomerCompany, thanks to Cyrille @ belnet-ict!
- 2013-05-30 Fixed bug#[7439](http://bugs.otrs.org/show_bug.cgi?id=7439) - Installer breaks on dash in database name or database user.
- 2013-05-25 Fixed bug#[9381](http://bugs.otrs.org/show_bug.cgi?id=9381) - Replaced otrs.cleanup shell script with perl version.
- 2013-05-25 Fixed bug#[4656](http://bugs.otrs.org/show_bug.cgi?id=4656) - Implement md5sum of message_ID field.
- 2013-05-24 Improved performance of AgentTicketZoom for tickets with many articles, thanks to Norihiro Tanaka!
- 2013-05-17 Added SMIME cache to speed up performance of SMIME certificate handling.
- 2013-05-13 Improved handling of the CaseSensitive configuration. There is no CaseInsensitive configuration anymore.
- 2013-05-11 Fixed bug#[9246](http://bugs.otrs.org/show_bug.cgi?id=9246) - ProcessManagement: TranstionAction error messages not sufficient enough.
- 2013-04-30 Fixed bug#[9376](http://bugs.otrs.org/show_bug.cgi?id=9376) - Configurable automatic merge subject.
- 2013-04-30 Fixed bug#[9372](http://bugs.otrs.org/show_bug.cgi?id=9372) - Configurable envelope sender address.
- 2013-04-30 Added article link to every article box in ticket zoom.
- 2013-04-30 Added possibility to specify relative dates for X-OTRS-State-PendingTime and X-OTRS-FollowUp-State-PendingTime in postmaster filters.
- 2013-04-29 Fixed bug#[9339](http://bugs.otrs.org/show_bug.cgi?id=9339) - Poor stat generation performance with dynamic fields.
- 2013-04-24 Added support to bin/otrs.SetPassword.pl to set passwords for customers
and to generate passwords for logins.
- 2013-04-08 Fixed bug#[8490](http://bugs.otrs.org/show_bug.cgi?id=8490) - No History record added when changing ticket title.
- 2013-04-08 Removed File::Temp as it is core in perl 5.6.1 and up.
- 2013-04-03 Removed Digest::SHA::PurePerl as Digest::SHA is core in perl 5.10.
- 2013-04-02 Changed required perl version to 5.10.0.
- 2013-03-29 Fixed bug#[8967](http://bugs.otrs.org/show_bug.cgi?id=8967) - Can't use Date or Timestamps in LinkObject.
- 2013-03-29 Fixed bug#[9058](http://bugs.otrs.org/show_bug.cgi?id=9058) - AgentLinkObject.pm refers to non-existing dtl blocks.
- 2013-03-29 Fixed bug#[7716](http://bugs.otrs.org/show_bug.cgi?id=7716) - Improve permissions on OTRS files.
- 2013-03-27 Fixed bug#[8962](http://bugs.otrs.org/show_bug.cgi?id=8962) - RequestObject GetUploadAll Source 'File' option is unused
and hard-coded to use /tmp.
# 3.2.10 2013-08-27
- 2013-08-20 Fixed bug#[9617](http://bugs.otrs.org/show_bug.cgi?id=9617) - Event-based notifications are not sent for process-tickets.
- 2013-08-14 Fixed bug#[9666](http://bugs.otrs.org/show_bug.cgi?id=9666) - Installing an invalid package cause an server error on package manager.
- 2013-08-06 Fixed bug#[8408](http://bugs.otrs.org/show_bug.cgi?id=8408) - No separator used in CSV files if UserCSVSeparator enabled and not set.
- 2013-08-01 Fixed bug#[9635](http://bugs.otrs.org/show_bug.cgi?id=9635) - article_search not updated on ticket merges.
- 2013-07-31 Fixed bug#[9629](http://bugs.otrs.org/show_bug.cgi?id=9629) - ORA-936 error in AgentTicketSearch with some search clauses.
- 2013-07-30 Fixed bug#[9631](http://bugs.otrs.org/show_bug.cgi?id=9631) - BuildSelection() Selected does not work if value contains strings that are HTML-escaped.
- 2013-07-30 Fixed bug#[9630](http://bugs.otrs.org/show_bug.cgi?id=9630) - Dynamic Fields of type Date can record wrong date when TimeZoneSettings are used.
- 2013-07-25 Fixed bug#[9316](http://bugs.otrs.org/show_bug.cgi?id=9316) - Under nginx CustomerInformationCenter search returns Bad Gateway.
- 2013-07-25 Fixed bug#[9610](http://bugs.otrs.org/show_bug.cgi?id=9610) - When email does not specify charset, content is not displayed in IE10.
- 2013-07-24 Fixed bug#[9622](http://bugs.otrs.org/show_bug.cgi?id=9622) - Actions in Small ticket overview don't work when cookies are turned off.
- 2013-07-24 Updated Danish translation, thanks to Lars Jørgensen!
- 2013-07-22 Fixed bug#[9541](http://bugs.otrs.org/show_bug.cgi?id=9541) - Package manager cannot use https proxy.
- 2013-07-22 Fixed bug pull#[83](https://github.com/OTRS/otrs/pull/83) - Pagination next page link, thanks to Renée Bäcker.
- 2013-07-18 Fixed bug#[9613](http://bugs.otrs.org/show_bug.cgi?id=9613) - CustomerTicketZoom shows JSLint error if no dynamic fields are configured
- 2013-07-17 Updated Turkish translation, thanks to Sefer Şimşek @ Network Group!
- 2013-07-17 Fixed bug#[9594](http://bugs.otrs.org/show_bug.cgi?id=9594) - No auto-reply sent with multiple From addresses in
AgentTicketPhone on PostgreSQL and Oracle.
- 2013-07-12 Fixed bug#[3434](http://bugs.otrs.org/show_bug.cgi?id=3434) - Validity of search time frame not checked by OTRS.
- 2013-07-12 Fixed bug#[5475](http://bugs.otrs.org/show_bug.cgi?id=5475) - Incorrectly limited ticket list queries in queue view.
- 2013-07-12 Fixed bug#[8667](http://bugs.otrs.org/show_bug.cgi?id=8667) - No error Message when trying to Merge Ticket with itself.
- 2013-07-12 Fixed bug#[6985](http://bugs.otrs.org/show_bug.cgi?id=6985) - SMTPTLS backend requires username and password.
- 2013-07-10 Fixed bug#[9598](http://bugs.otrs.org/show_bug.cgi?id=9598) - Typo in vacation message for German locale.
- 2013-07-10 Fixed bug#[9595](http://bugs.otrs.org/show_bug.cgi?id=9595) - Incomplete page reload handling in merge and bounce.
- 2013-07-10 Fixed bug#[5307](http://bugs.otrs.org/show_bug.cgi?id=5307) - Tickets can be raised against an invalid Customer Company.
- 2013-07-10 Fixed bug#[9596](http://bugs.otrs.org/show_bug.cgi?id=9596) - On merge and bounce screens is confusing when fill or not 'To', 'Subject' and 'Body' fields.
- 2013-07-10 Fixed bug#[9514](http://bugs.otrs.org/show_bug.cgi?id=9514) - Bulk action (send email) uses senders address instead of customer id.
- 2013-07-09 Fixed bug#[3007](http://bugs.otrs.org/show_bug.cgi?id=3007) - CheckMXRecord and CheckEmailAddresses have no effect on AgentTicketBounce.
- 2013-07-09 Fixed bug#[9512](http://bugs.otrs.org/show_bug.cgi?id=9512) - Database error for invalid date in AgentTicketSearch.
- 2013-07-09 Fixed bug#[4465](http://bugs.otrs.org/show_bug.cgi?id=4465) - Spell checker ispell ignores some characters such German umlauts.
- 2013-07-09 Fixed bug#[8428](http://bugs.otrs.org/show_bug.cgi?id=8428) - Bad usability of multiple sender/recipient feature.
- 2013-07-09 Fixed bug#[9556](http://bugs.otrs.org/show_bug.cgi?id=9556) - Bounce and merge require notification recipient, subject and body even if no notification is sent.
- 2013-07-09 Fixed bug#[9584](http://bugs.otrs.org/show_bug.cgi?id=9584) - No server side validation of To/Subject/Body in merge mask.
- 2013-07-09 Fixed bug#[9578](http://bugs.otrs.org/show_bug.cgi?id=9578) - DynamicField sorting does not work on TicketSearch results in Customer Interface.
- 2013-07-08 Fixed bug#[9579](http://bugs.otrs.org/show_nug.cgi?id=9579) - SOAP Serializer used in Kernel/GenericInterface/Transport/HTTP/SOAP.pm does not correctly set namespace.
- 2013-07-08 Fixed bug#[7359](http://bugs.otrs.org/show_bug.cgi?id=7359) - Setting pending states via generic agent does not set pending time.
- 2013-07-08 Fixed bug#[9577](http://bugs.otrs.org/show_bug.cgi?id=9577) - Engine translate date to dado from English to pt_BR.
- 2013-07-08 Fixed bug#[5920](http://bugs.otrs.org/show_bug.cgi?id=5920) - Search restriction for dates is not displayed in customer interface.
- 2013-07-08 Fixed bug#[8380](http://bugs.otrs.org/show_bug.cgi?id=8380) - Middle name not displayed in AdminCustomerUser.
- 2013-07-05 Fixed bug#[9576](http://bugs.otrs.org/show_bug.cgi?id=9576) - GI TicketSearch Date and Date/Time dynamic fields are ignored.
- 2013-07-04 Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject is now optional.
- 2013-07-04 Fixed bug#[9573](http://bugs.otrs.org/show_bug.cgi?id=9573) - Date and DateTime dynamic fields not considered in GenericAgent Jobs.
# 3.2.9 2013-07-09
- 2013-07-03 Fixed bug#[9561](http://bugs.otrs.org/show_bug.cgi?id=9561) - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
- 2013-07-02 Fixed bug#[8728](http://bugs.otrs.org/show_bug.cgi?id=8728) - Problem loading otrs-initial_insert.oracle.sql.
- 2013-07-01 Fixed bug#[9481](http://bugs.otrs.org/show_bug.cgi?id=9481) - Possible to select invalid services in SLA admin screen.
- 2013-06-29 Fixed bug#[9539](http://bugs.otrs.org/show_bug.cgi?id=9539) - Cannot send notification to a group of customers.
- 2013-06-28 Fixed bug#[8273](http://bugs.otrs.org/show_bug.cgi?id=8273) - Copying text in preview mode not possible.
- 2013-06-27 Fixed bug#[9011](http://bugs.otrs.org/show_bug.cgi?id=9011) - GenericInterface: New value after value mapping can't be 0.
- 2013-06-25 Improved parameter quoting in various places.
- 2013-06-24 Fixed bug#[9104](http://bugs.otrs.org/show_bug.cgi?id=9104) - Group permission for customer subset overwrites permissions for other customers.
- 2013-06-21 Fixed bug#[9434](http://bugs.otrs.org/show_bug.cgi?id=9434) - Activities are not translated.
- 2013-06-21 Fixed bug#[9261](http://bugs.otrs.org/show_bug.cgi?id=9261) - Ticket Inbound changes FROM in view.
- 2013-06-21 Fixed bug#[9365](http://bugs.otrs.org/show_bug.cgi?id=9365) - AgentLinkObject screen does not provide a search restriction for ticket type.
- 2013-06-19 Fixed bug#[9533](http://bugs.otrs.org/show_bug.cgi?id=9533) - Delete Inactive Process button not aligned.
- 2013-06-18 Fixed bug#[9504](http://bugs.otrs.org/show_bug.cgi?id=9504) - wrong status after answer via customer portal.
- 2013-06-18 Fixed bug#[9425](http://bugs.otrs.org/show_bug.cgi?id=9425) - Wrong created date for queue view.
- 2013-06-18 Follow-up fix for bug#[8880](http://bugs.otrs.org/show_bug.cgi?id=8880) - No inline image shown if HTML email contains 'base' tag.
- 2013-06-17 Updated Spanish translation, thanks to Enrique Matías Sánchez!
- 2013-06-17 Fixed bug#[8112](http://bugs.otrs.org/show_bug.cgi?id=8112) - Display issue in FROM column of AgentTicketZoom with some agent names.
- 2013-06-14 Fixed bug#[9524](http://bugs.otrs.org/show_bug.cgi?id=9524) - Uninitialized value after step2 in TicketAccountedTime stats.
- 2013-06-14 Fixed bug#[9511](http://bugs.otrs.org/show_bug.cgi?id=9511) - ProcessManagement: No SLA verification after Service update.
- 2013-06-14 Fixed bug#[9513](http://bugs.otrs.org/show_bug.cgi?id=9513) - Frontend::ToolBarModule###11-CICSearchCustomerUser does not use settings of Frontend::Agent::CustomerSearch.
- 2013-06-13 Fixed bug#[8719](http://bugs.otrs.org/show_bug.cgi?id=8719) - PasswordMin2Lower2UpperCharacters problem.
# 3.2.8 2013-06-18
- 2013-06-13 Fixed bug#[9464](http://bugs.otrs.org/show_bug.cgi?id=9464) - Unique email address only checked during CustomerUserAdd, not during Update.
- 2013-06-11 Fixed bug#[9497](http://bugs.otrs.org/show_bug.cgi?id=9497) - AgentTicketSearch logs a Uninitialized error message in Oracle.
- 2013-06-11 Fixed bug#[9481](http://bugs.otrs.org/show_bug.cgi?id=9481) - Possible to select invalid services in SLA admin screen.
- 2013-06-11 Fixed bug#[9451](http://bugs.otrs.org/show_bug.cgi?id=9451) - Possible to select invalid autoresponses for queues.
- 2013-06-11 Fixed bug#[9516](http://bugs.otrs.org/show_bug.cgi?id=9516) - Field names for account signups in some languages are broken.
- 2013-06-08 Fixed bug#[9501](http://bugs.otrs.org/show_bug.cgi?id=9501) - Missing values in GenericAgent ticket list for tickets without articles.
- 2013-06-08 Fixed bug#[9447](http://bugs.otrs.org/show_bug.cgi?id=9447) - Empty line at PDF search result with process tickets (0 article).
- 2013-06-07 Fixed bug#[9409](http://bugs.otrs.org/show_bug.cgi?id=9409) - If HTTP_USER_AGENT isn't set, error on Layout.pm.
- 2013-06-07 Fixed bug#[9454](http://bugs.otrs.org/show_bug.cgi?id=9454) - Use of uninitialized value error in AgentTicketForward.pm, undef Next ticket state.
- 2013-06-07 Fixed bug#[9493](http://bugs.otrs.org/show_bug.cgi?id=9493) - Use of uninitialized value error in AgentTicketPhone.pm on Ticket Split action.
- 2013-06-06 Improved permission checks in AgentTicketWatcher.
- 2013-06-04 Fixed bug#[7143](http://bugs.otrs.org/show_bug.cgi?id=7143) - "SFTP." gets rewritten to "Shttp://FTP."
- 2013-06-04 Fixed bug#[9488](http://bugs.otrs.org/show_bug.cgi?id=9488) - Use of uninitialized value at OutofOffice setting in AgentPreferences.
- 2013-05-31 Fixed bug#[9479](http://bugs.otrs.org/show_bug.cgi?id=9479) - ProcessManagement: Article and CustomerID should not be Hidden.
- 2013-05-31 Fixed bug#[9491](http://bugs.otrs.org/show_bug.cgi?id=9491) - GenericAgent job update with dynamic fields sends Uninitialized value error.
- 2013-05-31 Fixed bug#[9456](http://bugs.otrs.org/show_bug.cgi?id=9456) - Empty 'Dropdown' dynamic field value of GenericAgent job wont get used and stored.
- 2013-05-31 Follow-up fix for bug#[9245](http://bugs.otrs.org/show_bug.cgi?id=9245) - Added translatable titles for transition buttons.
- 2013-05-31 Updated Russian translation, thanks to Alexey Gluhov!
- 2013-05-31 Fixed bug#[9245](http://bugs.otrs.org/show_bug.cgi?id=9245) - Improve user interaction on transitions.
- 2013-05-31 Fixed bug#[9284](http://bugs.otrs.org/show_bug.cgi?id=9284) - Improve user experience of accordion widget.
- 2013-05-31 Fixed bug#[9105](http://bugs.otrs.org/show_bug.cgi?id=9105) - Opening reply view crashes browsers on iPad 3.
- 2013-05-28 Added '-a reinstall-all' feature to bin/otrs.PackageManager.pl.
- 2013-05-27 Fixed bug#[9476](http://bugs.otrs.org/show_bug.cgi?id=9476) - AgentTicketZoom: translation of "split" into German language.
- 2013-05-27 Fixed bug#[9459](http://bugs.otrs.org/show_bug.cgi?id=9459) - Creating a new transition action coming from the transition path view produces errors.
- 2013-05-27 Fixed bug#[9458](http://bugs.otrs.org/show_bug.cgi?id=9458) - Double click on Transition opens error message.
- 2013-05-24 Fixed bug#[9241](http://bugs.otrs.org/show_bug.cgi?id=9241) - Article ignored in article search index if body is almost empty.
The StaticDB fulltext search backend is now fully configurable.
- 2013-05-24 Fixed bug#[9462](http://bugs.otrs.org/show_bug.cgi?id=9462) - Package Management page timeout due to HTTPS disabled on Proxy connections.
- 2013-05-22 Fixed bug#[9408](http://bugs.otrs.org/show_bug.cgi?id=9408) - A value of Dest inputed in CustomerTicketMessage isn't validated.
- 2013-05-21 Fixed bug#[9418](http://bugs.otrs.org/show_bug.cgi?id=9418) - Incorrect decoding email subject and From token.
- 2013-05-21 Fixed bug#[9448](http://bugs.otrs.org/show_bug.cgi?id=9448) - AgentTicketPhoneInbound/Outbound inserts Agent's personal email address into article "from".
- 2013-05-17 Fixed bug#[9445](http://bugs.otrs.org/show_bug.cgi?id=9445) - ProcessManagement: Error Message: Need ServiceID or Name!.
- 2013-05-17 Fixed bug#[9439](http://bugs.otrs.org/show_bug.cgi?id=9439) - ProcessManagement: Customer field value is not remembered after server error is detected.
# 3.2.7 2013-05-21
- 2013-05-17 Updated Package Manager, that will ensure that packages to be installed
meet the quality standards of OTRS Group. This is to guarantee that your package
wasn’t modified, which may possibly harm your system or have an influence on the
stability and performance of it. All independent package contributors will have
to conduct a check of their Add-Ons by OTRS Group in order to take full advantage
of the OTRS package verification.
- 2013-05-16 Fixed bug#[9387](http://bugs.otrs.org/show_bug.cgi?id=9387) - Error in a condition with dynamic fields in NotificationEvent.
- 2013-05-14 Fixed bug#[9286](http://bugs.otrs.org/show_bug.cgi?id=9286) - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored.
- 2013-05-14 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly (follow-up fix).
- 2013-05-14 Fixed bug#[9410](http://bugs.otrs.org/show_bug.cgi?id=9410) - SessionID isn't added to URL when using ajax customer search without cookies active.
- 2013-05-14 Fixed bug#[9419](http://bugs.otrs.org/show_bug.cgi?id=9419) - Process Management: List of available dialog fields lists Responsible
even if feature is inactive.
- 2013-05-11 Fixed bug#[9246](http://bugs.otrs.org/show_bug.cgi?id=9246) - ProcessManagement: TranstionAction error messages not sufficient enough.
- 2013-05-07 Fixed bug#[9345](http://bugs.otrs.org/show_bug.cgi?id=9345) - OTRS exceeds 998 character limit in References Line of E-Mail Header.
- 2013-05-07 Fixed bug#[7478](http://bugs.otrs.org/show_bug.cgi?id=7478) - Got an external answer to an internal mail.
- 2013-05-07 Improved permission checks in AgentTicketPhone.
- 2013-05-02 Fixed bug#[9360](http://bugs.otrs.org/show_bug.cgi?id=9360) - DynamicField Names shown in CSV output.
- 2013-05-01 Fixed bug#[8880](http://bugs.otrs.org/show_bug.cgi?id=8880) - No inline image shown if HTML email contains 'base' tag.
- 2013-04-30 Fixed bug#[9374](http://bugs.otrs.org/show_bug.cgi?id=9374) - Add more functions to rich text editor.
- 2013-04-30 Fixed postmaster filter edit screen layout.
- 2013-04-30 Fixed bug#[9358](http://bugs.otrs.org/show_bug.cgi?id=9358) - Date/Time DynamicFields are broken in CustomerInterface.
- 2013-04-30 Fixed bug#[9384](http://bugs.otrs.org/show_bug.cgi?id=9384) - Problem with Method ServiceParentsGet of ServiceObject.
- 2013-04-29 Fixed bug#[9371](http://bugs.otrs.org/show_bug.cgi?id=9371) - UserSalutation field in LDAP.pm fix.
- 2013-04-29 Fixed bug#[8997](http://bugs.otrs.org/show_bug.cgi?id=8997) - Owner warnings translatable.
- 2013-04-29 Fixed bug#[9375](http://bugs.otrs.org/show_bug.cgi?id=9375) - Extra colon at the end of recipient lists in forwarded message.
- 2013-04-29 Updated Polish translation file, thanks to ib.pl!
- 2013-04-29 Fixed bug#[9040](http://bugs.otrs.org/show_bug.cgi?id=9040) - CustomerTicketPrint crashes when no attributes are configured to be printed.
- 2013-04-26 Added UnitTest for case sensivity parameter of customer databases
- 2013-04-23 Fixed bug#[9362](http://bugs.otrs.org/show_bug.cgi?id=9362) - cannot redirect to external url containing & character.
- 2013-04-23 Fixed bug#[7856](http://bugs.otrs.org/show_bug.cgi?id=7856) - Statistics only use non archived tickets.
- 2013-04-23 Fixed bug#[9072](http://bugs.otrs.org/show_bug.cgi?id=9072) - Reply to email-internal includes customer users email in Cc. field.
- 2013-04-22 Fixed bug#[9349](http://bugs.otrs.org/show_bug.cgi?id=9349) - SQL warnings on Oracle DB if more than 4k characters are sent to the database.
- 2013-04-22 Fixed bug#[9353](http://bugs.otrs.org/show_bug.cgi?id=9353) - Customer Ticket Zoom shows owner login name instead of full name.
- 2013-04-18 Fixed bug#[8599](http://bugs.otrs.org/show_bug.cgi?id=8599) - Problem with "[]" characters in name of attachment file.
