25.10. Asking For Help

When you cannot resolve a problem yourself, and want to ask for help, clearly identify the problem and how you reproduce it, and also the version of OpenDJ you use to reproduce the problem. The version includes both a version number and also a build time stamp. 

$ dsconfig --version
OpenDJ 4.8.1-SNAPSHOT
Build yyyymmddhhmmssZ

Be ready to provide additional information, too.

  • The output from the java -version command.

  • access and errors logs showing what the server was doing when the problem started occurring

  • A copy of the server configuration file, config/config.ldif, in use when the problem started occurring

  • Other relevant logs or output, such as those from client applications experiencing the problem

  • A description of the environment where OpenDJ is running, including system characteristics, host names, IP addresses, Java versions, storage characteristics, and network characteristics. This helps to understand the logs, and other information.