body,title,customer,company,external_ref,source,importance,captured_at,targets
支付失败后不知道是否需要重试,支付失败提示,客户甲,示例公司,C-001,客户访谈,critical,2026-08-24T09:00:00+08:00,"section:业务术语与规则;ac:AC-RETRY-001"
退款进度缺少预计到账时间,退款到账预期,,,,客服记录,important,2026-08-24T10:00:00+08:00,requirement:退款时效