# 3.2.6 2013-04-23
- 2013-04-18 Fixed bug#[9310](http://bugs.otrs.org/show_bug.cgi?id=9310) - AgentTicketProcess has the same shortkey "o" as AgentTicketQueue.
- 2013-04-18 Fixed bug#[9280](http://bugs.otrs.org/show_bug.cgi?id=9280) - Database upgrade procedure problems when upgrading database to 3.2 that
has been upgraded from 2.4 previously.
- 2013-04-16 Updated Hungarian translation, thanks to Csaba Németh!
- 2013-04-15 Added Malay translation.
- 2013-04-12 Fixed bug#[9264](http://bugs.otrs.org/show_bug.cgi?id=9264) - Dynamic ticket text fields are displayed with value "1" if enabled
and displayed by default in ticket search screen.
- 2013-04-12 Fixed bug#[8960](http://bugs.otrs.org/show_bug.cgi?id=8960) - AgentTicketSearch.pm SearchProfile problem.
- 2013-04-12 Fixed bug#[9328](http://bugs.otrs.org/show_bug.cgi?id=9328) - Notification event does not work on process ticket.
- 2013-04-11 Fixed broken process import.
- 2013-04-11 Follow-up for bug#[9215](http://bugs.otrs.org/show_bug.cgi?id=9215) - Process import always creates new process.
The overwrite optionwas removed again because of logical problems.
- 2013-04-09 Added parameter "-t dbonly" to backup.pl to only backup the database
(if files are backed up otherwise).
- 2013-04-09 Fixed bug#[9302](http://bugs.otrs.org/show_bug.cgi?id=9302) - Process Management: Misleading description for activities without dialogs.
- 2013-04-08 Fixed bug#[9182](http://bugs.otrs.org/show_bug.cgi?id=9182) - Customer Search Function -\> If you go into a ticket and go back you got not the search results
- 2013-04-08 Fixed bug#[9297](http://bugs.otrs.org/show_bug.cgi?id=9297) - customer information widget losing data
- 2013-04-08 Fixed bug#[9244](http://bugs.otrs.org/show_bug.cgi?id=9244) - Process Management: Transitions on Activities does not scale well
- 2013-04-08 Fixed bug#[9287](http://bugs.otrs.org/show_bug.cgi?id=9287) - Process Management: strange placement of target point for new transitions.
- 2013-04-08 Fixed bug#[9294](http://bugs.otrs.org/show_bug.cgi?id=9294) - Process Management: Activity hover window not displayed properly if
activity is very close to bottom canvas border.
- 2013-04-08 Fixed bug#[9314](http://bugs.otrs.org/show_bug.cgi?id=9314) - Process Management: Unexpected redirection after creating a new process.
- 2013-04-08 Fixed bug#[9312](http://bugs.otrs.org/show_bug.cgi?id=9312) - LinkObject permission check problem.
# 3.2.5 2013-04-09
- 2013-04-04 Fixed bug#[9313](http://bugs.otrs.org/show_bug.cgi?id=9313) - No such file or directory in otrs.SetPermission.pl.
- 2013-04-04 Updated Brazilian Portugese translation, thanks to Alexandre!
- 2013-04-04 Fixed bug#[9306](http://bugs.otrs.org/show_bug.cgi?id=9306) - Auto Response fails when ticket is created from Customer Interface and
last name contains a comma.
- 2013-04-04 Fixed bug#[9308](http://bugs.otrs.org/show_bug.cgi?id=9308) - Impossible to create a new stats report with absolute period.
- 2013-04-03 Fixed bug#[9307](http://bugs.otrs.org/show_bug.cgi?id=9307) - Packages not compatible with 3.2.4 listed as available in Package Manager.
- 2013-04-02 Fixed bug#[9198](http://bugs.otrs.org/show_bug.cgi?id=9198) - Linked search with fulltext AND additional attributes.
- 2013-03-28 Fixed bug#[9298](http://bugs.otrs.org/show_bug.cgi?id=9298) - version.pm not found on perl 5.8.x.
- 2013-03-27 Fixed bug#[9295](http://bugs.otrs.org/show_bug.cgi?id=9295) - Article dynamic field is not searchable.
- 2013-03-27 Fixed bug#[9288](http://bugs.otrs.org/show_bug.cgi?id=9288) - DynamicField Content overwrites TicketTitle for Links from Dynamic Fields.
# 3.2.4 2013-04-02
- 2013-03-21 Fixed bug#[9279](http://bugs.otrs.org/show_bug.cgi?id=9279) - Inaccurate German translation of ,,Priority Update''.
- 2013-03-21 Fixed bug#[9257](http://bugs.otrs.org/show_bug.cgi?id=9257) - No notifications to agents with out-of-office set but period not reached.
- 2013-03-21 Fixed bug#[1689](http://bugs.otrs.org/show_bug.cgi?id=1689) - Allow bin/SetPermissions.sh to follow symlink for OTRS_HOME.
- 2013-03-21 Fixed bug#[8981](http://bugs.otrs.org/show_bug.cgi?id=8981) - Tickets reopened via customer interface are locked to invalid agents.
- 2013-03-19 Fixed bug#[9242](http://bugs.otrs.org/show_bug.cgi?id=9242) - ProcessManagement: TransitionAction TicketStateSet does not allow to set a pending time.
- 2013-03-19 Fixed bug#[9247](http://bugs.otrs.org/show_bug.cgi?id=9247) - ProcessManagement: Transitions Actions always use actual user permissions.
- 2013-03-18 Fixed bug#[9254](http://bugs.otrs.org/show_bug.cgi?id=9254) - No Sorting in Accordion for Activties, Activity Dialog, Transitions and Transition Actions.
- 2013-03-18 Improved permission checks in LinkObject.
- 2013-03-18 Fixed bug#[9252](http://bugs.otrs.org/show_bug.cgi?id=9252) - Type of linking displayed wrong and also updated wrong in transitions.
- 2013-03-18 Fixed bug#[9255](http://bugs.otrs.org/show_bug.cgi?id=9255) - Email is sent to customer, when agents email address is similar
but not identical.
- 2013-03-18 Updated Norwegian translation, thanks to Espen Stefansen.
- 2013-03-18 Updated Czech translation, thanks to Peter Pruchnerovic.
- 2013-03-18 Fixed bug#[9215](http://bugs.otrs.org/show_bug.cgi?id=9215) - Process import always creates new process. Now there is a new option
"overwrite existing entities" for the process import.
- 2013-03-15 Fixed bug#[4716](http://bugs.otrs.org/show_bug.cgi?id=4716) - Logout page should use ProductName instead of 'OTRS'.
- 2013-03-15 Fixed bug#[9249](http://bugs.otrs.org/show_bug.cgi?id=9249) - Warning not to use internal articles in customer frontend
shown on agent interface also.
- 2013-03-14 Fixed bug#[9191](http://bugs.otrs.org/show_bug.cgi?id=9191) - When ticket types are restricted, first available type is selected
in AgentTicketActionCommon-based screens.
- 2013-03-12 Updated Chinese translation, thanks to Never Min!
- 2013-03-12 Updated Turkish translation, thanks to Sefer Simsek / Network Group!
# 3.2.3 2013-03-12
- 2013-03-05 Fixed bug#[9221](http://bugs.otrs.org/show_bug.cgi?id=9221) - Got error log message when customer user take activity dialog operation in customer interface.
- 2013-03-04 Fixed bug#[8727](http://bugs.otrs.org/show_bug.cgi?id=8727) - Webservices can be created with an invalid/incomplete configuration.
- 2013-03-02 Fixed bug#[9214](http://bugs.otrs.org/show_bug.cgi?id=9214) - IE10: impossible to open links from rich text articles.
- 2013-03-01 Fixed bug#[9218](http://bugs.otrs.org/show_bug.cgi?id=9218) - Cannot use special characters in TicketHook.
- 2013-02-28 Fixed bug#[9056](http://bugs.otrs.org/show_bug.cgi?id=9056) - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
- 2013-02-28 Added the possibility to use ticket data in dynamic fields links.
- 2013-02-28 Fixed bug#[8764](http://bugs.otrs.org/show_bug.cgi?id=8764) - Added @ARGV encoding to command line scripts.
- 2013-02-28 Fixed bug#[9189](http://bugs.otrs.org/show_bug.cgi?id=9189) - Executing DBUpdate-to-3.2.pl as root user leaves file permissions on ZZZAuto.pm in incorrect state.
- 2013-02-27 Fixed bug#[9196](http://bugs.otrs.org/show_bug.cgi?id=9196) - ProcessManagement: Internal Server Error for "Ended" process zoom in Customer Interface.
- 2013-02-26 Fixed bug#[9202](http://bugs.otrs.org/show_bug.cgi?id=9202) - ProcessManagement: ActivityDialog Admin GUI should not let internal article types for Customer Interface.
- 2013-02-26 Fixed bug#[9193](http://bugs.otrs.org/show_bug.cgi?id=9193) - Process Management: (First) article filled in in customer frontend causes "Need ArticleTypeID!" error.
- 2013-02-26 Follow-up fix for bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) apache will not start on Fedora.
- 2013-02-26 Fixed bug#[9172](http://bugs.otrs.org/show_bug.cgi?id=9172) - Generic Interface does not work on IIS 7.0.
- 2013-02-25 Updated French language translation, thanks to Raphaël Doursenaud!
- 2013-02-23 Updated Hungarian language translation, thanks to Németh Csaba!
- 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
- 2013-02-20 Fixed bug#[8865](http://bugs.otrs.org/show_bug.cgi?id=8865) - Additional empty data column in statistics CSV-Output.
- 2013-02-19 Fixed bug#[4056](http://bugs.otrs.org/show_bug.cgi?id=4056) - Delete S/MIME Certificate via AdminSMIME does not update CustomerUserPreferences.
- 2013-02-18 Fixed bug#[9128](http://bugs.otrs.org/show_bug.cgi?id=9128) - OTRS uses internal sub of Locale::Codes::Country which causes trouble for
Debian.
- 2013-02-18 Fixed bug#[9173](http://bugs.otrs.org/show_bug.cgi?id=9173) - ProcessManagement: Very right aligned activities can't display assigned dialogs.
- 2013-02-18 Fixed bug#[9174](http://bugs.otrs.org/show_bug.cgi?id=9174) - Process Management: Save / Save and finish / Cancel inside process diagram canvas.
- 2013-02-15 Fixed bug#[9155](http://bugs.otrs.org/show_bug.cgi?id=9155) - SMIME: DefaultSignKey not selected in AJAX refreshes.
- 2013-02-15 Fixed bug#[9164](http://bugs.otrs.org/show_bug.cgi?id=9164) - ProcessManagement: Default values of assigned hidden activity dialogs not considered.
- 2013-02-15 Fixed bug#[7312](http://bugs.otrs.org/show_bug.cgi?id=7312) - otrs.SetPermissions.pl does not take scripts in $OTRSHOME/Custom into account.
- 2013-02-15 Fixed bug#[7237](http://bugs.otrs.org/show_bug.cgi?id=7237) - Better Shortening Logic in Ascii2Html.
- 2013-02-15 Fixed bug#[9139](http://bugs.otrs.org/show_bug.cgi?id=9139) - Context sensitive search in CIC doesn't open CIC search.
- 2013-02-14 Fixed bug#[9087](http://bugs.otrs.org/show_bug.cgi?id=9087) - ProcessManagement: AgentTicketProcess doesn't show multi level queue structure.
- 2013-02-14 Follow-up fix for bug#[9158](http://bugs.otrs.org/show_bug.cgi?id=9158) - ProcessManagement: Priority field error message: Need Priority or PriorityID!.
# 3.2.2 2013-02-19
- 2013-02-14 Fixed bug#[9171](http://bugs.otrs.org/show_bug.cgi?id=9171) - ProcessManagement: AgentTicketProcess lists all state types.
- 2013-02-14 Follow-up fix for bug#[4513](http://bugs.otrs.org/show_bug.cgi?id=4513) - Password and Username are added
automatically by the browser in AdminUser dialog.
- 2013-02-14 Updated Spanish translation, thanks to Enrique Matías Sánchez!
- 2013-02-14 Fixed bug#[9157](http://bugs.otrs.org/show_bug.cgi?id=9157) - ProcessManagement: Activity labels not aligned well.
- 2013-02-14 Fixed bug#[9156](http://bugs.otrs.org/show_bug.cgi?id=9156) - ProcessManagement: Transition Condition Fields cannot be removed correctly.
- 2013-02-14 Fixed bug#[9160](http://bugs.otrs.org/show_bug.cgi?id=9160) - ProcessManagement: Path dialog looses data after editing transition actions.
- 2013-02-13 Fixed bug#[9159](http://bugs.otrs.org/show_bug.cgi?id=9159) - ProcessManagement: Date fields are activated by default.
- 2013-02-13 Added display restriction for field "CustomerID" in Process Management Activity
Dialogs to only be shown as mandatory or not shown.
- 2013-02-13 Fixed bug#[9150](http://bugs.otrs.org/show_bug.cgi?id=9150) - Process Management: CustomerUser field not indicated as required field.
- 2013-02-13 Fixed bug#[9158](http://bugs.otrs.org/show_bug.cgi?id=9158) - ProcessManagement: Priority field error message: Need Priority or PriorityID!
- 2013-02-13 Fixed bug#[9162](http://bugs.otrs.org/show_bug.cgi?id=9162) - Setting the start day of the week for the datepicker to Sunday does not work.
- 2013-02-13 Fixed bug#[9127](http://bugs.otrs.org/show_bug.cgi?id=9127) - Problem with CustomerPanelOwnSelection.
- 2013-02-12 Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique!
- 2013-02-12 Fixed bug#[5492](http://bugs.otrs.org/show_bug.cgi?id=5492) - Need Template or TemplateFile Param error message after activating AgentInfo.
- 2013-02-12 Fixed bug#[9138](http://bugs.otrs.org/show_bug.cgi?id=9138) - Unused X-OTRS-Info header in SysConfig.
- 2013-02-11 Fixed bug#[9117](http://bugs.otrs.org/show_bug.cgi?id=9117) - CustomerUpdate history entry added even if customer user has not
been updated.
- 2013-02-11 Fixed bug#[9006](http://bugs.otrs.org/show_bug.cgi?id=9006) - Labels and values are misaligned.
- 2013-02-11 Fixed bug#[9132](http://bugs.otrs.org/show_bug.cgi?id=9132) - Button to create new ticket appears in Customer Interface although
ticket creation is disabled.
- 2013-02-08 Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty
lines that lead to inconsistencies between signed and actual email contents
- 2013-02-08 Fixed bug#[9146](http://bugs.otrs.org/show_bug.cgi?id=9146) - Signed SMIME mails with altered content shows a not clear message.
- 2013-02-08 Fixed bug#[9145](http://bugs.otrs.org/show_bug.cgi?id=9145) - SMIME sign verification errors are not displayed in TicketZoom.
- 2013-02-07 Fixed bug#[9140](http://bugs.otrs.org/show_bug.cgi?id=9140) - Postmaster Filter for empty subjects does not work.
- 2013-02-07 Fixed bug#[8024](http://bugs.otrs.org/show_bug.cgi?id=8024) - WYSIWYG editor does not get correct language information.
- 2013-02-07 Fixed bug#[9135](http://bugs.otrs.org/show_bug.cgi?id=9135) - Can't upgrade databases that have been changed from MyISAM \> InnoDB.
- 2013-02-07 Fixed bug#[9125](http://bugs.otrs.org/show_bug.cgi?id=9125) - AgentTicketSearch dialog does not expand when choosing more search criteria.
- 2013-02-06 Fixed bug#[9118](http://bugs.otrs.org/show_bug.cgi?id=9118) - TicketDynamicFieldUpdate history entry added even if value has not
been updated.
- 2013-02-06 Fixed bug#[9134](http://bugs.otrs.org/show_bug.cgi?id=9134) - Sidebar columns on some screens don't support more than one widget.
- 2013-02-06 Fixed bug#[4662](http://bugs.otrs.org/show_bug.cgi?id=4662) - Unable to save article with '0' as only content.
- 2013-02-05 Fixed bug#[9068](http://bugs.otrs.org/show_bug.cgi?id=9068) - ProcessManagement: Entity Names not shown in Deletion Dialogs.
- 2013-02-05 Fixed bug#[9121](http://bugs.otrs.org/show_bug.cgi?id=9121) - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
- 2013-02-05 Fixed bug#[9126](http://bugs.otrs.org/show_bug.cgi?id=9126) - ProcessManagement: both article fields must be filled.
- 2013-02-05 Added bug#[1197](http://bugs.otrs.org/show_bug.cgi?id=1197) - Feature enhancement: Link tickets at "Follow up".
- 2013-02-05 Fixed bug#[9108](http://bugs.otrs.org/show_bug.cgi?id=9108) - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
- 2013-02-02 Made Web Installer reload after writing Config.pm under PerlEx.
- 2013-02-01 Added restriction to TransitionAction TicketArticleCrete to do not allow the creation
email article types.
- 2013-02-01 Fixed bug#[9112](http://bugs.otrs.org/show_bug.cgi?id=9112) - ProcessManagment: TransitionAction TicketActicleCreate should not
accept email type articles.
- 2013-02-01 Fixed bug#[8839](http://bugs.otrs.org/show_bug.cgi?id=8839) - DateChecksum followup doesn't get correctly SystemID.
- 2013-01-31 Fixed bug#[9111](http://bugs.otrs.org/show_bug.cgi?id=9111) - ProcessManagement: Empty Service or SLA causes an error.
- 2013-01-31 Fixed bug#[9077](http://bugs.otrs.org/show_bug.cgi?id=9077) - Process Management: TicketType not available as field for activity.
dialogs.
- 2013-01-31 Updated Finnish translation, thanks to Niklas Lampén!
- 2013-01-31 Updated Italian translation, thanks to Massimo Bianchi!
- 2013-01-31 Updated Portugese (Brazilian) translation, thanks to Alexandre!
- 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov!
- 2013-01-31 Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM
to InnoDB on the fly.
- 2013-01-31 Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on
the OTRS database.
- 2013-01-30 Fixed bug#[9097](http://bugs.otrs.org/show_bug.cgi?id=9097) - ProcessManagement: Uninitialized value after Ticket is created if
notification event is triggered.
- 2013-01-30 Fixed bug#[9101](http://bugs.otrs.org/show_bug.cgi?id=9101) - Not possible to create dropdown with autocomplete attribute.
- 2013-01-29 Fixed bug#[9095](http://bugs.otrs.org/show_bug.cgi?id=9095) - ProcessManagement: Service field does not show default services.
- 2013-01-29 Fixed bug#[9096](http://bugs.otrs.org/show_bug.cgi?id=9096) - All services list is shown instead of only default services.
- 2013-01-29 Fixed bug#[9088](http://bugs.otrs.org/show_bug.cgi?id=9088) - ProcessManagement: Service field is not displayed in
AgentTicketProcess.
- 2013-01-29 Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words.
- 2013-01-29 Fixed bug#[9092](http://bugs.otrs.org/show_bug.cgi?id=9092) - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB.
- 2013-01-28 Fixed bug#[9078](http://bugs.otrs.org/show_bug.cgi?id=9078) - Fields of type "email" loosing style format.
- 2013-01-28 Fixed bug#[9090](http://bugs.otrs.org/show_bug.cgi?id=9090) - ProcessManagement popup dialogs cannot be saved by pressing Enter.
- 2013-01-28 Fixed bug#[8470](http://bugs.otrs.org/show_bug.cgi?id=8470) - otrs.GenericAgent.pl reports: Can't open
'/opt/otrs/otrs\_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
- 2013-01-28 Fixed bug#[7678](http://bugs.otrs.org/show_bug.cgi?id=7678) - SecureMode does not do what it should.
- 2013-01-28 Fixed bug#[5158](http://bugs.otrs.org/show_bug.cgi?id=5158) - Unsafe UTF8 handling in Encode module.
- 2013-01-28 Fixed bug#[8959](http://bugs.otrs.org/show_bug.cgi?id=8959) - AgentTicketResponsible Responsible Changed not checked/forced.
- 2013-01-28 Fixed bug#[9089](http://bugs.otrs.org/show_bug.cgi?id=9089) - Activities and transitions with HTML special characters are
not displayed correctly.
- 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
- 2013-01-28 Updated Finnish translation, thanks to Niklas Lampén!
# 3.2.1 2013-01-29
- 2013-01-24 Updated Dutch translation.
- 2013-01-24 Added test to check if there are problems with the MySQL storage engine used
in OTRS tables to bin/otrs.CheckModules.pl.
- 2013-01-23 Fixed bug#[9082](http://bugs.otrs.org/show_bug.cgi?id=9082) - Process Management: Wrong popup redirect handling to Process Path
from TransitionAction.
- 2013-01-22 Fixed bug#[9065](http://bugs.otrs.org/show_bug.cgi?id=9065) - Process Management: Service and SLA fields are always shown in ActivityDialogs.
- 2013-01-21 Fixed bug#[9054](http://bugs.otrs.org/show_bug.cgi?id=9054) - Link Object deletes all links under certain conditions.
- 2013-01-21 Fixed bug#[9059](http://bugs.otrs.org/show_bug.cgi?id=9059) - Process Management: transition actions module field too short.
- 2013-01-21 Fixed bug#[9066](http://bugs.otrs.org/show_bug.cgi?id=9066) - ProcessManagement: edit links not displayed in popups.
- 2013-01-21 Fixed an issue where default values would be used erroneously for ActivityDialog
fields where a value was already present.
- 2013-01-21 Fixed bug#[9052](http://bugs.otrs.org/show_bug.cgi?id=9052) - Accordion is reset after submitting a popup.
- 2013-01-21 Fixed bug#[9067](http://bugs.otrs.org/show_bug.cgi?id=9067) - New process ticket: state selection empty after AJAX reload.
# 3.2.0 rc1 2013-01-22
- 2013-01-18 Fixed bug#[8944](http://bugs.otrs.org/show_bug.cgi?id=8944) - do not backup the cache.
- 2013-01-17 Updated Finnish translation, thanks to Niklas Lampén!
- 2013-01-16 Fixed bug#[8929](http://bugs.otrs.org/show_bug.cgi?id=8929) - Fix problems with empty ticket search results while
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
- 2013-01-16 Fixed bug#[9057](http://bugs.otrs.org/show_bug.cgi?id=9057) - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
of warnings.
