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123 HP Officejet Pro 6968 Printer Offline

HP Officejet Pro 6968 Printer Offline – Resetting the printer and verifying the connection status

  • You can able to restore a connection to the printer by resetting it.
  • Turn on the printer if it is already off and then verify the printer status.
  • Your printer is clearing out queued print jobs and is online if the printer starts printing jobs from the print queue.
  • The troubleshooting problem can be stopped.
  • Your printer might be in online if it goes to an idle state after its startup routine
  • Proceed to the following steps if the computer still shows the printer as offline.
  • The power cord from the printer should be disconnected, when the printer is turned on.
  • The power cord of the printer should be disconnected from the outlet wall.
  • Hold on at least for 60 seconds and then the printer should be restarted while you are waiting.
  • Switch power cord should be plugged again into the wall outlet.
  • The power cord should be reconnected to the rear of the printer.
  • The power button should be pressed to turn on the printer if it is done automatically.

The Devices and Printers window is opened.

  • Right-click the name of your printer, and then choose Printer Properties.
  • The Properties window is opened.
  • Press the Ports tab, and then search the name of your printer in the Printers column.
  • Ensure that the port name or description includes USB or DOT4 if a USB connection is used by the printer.
  • Ensure that the port name or description includes WSD, network, Standard TCP/IP Port, or HP Standard TCP/IP Port if network connection is used by the printer.


    123.hp.com/envy6968 HP Officejet Pro 6968 Printer Offline

  • Choose the correct port type if the previously chosen port does not match the current connection used by the printer.
  • Proceed to the below steps if the issues still persist.

HP Officejet Pro 6968 Printer Offline – Reinstalling the printer software

  • The problems that raised during the original installation might be resolved by uninstalling and reinstalling the printing software.
  • The USB cable should be disconnected.
  • Look for the programs and features on the Windows and then press Programs and Features in the available list of results.
  • Search your HP printer software in the list and then uninstall it.
  • The computer should be restarted and then HP printer software should be installed.
  • You can download and install the printer software either from our website or from the installation disc that came with your printer.
  • Try to print again.

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HP Officejet Pro 6968 Printer Offline – Reinstalling the printer using HP Printer Assistant.

  • The printer should be removed and the device should be reinstalled again using HP printing software.
  • Right-click any one of the HP printer icons from the Device and Printers window, and then press Remove Device.
  • If a second printer icon is displayed, right-click it and then press Remove Device.
  • Go to HP Printer Assistant and then look for your printer name on the Windows and then press it in the list of results.
  • Follow the instructions to include the second printer.
  • Right-click the name of your printer from the Devices and printers window, and then choose Printer Properties.
  • The Properties window is prompted.
  • Press the Ports tab, and then choose the Standard Port which is created by you earlier.
  • You can view the second printer name on the list of devices.
  • Try to print, scan and open the HP Printer Software.
  • Stop to troubleshoot if your printer can able to print properly and no issues persist.
  • Proceed to the next step if the problems persist.
HP Officejet Pro 6968 Printer Offline