Dear Customer: Please help us serve you better by taking a few moments to fill out and return this survey form. Answer only those questions that pertain to your experience and skip the others. We value you as an information customer and thank you for your cooperation. Paperwork Burden Statement Privacy Statement Have you completed this survey before? (check one) Yes No How did you learn about us? (check one) Colleague/Friend News/Advertisement Conference/Meeting Referral from Another Source In a Class or From a Professor On My Own Other How did you make contact with us? (check one) Regular or Express Mail Telephone Facsimile (Fax) Electronic Mail (E-Mail) Internet/WWW Conference/meeting Visit in Person Other Was this a first contact or a repeat? First Contact      Repeat Did you reach the clearinghouse directly or were you routed or referred to us? Direct Contact      Routed/Referral What sort of help or information did you request from us, today? (check all that apply) Reference/Research Assistance Database Search Statistical Data/Information Assistance Ordering/requesting a publication Borrowing Materials Interlibrary Loan Information about ERIC Federal Program Information Referral to Another Source Locating a Person/Office Other Was your inquiry handled promptly? Handled as Promptly as possible Waited a little longer than expected Waited a lot longer than expected Waited a long time and gave up Not applicable Was our staff courteous to you? Yes      No Not Applicable How satisfied were you with the help or product you received from us? Very Satisfied Somewhat Satisfied Neither Satisfied or Unsatisfied Somewhat Unsatisfied Very Unsatisfied Could not rate or not applicable If we could not help you, did we refer you elsewhere? Yes      No Not Applicable If we referred you elsewhere, a. Where you able to successfully contact that source? Yes      No Not Applicable b. Did that source provide you with satisfactory information or assistance? Yes      No Not Applicable Overall, was the service or product we provided helpful to you? (check one) Very Helpful Somewhat Helpful Marginally Helpful Somewhat Unhelpful Very Unhelpful Could not rate or not applicable How have you used our services, today or in the past? (check all that apply) Work/Professional School/Academics Family/Personal Business General Knowledge Other Would you recommend us to a colleague or friend as an information source? Yes      No Do not know In what role are you contacting us today? (check one) PreK - 12 School Teacher Student Librarian Administrator Other PreK-12 Postsecondary Faculty Student Librarian Administrator Other postsecondary Government Federal Government State Government Local Government Foreign (to US) Government Other Librarian (Public, Special) Journalist Private Sector (For- or Non-Profit) Other Professional Parent Adult Educator Other Educator Adult Learner non-US Citizen, non-Government Private Individual (US) Other Thank you! If you have time, please give us a brief comment/suggestion for improving our service performance: Paperwork Burden Statement According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information in connection with a federally funded project unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1880-0529. The time required to complete this information is estimated to average less than 10 minutes per response, including time to review questions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate or suggestions for improving this form, please write to: U.S. Department of Education, Washington, DC 20202-4651. If you have comments or concerns regarding the status of your individual submission of this form, write directly to: National Library of Education, U.S. Department of Education, 400 Maryland Avenue, S.W., Washington, DC 20202-5523. PRIVACY STATEMENT We do not collect e-mail addresses of visitors to our Clearinghouse Web pages unless you voluntarily subscribe to one of our services or request information. Any additional information on what pages patrons access or visit and information volunteered by the patron is kept confidential. The information we collect is used for internal review and to improve the content of our Web pages and our service to patrons. It is discarded after use. Individuals' information is not shared with other commercial or governmental organizations. We will only contact you if you request it, if we have a question about your order, or to confirm your satisfaction with our service. If you supply us with your mailing address, you will receive the information for which you gave us your address. Information from survey participants is aggregated to prepare statistical reports for the U.S. Department of Education.