- 2013-01-15 Fixed bug#[9050](http://bugs.otrs.org/show_bug.cgi?id=9050) - Process Management: ticket title disappears.
- 2013-01-15 Fixed bug#[9049](http://bugs.otrs.org/show_bug.cgi?id=9049) - Process Management: process with a starting AD for CustomerInterface
only breaks in AgentInterface.
- 2013-01-15 Fixed problems with YAML parsing long lines. Added new module dependency YAML::XS.
- 2013-01-15 Updated CPAN module Mozilla::CA to version 20130114.
- 2013-01-15 Updated CPAN module MailTools to version 2.12.
- 2013-01-15 Updated CPAN module Locale::Codes to version 3.24.
- 2013-01-15 Updated CPAN module Digest::SHA::PurePerl to version 5.81.
- 2013-01-15 Updated CPAN module Authen::SASL to version 2.16.
- 2013-01-14 Fixed bug#[9044](http://bugs.otrs.org/show_bug.cgi?id=9044) - ProcessManagement: Transition is duplicated on redraw.
- 2013-01-14 Fixed bug#[9035](http://bugs.otrs.org/show_bug.cgi?id=9035) - Event Based mails, triggered by a process ticket, have no sender.
- 2013-01-14 Fixed bug#[9043](http://bugs.otrs.org/show_bug.cgi?id=9043) - ProcessManagement: Transitions without EndActivity are not correctly removed.
- 2013-01-14 Fixed bug#[9045](http://bugs.otrs.org/show_bug.cgi?id=9045) - Process Management: Activity Dialog field order lost.
- 2013-01-14 Fixed bug#[9042](http://bugs.otrs.org/show_bug.cgi?id=9042) - Add X-Spam-Score to Ticket.xml.
- 2013-01-14 Fixed bug#[9047](http://bugs.otrs.org/show_bug.cgi?id=9047) - HistoryTicketGet caches info on disk directly.
- 2013-01-11 The Phone Call Outbound and Inbound buttons where moved from the Article menu to
the Ticket menu in the TicketZoom screen for the agent interface, in order to be able to
register phone calls on tickets without articles.
- 2013-01-11 Fixed bug#[9036](http://bugs.otrs.org/show_bug.cgi?id=9036) - Process# hook does not register an incoming email to the process.
- 2013-01-11 The names of the TransitionActions were changed to make them more consistent.
Please check your processes if you have already defined some which use TransitionActions.
Also, the parameter names of the TransitionAction TicketQueueSet and TicketTypeSet were changed.
- 2013-01-11 Fixed bug#[4513](http://bugs.otrs.org/show_bug.cgi?id=4513) - Password and Username are added automatically by the browser
in AdminUser dialog.
- 2013-01-11 Fixed bug#[8923](http://bugs.otrs.org/show_bug.cgi?id=8923) - Alert message shown, if parent window is reloaded while
bulk action popup is open.
- 2013-01-11 Fixed bug#[9037](http://bugs.otrs.org/show_bug.cgi?id=9037) - TransitionAction TicketQueueSet parameters does not follow same name
convention as others.
- 2013-01-11 Fixed bug#[9032](http://bugs.otrs.org/show_bug.cgi?id=9032) - TransitionAction module name notation.
- 2013-01-10 Fixed bug#[9029](http://bugs.otrs.org/show_bug.cgi?id=9029) - Switching on Queue in AgentTicketActionCommon will always result in
a move.
- 2013-01-09 Fixed bug#[9031](http://bugs.otrs.org/show_bug.cgi?id=9031) - ProcessManagement Transition condition with regexp fails.
- 2013-01-09 Fixed bug#[9030](http://bugs.otrs.org/show_bug.cgi?id=9030) - Wrong handling of Invalid YAML in Scheduler Tasks.
- 2013-01-07 Fixed bug#[8966](http://bugs.otrs.org/show_bug.cgi?id=8966) - Cc and Bcc lists are hidden if one entry is deleted.
- 2013-01-07 Fixed bug#[8993](http://bugs.otrs.org/show_bug.cgi?id=8993) - OTRS JavaScript does not handle session timeouts gracefully.
- 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl!
- 2013-01-04 Fixed bug#[9015](http://bugs.otrs.org/show_bug.cgi?id=9015) - otrs.CheckModules.pl reports module as not installed
if prerequisite is missing.
- 2013-01-04 Follow-up fix for bug#[8805](http://bugs.otrs.org/show_bug.cgi?id=8805) - Cron missing as RPM dependency on Red Hat Enterprise Linux.
Changed dependency on `anacron` to `vixie-cron` on RHEL5.
- 2013-01-04 Removed CPAN module Net::IMAP::Simple::SSL, this can be handled by
Net::IMAP::Simple now.
- 2013-01-04 Updated CPAN module Net::IMAP::Simple to version 1.2034.
- 2013-01-04 Configured `mod_deflate` in bundled Apache configuration file.
# 3.2.0 beta5 2013-01-08
- 2013-01-02 Fixed bug#[9020](http://bugs.otrs.org/show_bug.cgi?id=9020) - Generic Ticket Connector does not support attachments with
ContentType without charset.
- 2013-01-02 Fixed bug#[8545](http://bugs.otrs.org/show_bug.cgi?id=8545) - Attachment download not possible if pop up of another action is open.
- 2012-12-27 Fixed bug#[8990](http://bugs.otrs.org/show_bug.cgi?id=8990) - Autocompletion returns stale requests.
- 2012-12-20 Fixed bug#[9009](http://bugs.otrs.org/show_bug.cgi?id=9009) - Empty Multiselect Dynamic Fields provokes an error.
- 2012-12-19 Fixed bug#[8999](http://bugs.otrs.org/show_bug.cgi?id=8999) - Upcoming event with duplicate dates not displayed in Dashboard.
- 2012-12-17 Fixed bug#[8457](http://bugs.otrs.org/show_bug.cgi?id=8457) - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
- 2012-12-17 Fixed bug#[8589](http://bugs.otrs.org/show_bug.cgi?id=8589) - Bulk-Action not possible for single ticket.
- 2012-12-17 Fixed bug#[8695](http://bugs.otrs.org/show_bug.cgi?id=8695) - Table head of Customer Ticket History does not resize on window resize.
- 2012-12-13 Fixed bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) - Apache will not start if you use mod\_perl on Fedora 16 or 17.
- 2012-12-12 Fixed bug#[8950](http://bugs.otrs.org/show_bug.cgi?id=8950) - "Sign" and "crypt" are displayed two times in AgentTicketCompose.
- 2012-12-12 Added RPM specfiles for RHEL5 and RHEL6.
- 2012-12-12 Fixed bug#[8977](http://bugs.otrs.org/show_bug.cgi?id=8977) - ArticleStorageFS fails after upgrade beta3 \>\> beta4.
- 2012-12-11 Fixed bug#[5644](http://bugs.otrs.org/show_bug.cgi?id=5644) - In Article Zoom, Article Filter: Reset Icon is not showing "reset" action. Search for better icon.
- 2012-12-11 Updated json2.js.
- 2012-12-11 Added TicketList statistic option for historic states and historic state types.
- 2012-12-11 Updated QUnit to version 1.10.0.
- 2012-12-11 Updated StacktraceJS to version 0.4.
- 2012-12-11 Updated jQuery Validate to version 1.10.
- 2012-12-11 Added support for limiting result sets in the SQL Server DB Driver.
- 2012-12-10 Fixed bug#[8974](http://bugs.otrs.org/show_bug.cgi?id=8974) - Event Based Notification does not populate REALNAME with
Customer User data.
- 2012-12-10 Fixed bug#[8928](http://bugs.otrs.org/show_bug.cgi?id=8928) - Link in Groups and Roles screens shows agent login, not name.
- 2012-12-10 Upgraded CKEditor to version 4.0.
# 3.2.0 beta4 2012-12-11
- 2012-12-05 Fixed bug#[7697](http://bugs.otrs.org/show_bug.cgi?id=7697) - Creating queues: sub-queues after level 4 not shown in dropdown box.
- 2012-12-03 Fixed bug#[8933](http://bugs.otrs.org/show_bug.cgi?id=8933) - ArticleStorageInit permission check problem.
- 2012-12-03 Various improvements in CustomerInformationCenter and ProcessManagement.
- 2012-12-03 Fixed bug#[8963](http://bugs.otrs.org/show_bug.cgi?id=8963) - CIC Company attributes not marked as visible are displayed in
Company Dashlet.
- 2012-11-30 Updated Estonian language translation, thanks to Margus Värton!
- 2012-11-29 Fixed bug#[8949](http://bugs.otrs.org/show_bug.cgi?id=8949) - CIC can't open in a new tab in Firefox 17.
- 2012-11-29 Fixed bug#[8948](http://bugs.otrs.org/show_bug.cgi?id=8948) - CIC Dashboard Filters shows error, customer\_id will be lost.
- 2012-11-29 Fixed bug#[8763](http://bugs.otrs.org/show_bug.cgi?id=8763) - Added charset conversion for customer companies.
- 2012-11-29 Fixed bug#[1970](http://bugs.otrs.org/show_bug.cgi?id=1970) - Email attachments of type .msg (Outlook-Message) are converted.
- 2012-11-28 Fixed bug#[8955](http://bugs.otrs.org/show_bug.cgi?id=8955) - Init script might fail on SUSE.
- 2012-11-24 Fixed bug#[8936](http://bugs.otrs.org/show_bug.cgi?id=8936) - Ticket close date is empty when ticket is created in closed state.
- 2012-11-24 Fixed bug#[8942](http://bugs.otrs.org/show_bug.cgi?id=8942) - Dates show UTC offset on systems with Timezone support activated.
- 2012-11-23 Fixed problem with out of office feature in dashboard module DashboardUserOnline.
# 3.2.0 beta3 2012-11-27
- 2012-11-22 Fixed bug#[8937](http://bugs.otrs.org/show_bug.cgi?id=8937) - "$" should be escaped in interpolated strings when javascript is meant.
- 2012-11-20 Fixed bug#[8932](http://bugs.otrs.org/show_bug.cgi?id=8932) - DB backend CustomerName function is prefixed with login.
- 2012-11-20 Fixed bug#[8896](http://bugs.otrs.org/show_bug.cgi?id=8896) - ProcessManagement GUI Transition arrows overlaps.
To achieve this, the rendering engine of the ProcessManagement admin GUI was replaced
by jsplumb.
- 2012-11-19 Fixed bug#[8919](http://bugs.otrs.org/show_bug.cgi?id=8919) - Customer interface search results: ticket can only be accessed
via ticket number and subject.
- 2012-11-19 Fixed bug#[8809](http://bugs.otrs.org/show_bug.cgi?id=8809) - CustomerTicketOverview shows Queue and Owner fields hardcoded.
- 2012-11-19 Fixed another possible race condition in the new DB session backend.
- 2012-11-19 Fixed bug#[8850](http://bugs.otrs.org/show_bug.cgi?id=8850) - CustomerTicketOverview - MouseOver Age isn't always correct.
- 2012-11-17 Follow up fix for added feature Ideascale#934 / bug#[1682](http://bugs.otrs.org/show_bug.cgi?id=1682) - Add
timescale for Week in Stats.
- 2012-11-18 Fixed bug#[8927](http://bugs.otrs.org/show_bug.cgi?id=8927) - OTRS under mod\_perl generates core dumps when
used on SysLog log backend.
- 2012-11-17 Fixed bug#[8926](http://bugs.otrs.org/show_bug.cgi?id=8926) - RoleList and GroupList cache is not reset when groups or
roles are added or updated.
- 2012-11-17 Updated Dutch translation.
- 2012-11-16 Fixed a bug where addresses were lost in AgentTicketCompose after adding
or removing an attachment.
- 2012-11-15 Added feature to edit Dynamic Fields in customer follow ups.
- 2012-11-15 Updated CPAN module CGI to version 3.63.
- 2012-11-15 Fixed a bug where articles would display an incorrect creation date.
- 2012-11-15 Added feature to search on Company Name in CustomerID field in Customer
Information Center.
- 2012-11-15 Fixed bug#[8921](http://bugs.otrs.org/show_bug.cgi?id=8921) - Responsible selection has empty option after a selection is
made in AgentTicketActionCommon based screens.
- 2012-11-15 Fixed bug#[8920](http://bugs.otrs.org/show_bug.cgi?id=8920) - Owner selection is set to empty list after a selection is made
in AgentTicketActionCommon based screens.
- 2012-11-14 Fixed bug#[8868](http://bugs.otrs.org/show_bug.cgi?id=8868) - Event Based Notification problem saving 'text' Dynamic Fields.
- 2012-11-13 Fixed bug#[8910](http://bugs.otrs.org/show_bug.cgi?id=8910) - AjaxUpdate of DynamicFields in CustomerFrontend.
- 2012-11-12 Fixed bug#[8915](http://bugs.otrs.org/show_bug.cgi?id=8915) - CustomerCompany List returns extra spaces.
- 2012-11-12 Added feature to hide archived tickets in the customer interface.
- 2012-11-12 Updated CPAN module CGI to version 3.62.
- 2012-11-09 Fixed bug#[8914](http://bugs.otrs.org/show_bug.cgi?id=8914) - Syntax error in hash loop in TicketGet operation.
# 3.2.0 beta2 2012-11-13
- 2012-11-07 Fixed bug#[8749](http://bugs.otrs.org/show_bug.cgi?id=8749) - CustomerFrontend: missing dynamicfield in search results.
- 2012-11-07 Fixed bug#[8908](http://bugs.otrs.org/show_bug.cgi?id=8908) - ProcessManagement import config feature doesn't works if
dynamic fields are included.
- 2012-11-07 Fixed bug#[8907](http://bugs.otrs.org/show_bug.cgi?id=8907) - ProcessManagement StartActivityDialog Owner and Responsible fields
produces an error.
- 2012-11-07 Fixed bug#[8906](http://bugs.otrs.org/show_bug.cgi?id=8906) - ProcessManagement Activities without AtivityDialogs leads to a
internal error in TicketZoom.
- 2012-11-07 Fixed handling of scalar refs in the new DB based session backend.
- 2012-11-07 Fixed race condition in new DB based session backend.
- 2012-11-07 Changed default setting for `Ticket::Frontend::ZoomRichTextForce`.
Now OTRS will display HTML emails as HTML by default, even if RichText is not
activated for composing new messages. This helps for devices which cannot
use RichText for editing, but are able to display HTML content, such as certain
iPads.
- 2012-11-07 Fixed bug#[8897](http://bugs.otrs.org/show_bug.cgi?id=8897) - Wrong ProcessManagement Transition config format.
- 2012-11-06 Fixed bug#[8873](http://bugs.otrs.org/show_bug.cgi?id=8873) - Bad example of customization of "static" dynamic fields in
AgentTicketOverviewSmall.
- 2012-11-06 Fixed bug#[8901](http://bugs.otrs.org/show_bug.cgi?id=8901) - ProcessManagement No article created on StartActivityDialog.
- 2012-11-06 Fixed bug#[8890](http://bugs.otrs.org/show_bug.cgi?id=8890) - ProcessManagement Undefined EntityID error on
AdminProcessManagementTransition edit.
- 2012-11-06 Fixed bug#[8899](http://bugs.otrs.org/show_bug.cgi?id=8899) - ProcessManagement Articles should not have ArticleType email.
- 2012-11-06 Fixed bug#[8898](http://bugs.otrs.org/show_bug.cgi?id=8898) - ProcessManagement GUI error on popup close (without change).
- 2012-11-06 Fixed bug#[8895](http://bugs.otrs.org/show_bug.cgi?id=8895) - ProcessManagement Transition Path JS error on Transition Dbl Click.
- 2012-11-06 Fixed bug#[3419](http://bugs.otrs.org/show_bug.cgi?id=3419) - Kernel/Config/GenericAgent.pm and utf8.
- 2012-11-06 Fixed a typo in the auto-generated process configuration cache.
- 2012-11-05 Updated Swedish translation, thanks to Andreas Berger!
- 2012-11-02 Fixed bug#[8791](http://bugs.otrs.org/show_bug.cgi?id=8791) - IMAPTLS fails with some Microsoft Exchange servers.
- 2012-10-31 Fixed bug#[8430](http://bugs.otrs.org/show_bug.cgi?id=8430) - Dynamic field management: selection dropdowns
aren't translated.
- 2012-10-30 Fixed bug#[8872](http://bugs.otrs.org/show_bug.cgi?id=8872) - Need a scalar reference! error on File uploads.
- 2012-10-30 Updated CPAN module MailTools to version 2.11.
- 2012-10-30 Updated CPAN module Mozilla::CA to version 20120823.
- 2012-10-30 Updated CPAN module Locale::Codes to version 3.23.
- 2012-10-30 Updated CPAN module HTTP::Message to version 6.06.
- 2012-10-30 Updated CPAN module Digest::SHA::PurePerl to version 5.72.
- 2012-10-30 Updated CPAN module Class::Inspector to version 1.28.
- 2012-10-30 Updated CPAN module CGI to version 3.60.
- 2012-10-30 Updated CPAN module Authen::SASL to version 2.16.
# 3.2.0 beta1 2012-10-30
- 2012-11-19 Fixed bug#[8919](http://bugs.otrs.org/show_bug.cgi?id=8919) - Customer interface search results: ticket can only be accessed
via ticket number and subject.
- 2012-10-25 Fixed bug#[8864](http://bugs.otrs.org/show_bug.cgi?id=8864) - Increasing the column size of a varchar column does not work on oracle
under certain conditions.
- 2012-10-24 Fixed bug#[8062](http://bugs.otrs.org/show_bug.cgi?id=8062) - Optimize images in all defualt skins.
- 2012-10-24 Fixed bug#[8861](http://bugs.otrs.org/show_bug.cgi?id=8861) - Ticket History overlaid calender choice function.
- 2012-10-24 Fixed bug#[8818](http://bugs.otrs.org/show_bug.cgi?id=8818) - Slash in attachment filename breaks webinterface.
- 2012-10-24 Added feature to limit the numbers of cuncurrent working agents and customers.
- 2012-10-24 Refactored session management to improve performance and scalability.
- 2012-10-23 Fixed bug#[8566](http://bugs.otrs.org/show_bug.cgi?id=8566) - Cannot download attachment if filename has character #.
- 2012-10-23 Fixed bug#[8541](http://bugs.otrs.org/show_bug.cgi?id=8541) - Tooltip hides customer field in AgentTicketPhoneNew.
- 2012-10-23 Fixed bug#[8833](http://bugs.otrs.org/show_bug.cgi?id=8833) - Article table in TicketZoom does not scroll correctly.
- 2012-10-23 Fixed bug#[8685](http://bugs.otrs.org/show_bug.cgi?id=8685) - Cannot use address book / customer / spell check in phone / email if cookies are disabled.
- 2012-10-23 Fixed bug#[8861](http://bugs.otrs.org/show_bug.cgi?id=8861) - Placeholder container for multiple customer fields are being displayed though being empty.
- 2012-10-23 Fixed bug#[8673](http://bugs.otrs.org/show_bug.cgi?id=8673) - Richtext-Editor popups broken on Customer-Interface.
- 2012-10-23 Upgraded CKEditor to version 3.6.5.
- 2012-10-22 Fixed bug#[8840](http://bugs.otrs.org/show_bug.cgi?id=8840) - Verifying signature of inline-pgp-signed email with utf8 characters
fails even though signatures without such characters get verified.
- 2012-10-22 Fixed bug#[8746](http://bugs.otrs.org/show_bug.cgi?id=8746) - Unequal usage for ticket ACL match and limitation settings for
dynamic fields.
- 2012-10-22 Fixed bug#[7121](http://bugs.otrs.org/show_bug.cgi?id=7121) - Upgrading OTRS using RPM will not upgrade changed ITSM files.
- 2012-10-22 Removed obsolete and slow cache backend FileRaw in favor of the better FileStorable.
Config setting is updated automatically if needed.
- 2012-10-22 Fixed bug#[1423](http://bugs.otrs.org/show_bug.cgi?id=1423) - Trim OTRS fields before processing.
Kernel::System::Web::Request::GetParam()/GetArray() now always perform whitespace trimming
by default. Use Raw =\> 1 to get the unchanged data if you need it.
- 2012-10-20 Fixed bug#[8678](http://bugs.otrs.org/show_bug.cgi?id=8678) - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
- 2012-10-20 Fixed bug#[8378](http://bugs.otrs.org/show_bug.cgi?id=8378) - Validation fails if the ID of the element contains a dot (.) or a
colon (:)
- 2012-10-17 Added possibility to select the queue in AgentTicketActionCommon based
screens.
- 2012-10-17 Fixed bug#[8842](http://bugs.otrs.org/show_bug.cgi?id=8842) - Stats outputs DynamicField keys, not values.
- 2012-10-16 Added unit test for SOAP::Lite "Incorrect parameter" error.
- 2012-10-16 Fixed "Incorrect parameter" error in SOAP::Lite 0.715 on any RPC with more than 2
parameters.
- 2012-10-15 Added bug#[8815](http://bugs.otrs.org/show_bug.cgi?id=8815) - List each SQL column at most once in INSERT statement in
CustomerUser Backend, thanks to Michael Kromer!
- 2012-10-15 Removed insecure storage of the last password of the user as unsalted plain md5. OTRS no
longer checks if a user enters a different password than the previous one.
- 2012-10-12 Fixed bug#[8807](http://bugs.otrs.org/show_bug.cgi?id=8807) - Company database with ForeignDB settings show empty columns.
- 2012-10-10 Implemented redirect to the TicketZoom if Search result returns only one ticket.
- 2012-10-08 Fixed bug#[7274](http://bugs.otrs.org/show_bug.cgi?id=7274) - Ticket QueueView sorts by priority on first page but subsequent
pages sort incorrectly by Age.
- 2012-10-08 Fixed bug#[8802](http://bugs.otrs.org/show_bug.cgi?id=8802) - Update to 3.1 leaves freetext columns in article\_search.
- 2012-09-28 Fixed bug#[8794](http://bugs.otrs.org/show_bug.cgi?id=8794) - Depreciation warnings in web server error log for
AdminEmail.pm when using perl \>= 5.16.
- 2012-09-27 Fixed bug#[8551](http://bugs.otrs.org/show_bug.cgi?id=8551) - Missing DynamicFields values in TemplateGenerator and
NotificationEvent (only show keys).
- 2012-09-26 Added support for new SysConfig settings type "DateTime" (Date and DateTime).
