Menu Path : Reports>Response Latency

Read Access Rights:

  • Log in to Management Console
  • Generate response latency reports

Write Access Rights:

  • Export response latency statistics
  • View message body
  • View message property

Response Latency is a measure of the elapsed time for an external system to respond to a message sent to it.

Response latency is only possible on Out->In communication points.

Generating or Exporting Reports

To view or export Response Latency statistics:

  1. Navigate to Reports>Response Latency to display the Response Latency page:

     

  2. Enter the following details:

    Field

    Description

    From

    Enter the start date and time for your generated report (set to 24 hours before the current time by default).

    To

    Enter the end date and time for your generated report.

    Time Zone

    If you want to export the data using UTC (Coordinated Universal Time) as the time zone, select the Export Times Using UTC checkbox.

    If this option is not selected, the data is exported using the local time of the Rhapsody engine, which could potentially result in time discrepancies if a daylight saving changeover occurs during the period the statistics were collected.

    Out-In

    Select an Out-In communication point from which the message left Rhapsody.

  3. Choose one of the following options:

    If you want to

    Then...

    Generate an on-screen display of the collected statistics

    Click the Generate Report button. Refer to Response Latency Report for details.

    Export response latency statistics

    Click the Export Raw CSV Data link. The data is exported as a zipped .csv file.

    To view the Export Raw CSV Data link you must have permission to export response latency statistics.
  4. When you have finished, click the Discard Report link to clear the Response Latency report.

 

Response Latency Report

The Response Latency report shows the variation in the average time taken by an external system to respond to a message sent from the Rhapsody engine, in milliseconds. A table below the chart lists the message count, mean latency period, standard deviation (a measure of how much the values deviate from the mean), and minimum and maximum processing times

Message Details

By clicking the View Message link, you can open the Message View page to display the details of the message taking the longest time to process in any of the chart's time divisions. Message View can be useful for debugging, for example determining why some messages are slower than expected.

The View Message link requires the 'View message body' or 'View message property' access right on the appropriate locker.

Zoomed View

You can zoom into a particular section of the graph by selecting the section with your mouse. By clicking the Reset Graph link, you can reset the zoomed in view of the messages.

Data Points

By placing your mouse pointer over a data point on the graph, you can view the actual latency period at that point in time.

Error Handling

Error Type

Error Message

No date and time values entered in the From field.

From time is a required field.

Either date or time value not entered in the From field.

From time is invalid.

If characters not recognized as date or time values are entered, the date or time input turns red.

No date and time values entered in the To field.

To time is a required field.

Either date or time value not entered in the To field.

To time is invalid.

If characters not recognized as date or time values are entered, the date or time input turns red.

Value in the To field older than the value in the From field

From time must not be after To time.

Out-In communication point not selected in Out-In field.

Out-In is a required field.