- 2012-09-24 Fixed bug#[5098](http://bugs.otrs.org/show_bug.cgi?id=5098) - OTRS does not verify that SMIME signatures match email senders.
- 2012-09-21 Added new feature "SwitchToCustomer". The feature can be enabled
with the new sysconfig setting "SwitchToCustomer".
- 2012-09-13 Added possibility to search for tickets based on escalation time.
- 2012-08-10 Added bug#[7183](http://bugs.otrs.org/show_bug.cgi?id=7183) - Usage of HTML5 Form field 'email'.
- 2012-09-10 Added caching to Kernel::System::CustomerCompany.
- 2012-09-07 Updated FSF address.
- 2012-08-20 Fixed bug#[3463](http://bugs.otrs.org/show_bug.cgi?id=3463) - \ incorrect.
- 2012-08-20 Fixed bug#[5954](http://bugs.otrs.org/show_bug.cgi?id=5954) - Ticket::Frontend::OverviewSmall###ColumnHeader has
no effect on customer frontend.
- 2012-08-17 HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply, such as blocking of
JavaScript content by default.
- 2012-08-16 Added possibility to expand DynamicFields by default in ticket search
via config option Ticket::Frontend::AgentTicketSearch###DynamicField.
- 2012-08-14 Fixed bug#[8679](http://bugs.otrs.org/show_bug.cgi?id=8679) - OTRS changes "UTF-8" to "utf-8" in displayed emails.
- 2012-08-10 Fixed bug#[5240](http://bugs.otrs.org/show_bug.cgi?id=5240) - Don't update read only fields in the CustomerUser DB.
- 2012-08-03 Improved HTML mail display filtering. SVG content is now filtered out because
it is potentially dangerous.
- 2012-08-03 Generated HTML mails now always have the HTML5 doctype.
HTML mail content to be displayed in OTRS now always gets the HTML5 doctype
if it does not have a doctype yet. The HTML5 doctype is compatible to HTML4 and
causes the browsers to render the content in standards mode, which is safer.
- 2012-08-02 Improved HTML mail display filtering.
Simple Microsoft CSS expressions are now filtered out.
- 2012-07-31 Removed unused script otrs.XMLMaster.pl.
- 2012-07-31 Changed the behaviour of HTML mail display filtering.
By default, all inline/active content (such as script, object, applet or embed tags)
will be stripped. If there are external images in mails from the customer, they will be stripped too,
but a message will be shown allowing the user to reload the page showing the external images.
- 2012-07-31 HTML mails will now be displayed in an HTML5 sandbox iframe.
This means that modern browsers will not execute plugins or JavaScript on the content
any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
planned to support this.
- 2012-07-30 Switched the OTRS frontend to use the HTML5 doctype.
- 2012-07-23 Added object check in the event handler mechanism.
- 2012-07-16 Updated CPAN module Apache2::Reload to version 0.12.
- 2012-07-16 Updated CPAN module LWP::UserAgent to version 6.04.
- 2012-07-16 Updated CPAN module YAML to version 0.84.
- 2012-07-16 Updated CPAN module URI to version 1.60.
- 2012-07-16 Updated CPAN module Mail::Address to version 2.09.
- 2012-07-16 Updated CPAN module SOAP::Lite to version 0.715.
- 2012-07-16 Updated CPAN module Mozilla::CA to version 20120309.
- 2012-07-16 Updated CPAN module Local::Codes to version 3.22.
- 2012-07-16 Updated CPAN module Encode::Locale to version 1.03.
- 2012-07-16 Updated CPAN module Digest::SHA::PurePerl to version 5.71.
- 2012-07-16 Updated CPAN module Class::Inspector to version 1.27.
- 2012-07-16 Fixed bug#[8616](http://bugs.otrs.org/show_bug.cgi?id=8616) - Spell Checker does not work using IE9.
- 2012-07-05 Added the ability to hide the Article Type from TicketActionCommon-based screens
which can be helpful to fit more data in the browser window.
- 2012-07-04 The customer web interface now fully supports AJAX and ACLs.
It now requires JavaScript and can no longer be used with Internet Explorer 6 or earlier versions.
- 2012-07-03 Added new feature to remove seen flags and ticket watcher information of
archived tickets. Use the config settings Ticket::ArchiveSystem::RemoveSeenFlags and
Ticket::ArchiveSystem::RemoveTicketWatchers to control if this data is removed when
a ticket is being archived (active by default).
Archived tickets will now always be shown as 'seen' by the agent.
- 2012-06-26 Improved cache performance with many cache files.
- 2012-06-26 Removed unneeded columns from the ticket table.
- 2012-06-21 Added bin/otrs.TicketDelete.pl script to delete tickets.
- 2012-06-21 Fixed bug#[8596](http://bugs.otrs.org/show_bug.cgi?id=8596) - user/group/role data updated unnecessarily on LDAP agent sync.
- 2012-06-19 Reduced the number of database calls for the article flags in AgentTicketZoom.
- 2012-06-18 Removed unneeded indices from the article\_flags table.
- 2012-06-08 Added feature SMIME certificate read.
- 2012-05-25 Fixed bug#[8522](http://bugs.otrs.org/show_bug.cgi?id=8522) - Multiple recipient feature is missing in AgentTicketForward.
- 2012-05-25 Added template list to all output filter config to improve performance.
- 2012-05-24 Added feature IdeaScale#925 - possibility to place customized DTL files in
Custom/Kernel/Output/HTML, so that they override the system's default DTL files just like
it already works for Perl files.
- 2012-05-22 Fixed bug#[8442](http://bugs.otrs.org/show_bug.cgi?id=8442) - Can not submit tickets in customer interface if Queue selection is
disabled and no Default queue is specified.
- 2012-05-21 Added feature Ideascale#72 / bug#[5471](http://bugs.otrs.org/show_bug.cgi?id=5471) - Out-of-Office dashboard widget.
- 2012-05-14 Added feature Ideascale#934 / bug#[1682](http://bugs.otrs.org/show_bug.cgi?id=1682) - Add timescale for Week in Stats.
- 2012-05-14 Added feature Ideascale#896 - Have the ability to set the default ticket type
or hide the ticket type in the Customer Interface for new tickets.
- 2012-05-07 Fixed bug#[8196](http://bugs.otrs.org/show_bug.cgi?id=8196) - Wrong article sender type for web service tickets.
- 2012-04-27 Added bug#[8075](http://bugs.otrs.org/show_bug.cgi?id=8075) - Article Sender Type to be added to
NotificationEvent definitions.
# 3.1.18 2013-07-09
- 2013-07-03 Fixed bug#[9561](http://bugs.otrs.org/show_bug.cgi?id=9561) - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
- 2013-07-02 Fixed bug#[9425](http://bugs.otrs.org/show_bug.cgi?id=9425) - Wrong created date for queue view.
- 2013-06-28 Fixed bug#[9125](http://bugs.otrs.org/show_bug.cgi?id=9125) - AgentTicketSearch dialog does not expand when choosing more search criteria.
- 2013-06-28 Fixed bug#[8273](http://bugs.otrs.org/show_bug.cgi?id=8273) - Copying text in preview mode not possible.
- 2013-06-28 Fixed bug#[9557](http://bugs.otrs.org/show_bug.cgi?id=9557) - Cannot see quoted text in customer ticket zoom.
- 2013-06-27 Fixed bug#[9011](http://bugs.otrs.org/show_bug.cgi?id=9011) - GenericInterface: New value after value mapping can't be 0.
- 2013-06-25 Improved parameter quoting in various places.
- 2013-06-24 Fixed bug#[9104](http://bugs.otrs.org/show_bug.cgi?id=9104) - Group permission for customer subset overwrites permissions for other customers.
- 2013-06-13 Fixed bug#[8719](http://bugs.otrs.org/show_bug.cgi?id=8719) - PasswordMin2Lower2UpperCharacters problem.
# 3.1.17 2013-06-18
- 2013-06-06 Improved permission checks in AgentTicketWatcher.
- 2013-06-06 Fixed bug#[9503](http://bugs.otrs.org/show_bug.cgi?id=9503) - no connection header in soap responses.
- 2013-06-04 Added parameter "-t dbonly" to backup.pl to only backup the database
- 2013-05-31 Fixed bug#[9491](http://bugs.otrs.org/show_bug.cgi?id=9491) - GenericAgent job update with dynamic fields sends Uninitialized value error.
- 2013-05-24 Fixed bug#[9462](http://bugs.otrs.org/show_bug.cgi?id=9462) - Package Management page timeout due to HTTPS disabled on Proxy connections.
# 3.1.16 2013-05-21
- 2013-05-17 Updated Package Manager, that will ensure that packages to be installed
meet the quality standards of OTRS Group. This is to guarantee that your package
wasn’t modified, which may possibly harm your system or have an influence on the
stability and performance of it. All independent package contributors will have
to conduct a check of their Add-Ons by OTRS Group in order to take full advantage
of the OTRS package verification.
- 2013-05-16 Fixed bug#[9387](http://bugs.otrs.org/show_bug.cgi?id=9387) - Error in a condition with dynamic fields in NotificationEvent.
- 2013-05-14 Fixed bug#[9286](http://bugs.otrs.org/show_bug.cgi?id=9286) - Ticket::ChangeOwnerToEveryone isn't functional, After a AJAX Load the setting is ignored.
- 2013-05-14 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly (follow-up fix).
- 2013-05-07 Fixed bug#[7478](http://bugs.otrs.org/show_bug.cgi?id=7478) - Got an external answer to an internal mail.
- 2013-05-07 Improved permission checks in AgentTicketPhone.
- 2013-05-02 Fixed bug#[9360](http://bugs.otrs.org/show_bug.cgi?id=9360) - DynamicField Names shown in CSV output.
- 2013-04-30 Fixed bug#[9384](http://bugs.otrs.org/show_bug.cgi?id=9384) - Problem with Method ServiceParentsGet of ServiceObject.
- 2013-04-23 Fixed bug#[9072](http://bugs.otrs.org/show_bug.cgi?id=9072) - Reply to email-internal includes customer users email in Cc. field.
# 3.1.15 2013-04-23
- 2013-04-15 Added Malay translation.
- 2013-04-12 Fixed bug#[8960](http://bugs.otrs.org/show_bug.cgi?id=8960) - AgentTicketSearch.pm SearchProfile problem.
- 2013-04-09 Fixed bug#[9182](http://bugs.otrs.org/show_bug.cgi?id=9182) - Customer Search Function -> If you go into a ticket and go back you got not the search results.
- 2013-04-02 Fixed bug#[9198](http://bugs.otrs.org/show_bug.cgi?id=9198) - Linked search with fulltext AND additional attributes.
- 2013-03-27 Fixed bug#[9295](http://bugs.otrs.org/show_bug.cgi?id=9295) - Article dynamic field is not searchable.
- 2013-04-08 Fixed bug#[9312](http://bugs.otrs.org/show_bug.cgi?id=9312) - LinkObject permission check problem.
# 3.1.14 2013-04-02
- 2013-03-21 Fixed bug#[9257](http://bugs.otrs.org/show_bug.cgi?id=9257) - No notifications to agents with out-of-office set but period not reached.
- 2013-03-18 Improved permission checks in LinkObject.
- 2013-03-14 Fixed bug#[9191](http://bugs.otrs.org/show_bug.cgi?id=9191) - When ticket types are restricted, first available type is selected
in AgentTicketActionCommon-based screens.
- 2013-03-12 Updated Turkish translation, thanks to Sefer Şimşek / Network Group!
- 2013-03-02 Fixed bug#[9214](http://bugs.otrs.org/show_bug.cgi?id=9214) - IE10: impossible to open links from rich text articles.
- 2013-03-01 Fixed bug#[9218](http://bugs.otrs.org/show_bug.cgi?id=9218) - Cannot use special characters in TicketHook.
- 2013-02-28 Fixed bug#[9056](http://bugs.otrs.org/show_bug.cgi?id=9056) - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
- 2013-02-26 Follow-up fix for bug#8533 apache will not start on Fedora.
- 2013-02-26 Fixed bug#[9172](http://bugs.otrs.org/show_bug.cgi?id=9172) - Generic Interface does not work on IIS 7.0.
- 2013-02-21 Updated Czech language translation, thanks to Katerina Bubenickova!
- 2013-02-20 Fixed bug#[8865](http://bugs.otrs.org/show_bug.cgi?id=8865) - Additional empty data column in statistics CSV-Output.
# 3.1.13 2013-02-19
- 2013-02-19 Fixed bug#[9128](http://bugs.otrs.org/show_bug.cgi?id=9128) - OTRS uses internal sub of Locale::Codes::Country which causes trouble for
Debian.
- 2013-02-13 Fixed bug#[9162](http://bugs.otrs.org/show_bug.cgi?id=9162) - Setting the start day of the week for the datepicker to Sunday does not work.
- 2013-02-13 Fixed bug#[9141](http://bugs.otrs.org/show_bug.cgi?id=9141) - Confused Columns in CustomerTicketSearch (ResultShort).
- 2013-02-08 Fixed bug#[9146](http://bugs.otrs.org/show_bug.cgi?id=9146) - Signed SMIME mails with altered content shows a not clear message.
- 2013-02-08 Fixed bug#[9145](http://bugs.otrs.org/show_bug.cgi?id=9145) - SMIME sign verification errors are not displayed in TicketZoom.
- 2013-02-07 Fixed bug#[9140](http://bugs.otrs.org/show_bug.cgi?id=9140) - Postmaster Filter for empty subjects does not work.
- 2013-02-05 Fixed bug#[9121](http://bugs.otrs.org/show_bug.cgi?id=9121) - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
- 2013-02-05 Fixed bug#[9108](http://bugs.otrs.org/show_bug.cgi?id=9108) - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
- 2013-02-01 Fixed bug#[8839](http://bugs.otrs.org/show_bug.cgi?id=8839) - DateChecksum followup doesn't get correctly SystemID.
- 2013-01-31 Updated Russian translation, thanks to Vadim Goncharov!
- 2013-01-30 Fixed bug#[9101](http://bugs.otrs.org/show_bug.cgi?id=9101) - Not possible to create dropdown with autocomplete attribute.
- 2013-01-29 Fixed bug#[9096](http://bugs.otrs.org/show_bug.cgi?id=9096) - All services list is shown instead of only default services.
- 2013-01-28 Fixed bug#[8470](http://bugs.otrs.org/show_bug.cgi?id=8470) - otrs.GenericAgent.pl reports: Can't open
'/opt/otrs/otrs\_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3'.
- 2013-01-28 Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
- 2013-01-21 Fixed bug#[9054](http://bugs.otrs.org/show_bug.cgi?id=9054) - Link Object deletes all links under certain conditions.
- 2013-01-18 Fixed bug#[8944](http://bugs.otrs.org/show_bug.cgi?id=8944) - do not backup the cache.
- 2013-01-16 Fixed bug#[9057](http://bugs.otrs.org/show_bug.cgi?id=9057) - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
of warnings.
- 2013-01-15 Fixed bug#[8929](http://bugs.otrs.org/show_bug.cgi?id=8929) - Fix problems with empty ticket search results while
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
- 2013-01-14 Fixed bug#[9042](http://bugs.otrs.org/show_bug.cgi?id=9042) - Add X-Spam-Score to Ticket.xml.
- 2013-01-14 Fixed bug#[9047](http://bugs.otrs.org/show_bug.cgi?id=9047) - HistoryTicketGet caches info on disk directly.
- 2013-01-11 Fixed bug#[8923](http://bugs.otrs.org/show_bug.cgi?id=8923) - Alert message shown, if parent window is reloaded while
bulk action popup is open.
- 2013-01-09 Fixed bug#[9030](http://bugs.otrs.org/show_bug.cgi?id=9030) - Wrong handling of Invalid YAML in Scheduler Tasks.
- 2013-01-07 Updated CKEditor to version 3.6.6.
- 2013-01-07 Updated Polish translation, thanks to Pawel @ ib.pl!
- 2013-01-04 Follow-up fix for bug#[8805](http://bugs.otrs.org/show_bug.cgi?id=8805) - Cron missing as RPM dependency on Red Hat Enterprise Linux.
Changed dependency on `anacron` to `vixie-cron` on RHEL5.
- 2013-01-02 Fixed bug#[9020](http://bugs.otrs.org/show_bug.cgi?id=9020) - Generic Ticket Connector does not support attachments with
ContentType without charset.
- 2013-01-02 Fixed bug#[8545](http://bugs.otrs.org/show_bug.cgi?id=8545) - Attachment download not possible if pop up of another action is open.
- 2012-12-20 Fixed bug#[9009](http://bugs.otrs.org/show_bug.cgi?id=9009) - Empty Multiselect Dynamic Fields provokes an error.
- 2012-12-17 Fixed bug#[8589](http://bugs.otrs.org/show_bug.cgi?id=8589) - Bulk-Action not possible for single ticket.
- 2012-12-17 Fixed bug#[7198](http://bugs.otrs.org/show_bug.cgi?id=7198) - Broken repository selection width in Package Manager.
- 2012-12-17 Fixed bug#[8457](http://bugs.otrs.org/show_bug.cgi?id=8457) - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
- 2012-12-17 Fixed bug#[8695](http://bugs.otrs.org/show_bug.cgi?id=8695) - Table head of Customer Ticket History does not resize on window resize.
- 2012-12-13 Fixed bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) - Apache will not start if you use mod\_perl on Fedora 16 or 17.
- 2012-12-10 Fixed bug#[8974](http://bugs.otrs.org/show_bug.cgi?id=8974) - Event Based Notification does not populate REALNAME with
Customer User data.
# 3.1.12 2012-12-11
- 2012-12-03 Fixed bug#[8933](http://bugs.otrs.org/show_bug.cgi?id=8933) - ArticleStorageInit permission check problem.
- 2012-11-29 Fixed bug#[8763](http://bugs.otrs.org/show_bug.cgi?id=8763) - Please add charset conversion for customer companies.
- 2012-11-29 Fixed bug#[1970](http://bugs.otrs.org/show_bug.cgi?id=1970) - Email attachments of type .msg (Outlook-Message) are converted.
- 2012-11-28 Fixed bug#[8955](http://bugs.otrs.org/show_bug.cgi?id=8955) - Init script might fail on SUSE.
- 2012-11-24 Fixed bug#[8936](http://bugs.otrs.org/show_bug.cgi?id=8936) - Ticket close date is empty when ticket is created in closed state.
- 2012-11-19 Fixed bug#[8850](http://bugs.otrs.org/show_bug.cgi?id=8850) - CustomerTicketOverview - MouseOver Age isn't always correct.
- 2012-11-14 Fixed bug#[8868](http://bugs.otrs.org/show_bug.cgi?id=8868) - Event Based Notification problem saving 'text' Dynamic Fields.
- 2012-11-09 Fixed bug#[8914](http://bugs.otrs.org/show_bug.cgi?id=8914) - Syntax error in hash loop in TicketGet operation.
- 2012-11-07 Fixed bug#[8749](http://bugs.otrs.org/show_bug.cgi?id=8749) - CustomerFrontend: missing dynamicfield in search results.
- 2012-11-06 Fixed bug#[8873](http://bugs.otrs.org/show_bug.cgi?id=8873) - Bad example of customization of "static" dynamic fields in
AgentTicketOverviewSmall.
- 2012-11-02 Fixed bug#[8791](http://bugs.otrs.org/show_bug.cgi?id=8791) - IMAPTLS fails with some Microsoft Exchange servers.
- 2012-10-24 Fixed bug#[8841](http://bugs.otrs.org/show_bug.cgi?id=8841) - Search for Dynamic Fields shows all tickets (on "enter" key pressed).
- 2012-10-23 Fixed bug#[8862](http://bugs.otrs.org/show_bug.cgi?id=8862) - GI debugger GUI does not show SOAP XML tags correctly.
- 2012-10-22 Fixed bug#[8859](http://bugs.otrs.org/show_bug.cgi?id=8859) - Package upgrade does not work if an installed testpackage
should be upgraded with a newer regular package.
- 2012-10-20 Fixed bug#[8678](http://bugs.otrs.org/show_bug.cgi?id=8678) - 'WidgetAction Toggle' is always shown as 'Expanded' when nesting elements
- 2012-10-20 Fixed bug#[8378](http://bugs.otrs.org/show_bug.cgi?id=8378) - Validation fails if the ID of the element contains a dot (.) or a
colon (:)
- 2012-10-17 Fixed bug#[8847](http://bugs.otrs.org/show_bug.cgi?id=8847) - Inline PGP message description routine does not add any info, thanks
to IB Development Team.
- 2012-10-17 Fixed bug#[8848](http://bugs.otrs.org/show_bug.cgi?id=8848) - AgentTicketEmail does not preserve PGP Signatures set if attachment
is added.
- 2012-10-16 Fixed bug#[8149](http://bugs.otrs.org/show_bug.cgi?id=8149) - Wrong handling of subject when SubjectFormat=right.
- 2012-10-12 Updated Polish translation, thanks to Pawel!
- 2012-10-13 Fixed bug#[8820](http://bugs.otrs.org/show_bug.cgi?id=8820) - Service rcotrs restart fails because a race condition happens.
- 2012-10-12 Fixed bug#[8819](http://bugs.otrs.org/show_bug.cgi?id=8819) - Syntax error (stop crontab command) in SuSE rc script.
- 2012-10-12 Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability
of the hole system.
- 2012-10-11 Fixed bug#[8667](http://bugs.otrs.org/show_bug.cgi?id=8667) - TicketSplit does not use QueueID of old Ticket for ACL Checking.
- 2012-10-08 Fixed bug#[8780](http://bugs.otrs.org/show_bug.cgi?id=8780) - 508 Compliance: Text descriptions of "Responsible Tickets"
and "Locked Tickets" links are insufficient for screen reader users.
- 2012-10-05 Fixed bug#[8812](http://bugs.otrs.org/show_bug.cgi?id=8812) - Encrypted email doesn't see properly in Outlook.
- 2012-10-03 Fixed bug#[8214](http://bugs.otrs.org/show_bug.cgi?id=8214) - OTRS Init script on Red Hat fails to check scheduler.
- 2012-10-03 Fixed bug#[8805](http://bugs.otrs.org/show_bug.cgi?id=8805) - Cron missing as RPM dependency on Red Hat Enterprise Linux.
- 2012-09-28 Fixed bug#[7274](http://bugs.otrs.org/show_bug.cgi?id=7274) - Ticket QueueView sorts by priority on first page but subsequent
pages sort incorrectly by Age.
- 2012-09-27 Fixed bug#[8792](http://bugs.otrs.org/show_bug.cgi?id=8792) - TriggerEscalationStopEvents logs as loglevel 'error'.
- 2012-09-26 Fixed bug#[8743](http://bugs.otrs.org/show_bug.cgi?id=8743) - AgentTicketCompose.pm creates To, CC, BCC filelds without spaces after comma.
- 2012-09-25 Fixed bug#[8606](http://bugs.otrs.org/show_bug.cgi?id=8606) - Escalation notifications should not be sent to agents who are set out-of-office.
- 2012-09-25 Fixed bug#[8740](http://bugs.otrs.org/show_bug.cgi?id=8740) - backup.pl: insufficient handling of system() return values.
- 2012-09-24 Fixed bug#[8622](http://bugs.otrs.org/show_bug.cgi?id=8622) - Storing a new GI Invoker or Operation with an existing name doesn't
complain anything.
- 2012-09-24 Fixed bug#[8770](http://bugs.otrs.org/show_bug.cgi?id=8770) - AJAX Removes Default Options (follow-up fix).
- 2012-09-21 Improved caching for Services and Service Lists.
# 3.1.11 2012-10-16
- 2012-09-18 Fixed bug#[8770](http://bugs.otrs.org/show_bug.cgi?id=8770) - AJAX Removes Default Options.
- 2012-09-17 Fixed bug#[7135](http://bugs.otrs.org/show_bug.cgi?id=7135) - Queueview, Ticketwindow closing on Refresh.
- 2012-09-17 Fixed bug#[7294](http://bugs.otrs.org/show_bug.cgi?id=7294) - Ticket search window closes on background refresh of ticket queue.
- 2012-09-13 Fixed bug#[8765](http://bugs.otrs.org/show_bug.cgi?id=8765) - Package Manager OS detection does not work.
- 2012-09-13 Improved HTML security filter to better find javascript source URLs.
- 2012-09-11 Fixed bug#[8575](http://bugs.otrs.org/show_bug.cgi?id=8575) - SSL protocol negotiation fails using SMTPTLS with recent
IO::Socket::SSL versions by upgrading TLS module to 0.20.
- 2012-09-10 Fixed bug#[4475](http://bugs.otrs.org/show_bug.cgi?id=4475) - Extra double quote added to HTML links when using http-link field.
- 2012-09-07 Improved caching of search results when the result set is empty.
# 3.1.10 2012-08-30
- 2012-08-28 Improved HTML security filter to detect tag nesting.
- 2012-08-24 Fixed bug#[8611](http://bugs.otrs.org/show_bug.cgi?id=8611) - Ticket count is wrong in QueueView.
- 2012-08-21 Fixed bug#[8698](http://bugs.otrs.org/show_bug.cgi?id=8698) - Layout.pm only looks at first entry from
HTTP\_ACCEPT\_LANGUAGE to determine language.
- 2012-08-21 Fixed bug#[8731](http://bugs.otrs.org/show_bug.cgi?id=8731) - LDAP group check returns wrong error.
# 3.1.9 2012-08-21
- 2012-08-20 Fixed bug#[3463](http://bugs.otrs.org/show_bug.cgi?id=3463) - \ incorrect.
- 2012-08-20 Fixed bug#[5954](http://bugs.otrs.org/show_bug.cgi?id=5954) - Ticket::Frontend::OverviewSmall###ColumnHeader has
no effect on customer frontend.
- 2012-08-19 Fixed bug#[8584](http://bugs.otrs.org/show_bug.cgi?id=8584) Email address not added to recipients after collision/duplicate occurred.
- 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe.
This means that modern browsers will not execute plugins or JavaScript on the content
any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
- 2012-08-17 HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply, such as blocking of
JavaScript content by default.
- 2012-08-14 Fixed bug#[8360](http://bugs.otrs.org/show_bug.cgi?id=8360) Cannot search for tickets by dynamic fields via SOAP.
- 2012-08-14 Fixed bug#[8697](http://bugs.otrs.org/show_bug.cgi?id=8697) Time related restrictions in TicketSearch operator (GenericInterface) not working.
- 2012-08-14 Fixed bug#[8685](http://bugs.otrs.org/show_bug.cgi?id=8685) - Cannot use address book / customer / spell check in phone /
email if cookies are disabled. (partly fixed)
- 2012-08-06 Fixed bug#[8682](http://bugs.otrs.org/show_bug.cgi?id=8682) - linking search conditions with && in
Customersearch is not working since Update from 3.1.1 to 3.1.7.
- 2012-08-06 Fixed bug#[8683](http://bugs.otrs.org/show_bug.cgi?id=8683) - Cannot create dynamic field if cookies are disabled.
- 2012-08-06 Fixed bug#[8672](http://bugs.otrs.org/show_bug.cgi?id=8672) - Search Profile can't have an ampersand in the name via
Toolbar module.
- 2012-08-06 Fixed bug#[8619](http://bugs.otrs.org/show_bug.cgi?id=8619) - The UPGRADING file has incorrect patchlevel upgrade description.
- 2012-08-03 Fixed bug#[6882](http://bugs.otrs.org/show_bug.cgi?id=6882) - Dummy field set first child to the very right in edit screen.
- 2012-08-03 Fixed bug#[8680](http://bugs.otrs.org/show_bug.cgi?id=8680) - Bulk action fails if cookies are disabled.
# 3.1.8 2012-08-07
- 2012-08-02 Updated Greek translation file, thanks to Maistros Stelios!
- 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 \< and \> signs.
- 2012-07-31 Added config option for ticket permission in the escalation view.
- 2012-07-31 Fixed bug#[8675](http://bugs.otrs.org/show_bug.cgi?id=8675) - Kernel::GenericInterface::Mapping doesn't provide a ConfigObject.
- 2012-07-20 Fixed bug#[8660](http://bugs.otrs.org/show_bug.cgi?id=8660) - Duplicate DF X-Headers in PostMaster module.
- 2012-07-17 Fixed bug#[8647](http://bugs.otrs.org/show_bug.cgi?id=8647) - otrs.GenerateStats.pl "-S" option does not function.
- 2012-07-16 Fixed bug#[8616](http://bugs.otrs.org/show_bug.cgi?id=8616) - Spell Checker does not work using IE9.
- 2012-07-11 Fixed bug#[8568](http://bugs.otrs.org/show_bug.cgi?id=8568) - IMAPTLS - More than one email at one cron run will not work.
- 2012-07-05 Added bug#[8627](http://bugs.otrs.org/show_bug.cgi?id=8627) - bin/otrs.AddQueue2StdResponse.pl Script to add standard responses
to queues, thanks to Oliver Skibbe @ CIPHRON GmbH.
- 2012-07-04 Fixed bug#[8607](http://bugs.otrs.org/show_bug.cgi?id=8607) - otrs service fails in 3.1.7 on SUSE linux.
- 2012-07-02 Increased cache TTL of some core modules to improve performance.
- 2012-07-01 Fixed bug#[8620](http://bugs.otrs.org/show_bug.cgi?id=8620) - Using a default queue in the customer interface causes database
error on PostgresSQL if ACLs are used.
- 2012-06-29 Fixed bug#[8618](http://bugs.otrs.org/show_bug.cgi?id=8618) - Inform and Involved Agents select boxes can not be resizable.
- 2012-06-27 Fixed bug#[8558](http://bugs.otrs.org/show_bug.cgi?id=8558) - GenericInterface: response isn't valid UTF-8 content.
- 2012-06-27 Added bug#[7039](http://bugs.otrs.org/show_bug.cgi?id=7039) - bin/otrs.AddService.pl script to add services from the command
line.
- 2012-06-26 Made display of pending time consistent with escalation time display.
- 2012-06-22 Fixed bug#[8230](http://bugs.otrs.org/show_bug.cgi?id=8230) - Invalid Challenge Token when creating ticket out of hyperlinks.
# 3.1.7 2012-06-26
- 2012-06-18 Fixed bug#[8593](http://bugs.otrs.org/show_bug.cgi?id=8593) - Wrong description for 'Agent Notifications' on Admin interface.
- 2012-06-18 Fixed bug#[8587](http://bugs.otrs.org/show_bug.cgi?id=8587) - Typo in French translation.
- 2012-06-15 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Broken Content-Type in forwarded attachments.
- 2012-06-15 Fixed bug#[8583](http://bugs.otrs.org/show_bug.cgi?id=8583) - Unneeded complexity and performance degradation creating Service
Lists (Replacement for bug fix 7947).
- 2012-06-15 Fixed bug#[8580](http://bugs.otrs.org/show_bug.cgi?id=8580) - SQL warnings for CustomerCompanyGet on some database backends.
- 2012-06-14 Fixed bug#[8251](http://bugs.otrs.org/show_bug.cgi?id=8251) - Defect handling of invalid Queues in AJAX refresh.
- 2012-06-14 Fixed bug#[8574](http://bugs.otrs.org/show_bug.cgi?id=8574) - Perl special variable $/ is changed and never restored.
- 2012-06-14 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized (follow-up fix).
- 2012-06-12 Fixed bug#[8575](http://bugs.otrs.org/show_bug.cgi?id=8575) - Assignment of users does not work for responsible or owner permission
in AgentTicketPhone.
- 2012-06-12 Updated Hungarian translation, thanks to Németh Csaba!
- 2012-06-12 Updated Danish translation, thanks to Lars Jørgensen!
- 2012-06-12 Fixed bug#[7872](http://bugs.otrs.org/show_bug.cgi?id=7872) - "Created" date in Large view is actually Last Updated date.
- 2012-06-12 Fixed bug#[8457](http://bugs.otrs.org/show_bug.cgi?id=8457) - Paste on a newly created ckeditor instance does not work on webkit based browsers.
- 2012-06-11 Fixed bug#[8565](http://bugs.otrs.org/show_bug.cgi?id=8565) - Exportfile action from otrs.PackageManaget.pl is broken.
- 2012-06-11 Fixed bug#[8458](http://bugs.otrs.org/show_bug.cgi?id=8458) - $OTRS\_SCHEDULER -a start missing from /etc/init.d/otrs after update.
- 2012-06-11 Fixed bug#[8139](http://bugs.otrs.org/show_bug.cgi?id=8139) - SUSE RPM has no dependency on Date::Format perl
module.
- 2012-06-11 Fixed bug#[8544](http://bugs.otrs.org/show_bug.cgi?id=8544) - Hovering ticket title is still shortened.
- 2012-06-07 Fixed bug#[8553](http://bugs.otrs.org/show_bug.cgi?id=8553) - Agent notifications can't be loaded from the database in some
scenarios.
- 2012-06-05 Fixed bug#[8383](http://bugs.otrs.org/show_bug.cgi?id=8383) - Email address in 'To' field is lost after second reload if address is not in customer database.
- 2012-06-06 Fixed bug#[8549](http://bugs.otrs.org/show_bug.cgi?id=8549) - "Need User" warning in error log when creating a ticket for a
customer not in DB.
- 2012-06-05 Fixed bug#[8546](http://bugs.otrs.org/show_bug.cgi?id=8546) - LinkObject Type is not translated in ticket zoom.
- 2012-06-04 Fixed bug#[7533](http://bugs.otrs.org/show_bug.cgi?id=7533) - SQL error if body contains only a picture.
- 2012-06-04 Fixed bug#[2626](http://bugs.otrs.org/show_bug.cgi?id=2626) - Default Service does not work for "unknown" customers.
You can use the new setting "Ticket::Service::Default::UnknownCustomer" to specify if unknown customers
should also receive the default services.
- 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!
- 2012-05-31 Fixed bug#[8481](http://bugs.otrs.org/show_bug.cgi?id=8481) - Dynamic Fields lost after ticket move to another queue (using quick
move Dropdown).
- 2012-05-31 Fixed bug#[8533](http://bugs.otrs.org/show_bug.cgi?id=8533) - Apache will not start using mod\_perl on Fedora 16.
# 3.1.6 2012-06-05
- 2012-05-30 Fixed bug#[8495](http://bugs.otrs.org/show_bug.cgi?id=8495) - Generic Agent TicketAction single value attributes should not let
multiple selection.
- 2012-05-30 Fixed bug#[8378](http://bugs.otrs.org/show_bug.cgi?id=8378) - Validation fails if the ID of the element contains a dot (.) or a colon (:).
- 2012-05-30 Fixed bug#[7532](http://bugs.otrs.org/show_bug.cgi?id=7532) - 'Field is required' message should be removed in RTE if content is added.
- 2012-05-30 Fixed bug#[8514](http://bugs.otrs.org/show_bug.cgi?id=8514) - Long words in description break rendering of SysConfig items.
- 2012-05-30 Fixed bug#[8537](http://bugs.otrs.org/show_bug.cgi?id=8537) - DynamicField caching issue.
- 2012-05-29 Fixed bug#[8482](http://bugs.otrs.org/show_bug.cgi?id=8482) - Responsible of a ticket without responsible permission.
- 2012-05-29 Fixed bug#[8485](http://bugs.otrs.org/show_bug.cgi?id=8485) - CustomerUser validation fails in GI Ticket Operations if there is no
ValidID in the mapping.
- 2012-05-29 Fixed bug#[8529](http://bugs.otrs.org/show_bug.cgi?id=8529) - Fixed print to STDERR in ReferenceData.pm.
- 2012-05-28 Fixed bug#[8427](http://bugs.otrs.org/show_bug.cgi?id=8427) - Dynamic Field Type Multiselect not shown in Notification (event).
- 2012-05-27 Updated Norwegian translation, thanks to Lars Magnus Herland!
- 2012-05-25 Fixed bug#[8189](http://bugs.otrs.org/show_bug.cgi?id=8189) - AgentTicketCompose: Pressing "Enter" will delete Attachment.
- 2012-05-25 Fixed bug#[7844](http://bugs.otrs.org/show_bug.cgi?id=7844) - Escalation Event does not respect service calendar of ticket/queue.
- 2012-05-25 Fixed bug#[8228](http://bugs.otrs.org/show_bug.cgi?id=8228) - Ticket::Frontend::AgentTicketNote###StateDefault doesn't work.
- 2012-05-25 Added template list to all output filter config to improve performance.
- 2012-05-25 Fixed bug#[8519](http://bugs.otrs.org/show_bug.cgi?id=8519) - Kernel::System::TicketSearch-\>TicketSearch() doesn't properly handle
array references in SortBy parameter
- 2012-05-24 Fixed bug#[7512](http://bugs.otrs.org/show_bug.cgi?id=7512) - AJAX-reload of SMIME-fields did not work properly.
- 2012-05-24 Fixed bug#[8518](http://bugs.otrs.org/show_bug.cgi?id=8518) - Crypt on multiple recipients error replaces Crypt selection.
- 2012-05-22 Fixed bug#[8164](http://bugs.otrs.org/show_bug.cgi?id=8164) - Internal articles are visible within customer ticket overview.
- 2012-05-22 Fixed bug#[8506](http://bugs.otrs.org/show_bug.cgi?id=8506) - Customer email link won't open in popup as expected.
- 2012-05-20 Fixed bug#[7844](http://bugs.otrs.org/show_bug.cgi?id=7844) - Escalation Event does not respect service calendar of ticket/queue.
- 2012-05-18 Added otrs.RefreshSMIMEKeys.pl to refresh SMIME certificate filenames according to the
system's current OpenSSL version.
- 2012-05-17 Fixed bug#[8498](http://bugs.otrs.org/show_bug.cgi?id=8498) - OpenSSL 1.0.0 does not get the stored SMIME certificates when
-CApath is used in the command.
- 2012-05-16 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized.
- 2012-05-15 Updated French translation, thanks to Romain Monnier!
- 2012-05-11 Fixed bug#[8467](http://bugs.otrs.org/show_bug.cgi?id=8467) - Reply to an e-mail address with ' not possible.
- 2012-05-11 Fixed bug#[8352](http://bugs.otrs.org/show_bug.cgi?id=8352) - Wrong substitution regex in HTMLUtils.pm-\>ToAscii.
- 2012-05-11 Fixed bug#[8401](http://bugs.otrs.org/show_bug.cgi?id=8401) - DynamicField Update doesn't update the X-OTRS-DynamicField-XXX
Fields in Postmaster Filters.
- 2012-05-11 Fixed bug#[5746](http://bugs.otrs.org/show_bug.cgi?id=5746) - Using PerlEx you have to restart IIS each time a setting is
changed in SysConfig.
- 2012-05-10 Fixed bug#[8452](http://bugs.otrs.org/show_bug.cgi?id=8452) - Dynamic Field Date/Time not working when server runs on UTC.
# 3.1.5 2012-05-15
- 2012-05-09 Fixed bug#[8466](http://bugs.otrs.org/show_bug.cgi?id=8466) - On Win32 GenericInterface does not return results properly.
- 2012-05-08 Fixed bug#[8465](http://bugs.otrs.org/show_bug.cgi?id=8465) - Can't create cache for web service debug log on win32 platforms.
- 2012-05-08 Fixed bug#[7919](http://bugs.otrs.org/show_bug.cgi?id=7919) - Translation of ticket states in CSV Export of CustomerTicketSearch.
- 2012-05-08 Fixed bug#[8461](http://bugs.otrs.org/show_bug.cgi?id=8461) - CustomerTicketSearch doesn't use ticket ACL rules.
- 2012-05-04 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly (follow-up fix).
- 2012-05-04 Fixed bug#[2452](http://bugs.otrs.org/show_bug.cgi?id=2452) - SMIME encoded E-Mails are not decrypted properly by OTRS (follow-up fix).
- 2012-05-03 Fixed bug#[8446](http://bugs.otrs.org/show_bug.cgi?id=8446) - Dynamic Field type TextArea missing \> 3800 characters validation.
- 2012-05-02 Fixed bug#[8447](http://bugs.otrs.org/show_bug.cgi?id=8447) - Checkbox Dynamic Field is wrong calculated in statistics.
- 2012-05-02 Fixed bug#[8328](http://bugs.otrs.org/show_bug.cgi?id=8328) - Statistic containing restriction on dynamic field ignores the
restriction.
- 2012-05-01 Fixed bug#[8439](http://bugs.otrs.org/show_bug.cgi?id=8439) - AgentTicketForward: ticket not unlocked after
selecting a close state.
- 2012-04-27 Fixed bug#[7168](http://bugs.otrs.org/show_bug.cgi?id=7168) - Ticket Overview Control Row can only be one line high.
- 2012-04-26 Fixed bug#[8437](http://bugs.otrs.org/show_bug.cgi?id=8437) - Dynamic Field order duplicated when change the order of a field.
- 2012-04-26 Fixed bug#[8409](http://bugs.otrs.org/show_bug.cgi?id=8409) - Deselecting 'select all' in queue view does not work.
- 2012-04-26 Updated Hungarian translation, thanks to Csaba Nemeth!
- 2012-04-26 Fixed bug#[8424](http://bugs.otrs.org/show_bug.cgi?id=8424) - Ticket articles of large tickets cannot be opened.
- 2012-04-25 Added possibility to specify a cache type for selective cache cleaning
in bin/otrs.DeleteCache.
- 2012-04-24 Added possibility to define ACL rules by user role.
- 2012-04-24 Fixed bug#[8415](http://bugs.otrs.org/show_bug.cgi?id=8415) - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
- 2012-04-24 Fixed bug#[8288](http://bugs.otrs.org/show_bug.cgi?id=8288) - Autocomplete search results show up in Times font when using Internet Explorer.
- 2012-04-24 Fixed bug#[8414](http://bugs.otrs.org/show_bug.cgi?id=8414) - ACL for AgentTicketCustomer in AgentTicketZoom doesn't affect
CustomerID link in ticket information.
- 2012-04-24 Updated CKEditor to version 3.6.3.
- 2012-04-23 Fixed bug#[8369](http://bugs.otrs.org/show_bug.cgi?id=8369) - Wrong handling of Ticket ACL in AJAX Updates.
# 3.1.4 2012-04-24
- 2012-04-15 Fixed bug#[8284](http://bugs.otrs.org/show_bug.cgi?id=8284) - The text "Cc: (xx@mail.com) added database email!" is confusing.
- 2012-04-16 Fixed bug#[8392](http://bugs.otrs.org/show_bug.cgi?id=8392) - DynamicFieldAdd returns wrong value.
- 2012-04-16 Fixed bug#[8387](http://bugs.otrs.org/show_bug.cgi?id=8387) - UseSyncBackend configuration does not conform to OTRS style.
- 2012-04-16 Fixed bug#[8367](http://bugs.otrs.org/show_bug.cgi?id=8367) - Customer entry not marked as mandatory.
- 2012-04-13 Fixed uninitialized value problem in Kernel/Output/HTML/Layout.pm.
- 2012-04-06 Fixed bug#[8348](http://bugs.otrs.org/show_bug.cgi?id=8348) - Wrong pop-up close behavior when no URL is given
and SessionUseCookie is set to No.
- 2012-04-06 Fixed bug#[8346](http://bugs.otrs.org/show_bug.cgi?id=8346) - Incoming phone calls trigger NewTicket
notification, even for existing tickets.
- 2012-04-06 Fixed bug#[8353](http://bugs.otrs.org/show_bug.cgi?id=8353) - Small typo in print CSS.
- 2012-04-06 Fixed bug#[8370](http://bugs.otrs.org/show_bug.cgi?id=8370) - AgentTicketForward does not set pending date for pending states.
- 2012-04-05 Fixed bug#[8368](http://bugs.otrs.org/show_bug.cgi?id=8368) - Personal queues update is not reflected in UI.
- 2012-04-03 Fixed bug#[8363](http://bugs.otrs.org/show_bug.cgi?id=8363) - SOAP Transport can't send a value '0'.
- 2012-04-02 Added new Slovenian translation, thanks to Gorazd Zagar and Andrej Cimerlajt!
- 2012-04-02 Updated Italian translation, thanks to Massimo Bianchi!
- 2012-03-30 Fixed bug#[8356](http://bugs.otrs.org/show_bug.cgi?id=8356) - ACLs for DynamicFields does not work on AgentTicketSearch.
- 2012-03-30 Added new config feature to limit the number of 'From' entries in
AgentTicketPhone to 1 (optional). Use the setting
'Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom' if you want this.
- 2012-03-29 Fixed uninitialized value error in Kernel/System/Log.pm.
- 2012-03-29 Added caching for DynamicFieldValue entries to improve system performance.
- 2012-03-29 Fixed bug#[8336](http://bugs.otrs.org/show_bug.cgi?id=8336) - otrs.ExportStatsToOPM.pl broken.
- 2012-03-29 Fixed bug#[8349](http://bugs.otrs.org/show_bug.cgi?id=8349) - Caching breaks Admin frontend.
- 2012-03-26 Improved performance on MySQL databases by removing useless LOWER statements.
- 2012-03-26 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly.
- 2012-03-23 Disabled error message in RemoveSessionID().
- 2012-03-23 Repaired broken cache handling in DynamicFieldList().
# 3.1.3 2012-03-29
- 2012-03-27 Fixed bug#[8343](http://bugs.otrs.org/show_bug.cgi?id=8343) - Configuration of additional modules can be lost during upgrade.
- 2012-03-22 Renamed form id in AgentLinkObject.dtl to make sure it doesn't interfere with wrong CSS
- 2012-03-22 Updated Portugese translation, thanks to Rui Francisco!
- 2012-03-21 Fixed bug#[8333](http://bugs.otrs.org/show_bug.cgi?id=8333) - Type option '-' should not be available in
ActionTicketCommon screens.
- 2012-03-20 Fixed bug#[8331](http://bugs.otrs.org/show_bug.cgi?id=8331) - Unable to delete ticket with \> 1000 articles
on Oracle database.
- 2012-03-20 Fixed bug#[8335](http://bugs.otrs.org/show_bug.cgi?id=8335) - Cache keys are not always properly constructed.
- 2012-03-20 Dynamic fields and associated values can now be deleted in the admin area.
- 2012-03-20 Do not show the empty item in dynamic field search fields.
- 2012-03-19 Fixed an issue where DBUpdate-to-3.1.pl would die because
of certain free text or free time configuration settings.
- 2012-03-19 Fixed bug#[8334](http://bugs.otrs.org/show_bug.cgi?id=8334) migration fails if FreeTime fields are not in use.
- 2012-03-18 Added internal cache to Kernel/System/Lock.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Salutation.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Type.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Valid.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Queue.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/State.pm to improve performance.
- 2012-03-18 Added internal cache to Kernel/System/Priority.pm to improve performance.
- 2012-03-18 Improved performance of Kernel/Modules/AdminPackageManager.
- 2012-03-18 Improved performance of Kernel/System/Package.pm.
- 2012-03-17 Improved performance by using SlaveDB in Dashboard if it is configured.
- 2012-03-17 Improved performance by using Digest::SHA if it is available.
- 2012-03-16 Added cache to Kernel/System/XML.pm to improve performance.
- 2012-03-16 Added cache to Kernel/System/Package.pm to improve performance.
- 2012-03-15 Fixed bug#[8320](http://bugs.otrs.org/show_bug.cgi?id=8320) - IMAP FLAGS (\Seen \Recent) are appended to article body
by upgrading bundled Net::IMAP::Simple to version 1.2030.
- 2012-03-14 Added internal cache to user preferences backend to improve performance.
- 2012-03-14 Added internal cache to customer user preferences backend to improve performance.
- 2012-03-14 Added internal cache to queue preferences backend to improve performance.
- 2012-03-14 Added internal cache to service preferences backend to improve performance.
- 2012-03-14 Added internal cache to sla preferences backend to improve performance.
- 2012-03-09 Fixed bug#[8286](http://bugs.otrs.org/show_bug.cgi?id=8286) - Adressbook forgets selected entries.
- 2012-03-07 Fixed bug#[8297](http://bugs.otrs.org/show_bug.cgi?id=8297) - Selectbox for new owner causes ajax update
on every change made via keyboard.
- 2012-03-07 Updated Catalan translation, thanks to Antionio Linde!
- 2012-03-05 Fixed bug#[7545](http://bugs.otrs.org/show_bug.cgi?id=7545) - AgentTicketBounce lacks permission checks.
# 3.1.2 2012-03-06
- 2012-03-01 Fixed bug#[8282](http://bugs.otrs.org/show_bug.cgi?id=8282) - Dropdown and Multiselect Dynamic Fields without Possible values
causes errors with LayoutObject BuildSelection function.
- 2012-03-01 Fixed bug#[8277](http://bugs.otrs.org/show_bug.cgi?id=8277) - DynamicField Values not deleted when ticket is deleted.
- 2012-02-28 Fixed bug#[8274](http://bugs.otrs.org/show_bug.cgi?id=8274) - Dynamic Fields ACLs does not work correctly at Ticket Split.
- 2012-02-28 Improved #[7526](http://bugs.otrs.org/show_bug.cgi?id=7526) - Fixed handling of special characters (, ), &, - within statistics.
- 2012-02-27 Fixed bug#[8255](http://bugs.otrs.org/show_bug.cgi?id=8255) - TicketSearch in DynamicFields doesn't support ExtendedSearchCondition.
- 2012-02-25 Fixed bug#[8258](http://bugs.otrs.org/show_bug.cgi?id=8258) - DynamicField date value is reset to NULL.
- 2012-02-23 Fixed bug#[8214](http://bugs.otrs.org/show_bug.cgi?id=8214) - OTRS Init script on Red Hat / SUSE fails to check scheduler.
- 2012-02-23 Fixed bug#[8227](http://bugs.otrs.org/show_bug.cgi?id=8227) - LDAP user syncronisation doesn't work.
- 2012-02-23 Fixed bug#[8235](http://bugs.otrs.org/show_bug.cgi?id=8235) - Searching on DynamicFields, results are lost on next page.
- 2012-02-21 Fixed bug#[8252](http://bugs.otrs.org/show_bug.cgi?id=8252) - Small typo in German translation of AgentTicketZoom.
- 2012-02-16 Fixed bug#[8226](http://bugs.otrs.org/show_bug.cgi?id=8226) - Problem with Customized DynamicFields in TicketOverviewSmall.
- 2012-02-16 Fixed bug#[8233](http://bugs.otrs.org/show_bug.cgi?id=8233) - DB error migrating stats on Oracle.
- 2012-02-14 Fixed bug#[8224](http://bugs.otrs.org/show_bug.cgi?id=8224) - Admin Responses screen does not allow to filter responses.
- 2012-02-14 Fixed bug#[7652](http://bugs.otrs.org/show_bug.cgi?id=7652) - OpenSearch providers are served with wrong mime type.
Follow-up fix.
- 2012-02-14 Fixed bug#[8140](http://bugs.otrs.org/show_bug.cgi?id=8140) - Shortcut for creating new e-mail ticket doesn't work.
The hotkey for "new email ticket" was changed from e to m to avoid a collision.
- 2012-02-14 Fixed bug#[8144](http://bugs.otrs.org/show_bug.cgi?id=8144) - Typo and improved logging in GenericAgent.pm.
- 2012-02-14 Fixed bug#[8183](http://bugs.otrs.org/show_bug.cgi?id=8183) - Canceling AgentTicketCompose on an unlocked ticket generates
ChallengeToken error.
- 2012-02-13 Fixed bug#[8219](http://bugs.otrs.org/show_bug.cgi?id=8219) - TicketCreate and TicketUpdate GI ticket operations requires a valid
CustomerUser.
- 2012-02-13 Fixed bug#[8201](http://bugs.otrs.org/show_bug.cgi?id=8201) - Popup in browser always open on leftmost display when using
dual monitor setup.
- 2012-02-13 Fixed bug#[8202](http://bugs.otrs.org/show_bug.cgi?id=8202) - Kernel::System::JSON-\>Decode() dies when providing malformed JSON.
- 2012-02-13 Fixed bug#[8211](http://bugs.otrs.org/show_bug.cgi?id=8211) - Typos in Labels: DYNAMICFILED.
- 2012-02-09 Fixed bug#[7109](http://bugs.otrs.org/show_bug.cgi?id=7109) - Statistics error when PDF support is not active.
# 3.1.1 2012-02-14
- 2012-02-09 Fixed bug#[8184](http://bugs.otrs.org/show_bug.cgi?id=8184) - Uninstall and upgrade fails if file in package can't be removed.
- 2012-02-09 Fixed bug#[8199](http://bugs.otrs.org/show_bug.cgi?id=8199) - Linked tickets open only in tabs.
- 2012-02-03 Fixed bug#[8148](http://bugs.otrs.org/show_bug.cgi?id=8148) - Wrong presentation of queue structure in CustomerTicketMessage.
- 2012-02-03 Fixed bug#[8137](http://bugs.otrs.org/show_bug.cgi?id=8137) - Issues with Owner list refresh when selecting a new Owner.
- 2012-02-03 Fixed bug#[8180](http://bugs.otrs.org/show_bug.cgi?id=8180) - bin/otrs.LoaderCache.pl exit code is wrong.
# 3.1.0 rc1 2012-02-07
- 2012-02-03 Fixed bug#[8171](http://bugs.otrs.org/show_bug.cgi?id=8171) - Table rows have different heights.
- 2012-02-02 Fixed bug#[7937](http://bugs.otrs.org/show_bug.cgi?id=7937) - HTMLUtils.pm ignore to much of e-mail source code.
- 2012-02-02 Fixed bug#[7972](http://bugs.otrs.org/show_bug.cgi?id=7972) - Some mails may not present HTML part when using rich viewing.
- 2012-02-02 Fixed bug#[8179](http://bugs.otrs.org/show_bug.cgi?id=8179) - DynamicField backend DateTime renders timestamps with seconds.
- 2012-01-31 Fixed bug#[8163](http://bugs.otrs.org/show_bug.cgi?id=8163) - Ticket / Article title can't be copied if value is too long.
- 2012-01-31 Fixed bug#[8161](http://bugs.otrs.org/show_bug.cgi?id=8161) - History hover broken - missing title attribute.
- 2012-01-30 Fixed bug#[8147](http://bugs.otrs.org/show_bug.cgi?id=8147) - Possible values for queues not being considered in ACLs.
- 2012-01-30 Fixed bug#[8021](http://bugs.otrs.org/show_bug.cgi?id=8021) - Creating new Dynamic Field is not adding the field name
to the X-OTRS header lists configuration for the PostMaster filters.
- 2012-01-27 Fixed bug#[8145](http://bugs.otrs.org/show_bug.cgi?id=8145) - TicketFreeTime entries in search profiles don't get updated.
- 2012-01-27 Fixed bug#[2820](http://bugs.otrs.org/show_bug.cgi?id=2820) - Wide character in Syslog message causes Perl crash on utf8 systems.
# 3.1.0 beta5 2012-01-31
- 2012-01-25 Fixed bug#[7890](http://bugs.otrs.org/show_bug.cgi?id=7890) - Changed wording of config setting for RFC 5321 compliance.
- 2012-01-24 Fixed bug#[8068](http://bugs.otrs.org/show_bug.cgi?id=8068) - Corrected field & DynamicField preselection on TicketSplit.
- 2012-01-24 Fixed bug#[8115](http://bugs.otrs.org/show_bug.cgi?id=8115) - Richtext editor not show in customer interface after switching
to Catalan frontend language.
- 2012-01-23 Fixed bug#[7994](http://bugs.otrs.org/show_bug.cgi?id=7994) - ACL: action-restrictions not possible for all ticket actions.
- 2012-01-23 Fixed bug#[7984](http://bugs.otrs.org/show_bug.cgi?id=7984) - Unable to select the output format of statistics.
- 2012-01-23 Fixed bug#[8136](http://bugs.otrs.org/show_bug.cgi?id=8136) - Browser Time Detection and time zone UTC generates warning in
web server error log.
- 2012-01-23 Fixed bug#[8132](http://bugs.otrs.org/show_bug.cgi?id=8132) - Browser version message misleading when 'compatibility mode'
is enabled in Internet Explorer.
- 2012-01-23 Fixed bug#[7916](http://bugs.otrs.org/show_bug.cgi?id=7916) - Address Book doesn't work correctly.
- 2012-01-23 Fixed bug#[8019](http://bugs.otrs.org/show_bug.cgi?id=8019) - Ticket customer info widget has unneeded scroll bars.
- 2012-01-23 Fixed bug#[8066](http://bugs.otrs.org/show_bug.cgi?id=8066) - TicketAcl with empy possible List for DynamicFields crashes.
- 2012-01-20 Fixed bug#[7495](http://bugs.otrs.org/show_bug.cgi?id=7495) - Cursor stands still in editor in IE 9.
- 2012-01-20 Fixed bug#[8129](http://bugs.otrs.org/show_bug.cgi?id=8129) - Ticket Unwatch may lead to errorscreen.
- 2012-01-20 Updated Finnish translation file, thanks to Mikko Hynninen!
- 2012-01-17 Fixed bug#[8117](http://bugs.otrs.org/show_bug.cgi?id=8117) - Can't create ticket for newly created customer user.
- 2012-01-16 Fixed bug#[8094](http://bugs.otrs.org/show_bug.cgi?id=8094) - Typo In Ticket.pm.
- 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm.
# 3.1.0 beta4 2012-01-17
- 2012-01-12 Fixed bug#[8107](http://bugs.otrs.org/show_bug.cgi?id=8107) - Ticket state is not set as default on ticket edit screens.
- 2012-01-12 Fixed bug#[8105](http://bugs.otrs.org/show_bug.cgi?id=8105) - Changing Priority does not update all relevant SysConfig fields.
- 2012-01-11 Dramatically improved HTML rendering performance for pages with a large
amount of data, thanks to Stefan Bedorf!
- 2012-01-11 Fixed bug#[8103](http://bugs.otrs.org/show_bug.cgi?id=8103) - Edit screens does not get Dynamic Field values from selected ticket.
- 2012-01-11 Fixed bug#[8070](http://bugs.otrs.org/show_bug.cgi?id=8070) - Configured year ranges do not apply for date DynamicFields.
- 2012-01-11 Updated CPAN module YAML to version 0.78.
- 2012-01-11 Updated CPAN module Net::IMAP::Simple to version 1.20271.
- 2012-01-11 Updated CPAN module LWP::UserAgent to version 6.03.
- 2012-01-11 Updated CPAN module Digest::SHA::PurePerl to version 5.70.
- 2012-01-11 Updated CPAN module CGI to version 3.59.
- 2012-01-10 Fixed bug#[8095](http://bugs.otrs.org/show_bug.cgi?id=8095) - Dashboard ticket list does not support DynamicFields.
- 2012-01-10 Ticket search and ticket link should require at least one search parameter.
- 2012-01-09 Improved consistency of ChallengeToken checks in the agent and admin interface.
- 2012-01-03 Updated Serbian translation, thanks to Milorad Jovanovic!
- 2011-12-23 Fixed bug#[8052](http://bugs.otrs.org/show_bug.cgi?id=8052) - ACLs code is called even when there is no defined ACL or ACL module.
- 2011-12-23 Fixed bug#[8037](http://bugs.otrs.org/show_bug.cgi?id=8037) - Registration screen in web installer produces HTTP 500 error.
- 2011-12-22 Fixed bug#[7947](http://bugs.otrs.org/show_bug.cgi?id=7947) - Service list can be made useless with simple ACL and/or disabling
services.
- 2011-12-22 Fixed bug#[8049](http://bugs.otrs.org/show_bug.cgi?id=8049) - TicketFreeText X-headers should not exist on new installations.
- 2011-12-22 Fixed bug#[8043](http://bugs.otrs.org/show_bug.cgi?id=8043) - TicketSplit does not use default ACLs from parent.
- 2011-12-21 Fixed bug#[8044](http://bugs.otrs.org/show_bug.cgi?id=8044) - TicketACL does not get dynamic fields as ticket attributes always.
- 2011-12-21 Fixed bug#[8039](http://bugs.otrs.org/show_bug.cgi?id=8039) - SysConfig writes files in a non-atomic way.
- 2011-12-20 Fixed bug#[4239](http://bugs.otrs.org/show_bug.cgi?id=4239) - Include ticket number in toolbar fulltext search.
- 2011-12-20 Fixed bug#[7955](http://bugs.otrs.org/show_bug.cgi?id=7955) - Customer identity is not displayed on Customer Interface.
- 2011-12-20 Fixed bug#[8035](http://bugs.otrs.org/show_bug.cgi?id=8035) - SOAP interface does not allow to create/update
CustomerCompany records.
- 2011-12-20 Fixed bug#[8027](http://bugs.otrs.org/show_bug.cgi?id=8027) - Duplicated slash in cache subdirectory names.
- 2011-12-20 Make sure the customer is being returned to ticket search result after using
'back' link from a ticket he has reached from the search result page.
- 2011-12-19 Fixed bug#[7666](http://bugs.otrs.org/show_bug.cgi?id=7666) - Queue Preferences potentially slow.
- 2011-12-19 Updated Polish translation file, thanks to Pawel!
- 2011-12-16 Fixed Lithuanian language file encoding.
- 2011-12-16 Added OTRS 2.4-style article colors to the article list in AgentTicketZoom.
This is disabled by default, enable 'Ticket::UseArticleColors' in SysConfig to use it.
# 3.1.0 beta3 2011-12-20
- 2011-12-15 Fixed bug#[8012](http://bugs.otrs.org/show_bug.cgi?id=8012) - Confusing dashboard filter names.
- 2011-12-14 Fixed bug#[8000](http://bugs.otrs.org/show_bug.cgi?id=8000) - Queues are translated if are displayed in list-style.
- 2011-12-13 Added feature bug#[7893](http://bugs.otrs.org/show_bug.cgi?id=7893) - Customer Info in TicketZoom can now also list open tickets
based on CustomerUserLogin rather than CustomerID, and can list closed tickets as well.
- 2011-12-13 Fixed bug#[8020](http://bugs.otrs.org/show_bug.cgi?id=8020) - Queue list in new move window has the current queue enabled.
- 2011-12-13 Fixed bug#[8017](http://bugs.otrs.org/show_bug.cgi?id=8017) - After first AJAXUpdate call, MultiSelect DynamicFields gets empty.
- 2011-12-13 Fixed bug#[7999](http://bugs.otrs.org/show_bug.cgi?id=7999) - Uncheck all services for a customer doesn't work.
- 2011-12-13 Fixed bug#[7005](http://bugs.otrs.org/show_bug.cgi?id=7005) - JavaScript Init function is executed more than once in TicketZoom.
- 2011-12-13 Fixed bug#[7020](http://bugs.otrs.org/show_bug.cgi?id=7020) - Error in MySQL Syntax when CustomerID contains special characters.
- 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails.
- 2011-12-12 Fixed bug#[8009](http://bugs.otrs.org/show_bug.cgi?id=8009) - Statistic overview does not show the statistic object name
for static statistics.
- 2011-12-12 Changed the default behaviour of TicketGet() and ArticleGet() to NOT return the
dynamic field values for performance reasons. If you need them, pass DynamicFields =\> 1.
- 2011-12-09 Fixed bug#[7014](http://bugs.otrs.org/show_bug.cgi?id=7014) - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax.
- 2011-12-09 Removed compatibility modules AgentTicketMailbox and CustomerZoom
(these only performed redirects to newer screens).
- 2011-12-09 Fixed bug#[7997](http://bugs.otrs.org/show_bug.cgi?id=7997) - Fetching mail via AdminMailAccount does not work.
- 2011-12-09 Fixed bug#[7991](http://bugs.otrs.org/show_bug.cgi?id=7991) - Locale::Codes is not bundled in 3.1.0beta2 tarball, breaking Customer Cumpany
screen.
- 2011-12-09 Fixed bug#[7995](http://bugs.otrs.org/show_bug.cgi?id=7995) - Previous owner is missing in AgentTicketMove.
- 2011-12-09 Updated Japanese Translation, thanks to Kaoru Hayama!
- 2011-12-08 A bug related to oracle made database updates necessary ON ALL PLATFORMS when upgrading from beta1 or beta2.
Please see the UPGRADING file for details.
- 2011-12-07 Fixed bug#[7959](http://bugs.otrs.org/show_bug.cgi?id=7959) - Problem when entering a customer in the autocomplete field in AgentTicketPhone.
- 2011-12-07 Fixed bug#[7976](http://bugs.otrs.org/show_bug.cgi?id=7976) - Add Event Trigger Asynchronous not correctly displayed in Event Triggers Table.
- 2011-12-06 Fixed bug#[7981](http://bugs.otrs.org/show_bug.cgi?id=7981) - Stats sum on X axis does not display total if the total is zero.
- 2011-12-06 Fixed bug#[4740](http://bugs.otrs.org/show_bug.cgi?id=4740) - HTTP header in Redirect is not syntactically correct.
- 2011-12-06 Fixed bug#[5253](http://bugs.otrs.org/show_bug.cgi?id=5253) - User preferences are updated when displaying an overview.
- 2011-12-05 Fixed bug#[5356](http://bugs.otrs.org/show_bug.cgi?id=5356) - TicketFreeText (now Dynamic Fields) containing domain name - causes
Agent interface issues
- 2011-12-05 Fixed bug#[3334](http://bugs.otrs.org/show_bug.cgi?id=3334) - FreeFields (now Dynamic Fields) with content "0" aren't displayed
within TicketZoom view
- 2011-12-05 Fixed bug#[4032](http://bugs.otrs.org/show_bug.cgi?id=4032) - TicketFreeText (now Dynamic Fields)- DefaultSelection does not work
for AgentTicketForward
- 2011-12-05 Fixed bug#[7923](http://bugs.otrs.org/show_bug.cgi?id=7923) - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
- 2011-12-05 Fixed bug#[7975](http://bugs.otrs.org/show_bug.cgi?id=7975) - Wrong Type parameter is sent on Dynamic Fields ACLs.
- 2011-12-05 Fixed bug#[7968](http://bugs.otrs.org/show_bug.cgi?id=7968) - DynamicField empty value "-" disappears on AJAX reload.
- 2011-12-05 Fixed bug#[3544](http://bugs.otrs.org/show_bug.cgi?id=3544) - Don't show link to AgentTicketCustomer if agent does not have
permissions.
- 2011-12-05 Fixed bug#[7900](http://bugs.otrs.org/show_bug.cgi?id=7900) - DefaultQueue does not preselect queue in CustomerTicketMessage.
- 2011-12-05 Fixed bug#[7184](http://bugs.otrs.org/show_bug.cgi?id=7184) - Service catalog is not useable with sophisticated amount of entries.
- 2011-12-05 Fixed bug#[7864](http://bugs.otrs.org/show_bug.cgi?id=7864) - Inconsequent wrapping of text causes ugly notifications.
- 2011-12-05 Fixed bug#[7967](http://bugs.otrs.org/show_bug.cgi?id=7967) - Misleading comment on DF Dropdown setup.
- 2011-12-05 Fixed bug#[7966](http://bugs.otrs.org/show_bug.cgi?id=7966) - Little german translation enhancement.
- 2011-12-02 Fixed bug#[5437](http://bugs.otrs.org/show_bug.cgi?id=5437) - Reload of TicketFreeTexFields (now DynamicFields) (for ACL).
- 2011-12-02 Fixed bug#[7056](http://bugs.otrs.org/show_bug.cgi?id=7056) - AgentTicketMove.pm does not handle TicketFreeText
(now DynamicFields) correctly.
- 2011-12-02 Fixed bug#[7442](http://bugs.otrs.org/show_bug.cgi?id=7442) - Dashboard permission check for multiple Groups only
tests first group.
- 2011-12-02 Fixed bug#[4548](http://bugs.otrs.org/show_bug.cgi?id=4548) - 'Ajax overwrites OnChange' in BuildSelection().
# 3.1.0 beta2 2011-12-06
- 2011-11-30 Fixed bug#[6715](http://bugs.otrs.org/show_bug.cgi?id=6715) - Setting CustomerID with otrs.AddCustomerUser.pl.
- 2011-11-29 Fixed bug#[7719](http://bugs.otrs.org/show_bug.cgi?id=7719) - Agent login page does not offer user to save password
with Firefox browser.
- 2011-11-29 Fixed bug#[4957](http://bugs.otrs.org/show_bug.cgi?id=4957) - Password Change dialog misses "Current Password" option.
- 2011-11-29 Show Article Creator in article view, similar to Idea#378.
- 2011-11-28 Updated CPAN module Apache::DBI to version 1.11.
- 2011-11-28 Updated CPAN module Mozilla::CA to version 20111025.
- 2011-11-26 Added ReferenceData object that provides ISO-3166 country codes.
Could be extend to contain other data later.
- 2011-11-23 Fixed bug#[7926](http://bugs.otrs.org/show_bug.cgi?id=7926) - AJAX refresh does not work on some fields.
- 2011-11-24 Fixed bug#[7931](http://bugs.otrs.org/show_bug.cgi?id=7931) - Operations and Invokers can't be deleted from web service if the
Controller is not present or not registered.
- 2011-11-23 Fixed bug#[7921](http://bugs.otrs.org/show_bug.cgi?id=7921) - Running DBUpdate-to-3.1-post.mssql.sql on Microsoft SQL Server
generates errors.
- 2011-11-23 Added Idea#378 - Show ticket creator in zoom view.
- 2011-11-23 Fixed bug#[6139](http://bugs.otrs.org/show_bug.cgi?id=6139) - Hide current queue in queue move dialog in AgentTicketZoom.
- 2011-11-23 Fixed bug#[6365](http://bugs.otrs.org/show_bug.cgi?id=6365) - AdminMailAccount Queue field should be hidden or disabled if Dispatching
is set to 'By Mail'.
- 2011-11-23 Fixed bug#[7930](http://bugs.otrs.org/show_bug.cgi?id=7930) - Depreciation warnings in error log when running OTRS on
Perl 5.14.
- 2011-11-21 Fixed bug#[7914](http://bugs.otrs.org/show_bug.cgi?id=7914) - DynamicField value Storage on AgentTicketActionCommon.pm and
AgentTicketPhoneCommon.pm.
- 2011-11-21 Fixed bug#[7923](http://bugs.otrs.org/show_bug.cgi?id=7923) - Free field value not correctly migrated error on DBUpdate-to-3.1.pl.
- 2011-11-21 Fixed bug#[3804](http://bugs.otrs.org/show_bug.cgi?id=3804) - Stats in Bar or Pie chart formats don't display non-
ascii characters correctly.
- 2011-11-21 Fixed bug#[7920](http://bugs.otrs.org/show_bug.cgi?id=7920) - New ACL mechanism does not update Ticket{StateType} when a State
or StateID is given.
- 2011-11-21 Use the secure attribute to restrict cookies to HTTPS if it is used.
- 2011-11-21 Fixed bug#[7909](http://bugs.otrs.org/show_bug.cgi?id=7909) - Errors should be logged in web server error log only.
- 2011-11-21 Added feature to drag and drop/copy and paste images to richtext editor in firefox (base64 encoded).
- 2011-11-19 Fixed bug#[7917](http://bugs.otrs.org/show_bug.cgi?id=7917) - New ACL mechanism does not generate DynamicField hash check when
only TicketID is given.
# 3.1.0 beta1 2011-11-22
- 2011-11-15 Added IE7 to browser blacklist.
- 2011-11-15 Updated German translation.
- 2011-11-14 Fixed bug#[7526](http://bugs.otrs.org/show_bug.cgi?id=7526) - OTRS Ticket Search not working with ( or ).
- 2011-11-14 Added Idea#724 - Connect to IMAP servers using TLS encryption.
- 2011-11-14 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Add the option to get mail from a specified IMAP folder.
- 2011-11-14 Added new 'registration' mask to install process.
- 2011-11-10 Fixed bug#[5863](http://bugs.otrs.org/show_bug.cgi?id=5863) - Added autocomplete for Cc and Bcc in AgentTicketCompose
- 2011-11-10 Fixed AgentBook (addressbook) to cooperate with the new autocomplete handling
in the ticket screens.
- 2011-11-08 Fixed correct validation handling of RTE.
- 2011-11-07 Fixed spelling mistake in README.
- 2011-11-04 Removed 'address' and 'div' style formats from CKEditor.
- 2011-11-04 Added support for CKEditor on iPhone and iPad with iOS5.
- 2011-11-04 Added config option Frontend::AgentLinkObject::WildcardSearch to enable
wildcard search if the AgentLinkObject mask is started.
- 2011-11-01 Added functionality to allow to use auto-complete feature for more
than one entry in To, From, Cc and Bcc fields into TicketPhone and EmailTicket screens.
- 2011-10-31 Fixed bug#[7454](http://bugs.otrs.org/show_bug.cgi?id=7454) - MSSQL should use NVARCHAR to store text strings rather than VARCHAR.
- 2011-10-31 Fixed bug#[7858](http://bugs.otrs.org/show_bug.cgi?id=7858) - Make "Apache::DBI" option not being overwritten with each update.
Apache::DBI is now loaded in web server configuration file.
- 2011-10-28 Updated CKEditor to 3.6.2.
- 2011-10-28 Updated json2.js to current version 2011-10-19.
- 2011-10-28 Updated stacktrace.js to 0.3.
- 2011-10-28 Updated jQuery Validate plugin to 1.9.
- 2011-10-28 Updated jQuery UI to 1.8.16.
- 2011-10-28 Updated jQuery to 1.6.4.
- 2011-10-24 Fixed bug#[7824](http://bugs.otrs.org/show_bug.cgi?id=7824) - Tickets locked through 'tmp\_lock' lock type aren't shown as locked
tickets
- 2011-10-20 Fixed bug#[7168](http://bugs.otrs.org/show_bug.cgi?id=7168) - Ticket Overview Control Row can only be one line high.
- 2011-09-28 Fixed Ticket#2011080542009673 - Improved location check for \_FileInstall().
- 2011-09-26 Added missing cpan module Encode::Locale which is now required
for HTTP::Response and LWP::UserAgent.
- 2011-09-16 Added new legacy driver for PostgreSQL 8.1 or earlier. This
needs to be activated for such older installations in Kernel/Config.pm
as follows:
```perl
$Self->{DatabasePostgresqlBefore82} = 1;
```
- 2011-09-09 Updated CPAN module Mozilla::CA to version 20110904.
- 2011-09-06 Converted all translation files to utf-8.
- 2011-09-01 Changed Postgresql driver to also use standard\_conforming\_strings
in regular database connections.
- 2011-09-01 Fixed bug#[7684](http://bugs.otrs.org/show_bug.cgi?id=7684) - PostMaster Filter Module fails to create ticket
if state set in filter is invalid.
- 2011-08-30 Updated CPAN module SOAP::Lite to version 0.714.
- 2011-08-30 Updated CPAN module libwww-perl to version 6.02.
- 2011-08-30 Updated CPAN module YAML to version 0.73.
- 2011-08-30 Updated CPAN module URI to version 1.59.
- 2011-08-30 Updated CPAN module Text::Diff to version 1.41.
- 2011-08-30 Updated CPAN module Proc::Daemon to version 0.14.
- 2011-08-30 Updated CPAN module Net::SMTP::TLS::ButMaintained to version 0.18.
- 2011-08-30 Updated CPAN module Net::IMAP::Simple to version 1.2024.
- 2011-08-30 Updated CPAN module Mozilla::CA to version 20110409.
- 2011-08-30 Updated CPAN module MailTools to version 2.08.
- 2011-08-30 Updated CPAN module JSON to version 2.53.
- 2011-08-30 Updated CPAN module JSON::PP to version 2.27200.
- 2011-08-30 Updated CPAN module HTTP::Message to version 6.02.
- 2011-08-30 Updated CPAN module Digest::SHA::PurePerl to version 5.62.
- 2011-08-30 Updated CPAN module CGI to version 3.55.
- 2011-08-24 Fixed bug#[6718](http://bugs.otrs.org/show_bug.cgi?id=6718) - error when running otrs-initial-insert.postgresql.sql by making
otrs.xml2sql.pl write out utf8 files and by adding 'SET standard\_conforming\_strings TO ON'.
- 2011-08-22 Fixed bug#[7635](http://bugs.otrs.org/show_bug.cgi?id=7635) - Remove support for Suse 9.
- 2011-08-22 Fixed bug#[6444](http://bugs.otrs.org/show_bug.cgi?id=6444) - OTRS rc scripts checks and stops local mysql database
and complains about having no database if you use a remote one.
- 2011-08-22 Fixed bug#[7638](http://bugs.otrs.org/show_bug.cgi?id=7638) - OTRS rc scripts installation/check/stop of Scheduler service.
- 2011-08-22 Fixed bug#[2365](http://bugs.otrs.org/show_bug.cgi?id=2365) - Removed dependency on MySQL in RPMs.
- 2011-08-12 Removed support for non-utf-8 internal encodings.
- 2011-07-29 Fixed bug#[7538](http://bugs.otrs.org/show_bug.cgi?id=7538) - CustomerSearchAutoComplete###QueryDelay has incorrect pattern match.
- 2011-07-20 Added feature bug#[976](http://bugs.otrs.org/show_bug.cgi?id=976) - Send emails via bulk action.
- 2011-07-18 Added feature bug#[7479](http://bugs.otrs.org/show_bug.cgi?id=7479) - Add "TicketChangeTime" as filter parameter
in Generic agent.
- 2011-07-01 Now stores binary data in VARBINARY rather than deprecated type
TEXT on MS SQL Server.
- 2011-07-01 Fixed bug#[7454](http://bugs.otrs.org/show_bug.cgi?id=7454) - MS SQL should use NVARCHAR to store text strings
rather than VARCHAR.
- 2011-06-21 TicketGet() now also returns ChangeBy and CreateBy.
- 2011-06-06 Fixed bug#[4946](http://bugs.otrs.org/show_bug.cgi?id=4946) - Notification mails lack "Precedence: bulk" or similar headers.
- 2011-05-20 Added feature bug#[7340](http://bugs.otrs.org/show_bug.cgi?id=7340) - It's not possible to sort tickets on last changed date.
- 2011-05-18 Added feature bug#[7207](http://bugs.otrs.org/show_bug.cgi?id=7207) - Display warning if user is logged in and out-of-office
is activated.
- 2011-05-16 Added feature bug#[7316](http://bugs.otrs.org/show_bug.cgi?id=7316) - Possibility to exclude articles of certain sender types from
being displayed in OverviewPreview mode and to display a certain article type as expanded when
entering the view.
- 2011-05-03 Added feature Ideascale#488 - Use ticket number in the URL to access to
its zoom view.
- 2011-05-02 Added feature bug#[6108](http://bugs.otrs.org/show_bug.cgi?id=6108) / Ideascale#87 - add the possibility to
register inbound phone conversations.
- 2011-04-29 Added enhancement bug#[7267](http://bugs.otrs.org/show_bug.cgi?id=7267) 0 Performance issue in dtl with large
pages. Thanks to Stelios Gikas \!
- 2011-04-29 Added enhancement bug#[7266](http://bugs.otrs.org/show_bug.cgi?id=7266) - Performance issue in ticket zoom -
article seen with many article. Thanks to Stelios Gikas \!
- 2011-04-27 Added feature bug#[5484](http://bugs.otrs.org/show_bug.cgi?id=5484) / IdeaScale#497 - Bulk action to set/change Ticket Type.
- 2011-04-27 Added feature bug#[7258](http://bugs.otrs.org/show_bug.cgi?id=7258) - Stats output always has a timestamp and report name in
the filename.
- 2011-04-27 Fixed bug#[7257](http://bugs.otrs.org/show_bug.cgi?id=7257) - Stats CSV outputs report name and timestamp as first line.
- 2011-04-27 Added feature bug#[5607](http://bugs.otrs.org/show_bug.cgi?id=5607) - otrs.GenerateStats.pl report only can be sent to one
recipient at a time.
- 2011-04-27 Fixed bug#[7211](http://bugs.otrs.org/show_bug.cgi?id=7211) - 'Valid' used in labels is now replaced with 'Validity'.
- 2011-04-25 Fixed bug#[7236](http://bugs.otrs.org/show_bug.cgi?id=7236) - Ticket::TicketTitleUpdate() does not update change\_time of ticket.
- 2011-04-20 Fixed ticket#2011041942007629 - Uninitialized value problem in AgentPreferences.pm.
- 2011-04-20 Fixed bug#[7243](http://bugs.otrs.org/show_bug.cgi?id=7243) - Problem if current\_timestamp of database system is
different to system time (e. g. time()).
- 2011-04-19 Fixed bug#[3549](http://bugs.otrs.org/show_bug.cgi?id=3549) - ACLs don't work against queues with nonlatin characters.
- 2011-04-18 Fixed bug#[7216](http://bugs.otrs.org/show_bug.cgi?id=7216) - Company names containing "&" pulled from Active Directory cause
errors in error.log when using Company Tickets.
- 2011-04-06 Added generic notification module to show messages in the agent interface.
- 2011-04-05 Fixed bug#[7182](http://bugs.otrs.org/show_bug.cgi?id=7182) - AgentDashboard preferences are always translated.
- 2011-03-29 Fixed bug#[6994](http://bugs.otrs.org/show_bug.cgi?id=6994) - AgentSelfNotifyOnAction is ignored for event based
notifications.
- 2011-03-24 Fixed bug#[6981](http://bugs.otrs.org/show_bug.cgi?id=6981) - ReadOnly CustomerUser sources should not be selectable for
creating new customers.
- 2011-03-15 Fixed bug#[7057](http://bugs.otrs.org/show_bug.cgi?id=7057) - Kernel::System::StandardResponse-\>StandardResponseLookup() is broken.
- 2011-03-15 Fixed bug#[7053](http://bugs.otrs.org/show_bug.cgi?id=7053) - Installer page titles are not localized.
- 2011-03-07 Added feature bug#[6992](http://bugs.otrs.org/show_bug.cgi?id=6992) - Ticket Responsible can't be set by GenericAgent.
- 2011-03-07 Added feature bug#[6140](http://bugs.otrs.org/show_bug.cgi?id=6140) - Make the refresh interval of the dashboard
configurable.
- 2011-03-01 Added feature bug#[6977](http://bugs.otrs.org/show_bug.cgi?id=6977) - Next Screen after AgentTicketMove should
be configurable.
- 2011-02-28 Added feature bug#[6894](http://bugs.otrs.org/show_bug.cgi?id=6894). Events for escalations.
- 2011-02-24 Fixed bug#[6867](http://bugs.otrs.org/show_bug.cgi?id=6867). CustomerCompany external source requires
change\_time and create\_time columns.
- 2011-02-07 Fixed bug#[2452](http://bugs.otrs.org/show_bug.cgi?id=2452) - SMIME encoded E-Mails are not decrypted properly by OTRS.
- 2011-02-02 Fixed bug#[3125](http://bugs.otrs.org/show_bug.cgi?id=3125) - No translation for ticket-state in notifications.
- 2011-02-02 Fixed bug#[6618](http://bugs.otrs.org/show_bug.cgi?id=6618) - TicketIndex can not be created if queue name
of \> 70 characters exists.
# 3.0.22 2013-07-09
- 2013-06-25 Improved parameter quoting in various places.
# 3.0.21 2013-06-18
- 2013-06-06 Improved permission checks in AgentTicketWatcher.
# 3.0.20 2013-05-21
- 2013-05-17 Updated Package Manager, that will ensure that packages to be installed
meet the quality standards of OTRS Group. This is to guarantee that your package
wasn’t modified, which may possibly harm your system or have an influence on the
stability and performance of it. All independent package contributors will have
to conduct a check of their Add-Ons by OTRS Group in order to take full advantage
of the OTRS package verification.
- 2013-05-07 Improved permission checks in AgentTicketPhone.
- 2013-05-07 Fixed bug#[7478](http://bugs.otrs.org/show_bug.cgi?id=7478) - Got an external answer to an internal mail.
- 2013-04-08 Fixed bug#[9312](http://bugs.otrs.org/show_bug.cgi?id=9312) - LinkObject permission check problem.
# 3.0.19 2013-04-02
- 2013-03-18 Improved permission checks in LinkObject.
# 3.0.18 2013-03-12
- 2013-03-04 Updated CKEditor to version 3.6.6.
- 2013-03-02 Fixed bug#[9214](http://bugs.otrs.org/show_bug.cgi?id=9214) - IE10: impossible to open links from rich text articles.
- 2012-12-03 Fixed bug#[8933](http://bugs.otrs.org/show_bug.cgi?id=8933) - ArticleStorageInit permission check problem.
- 2012-11-28 Fixed bug#[8955](http://bugs.otrs.org/show_bug.cgi?id=8955) - Init script might fail on SUSE.
- 2012-10-23 Fixed bug#[8566](http://bugs.otrs.org/show_bug.cgi?id=8566) - Cannot download attachment if filename has character #.
- 2012-10-23 Fixed bug#[8833](http://bugs.otrs.org/show_bug.cgi?id=8833) - Article table in TicketZoom does not scroll correctly.
- 2012-10-23 Fixed bug#[8673](http://bugs.otrs.org/show_bug.cgi?id=8673) - Richtext-Editor popups broken on Customer-Interface.
- 2012-10-16 Fixed bug#[8149](http://bugs.otrs.org/show_bug.cgi?id=8149) - Wrong handling of subject when SubjectFormat=right.
# 3.0.17 2012-10-16
- 2012-10-05 Fixed bug#[6820](http://bugs.otrs.org/show_bug.cgi?id=6820) - OTRS crash with "division by zero" if escalation set incorrectly.
- 2012-09-25 Fixed bug#[8606](http://bugs.otrs.org/show_bug.cgi?id=8606) - Escalation notifications should not be sent to agents who are set out-of-office.
- 2012-09-13 Improved HTML security filter to better find javascript source URLs.
# 3.0.16 2012-08-30
- 2012-08-28 Improved HTML security filter to detect tag nesting.
- 2012-08-24 Fixed bug#[8611](http://bugs.otrs.org/show_bug.cgi?id=8611) - Ticket count is wrong in QueueView.
# 3.0.15 2012-09-04
- 2012-08-17 HTML mails will now be displayed in an HTML5 sandbox iframe.
This means that modern browsers will not execute plugins or JavaScript on the content
any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
- 2012-08-17 HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply, such as blocking of
JavaScript content by default.
- 2012-08-06 Fixed bug#[8672](http://bugs.otrs.org/show_bug.cgi?id=8672) - Search Profile can't have an ampersand in the name via
Toolbar module.
# 3.0.14 2012-08-07
- 2012-07-31 Improved robustness of HTML security filter: Detect masked UTF-7 \< and \> signs.
- 2012-07-16 Fixed bug#[8616](http://bugs.otrs.org/show_bug.cgi?id=8616) - Spell Checker does not work using IE9.
- 2012-07-16 Fixed JavaScript error when no suggestions can be made by the spell checker.
- 2012-06-29 Fixed bug#[8618](http://bugs.otrs.org/show_bug.cgi?id=8618) - Inform and Involved Agents select boxes can not be resizable.
- 2012-06-15 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Broken Content-Type in forwarded attachments.
- 2012-06-14 Fixed bug#[8574](http://bugs.otrs.org/show_bug.cgi?id=8574) - Perl special variable $/ is changed and never restored.
- 2012-06-14 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized (follow-up fix).
- 2012-06-12 Fixed bug#[7872](http://bugs.otrs.org/show_bug.cgi?id=7872) - "Created" date in Large view is actually Last Updated date.
- 2012-06-04 Improved performance of TemplateGenerator.pm, thanks to Stelios Gikas!
# 3.0.13 2012-06-05
- 2012-05-30 Fixed bug#[7532](http://bugs.otrs.org/show_bug.cgi?id=7532) - 'Field is required' message should be removed in RTE if content is added.
- 2012-05-30 Fixed bug#[8514](http://bugs.otrs.org/show_bug.cgi?id=8514) - Long words in description break rendering of SysConfig items.
- 2012-05-25 Fixed bug#[8189](http://bugs.otrs.org/show_bug.cgi?id=8189) - AgentTicketCompose: Pressing "Enter" will delete Attachment.
- 2012-05-24 Fixed bug#[7512](http://bugs.otrs.org/show_bug.cgi?id=7512) - AJAX-reload of SMIME-fields did not work properly.
- 2012-05-24 Fixed bug#[8518](http://bugs.otrs.org/show_bug.cgi?id=8518) - Crypt on multiple recipients error replaces Crypt selection.
- 2012-05-22 Fixed bug#[8164](http://bugs.otrs.org/show_bug.cgi?id=8164) - Internal articles are visible within customer ticket overview.
- 2012-05-16 Fixed bug#[8337](http://bugs.otrs.org/show_bug.cgi?id=8337) - Parentheses in user last\_name / first\_name are not sanitized.
- 2012-05-04 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly (follow-up fix).
- 2012-04-26 Fixed bug#[8424](http://bugs.otrs.org/show_bug.cgi?id=8424) - Ticket articles of large tickets cannot be opened.
- 2012-04-24 Fixed bug#[8288](http://bugs.otrs.org/show_bug.cgi?id=8288) - Autocomplete search results show up in Times font when using Internet Explorer.
- 2012-03-26 Fixed bug#[7877](http://bugs.otrs.org/show_bug.cgi?id=7877) - SMIME emails don't get parsed properly.
- 2012-03-20 Fixed bug#[8331](http://bugs.otrs.org/show_bug.cgi?id=8331) - Unable to delete ticket with \> 1000 articles
on Oracle database.
# 3.0.12 2012-03-13
- 2012-03-05 Fixed bug#[7545](http://bugs.otrs.org/show_bug.cgi?id=7545) - AgentTicketBounce lacks permission checks.
- 2012-02-28 Improved #7526 - Fixed handling of special characters (, ), &, - within statistics.
- 2012-02-23 Fixed bug#[8227](http://bugs.otrs.org/show_bug.cgi?id=8227) - LDAP user syncronisation doesn't work.
- 2012-02-15 Fixed bug#[8144](http://bugs.otrs.org/show_bug.cgi?id=8144) - Typo and improved logging in GenericAgent.pm.
- 2012-02-14 Fixed bug#[7652](http://bugs.otrs.org/show_bug.cgi?id=7652) - OpenSearch providers are served with wrong mime type.
Follow-up fix.
- 2012-02-09 Fixed bug#[7109](http://bugs.otrs.org/show_bug.cgi?id=7109) - no one statistic is working with your selected.
- 2012-02-09 Fixed bug#[8199](http://bugs.otrs.org/show_bug.cgi?id=8199) - Linked tickets open only in tabs.
- 2012-02-03 Fixed bug#[8180](http://bugs.otrs.org/show_bug.cgi?id=8180) - bin/otrs.LoaderCache.pl exit code is wrong.
- 2012-02-02 Fixed bug#[7937](http://bugs.otrs.org/show_bug.cgi?id=7937) - HTMLUtils.pm ignore to much of e-mail source code.
- 2012-02-02 Fixed bug#[7972](http://bugs.otrs.org/show_bug.cgi?id=7972) - Some mails may not present HTML part when using rich viewing.
- 2012-01-27 Fixed bug#[2820](http://bugs.otrs.org/show_bug.cgi?id=2820) - Wide character in Syslog message causes Perl crash on utf8 systems.
- 2012-01-23 Fixed bug#[8019](http://bugs.otrs.org/show_bug.cgi?id=8019) - Ticket customer info widget has scroll bars
- 2012-01-20 Fixed bug#[8128](http://bugs.otrs.org/show_bug.cgi?id=8128) - Ticket Unwatch may lead to errorscreen.
- 2012-01-16 Creation of QueueObject was not possible because of missing EncodeObject in CustomerUserGenericTicket.pm
- 2011-12-20 Fixed bug#[8035](http://bugs.otrs.org/show_bug.cgi?id=8035) - SOAP interface does not allow to create/update
CustomerCompany records.
- 2011-12-19 Fixed bug#[7005](http://bugs.otrs.org/show_bug.cgi?id=7005) - JavaScript Init function is executed more than once in TicketZoom
- 2011-12-14 Fixed bug#[7014](http://bugs.otrs.org/show_bug.cgi?id=7014) - Inline article gets bigger than Ticket::Frontend::HTMLArticleHeightMax.
- 2011-12-16 Fixed Lithuanian language file encoding.
- 2011-12-14 Fixed bug#[8000](http://bugs.otrs.org/show_bug.cgi?id=8000) - Queues are translated if are displayed in list-style.
- 2011-12-13 Fixed bug#[7020](http://bugs.otrs.org/show_bug.cgi?id=7020) - Error in MYSQL Syntax when CustomerID contains special characters.
- 2011-12-12 Improved #7526 - Automatic TicketSearch for special characters (, ), &, - fails.
- 2011-12-09 Fixed bug#[7997](http://bugs.otrs.org/show_bug.cgi?id=7997) - Fetching mail via AdminMailAccount does not work.
- 2011-12-09 Fixed bug#[7995](http://bugs.otrs.org/show_bug.cgi?id=7995) - Previous owner is missing in AgentTicketMove.
- 2011-12-06 Fixed bug#[5253](http://bugs.otrs.org/show_bug.cgi?id=5253) - User preferences are updated when displaying an overview.
- 2011-12-05 Fixed bug#[7971](http://bugs.otrs.org/show_bug.cgi?id=7971) - ACL to restrict Priority based on Service does not work in Customer
interface
- 2011-12-05 Fixed bug#[7864](http://bugs.otrs.org/show_bug.cgi?id=7864) - Inconsequent wrapping of text causes ugly notifications.
- 2011-12-05 Fixed bug#[7338](http://bugs.otrs.org/show_bug.cgi?id=7338) - Upgrade Script DBUpdate-to-3.0.pl fails to create
virtual\_fs tables on oracle.
- 2011-12-02 Fixed bug#[7442](http://bugs.otrs.org/show_bug.cgi?id=7442) - Dashboard permission check for multiple Groups only
tests first group.
- 2011-11-29 Fixed bug#[7719](http://bugs.otrs.org/show_bug.cgi?id=7719) - Agent login page does not offer user to save password
with Firefox browser.
- 2011-11-30 Fixed bug#[6715](http://bugs.otrs.org/show_bug.cgi?id=6715) - Setting CustomerID with otrs.AddCustomerUser.pl.
- 2011-11-28 Updated CPAN module Apache::DBI to version 1.11.
- 2011-11-23 Fixed bug#[7930](http://bugs.otrs.org/show_bug.cgi?id=7930) - Depreciation warnings in error log when running OTRS on
Perl 5.14.
- 2011-11-21 Fixed bug#[3804](http://bugs.otrs.org/show_bug.cgi?id=3804) - Stats in Bar or Pie chart formats don't display non-
ascii characters correctly.
- 2011-11-21 Use the secure attribute to restrict coookies to HTTPS if it is used.
- 2011-11-21 Fixed bug#[7909](http://bugs.otrs.org/show_bug.cgi?id=7909) - Errors should be logged in web server error log only.
- 2011-11-17 Fixed bug#[7896](http://bugs.otrs.org/show_bug.cgi?id=7896) - Inline images are broken in ticket answers.
- 2011-11-17 Fixed bug#[5782](http://bugs.otrs.org/show_bug.cgi?id=5782) - Skipped GenericAgent cron executions because of
timing issues.
- 2011-11-17 Fixed bug#[7674](http://bugs.otrs.org/show_bug.cgi?id=7674) - Pagination in dashboard appears even with one page of
results.
- 2011-11-16 Fixed bug#[7903](http://bugs.otrs.org/show_bug.cgi?id=7903) - Improve MarkTicketsAsSeen for use with large amounts
of tickets.
- 2011-11-15 Fixed bug#[7901](http://bugs.otrs.org/show_bug.cgi?id=7901) - Package Manager does not clear the cache.
- 2011-11-15 Fixed bug#[7120](http://bugs.otrs.org/show_bug.cgi?id=7120) - Inline images from Lotus Notes do not show in
AgentTicketCompose interface.
- 2011-11-14 Fixed bug#[7526](http://bugs.otrs.org/show_bug.cgi?id=7526) - OTRS Ticket Search not working with ( or ).
- 2011-11-10 Fixed bug#[7879](http://bugs.otrs.org/show_bug.cgi?id=7879) - Ticket forward not working if content-id exists.
- 2011-11-07 Fixed bug#[7887](http://bugs.otrs.org/show_bug.cgi?id=7887) - Type based ACLs do not match if Type (Name) is sent.
- 2011-11-05 Fixed bug#[7876](http://bugs.otrs.org/show_bug.cgi?id=7876) - NewTicketReject Postmaster module uses Admin Address
as 'from' in reject emails.
- 2011-11-05 Fixed bug#[7884](http://bugs.otrs.org/show_bug.cgi?id=7884) - Error message in web server error log when assigning
queues to standard responses.
- 2011-11-03 Fixed bug#[7865](http://bugs.otrs.org/show_bug.cgi?id=7865) - Special characters in group names.
- 2011-11-01 Fixed bug#[7875](http://bugs.otrs.org/show_bug.cgi?id=7875) - Restricting visibility of SLA in the Customer Ticket zoom does not work.
- 2011-11-01 Fixed bug#[7823](http://bugs.otrs.org/show_bug.cgi?id=7823) - ACL could remove default state from ticket masks.
- 2011-10-26 Fixed bug#[7465](http://bugs.otrs.org/show_bug.cgi?id=7465) - Out-of-office unlock does not work upon customer's web reply.
- 2011-10-25 Fixed bug#[7843](http://bugs.otrs.org/show_bug.cgi?id=7843) - Customer and Agent Ticket Zoom issue with Sessions.
- 2011-10-24 Improved rpc-example.pl to not use autodispatch any more.
- 2011-10-21 Fixed bug#[7845](http://bugs.otrs.org/show_bug.cgi?id=7845) - No DispatchMultiple Method in rpc.pl script.
# 3.0.11 2011-10-18
- 2011-10-07 Fixed bug#[7812](http://bugs.otrs.org/show_bug.cgi?id=7812) - Height of search terms doesn't fit on search results page on IE7
- 2011-10-05 Fixed bug#[7807](http://bugs.otrs.org/show_bug.cgi?id=7807) - Ticket free text misplaced in IE7.
- 2011-09-22 Fixed bug#[7776](http://bugs.otrs.org/show_bug.cgi?id=7776) - Double encoding for AJAX responses on ActiveState perl.
- 2011-09-19 Fixed bug#[7756](http://bugs.otrs.org/show_bug.cgi?id=7756) - DefaultViewNewLine Config does not get used.
- 2011-09-13 Fixed bug#[6902](http://bugs.otrs.org/show_bug.cgi?id=6902) - QueueView: My Queues \> bulk menu duplication.
- 2011-09-12 Fixed bug#[7708](http://bugs.otrs.org/show_bug.cgi?id=7708) - Only 400 agents available in AdminUser.
- 2011-09-07 Fixed bug#[7678](http://bugs.otrs.org/show_bug.cgi?id=7678) - ArticleContentIndex: API Documentation disagrees with code.
- 2011-09-07 Fixed bug#[7633](http://bugs.otrs.org/show_bug.cgi?id=7633) - Status flag in customer interface ticket zoom has wrong colors.
- 2011-09-07 Fixed bug#[7591](http://bugs.otrs.org/show_bug.cgi?id=7591) - Email address field validation fails if name server does not respond.
- 2011-09-06 Fixed bug#[7566](http://bugs.otrs.org/show_bug.cgi?id=7566) - Ticket search with article create date not working with StaticDB.
- 2011-09-05 Fixed ticket#2010111742013515 - import/export of static states with .pm file
and umlaut in file is not working.
- 2011-08-30 Improved fix of bug#[7195](http://bugs.otrs.org/show_bug.cgi?id=7195) to log a understandable error message if png, gif and
jpeg support are not activated in the GD CPAN module.
- 2011-08-26 Fixed bug#[7525](http://bugs.otrs.org/show_bug.cgi?id=7525) - Move in new window doesn't indicate required fields.
- 2011-08-26 Fixed bug#[7507](http://bugs.otrs.org/show_bug.cgi?id=7507) - AgentTicketActionCommon.dtl don't know about selected Priority.
- 2011-08-26 Fixed bug#[7504](http://bugs.otrs.org/show_bug.cgi?id=7504) - 7 Day Stats graph doesn't fit into alloted width.
- 2011-08-25 Fixed bug#[7393](http://bugs.otrs.org/show_bug.cgi?id=7393) - Error when bouncing a ticket with a new state of open or new.
- 2011-08-23 Fixed bug#[5621](http://bugs.otrs.org/show_bug.cgi?id=5621) - OpenSearch not working for Internet Explorer 8.
- 2011-08-23 Fixed bug#[7652](http://bugs.otrs.org/show_bug.cgi?id=7652) - OpenSearch providers are served with wrong mime type.
- 2011-08-17 Fixed bug#[7599](http://bugs.otrs.org/show_bug.cgi?id=7599) - Back-Link does not work in permission denied screen if
this screen is a popup window.
- 2011-08-16 Fixed bug#[7407](http://bugs.otrs.org/show_bug.cgi?id=7407) - Event based notifications with roles as recipients can
produce multiple notifications.
- 2011-08-16 Fixed bug#[7589](http://bugs.otrs.org/show_bug.cgi?id=7589) - Ticket Search - TicketWatcher doesn't expand.
- 2011-08-15 Fixed bug#[7343](http://bugs.otrs.org/show_bug.cgi?id=7343) - Typos in Customer Company Countries list.
- 2011-08-15 Fixed bug#[7081](http://bugs.otrs.org/show_bug.cgi?id=7081) - Kernel::System::Log fails when module does not return
VERSION.
- 2011-08-15 Fixed bug#[6263](http://bugs.otrs.org/show_bug.cgi?id=6263) - RPM upgrade should run otrs.RebuildConfig.pl and
otrs.DeleteCache.pl.
- 2011-08-12 Updated Simplified Chinese Translation, thanks to Martin Liu!
- 2011-08-12 Updated Danish translation, thanks to Lars Jørgensen!
- 2011-08-10 Fixed bug#[7550](http://bugs.otrs.org/show_bug.cgi?id=7550) - SLA and Service is not written to history.
- 2011-08-10 Fixed bug#[7549](http://bugs.otrs.org/show_bug.cgi?id=7549) - Missing mandatory class and \* identifier in AgentTicketMove.
# 3.0.10 2011-08-16
- 2011-07-28 Fixed bug#[7518](http://bugs.otrs.org/show_bug.cgi?id=7518) - Escalation Notify by not working properly.
- 2011-07-22 Fixed bug#[6978](http://bugs.otrs.org/show_bug.cgi?id=6978) - UTF characters got broken.
- 2011-07-22 Fixed bug#[6259](http://bugs.otrs.org/show_bug.cgi?id=6259) - Search matching no results to Print opens extra tab.
- 2011-07-22 Fixed bug#[7527](http://bugs.otrs.org/show_bug.cgi?id=7527) - Calling AgentTicketPhone with pre-selected values fails on
ticket status of type "pending XYZ".
- 2011-07-20 Fixed bug#[7097](http://bugs.otrs.org/show_bug.cgi?id=7097) - Length of name of event based notifications limited in the
admin interface.
- 2011-07-18 Fixed bug#[7477](http://bugs.otrs.org/show_bug.cgi?id=7477) - Dashboard shows "My Queues" even if a queue is preselected
in the configuration.
- 2011-07-18 Fixed bug#[6348](http://bugs.otrs.org/show_bug.cgi?id=6348) - GenericAgent cron job concurrency issues.
- 2011-07-18 Fixed bug#[7502](http://bugs.otrs.org/show_bug.cgi?id=7502) - crontab.txt empty on Win32.
- 2011-07-12 Fixed bug#[7015](http://bugs.otrs.org/show_bug.cgi?id=7015) - Closing split ticked assigned to different agents
causes "Locked Tickets Total" to be negative (or off by one).
- 2011-07-11 Fixed bug#[7362](http://bugs.otrs.org/show_bug.cgi?id=7362) - AuthSyncModule::LDAP::UserSyncMap with multiple auth backends.
- 2011-07-08 Fixed bug#[7472](http://bugs.otrs.org/show_bug.cgi?id=7472) - TicketSearch for FreeTexts with _ in string not working on Oracle.
- 2011-07-07 Fixed bug#[7484](http://bugs.otrs.org/show_bug.cgi?id=7484) - Customer items too much right-aligned in customer information box.
- 2011-07-01 Fixed bug#[7434](http://bugs.otrs.org/show_bug.cgi?id=7434) - CustomerTicketOverview.dtl - closing listitems missing in HTML.
# 3.0.9 2011-07-05
- 2011-07-01 Fixed bug#[7419](http://bugs.otrs.org/show_bug.cgi?id=7419) - 3.0.8 RPM does not include var/fonts directory.
- 2011-06-30 Fixed bug#[7380](http://bugs.otrs.org/show_bug.cgi?id=7380) - Undo & close window or Cancel & close window NOT working IE9.
- 2011-06-29 Fixed bug#[7435](http://bugs.otrs.org/show_bug.cgi?id=7435) - Ticket::Frontend::CustomerTicketZoom###AttributesView settings not used for pdf output.
- 2011-06-29 Fixed bug#[7459](http://bugs.otrs.org/show_bug.cgi?id=7459) - Files partly in database after executing bin/otrs.ArticleStorageSwitch.pl.
- 2011-06-27 Fixed bug#[7367](http://bugs.otrs.org/show_bug.cgi?id=7367) - No notification of notes when ticket is closed.
- 2011-06-24 Fixed bug#[7335](http://bugs.otrs.org/show_bug.cgi?id=7335) - No empty state selection in AgentTicketForward.
- 2011-06-22 Fixed bug#[7433](http://bugs.otrs.org/show_bug.cgi?id=7433) - CustomerTicketZoom is not able to display owner and/or responsible.
- 2011-06-21 Fixed bug#[4946](http://bugs.otrs.org/show_bug.cgi?id=4946) - Notification mails lack "Precedence: bulk" or similar headers.
- 2011-06-21 Updated XML::TreePP to 0.41.
- 2011-06-21 Updated XML::FeedPP to 0.43.
- 2011-06-20 Fixed bug#[7400](http://bugs.otrs.org/show_bug.cgi?id=7400) - Setting Ticket::Frontend::ShowCustomerTickets not effective.
- 2011-06-17 Fixed bug#[6469](http://bugs.otrs.org/show_bug.cgi?id=6469) - i18n: "Forwarded message" string is not translatable.
- 2011-06-17 Fixed bug#[4524](http://bugs.otrs.org/show_bug.cgi?id=4524) - SQL errors when there are no valid states for a given state type.
- 2011-06-17 Fixed bug#[7368](http://bugs.otrs.org/show_bug.cgi?id=7368) - Error in TicketEscalationDateCalculation.
- 2011-06-17 Fixed bug#[7420](http://bugs.otrs.org/show_bug.cgi?id=7420) - Cache issue when updating states.
- 2011-06-15 Fixed bug#[4606](http://bugs.otrs.org/show_bug.cgi?id=4606) - Possible to select invalid dates for Out-of-Office.
- 2011-06-15 Fixed bug#[7398](http://bugs.otrs.org/show_bug.cgi?id=7398) - FreeTime fields have no validation.
- 2011-06-14 Fixed bug#[7396](http://bugs.otrs.org/show_bug.cgi?id=7396) - Selectboxes with long entries are cut off in dialogs in IE7.
- 2011-06-14 Fixed bug#[7350](http://bugs.otrs.org/show_bug.cgi?id=7350) - Permissiontable in Role \<-\> Group is cut.
- 2011-06-14 Added new Lithuanian translation, thanks to Edgaras Lukoschevidsius!
- 2011-06-11 Fixed bug#[7161](http://bugs.otrs.org/show_bug.cgi?id=7161) - Single page ticket list does not indicate how much tickets are displayed.
- 2011-06-11 Updated Net::SMTP::TLS::ButMaintained to 0.17.
- 2011-06-11 Fixed bug#[7354](http://bugs.otrs.org/show_bug.cgi?id=7354) - bin/otrs.Cron4Win32.pl creates an empty crontab.txt.
- 2011-06-07 Fixed bug#[7119](http://bugs.otrs.org/show_bug.cgi?id=7119) - Search profile names not visible in URL anymore.
- 2011-05-30 Fixed bug#[7361](http://bugs.otrs.org/show_bug.cgi?id=7361) - "$HOME/bin/otrs.DeleteCache.pl --expired" causes error message :
Invalid option --expired
- 2011-05-27 Fixed bug#[7355](http://bugs.otrs.org/show_bug.cgi?id=7355) - Memory leak in XML.pm.
- 2011-05-27 Fixed bug#[7356](http://bugs.otrs.org/show_bug.cgi?id=7356) - AgentTicketForward ignores free text fields.
- 2011-05-26 Fixed bug#[7311](http://bugs.otrs.org/show_bug.cgi?id=7311) - bouncing a ticket to multiple email-addresses is not possible anymore.
- 2011-05-24 Fixed bug#[7348](http://bugs.otrs.org/show_bug.cgi?id=7348) - otrs.ArticleStorageSwitch.pl gives 'Corrupt file' errors on some attachments.
- 2011-05-24 Fixed bug#[7329](http://bugs.otrs.org/show_bug.cgi?id=7329) - PendingJobs - auto unlock for closed tickets does not work in all cases.
- 2011-05-24 Fixed bug#[6896](http://bugs.otrs.org/show_bug.cgi?id=6896) - Small inconcistencies in German translation for AgentTicketBulk screen.
- 2011-05-24 Fixed bug#[7328](http://bugs.otrs.org/show_bug.cgi?id=7328) - PostMastFollowUp.pm value assignment issue.
# 3.0.8 2011-05-24
- 2011-05-19 Updated Japanese translation, thanks to Kaz Kamimura!
- 2011-05-19 Fixed bug#[7332](http://bugs.otrs.org/show_bug.cgi?id=7332) - Some buttons are not shown in the AdminSysConfig in IE7.
- 2011-05-16 Fixed bug#[7300](http://bugs.otrs.org/show_bug.cgi?id=7300) - Wrong dropdown pre-selection in AdminQueue.
- 2011-05-16 Fixed bug#[7288](http://bugs.otrs.org/show_bug.cgi?id=7288) - hyperlink creationcuts URLs after a closing square bracket.
- 2011-05-16 Fixed bug#[7287](http://bugs.otrs.org/show_bug.cgi?id=7287) - Ticket Type in Customer Interface is not indicated as a required field.
- 2011-05-16 Fixed bug#[7310](http://bugs.otrs.org/show_bug.cgi?id=7310) - AdminNotification.dtl restricts subject line to 120 characters.
- 2011-05-10 Fixed bug#[7280](http://bugs.otrs.org/show_bug.cgi?id=7280) - AgentTicketCompose :: empty state selection causes many log entries.
- 2011-05-10 Fixed bug#[7111](http://bugs.otrs.org/show_bug.cgi?id=7111) - Customer Password reset mail is sent even if the DB could not be updated.
- 2011-05-10 Fixed bug#[7271](http://bugs.otrs.org/show_bug.cgi?id=7271) - AJAX issue when clicking 'Submit' while AJAX requests are still running.
- 2011-05-09 Fixed bug#[7270](http://bugs.otrs.org/show_bug.cgi?id=7270) - Changing the customer from overviews opens the ticket zoom.
- 2011-05-09 Fixed bug#[7262](http://bugs.otrs.org/show_bug.cgi?id=7262) - Customer Ticket Overview Sorting by \